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    Atlanta, GA

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    PetSmart

    3.0 (49 reviews)
    Open 7:00 am - 7:00 pm
    Updated a few days ago

    Services - PetSmart

    Bath and groom only

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    Reviews With Photos

    Unfinished hair cut - didn't get to her face
    Andrea S.

    This is normally the location we take our dog to, and typically this salon would get 4 out of 5 stars. However because of the service we received today I will not be returning with my dog. I have a 9 month old Maltese (Snowball) that has been serviced at this salon since she was 3 months old. Typically Alex handles her groom. He's kind and caring and has always made us feel good about leaving our dog in his care. I had made an appointment earlier in the week with Tootie on Alex's off day but it had to be rescheduled. The manager explained that Tootie was no longer coming in that day and offered to reschedule it to Saturday when we could still have her as the groomer. I had observed and admired her work before so I had no concerns initially. Snowball had an appointment at 11am which we were on time for. Now Snowball is a small and shy dog and she's just starting to get used to a leash. During the intake we agreed on the #5 blade and I informed her that Snowball had been spayed a month earlier just so she was aware that area may be tender. At the end of the intake Tootie tried to get Snowball to walk towards the back and she wouldn't go because there was a large dog barking and she was afraid. Tootie commented that if Snowball would not walk across the threshold she couldn't service her. This should've been my first red flag to simply leave with my pet and return another day. Snowball has never been made to walk towards the back as usually we hand her over to Alex and leave. Against my gut instinct I coaxed Snowball toward the back and left her in Tootie's care. She said it would be a couple hours and she would give us a call. Fast forward to 1:30PM... I hadn't received a called but was in the area so I stopped by to get an update. Tootie was working with another pet and stated there was 1 other dog ahead of Snowball and it shouldn't be much longer. So we left....by 4PM I was in the area again. Still no phone call but I had decided that if Snowball wasn't finished that we would just take her home and try again another day. When we arrived another groomer by the name of Mo was working on Snowball. Immediately I was frustrated because we booked specifically with Tootie and had not been informed that someone other than her would be working with our pet; especially since the appointment had already been rescheduled so that we could specifically have her as the groomer. Her hair was cut much shorter than I thought it should've been. Mo confirmed that she was using the #5 blade. Irritated with my self for not taking the time to understand exactly how short that was I said ok. She went to the back to confirm with Tootie who could be heard in the front yelling "She said #5!" A short time later Mo called for the Manager, Josh, to come to the back to look at Snowball because she had cut her in the crevice of her hind leg and had to be taken over to the vet. Josh carried Snowball over to the vet, came back to check on her during the assessment and gave me update. Fortunately it wasn't a deep wound, but it will require us to apply ointment for the next 2 weeks. And she'll likely have to wear a cone to make sure it heals properly. Josh apologized and stated they would be covering the cost of care. What should've been a simple groom turned into a 5 hour ordeal that ended with an incomplete groom and an injured dog. What led to this 1 star review isn't that they were busy and couldn't service Snowball in a reasonable amount of time, or even that she was cut, I understand accidents happen...what led to this 1 star was the attitude of the grooming associates and the complete lack of care and concern for our pet from the person who's care we left her in. We won't be returning.

    Elizabeth M.

    I've been coming to this location for over a year & have always had great experiences. The employees are very friendly, helpful & always ready to play with my dog. My dog especially likes the treats at the checkout counter. Came to the store today for a haircut & pictures with Santa. It was easy to make a last minute appointment & the groomer did an excellent job. I have a cocker spaniel & it's pretty tough to cut his ears/face. My dog usually comes home after being groomed shaking his head nonstop because of hair and/or water that has gotten in there. But today his ears weren't bothering him!! Think we found our permanent grooming location!! And his haircut is super cute!! The pictures with Santa are adorable and they were...FREE. You seriously can't beat Petsmart's prices when they have sales!

    A similar example
    J T.

    This is not my dog pictured but the same exact thing happened to my dog. I was terrified. Haven't gone back since. The lesson I learned is that you get what you pay for.

    Her eye when we picked her up from grooming appt. No explanation or apology.

