I like this PetSmart! They always have everything I need and new things I didn't even know I needed! Staff is always helpful and quick with checkout. PetSmart also uses Afterpay at checkout (in Apple wallet), and does shop online pick up in store. read more

Refused to accommodate my disability by allowing me to pay online Completely rude and irresponsible and unprofessional. They are a disgrace read more

Went to get the dogs groomed and they got butchered they were scabbed up badly and then she said use a medical shampoo which is a complete rip off the only reason why she was saying that was because of them making my dogs bleed not coming back for a while read more

I have been taking my dog Stewart to the Abingdon location to be groomed for about a year or so now since I moved to the Belcamp area. I was under the impression prior to his past grooming experience that I wasn't properly conveying how I wanted him groomed. I made sure to be extremely specific when they asked about length, that I wanted his head, his ears, his tail, and the rest of his body to be groomed to the same length (which is short). I was not the one to pick him up though so I didn't see his cut until I got home, and it was not all the same length like I had asked. I unfortunately will be looking to have him groomed elsewhere, so that the money I'm spending on grooming gets me what I am asking for. read more

TARA has to GO! She is in a managerial position and she is rude. Let me explain. Call and say that you have a service problem and you'll get all type of nasty screaming in your ear. Guess what, and that's not the only problem. She'll refuse you service for your pet and guess what, she'll block you on the National Pet smart app. She's abusing her perceived power and TARA NEEDS TO GO. read more

We took our new puppy to be groomed for the first time a little apprehensive from reading past reviews. However there was a lovely young lady name Ellie who took the time with our cava pill and did a wonderful job we will be back read more

PetSmart - Cavapoo puppy - Pet Stores Near Me - Abingdon, Maryland

My family are first time dog owners. Like most new furry child parents, we ask a lot of questions, do a lot research, and strive to give our new furry family member a meaningful and beautiful life! It is said that customer service should be the foundation of any business. Well apparently for PetSmart store #1817 located at 412 Constant Friendship Blvd in Abingdon, MD this age old rule doesn't apply. We have had a number of unfortunate experiences. Paid for a puppy trim/cleaning, we we picked our little guy back up he smelled worst than when we dropped him off. During a different visit we were asked to pay first and then return to pick our puppy up, we just happen to be a black family and didn't sit well with us; primarily because everyone else, appeared to just pick up their pet then walk to the front to pay. We were asked to bring our puppy's updated shots records. At our next visit we did just that, however when we arrived before asking if we had said recordsthem, the expectation would been a question asked of us, instead, we were just rudely told... "We can't see your dog, because he needs updated shot records." I replied that I have them with me. It was disrespectful that we were being turned away, before we were even asked if we had what was requested. After waiting significant time for a new grooming appointment, unfortunately we were 20 minutes late for our appointment on 12/13/20. We were told that it was store policy that he must be rescheduled. Sadly, because of such poor grooming experiences with other groomers, we have been reduced to one Pet Smart groomer that appeared to take pride in her job. While we appreciate this particular groomer, we have found ourselves working around her schedule, instead of what best fit our schedule as customers. We shared this with the manager- Stephanie on 12/9/20 prior to the missed appointment. It appears she told Deva, the groomer, that we were complaining about being limited to one groomer and her schedule. Unfortunately, the sentiment of the complaint was that it's too bad that so many other workers had provided inadequate service to leaving us no choice but Deva. The manager misinterpreted this information to the groomer as if she'd done something wrong. When the dog arrived back home and we called to reschedule, we were told off by a telling Deva the groomer. She became belligerent, she didn't even take the time to listen that she was not speaking to our son who brought the dog in but the parent. As we continue to express our concerns the store manager/General Manger Meagan over the phone, she told us it was best we not to return to their store. Her response explains and confirms why there hasn't been any pride in the customer service. The culture and climate starts from the management level directly to the front line employees. Megan and her team failed our family and now our puppy has to readjust to a new location and people due to expressed micro-aggressive behavior from staff. We are now forced to drive an additional 35 minutes in search new groomer, in Delaware although we live Maryland, in hopes of better treatment for our puppy and better overall customer service. At this time, we are requesting to be credited for our inconvenience in service. In addition, we request the removal of any negative comments/ note entered into your PetSmart shared system that can in turn negatively influence others who will be handling our puppy in the future. read more

