What a really nice store I always prefer Petsmart over the other pet stores. Their prices are good. They do have really good sales when they have them. I would like to see a little bit of improvement in some areas but all very much new. This place is easy to find and locate they always greet their guest where the hello and they're very kind. Nice selection and good variety of pet options for all pets read more

PetSmart - Pet Stores Near Me - Bellevue, Washington

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They want robot dogs, not real ones. Not recommended for high-energy breed! They turned away my Border Collie, because she was enthusiastic and wanted to lick/play with other dogs. PetSmart clearly doesn't have the trained staff to manage anything beyond low-energy dogs. Save yourself the headache and find a proper daycare that actually understands canine behavior and development An employee handed me a dog tooth, claiming it was Lumi's from playing too rough. Not only was it clearly NOT her tooth(the size is too small), but the fact that they are just handing out random teeth proves they have zero control or oversight of the dogs in their day care. Whose tooth was that? What actually happened in that room? Combine this terrifying lack of supervision with a staff that was incredibly rude and unapologetic, and you have a recipe for disaster. Please do not leave your pets here if you care about their safety. read more

Located in the Overlake Crossing strip mall in Bellevue, WA, this instance of the giant pet chain, PetSmart, consists of every need that a pet owner might want. We stopped in for some doggy hand treats, doing an exchange for more chicken based from a beef liver based that was harder to use. My daughter couldn't find her email receipt to do the exchange, but the cashier/associate was able to look up the purchase based on the phone number and do the exchange without much problem. It did take a bit of time, so I had the opportunity to walk around the large store. Besides pet supplies for cats and dogs, it also sells/services fish and reptiles, including live bait and food. There is a Banfield Pet Hospital inside as well. Banfield and PetSmart continue to have a partnership (even though PetSmart no longer owns Banfield). We used to use them for our dog years ago, and learned that Banfield really depends on the veterinarian or chief of staff at the clinic. To complete a pet owner's need, the location also has a 'doggieday camp' and petshotel (overnight). My daughter told me that since last year, the the petshotel no longer has an employee overnight on-site. I also learned that Chewy was at one point, owned by Petsmart, but they split apart into separate entities. Chewy (as primarily an ecommerce company) now has greater net sales than Petsmart (2023)...really shows how ecommerce in many cases has overtaken retail for product (i.e. food) that works well on a subscription model. read more

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I scheduled an appointment for my dog to be groomed at PetSmart. When I dropped him off I went over everything I wanted done, haircut, bath, nail trimming, anal glands expressed, etc... I came back to pick him up when he was ready and all I could tell they had done was bathe him and blow dry him. I asked what about the other things they said they were going to do but didn't. I was told by the girl that she didn't want to traumatize him so she didn't cut his hair. She says he was nervous. She told me she couldn't trim his face because "she wasn't allowed to" They still had no problem giving me the bill with no compensation. Why did they assure me everything I discussed with them was going to be done if they had no intention of doing it?!!? The groomers are incompetent, rude, and unhelpful. Please do yourself a favor and keep your pet away from this clown show. read more

Don't bring your pet to their Pets Hotel unless you enjoy a lack of transparency and being nickle and dimed. First, understand that when you call to reserve your pet's stay, you don't call the store directly. You are directed to their call center somewhere out of state in Arizona I believe. Also, in this area there aren't many PetSmarts that have Pets Hotel, so you will need to book early for the one you want. I intended to take my cat to the Tukwila location, but they were booked. Bellevue was my next closest option. While on the phone with the operator, I disclosed to her that my cat had asthma and had an inhaler and medication. I asked her if this was ok and if they could still take my cat. She was very nice and told me ,"sure! Absolutely!" I felt comfortable taking my cat there knowing this. She also asked me if I wanted to add spa services and playtime, all for an extra fee. I declined because I didn't want to add to my bill. Know that if you don't accept those add ons your pet will be kept in the kennel the whole time you are away. I was hours away from dropping my cat off to PetsSmart, when I got a call directly from someone at the store. It was this guy who who worked there speaking to me in almost a panic. He started asking me questions and as I answered them, I knew where this was going. He told me that he couldn't take my cat because there was no one there trained to administer his inhaler and how much of a liability it would be if my cat were to get sick or die under their care. I understood what he was saying, but what upset me was the timing, and that there was a blatant disconnect between the call center and the store, as remember, the lady I initially spoke to told me that they could take my cat after I disclosed his asthma. I gave him a piece of my mind and got off the phone. I was lucky to have found another place that was able to take my cat and the staff are trained in how to administer inhalers, and the cats get lots of free time outside of their kennels for no extra charge. The folks at my current place are genuine cat lovers and not apart of some huge corporate, big box pet store. I have also heard alot of negative things about Pets Hotel, so I'm actually grateful that things fell through with them, or else I wouldn't have found the great place for him that I did. I hate PetSmart so much, that I won't even shop there and I will continue to not support them. read more