    Do NOT use this location for grooming services. We took our puppy to get groomed here and when we picked her up, her eye was completely bloodshot. The location didn't take any accountability, only repeatedly telling us that "she didn't like the dryer". I've showed the picture to our vet, as well as trainers and both have said this is clearly trauma.

    He looks like that actor with the mullet cut can't think of the movie

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    Page 2 of 2

    Ask the Community - PetSmart

    Review Highlights - PetSmart

    I took my newly adopted puppy to Petsmart for beginner level training classes, and Genevieve was her trainer.

    Mentioned in 2 reviews

    Read more highlights

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    Doggie Styles Grooming Salon

    Doggie Styles Grooming Salon

    (82 reviews)

    Little Five Points

    I don't understand how this cut could have been completed and looked over and decided that it was…read morefinished. I've been going here for years and it's always been subpar but it's close to my job. The entire underside of his head has long, uneven, janky long patches. Every single piece is uneven with it's counterpart. He left a matt on his face. Random long pieces out of his ears. Random long pieces everywhere. One side of his snout is shaved close and the other isn't. There's shave marks all over his body, and he shaved his ears down. It's a shihtzu, that is not how you cut shihtzu's hair. I own a hair salon, I could have done so much better of a job. This was treated as an all over buzz down, not groomed. This is not a cut, style, or shape this is just a buzzed down hack job. I asked for a refund, he said he would "fix it". There's nothing to fix it's all hacked off. He said he doesn't give refunds, and as a salon owner I know that he could but just doesn't want to. I paid $135 for this for 2 dogs. Atrocious. I've never been amazed here, so this is not dog grooming, this is the dog buzz cut shop. If you don't care what your dog looks like, I guess go here. Oh, and he did not give them a bath, they came back smelling bad. So...just a hacksaw shave all over for $135, not fixable, and no refunds.

    First visit with Doggy Styles so my little guy could get a much needed summer shave. I was a little…read morenervous about the free roaming with other dogs since he is so small - but Alejandro was very conscious and aware - so all went well! He is very welcoming and has great communication. I've tried a few other groomers and I always pick Jackie up wishing they had done something a little different, but his first grooming here and it is perfection!! Definitely will be my go-to from now on for his grooming! Thanks Alejandro! See you next time!

    Furside Pet Spa - Houndog  before his appointment with Scooter at The Fur Side.  Too much hair for this Georgia heat!

    Furside Pet Spa

    (34 reviews)

    East Atlanta Village

    Took a while to get an appointment, but wow it was sooo worth the wait. Going from an American…read moreBulldog to a Shorkie, means less shedding more grooming. The big box grooming salon was fine before, but now not so much. They had my baby looking like a rat. Twice! It was terrible. Furside is just better! They gave Biggie aka Mr. Big the professional salon look. He looks, feels and smells wonderful! They paid attention to detail and his particular features and he looks, well, handsome lol. Daniel and staff were friendly and professional, too.

    All pet owners have felt the pressure of trying to schedule grooming services for pets.. Covid has…read morehad an impact on staffing so availability isn't as open as it once was. To keep my furby fresh and clean between visits I've decided to go to the self-service dog wash now owned and managed by Fur Side. Automated scheduling was easy as pie. Showed up for my appointment and Mary greeted me at the door in PPE. Raised tubs with sprayer mean you don't have to bend over to bath your pooch. There are plastic aprons to keep you dry as possible. The shampoo and conditioner is great and complimentary, along with ear wash. Although I bought my own brushes, there are brushes available for use. Bring your own towels now. It's a safety thing. All in all a great bath away from home. I'll end with this. My Beauregard was freaking out with the sound and feel of the high powered dryer. He dang near killed himself trying to get away from it and I was going to have to leave with a wet poodle. Mary showed absolute mercy and stepped in to help me. I'm not experienced in bathing Beauregard myself so I was not what he wanted or expected. Mary advised and showed me the best way to dry my pooch and make the experience enjoyable for both of us. She gave of her time and herself and we are eternally thankful. P.S. I already had a full service groom scheduled for a future date. This will be Beauregard's first visit to Fur Side.. I'm even happier about this now.

    PetSmart - petstore - Updated September 2026

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