PetSmart - Our New Addition - Pet Stores Near Me - Abingdon, Maryland

DO NOT bring your pets to be groomed at PetSmart. Last year at this Abington location , my mother picked up her dog after a grooming session and was shocked to see a huge chunk of flesh missing upon returning home. She brought her dog immediately back to the groomers and asked why no one had the courtesy to inform her of the injury. Mistakes happen, we understand but this was gross negligence and the groomers did not offer an apology and informed her "IF he has to go to the vet, corporate will pay for it". Being as it was a flesh wound we did not want to escalate it and decided never to go back to that location again. Fast forward to last week, my dog has been staying her her while I've been traveling ( I'm based in NYC) and she made appointments for both her dog and my dog to get groomed one day within each other. Dumpling has been to groomers before and has always come home happy and healthy when in NYC. This time, she came home vomiting and with a fever and diarrhea.... For the past 4days. After my mother's dogs appointment, he also had vomiting, chills, fever and diarrhea. This set off a spark in me as this was the second traumatizing experience from this corporation and upon speaking to an attorney friend I was shocked and terrified to learn there have been multiple deaths , injuries and lawsuits due to Petsmarts incompetent policies. I emailed their corporate office and was promised an email two days later with no reply so called their hotline and promptly was met with a call back from the assistant manager of the white marsh location on the same day. The assistant manager was very empathetic and assured me he and the manager would find out what happened. A mere hours later the manager of the white marsh location called and informed me after "viewing the video " there was no fault on their part. When I asked for a copy he told me " that's not possible". Rude, condescending , the manager is a corporate trained soulless heathen who obviously does not care about the welfare of animals. Our whole conversation was filled with long pauses in which he said he saw the video and that was it, as if expecting me to apologize or thank him. Mind you, I'm still in NYC and booked the next available ticket back to MD so I can take the okie babies to the vet tomorrow. If you are unsure about where to take your pets for grooming do yourself a favor and google lawsuits deaths and injuries from Petsmart. f you have had a similar experience join the group here : https://www.facebook.com/groups/539893797355756/?ref=share read more

I've never had a poor experience having my dog groomed here. They always do exactly what I ask them to. They are a little overpriced with grooming and products in my opinion, but overall it's a decent store in a convenient location for me. read more

AVOID AT ALL COSTS. Make the drive to some other store. Horrible Customer Experience. Will never Return. Store Manager insulted my wife and resorted to calling her names. When I confronted him and it and asked to speak to his superior, He further escalated the situation, used abusive language, and demanded that he was the Manager. I'm appalled at the behavior of the store manager in the Bel Air location. He was totally unprofessional. Rather than discussing a simple situation he resorted to abusive language and name calling. He jumped to conclusions and was more eager to behave punitively and tyrannically. Absolutely unbelievable. I cannot believe in this day and age a man could treat a woman as degradingly as this man treated my wife. Pathetic and Immature. Very clearly has issues with himself and takes satisfaction in demeaning people that are attempting to spend money in is store. Pretty pathetic that the only pet store in the area can only muster 21/2 stars. 15 reviews 9 of them are negative. Attitude reflects leadership. . . Nice job store manager, Pretty obvious that you location is horribly unsuccessful. If you can't leave your Nepolianic insecurities at home, perhaps you should stay there with them. AVOID. AVOID. AVOID. read more