Very helpful an friendly workers. Really enjoy their jobs! Good parking!!! read more

I had a disappointing experience at this PetSmart grooming location. My dog's nails were cut too short and bled, which was really concerning. The staff also didn't seem very attentive or enthusiastic toward my dog. I understand accidents can happen, but I expected more care and professionalism. Probably won't be coming back. read more

I have taken my dogs here a couple of times in the past and it has been a good experience but this time when I went in to pick up my pet they looked nothing like they did the last few times they were there. The groomer this time (named Mara) was extremely rude and condescending to me when I explained my displeasure with the service. The manager was pretty nice and understanding though and gave me a coupon to make up for it. Would stay away from the groomer Mara there!!! read more

This is animal cruelty. Peta has asked several times for PetSmart to stop treating their animals this way but they continue to do so. The team at this location is wonderful but the way that the company treats these animals is heartbreaking. If you're going to stick the animals in cages please put them in actual large cages not containers. I can't imagine the anxiety they go through. read more

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These guys doubled the price on their goldfish feeder fish I've been coming here since I moved here the girl with the lip ring always looks out for me will be going to petco in Redmond because they are a normal price super weird to just double the price asked two employees on why they did no one knows why read more

This is our go-to store for cat and fish products. Being new owners to both, I often need to ask questions and rely on their expertise to make the best decisions. They are always very knowledgeable (surprisingly so) and help me make the best decision for our unique needs. They never are trying to push product. Very customer-focused. They are also always stocked with what we need. It's a smaller store but they seem to always carry the right things and the right amount. The prices are competitive and they will match pricing too. Be sure to joint their rewards program. I cannot believe how quickly we get cash rewards!! read more

Great customer service. Can get my pup groomed and see his vet all in the same location!

Very helpful and cordial customer service Replaced a fish on my word which was really appreciated Highly recommended!!! read more

In a nutshell, I don't recommend the pet vital care membership. All in all it's decent. However, if you try to cancel, you are stuck for a whole year before they will actually cancel your membership. Definitely says in terms and conditions but who really reads all that fine print. Very disappointing! read more

Very disappointed to see the reptile department filthy and providing the incorrect nutrition to the bearded dragons. A pile of spinach in a poop filled tank is awful. Spinach is not supposed to be fed to beardies because it binds the calcium making it hard for their bodies to absorb this vital nutrient. There were days worth of poop in their cages. Dead bugs in the water of both the beardies and leopard geckos. The leopard geckos did not look like they had the proper humidity at all. I went in for dog food and left feeling sad and worried about the reptiles. I'll give my beardie an extra big hug tonight The example being set at this store is going to encourage poor husbandry by any newbie reptile owner that looks at those enclosures as proper care. Please train your staff properly or don't sell/ care for exotics! read more

PetSmart - A very sad leopard gecko - Pet Stores Near Me - Bellevue, Washington

It is a chain yes, but personal too. That is what I love. Sometimes this is a field trip for me and my CoCo- my toy poodle/Shitzu mix. When we run errands I'll stop by here just to get a treat or just to walk around. I've used all the services- grooming, doggie day care and the vet. I've been more than satisfied and would recommend the services. I love that some of the employees know my dog's name and always pet Coco. I feel so comfortable leaving her with the folks in doggie day care. She isn't always comfortable around big dogs and really prefers humans to dogs. The staff can tell if she isn't enjoying it and will either take her out or just hang with her if needed. I love that. Also The drop off service is a lifesaver . All in all, I'm so glad the location is here. read more