There are two PetSmart locations near me A REALLY good one in BelAir, Md which is a few miles further for me.... or this NOT SO GOOD location in Abingdon, Md which is closer. The difference between these two stores is substantial. The BelAir store is always stocked up, clean and the associates are SO helpful. The Abingdon store is the exact opposite. The only good associates working there are from the Banfield Vets services there, but they are totally unaffiliated with PetSmart. I adopted a dog from a Humane Society lolocation that has end stage Liver disease (cirrhosis) and as a perk to give her a good loving home, Hills Science Diet gives a dowloaded coupon for her food, $10 per purchase, so you get an incentive to adopt the dog and continue to use Hills Science Diet brand of food. Just show the coupon barcode, they shoot it, so it's a pretty cut and dried process.The dry food and canned are VERY expensive, $79 for dry, $3.89 per canned food. $10 isn't much, especially considering all the medications she needs, plus vet trip about every 2 weeks for abdominal draining and tests, but every penny helps. Have been using the digital coupon since March 2019, but this trip the obviously "woke" CHILD at the register decided to DECLINE the coupon, INSISTING he needs a printed copy, 1ST TIME EVER FOR THIS REVELATION. And now that is the last straw, sick of the pathetic customer service at PetSmart Abingdon, going a bit farther to the BelAir location from now on. NEVER a problem there, hard to believe tbey are the same parent organization. Beware PetSmart Abingdon, avoid them, go BelAir or the PETCO that is between the two locations! They have lost a customer who makes considerable purchases EVERY MONTH. Sorry I didn't get his name, but it really doesn't matter, just avoid the entire store and you will be fine. read more

Friendly enough staff, but they always seem a bit behind. Every time I show up here the trash is overflowing out front and the register is backed up. However, the inside of the store is very clean, the pet trainers they have on staff are super good, and I've had good experience with the groomers as well. read more

PetSmart - Inspired by grumpy cat - Pet Stores Near Me - Abingdon, Maryland

I am not very happy with this location at all. So much that i probably will never find my way into a pet smart again. I went to this particular location to purchase my wonderful daughters food for the month. She eats a very particular brand of food designated by her veterinarian because of skin allergies. The person I spoke to, to help me find the brand was very uneventful.....They did not know the stock very well, barely knew the product. Looked at me like i had three heads..... Not to mention when i went to go ask him a question he continued his side conversation with his co-worker and made me wait (The Customer) until it was convenient for him to help us. I found the employees not to be very friendly and really they didn't seem to know much about the business they are in (ANIMALS) Aside from the poor customer service, I found the store to be over priced and not comparable with its competitor Petco. To be quite honest I really prefer Pet-co after this experience and I will continue to shop with them. My apologies Pet-smart, you just are not the company for me and my money will not patronize your business, until you train your staff on customer service and product knowledge...........JUST SAYING! read more

I've been taking my Weim here for 2.5 years. Already anxious I warned the new groomer that she'd be fine as soon as she was on the table (twice) The refused to listen even asking me not to restrain my weim only to got closer and closer to my dogs face after even hearing her growling. I spoke to the SM who only apologized and tried to win me over with a 10% discount explaining they have the decision ability to refuse grooming based on their feeling of protection. The point isn't a discount, who better knows our pets than the owners themselves. I understand this location lost tons of help previously and are back filling with inexperience. read more

I took my Great Dane to the grooming department for the following service: Bath, Brush & More (Includes: a basic shampoo; blow dry; 15-minute brush; nail trim; ear cleaning; sanitary trim; scissoring feet; shaving pads and anal gland cleaning.) In addition, I asked that they scissor the wiskers from her face. I was not permitted to see the back where my dog would be kept ? This was a concern but I allowed them to proceed. When I picked up my Dog, I was not allowed to see her untill I paid. $33.00 later, I was given a shaky wet dog whos nails had not been cut, ears not cleaned, and whiskers not trimmed. I caution anyone considering grooming not to use this location. read more