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I would like to explain my experience with you regarding my long term grooming experience I've had with this Petsmart on Ne 24th for my Senior Pup. Over the many many years!! She has had a variety of different people give her haircuts. But this last haircut she came back with multiple cuts on her belly! The groomer at checkout mentioned that she was unable to finish her belly area and left out ... that she cut her in multiple spots... Heather the actual manager of the grooming salon I KID YOU NOT SAYS MAM THEN WIPES MY DOG WITH AN ANTIBACTERIAL WIPE 'ITS SAUCE ON YOUR DOG!! THERE'S NO WOUND!!! NO ACTUAL APOLOGY IM SHOCKED AT THE LACK OF RESPECT FOR THE DOG OWNERS!! NO APOLOGY...... IM NOT A PETSMART GROOMING CUSTOMER ANYMORE!!! read more

WORST CAT HAIRCUT EVERRRRR!!!! I dropped my long hair cat here for a grooming session. Mind you, my boy has had haircuts twice a year every year for the past 5 years and he has never had the need to even be put under sedation. PetSmart called us half hour after we left him to tell us that they couldn't get to his stomach and did everything they could and that we should come pick him up. When we got there, they charged us $59 and we thought maybe they must have done most of the grooming, just not the stomach. We were aghast to find that they had done next to nothing, just taken a patch off of his back, not even anywhere else they could have gone to. We are highly disappointed and will NEVER go there again. Seriously, WORST GROOMING I HAVE EVER SEEN. My sweet boy went through all the stress for nothing and he looks ridiculous. SMH! Here are some pictures to show you. read more

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The selection is great especially for dogs. The staff is super friendly to me and my dog. Love the daycare and petsmart training school for me and my puppy. My puppy was in good hands here read more

This is very awful grooming job. Dropped him off at 4pm then Picked him up around 7 last night. Seemed like they were super rushed "shave" him. My dog was even upset and he didn't look at me after I picked him up. There was a red rush on his chest, seemed like they shaved too deep. Horrible Horrible Job. read more

PetSmart - Pet Stores Near Me - Bellevue, Washington

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I'm really a fan of this PetSmart. Every time I go there, I'm always greeted by warm staff members, they are very helpful and very sweet to my puppy. We bought most of our supplies there, they are goof quality and the price is fair, there are often a lot of events and discounts. We took a puppy training there too. The trainer Landon is very friendly, and knowledgeable with dogs, he suggested many different ways of solving problems and teach new skills. It's one hour each week for 6 weeks, we had to miss a class for Millow's neutering surgery, but Landon arranged a make up class with us, it was very helpful. Look forward to more nice experience from this place. read more

PetSmart - Love the puppy classes, we even get a test and graduation at the end! - Pet Stores Near Me - Bellevue, Washington

This PetSmart is located in east Bellevue, making it convenient to those around the Bel-Red area, as the other PetSmart location in Bellevue is downtown. While in the area for lunch, we decided to check out this particular location as we heard there were photo opportunities with an Easter Bunny for your dog; at least, that's what was happening in the downtown Bellevue location. Yes, true life, we dog-people like to take our dogs to meet fictional characters as if they were children. But anyway... This particular store, in comparison to the other Bellevue location, seemed to not have as much inventory nor did they have as many community event opportunities. No Easter Bunny was to be found here, sadly. The store, however, was clean and organized. Staff were also friendly. Yet because it doesn't hold up to the downtown location, which is closer to where I live, I would only come back here if in the area and if I was looking for something in particular. read more

I always find what I need. My pups live to browse the islands. I wish their dog sweaters assortment would be better and more precise to specific breed body shapes. read more

I want to follow up after my initial review of the grooming salon at this PetSmart. I received a call from James and he addressed my concerns. He was very empathetic and understanding. He spoke with the management and agreed that there had been miscommunication on their part. I really appreciate a company that addresses concerns. Thank you James! read more

Did the dog wash here.... Wasn't impressed. Our dog wasn't that clean for taking him to a "groomers". I would of tipped the girl that washed my dog but she was very unprofessional said she wasn't able to finish all the grooming because my dog needed dog training and said I should take him to the vet to trim his nails, I bought a nail grinder and did it myself it wasn't hard. Customer service is great from the manager this is why we came back and tried the groomers here but he did gave us an coupon book that was expired so when we came back to buy dog food we weren't able to us them read more

This place is bursting with cute dogs as the store does training, daycare, grooming, and checkups all at the same location. I also found the staff to be very friendly. read more

PetSmart - Birds - Pet Stores Near Me - Bellevue, Washington

3.5 rounding up to a 4. Customer service has been great every time I've been here and all employees I've encountered have been cheery and enthusiastic. I've brought my dog here twice to be groomed and my experience differed both times. The first time I brought my dog for grooming, I booked with Hailee L. When I got my dog back, he seemed stressed and was still a little smelly.... and had a bunch of fur in his eyes. I really believed that she did not cut his nails as well. The second time I brought him here, I booked with Taegan L. and she was great! My dog actually smelled good and seemed very happy. He even came out with a new bandana so I am very satisfied with her. So, yeah, definitely booking with Taegan in the future. read more

Gee Gee, the pet trainer, is AMAZING. She is honest, direct, knowledgeable, and caring. Our dog, Sammy, loves her as well. We learned so much about how my dog reads my body language, and how I should read a dog's body language. We also learned about dogs in general including health and safety tips. We took the beginner class, and it was worth every penny. Eventually, I'd like to go on to the intermediate class with Gee Gee. read more

Dr. Johnston is a knowledgeable and talented Veterinarian. He is compassionate whey caring for my 15.5 year old doberman Orion. He has treated him as a person the way I do. You could not ask for a better Doctor. Thank you Dr. Craig Johnston. read more

Great location with very helpful staff. We are shelter volunteers and just got a litter of kittens and are starting to change them over to wet food and we needed big cans for the whole bunch. The small ones are pretty expensive if you have to feed 5 of them multiple times a day and a nice gentleman was able to find us kitten food in larger cans and even helped us out with a coupon he had available. They really care about animals and help you find the right product for your needs. They do have a huge choice, everything from basic brands to high end brands you usually would expect in specialty pet stores only. The prices were also very reasonable, especially on their own store brand. I can highly recommmed this location and their staff. Well and with 5 hungry mouths to feed, we will be back soon. ;-) read more

I came in during the middle of the day and saw Henry wasn't playing. I made the employees take me to the back where I found Henry (and dozens of other dogs) cages that he couldn't even stand in. Dogs were stacked on top of each other in kennels, barking like mad. Henry was crying. There couldn't have been ten dogs in the play area and dozens were in the back. It was abuse. I have the laziest, most submissive puppy ever. They told me he wasn't playing because he was sick. I've been taking him there for weeks. I'm disgusted with PetSmart. read more

Worst service at the pet hotel. Waited 10 minutes before I was finally helped despite all the hotel workers and manager passing by seeing me wait. Reception lady (purple hair) was not helpful at all and was very passive. Not the friendliest location and highly recommend any other pet smart pet hotel over this one read more

They have very nice staff. They have always a smile and will ve very chatty with you and pets. Jason and hotel staff are very helpful but sometimes they will be just attending so many people that won't be as nice as we want to. Groom saloon is ok too. I love that you can redeem coupond because we spend a huge amount in the whole store and daycare every single month. Alicia and the other girls were very nice until last week when I saw a new girl grooming this cruly haired dog and was very rude at him just as barking at him...poor little guy. He can't deffend himself as they don't talk! We pay them to treat them as our babies! Overall, they have great deals! read more

Of all the PetSmart's I've been to, this is my favorite due to the staff! Steve, the manager is great!! He takes the time to speak to you about the products that you may need and is incredibly kind. One of the girls really helped me out when I had a sick beta fish and she researched all the ways that to treat it. Additionally, this location has the most clearance sales. All the toys drop to $3 or less after holidays and I stock up on stuffies at the time. Love this store! read more

I am absolutely in shock with the experience at pet smart! We have gone here once with our new puppy who is easily excited and didn't have any problems however this last time was different. A women named Mara was from the start abrasive and very short with us which is forgivable since she was obviously under a bit of stress with other employees and moving the dogs around. We told her that we would like a traditional Westi cut for our dog(Maisie) but understood if they had to get a little close due to some mats on her face and underbelly. When we picked Maisie up our usually fun loving and energetic pup was skittish and jumpy. Mara (in the same abrasive and slightly rude tone) explained that Maisie was very wiggly and we would be charged extra next time. Again forgivable but when we got home and were playing with Maisie we noticed that the tips of her nipples were shaved off and scabbed over. The picture was just the worst of the nipples. read more