I had a bad experience with grooming at the abingdon petsmart. I dropped my pomeranian to be groomed and gave specific instructions that he should not be shaved on his belly as he has very sensitive skin and not shave/buzz his sanitary areas. When i came back to pick him up i paid the 70$ and was presented with my dog. The groomer did exactly what i begged them not to do. The groomer was a young man and i spoke with him about it and he said i thought it would be okay to buzz it. I was very frustrated but i am a shy person so i just took my dog home. Well i get home and examine my dog leo. I realized the haircut looked crooked, a lot of spots were missed, under his eyes were not cleaned (i paid extra for that), his ears were not cleaned, his nails were not clipped, and his paw pads had not been trimmed. All of this i could deal with but not the fact that he had a cut on his little private area like the clippers or scissors or something cut him. It was very noticable and i could tell that it had been bleeding. The groomer did not tell me he had cut my dog. His belly was bright red from being closely "buzzed" but to me it looked shaved. He was in so much pain he wouldnt walk and when i went to touch his belly he started yelping for almost a minute straight. I immediately burst into tears. It broke my heart to see him in so much pain. Then i looked at his butt and there was a 2 inch completely bald circle around his butt. He is very fluffy so it looked ridiculous and was also red and irritated. I was so upset at this point and worried about him i called petsmart and was explained all of this to the manager. The manager told me to come back in. When i got there they offered to try to blend in the area around his butt but i couldnt imagine putting him through anymore pain. They then gave me a full refund and sent me yo the banfield vet hospital that was in the store and told me to bring the receipt back and they would refund me which they did do. The vet prescribed numbing cream to help with the pain, an antibiotic ointment because it already started to look infected especially his penis, and a heavy pain killer (tramadol) because he was in so much pain he wouldnt walk so i had to carry him and he was yelping the entire time. The creams and medicine worked and he healed within a couple of weeks. He would rub his butt and drag his belly on the floor when the hair was growing back to help with the itching and irritation. I now go to the petsmart in bel air and have the most experienced groomer for leo and watch the entire time. I havnt ever had a problem with the bel air pet smart. I just think the boy who groomed leo was extremely inexperienced. Im including a photo so you can see what his butt looked like. After i was crying i did end up laughing about the butt because it looked so funny. All is well with leo now and im looking to get him a spring haircut soon. read more

PetSmart - Asked groomer not to shave sanitary areas. Groomer shaves 2 inch circle around butt and cuts peepee causing pain and inflamation. - Pet Stores Near Me - Abingdon, Maryland

I have received excellent service from Pet Smart in Abingdon, MD. The store manager Larry has been very helpful with making recommendations on how to deal with my domestic cat and his intestinal issues. I have been there several times and he has remembered my situation and been very friendly and helpful. I will continue to use Pet Smart for all of my pet needs and cannot thank them enough. read more

I really like this location. Several months ago I purchased a ghost ball python from this store, about fifteen minutes before closing (I was that annoying customer that night). The woman that helped me was really knowledgeable and I felt she really cared. I believe she was the manager and regret not remembering her name now. But my snake has never skipped a meal and my local vet cleared him as being totally healthy. The two baby skinny pigs I had also purchased back in December are great additions to the family, too. I go in here pretty regularly for supplies and food (there's a tarantula, snake, two skinny pigs, two cats, and a sun conure I share my home with) and the staff is always friendly. My only "complaint" is that there is more often than not a huge line with only one register open-- but I'm never really in a rush so that's okay. The customer service and the care I believe they invest in the animals on the floor makes up for it. read more

Will never take our dog to Petsmart daycare overnight care ever and that is we don't want the dog going the bathroom in the house they don't have a yard to play they don't have anywhere outside for the dogs to do their business and therefore they take him to a room that they play in to which has a drain in the center ergo my living room could be mistaken by the dog for the same type of room but has a TV and does not have the drain. The staff is OK and I was glad to see that the rooms are secure. Additionally the training was nice for the puppy however there's a restriction on area to which to really train them and thus you're running them around the aisles in the store as opposed to a yard that is open free space read more

To Start with I've been taking my dogs to PetSmart Grooming for around 18 years at different locations and States... I have been going to the Abingdon Location for the last 8 years... The Abingdon Grooming Department has become Absolutely TERRIBLE... I took my dog just for a Bath and the Fur Eliminator on Aug 29, 2018, when I got my dog back home I noticed he had Blood in his fur on his Right Rear Thigh... I got a wet Towel and clean him up and applied Ointment to help stop the bleeding... Then I took him outside and I noticed another cut under his tail... I called the grooming dept and the girl who did the grooming acted like she had No Idea How It Happen... So I completed their On Line Survey they kept sending me Negatively, and requested a return phone call which I just got from the Manager of the Grooming Dept... That was one of the WORST Customer Relation Conversations I've Ever Received... She Kept Talking Over Me and Not Once Admitted That They Did Anything Wrong... Then she told me it looks like my Dog Is Not A Good Fit For Her Grooming Dept..... I told her you are Basically Telling Me To Go To Hell with that comment... Then as I was still trying to speak she once Again Just Kept Talking Over Me In A Very LOUD Voice... Needless To Say I am DONE With PetSmart and Their Grooming Departments, and I Will Voice My Opinion To Every One I Know and on Social Media... ALSO... A few years back I got call from Abingdon PetSmart that they had to take my dog to the Vet that is also in the store because his rear toes got caught in the Cage or the Mat in the Cage and they forced him out, this cause Two Toe Nails to be Pulled Out On Both Rear Feet... I got him back with Bandages on Both Rear Feet... I SHOULD HAVE NEVER GONE BACK AFTER THIS EXPERIENCE.... read more

I took my dogs to Pet Smart to have their nails cut and grinned. Although one of my dogs nails didn't look much different, I gave them the benefit of the doubt until my dog started jumping on me and left deep scratches on my leg. When I said something, the grooming tech said that was the best they could do. I've had my dogs nail trimmed better in the past. Thus, I would not recommend getting their names trimmed here unless you have a Dremmel at home to finish the job. read more

Tried to take my cat here for a grooming appointment - first of all, there are no appointments on weekends (or if there are, there weren't any available til January because December is as far as I checked). No problem since I was taking the Wednesday before Thanksgiving off, so I scheduled him for 12:30. I then got a call to switch his time to 9 since there was a groomer there who is allergic to cats... WTH? Then I got another call to bring him in on another day because of the groomer who was allergic to cats so I just decided to take him to the Bel Air Petsmart. I shouldn't have to rearrange appointments around someone who's allergic to cats - maybe that person shouldn't be a groomer in a place where cats and dogs are groomed! read more

This is my go to dog grooming spot, they have great packages and do a great job cutting and grinding nails so your dog doesn't have jagged nails. It's really easy to drop your dog off and they even give you a report card at the end. The store itself has lots of variety and everything you look for in a PetSmart. I have stopped using PetSmart for boarding since their prices are a tad high, especially for boarding and daycare options. read more

DO NOT TAKE YOUR DOGS TO THE GROOMERS HERE!! I am very displeased with my dogs service. I went to get my dogs nails trimmed and her ears cleaned, but the results were horrid. Her nails are the same length they just filed the tip and her ears were not cleaned once so ever. I will never take my dog there again and I suggest the same to all read more

PetSmart - Pet Stores Near Me - Abingdon, Maryland

I get pet supplies at PetSmart Abingdon from time to time but every time it gets harder to get through the checkout line. This is a chronic problem. The clerks harass one to get a loyalty card. Today's clerk was very confused and kept insisting I had to give her my phone number or I couldn't check out! I said I didn't care to give out my phone number. I waited as she kept asking for the phone number until finally the computer checked me out without it. I was on the point of calling for the manager. The man before me had trouble with that clerk too and was annoyed. My husband said after this unpleasant experience that I ought to just buy pet supplies from Amazon and I think I'd better do that. PetSmart needs to do a lot better about customer service at the checkout and stop harassing customers to do this, that, and the other. Most of us probably just want to buy our stuff and go. read more