PetSmart - The worse two cuts - Pet Stores Near Me - Bellevue, Washington

I had never had a problem with Petsmart hotel or vet services, but grooming on the other hand should be left for a different place of business. I brought my dog here for a bath and nail grind. The staff seemed very inconvenienced by my arrival. Yes I was a little early, but I'm early for everything. I waited the 3 hours and once again was an inconvenience for them to pick her up. They said she was great and she looked great until I noticed she was obsessively licking her paws when we got home. I thought maybe having shorter nails was weird. The next morning I found that a part of her pad had been burned from the nail grinding as well as a nail that looked cracked. Don't go to the grooming here. They don't care about you or your pets well being. read more

PetSmart - Morning after - Pet Stores Near Me - Bellevue, Washington

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This is my local pet shop and they are really good. Each and every time that I have come in, I have been greeted, helped, and served in a very professional manner. They seem to have a good stock of items and never has an employee let me down. read more

I boarding my dog at here for a week! ONLY a week!!! And my dog's gums got deep infection. When I asked their staff.Every of them told me that is so normal，because my dog is a large breed.Wtf?I never saw what a large! and red! gum show on any breed of dog! Their just don't wanna be responsible for this.You guys can see the 2nd pic is before he had been boarding, the gums is very clean and healthy. So I brig my dog to check body, right now my dog have to eat antibiotic for at least 4 week.I don't know how dirty environment your pet would live in here.So just don't boarding on here. Any I order a Exit bath for this boarding！They told me that they cannot do this for me when I arrived! Without notification！The reason they give is my dog bite someone and hard to control. That is the first time hear this problem?! My dog is a adult and he had been trained.No one said that before! And maybe PetSmart staff are not professional to dog! So today I take him to petco,they only take an hour to take a bath for my dog.And everything is so happy! What should I said? My dog always be friendly to people. read more

I took my dog Tiny in on Friday for a Grooming Package with Nail Grinding added-on with Morgan. This is the first time I've been to this location. I checked in at 5pm and as usual they told me that it would be done within 3-4 hours. I wanted Tiny's hair really short at a #7 like previous times, but this time they recommended that I do it longer at a #5 because they thought a #7 was too short. I agreed to a #5 because they seemed uncomfortable about it which made me afraid that they might accidentally cut Tiny. I was surprised when they called so soon at 6:30pm (1.5 hours later). When I picked Tiny up, I noticed that she didn't smell good like usual after a grooming as if they never bathed her. Her haircut was bad and very choppy as if they used scissors throughout which caused her hair to be very uneven in length. If they had spent the 3-4 hours (like they told me) instead of 1.5 hours then the quality might've been better. Although I left a tip and didn't confront her, I am just really disappointed that I didn't get what I paid for this time. Aside from the quality, I was charged $62 for a Grooming Package with Nail Grinding added-on at this location and with the same package and add-on, I was charged $55 at the Burien location. I've taken Tiny to many Petsmart locations in Seattle area for her grooming in the past and never had any problems until now. read more

We have had good experiences boarding our dogs at the Pets Hotel in the past but their most recent stay made me question how the staff treats the dogs or how skilled they are at handling dogs. The person who took our dogs back at drop-off seemed new. He was very nice, but was barely holding onto the leash of our dog who we mentioned pulls and darts a lot, especially in an exciting/stressful environment. We were worried she was going to get loose and run off before being taken to her kennel. They also mentioned that our dog snapped at/bit a staff member. She is a barky/reactive dog but has never bitten anyone in our presence or in the care of anyone else. That makes me question how they were treating her. She has done well with other dog sitters and dog walkers, did really well at the groomers, and always does well at the vet even being poked and prodded. What was going on that caused her to react that way? Meanwhile the progress report that they give us when we picked up indicated that everything was great, with no mention of the incident. The care seems disjointed at best. I don't know if it's a bunch of new people that are ill-equipped or a team that isn't communicating, but overall I do not feel confident about this last visit, unfortunately. read more