We did the puppy training program with our lab/boxer mix. Nathan did a wonderful job helping us corral our hyper puppy. From the very first minute of the first class Nathan took charge and our puppy knew it. Everything Nathan had taught us, we use daily. We have a well behaved (still hyper) puppy. But he no longer jumps or tries to steal food. Whenever we go to the store now Nathan asks us how he's doing. read more

BEWARE...DO NOT GO TO THEIR GROOMING DEPARTMENT... We took both of our dogs there to get a simple nail clipping and from the moment we walked in the groomers were huffing and slamming things complaining about a previous customer. Reluctantly, I gave our 96 pd lab Madi to one of the groomers and she took her towards the back of the room and was holding her down on the floor trying clip her nails - the next thing I know Madi yipes and lets out this horrible cry like the groomer hurt her..... I demanded my dog back and the groomer started screaming at me and threw the leash at me like I had done something wrong!!!! There was no manager available to talk to!!!! Go figure!!! JUST BEWARE - if they act this way in front of the owners or parents imagine how they act when we're not around.......WE ARE NEVER, EVER GOING BACK....... read more

The girl on the phone did not tell us about the papers after my dog was scheduled for an appointment. They could not take her in because she had new papers yet she did not tell us to bring them in. They could not even take her in for a second. I was very upset because I was late for my sons birthday dinner. read more

We adopted an aussie/border mix named gunny from the abingdon petsmart the first part of May. we paid $400 and we thought he was microchipped but he was not. They said he had a clean bill of health... He was so dirty and smelly we had all the car windows down while coming home.. we gave him a bath a soon as we got home... He was itching and loosing hair so bad we took him to our vet.... It costs us another $200 because the poor pup had a bacterial infection most likely caused by being kept in poor conditions and sitting in fecal and urine...he was treated with antibiotics and steroid.and had to have his anal glands excreted.. Then we found he had worms...... and it cost us another $135 dollars for the vet visit and $56.00 for 3 pills to get rid of these worms...He is still itching so we have to take him back for the third time.... Please be careful who you adopt your pets from....Evidently Petsmart won't accept the responsibility... they are pointing fingers at the caretakers who was keeping these dogs while in the process of adoption. read more

Small problems over the years, like occasionally forgetting to do anal glands, not doing nails, bad hair cuts etc. The last visit however, was the last straw. Before giving the dogs over for a haircut, we explained to the groomer about the growths our white dog suffers from. Offered to write the locations down, even offered to make small marks on her with a marker. Groomer said he wouldn't have a problem. Guess what we find at home? First off, they trimmed the nails of only her back feet. Pretttttttty sure we didn't pay half price for that. The most unforgivable part though, the groomer accidentally cut off one of her growths. Left it there, bleeding, not a single crap was given. Didn't tell me about it, just left it untreated, hoping we wouldn't find out maybe? I don't know know... Of course when we complained we were met with a nasty attitude and sarcasm. On top of the problems with the nicks, bad hair cut and untrimmed toe nails on two feet, our white dog has started to develop blisters on the really close cut spots.. That doesn't happen unless you use an unclean or dull razor. Apparently they didn't use hypoallergenic shampoo either LIKE WE ASKED because both dogs have been crying while clawing and scratching at all reachable spots of their body since their grooming. I can't even fathom this, NEVER EVER EVER GOING HERE AGAIN. DO NOT let these people touch your animals. read more

The girls here are not only nice to me, but they really seem to care about my dog. My baby is a bit of a handful and they handle him very well. He is always so happy to get there. I have been going to this location for a little over 2 years and it's always a great experience for us. read more

I always receive excellent service from Pet Smart in Abingdon, MD. I go there for all of my rescued animals food & everything they need . I have been going since the store opened and each and every one of the staff there including the store manager has always been very helplful and kind in every way ~ that is what keeps me coming back . read more