We get all of our animals products at this PetSmart. From our dog treats and bones to fish and cat supplies. This Petsmart keeps our little critters happy. read more

PetSmart - Cockatiel - Pet Groomers Near Me - Bourbonnais, Illinois

The brown hair girl at the checkout was non-stop staring at us and messed up our number multiple times. she kept yelling "WHAT?" as she's looking directly at us asking for our number. read more

Took my grandfathers dog there for grooming. The woman who groomed her had awful customer service and a bad attitude. My grandfathers dog gets excited easy and tends to pull and sometimes makes herself cough. She was doing that and the groomer informed me that if she didn't stop that they wouldn't be able to see her. I explained to her why she was doing that and all she replied back with was "I know". While I was trying to calm the dog down the groomer asked me to confirm the number on file. It was loud and I was more concerned with calming the dog after knowing they might not see her, I did not catch a wrong number. I asked her to call me instead and gave her my number. She wrote my number down on the sheet of paper where she had taken notes on the dog and I signed it. She confirmed the number with me. She told me it would take 3-4 hours because they were busy. She also said that I need to be back at the store within 15 minutes of them calling to tell me she was done. I felt nervous and a little uncomfortable leaving her there. i had things I needed to get done so I did that and waited nearby for the call. 4 hours passed and I called the store to be informed that she had been done for the past two hours. I never received a phone call. they ended up calling the number on file even after I had asked them to call me and it was confirmed back to me. 2 fucking hours. I do take responsibility for not fixing the number before. I thought that after it was confirmed back to me that I would get the call to my phone that I had nothing to worry about it. Between the terrible customer service and not knowing what happened with my grandfathers dog for 2 fucking hours, I will never bring a pet back there to get groomed. Extremely unprofessional. read more

My dogs have been here three times previously, I didn't remember her name, but the brunette lady with glasses was so helpful and polite this most recent visit, She's aware my dogs have anxiety especially one in particular, and made sure to call and update me that they were doing good throughout their time there for a bath haircut and nails. I'm pretty sure she could tell I have anxiety about leaving my dogs with anyone because they have anxiety themselves, and I just really appreciate her services. My dogs look great and she really seemed to be compassionate for my dogs and my own peace of mind (: read more

This review is for the grooming salon only. Two months ago I adopted a new shelter puppy. I have had approximately 20 years experience raising dogs and my last dog went to Petsmart grooming (in california) her entire 10 year life...never had a problem until now. My pup is a 5 month old, very sweet black lab. She is incredibly well behaved and smart (knows sit, lie down, shake, play dead, roll over, ring bell for outside, etc). I have bathed her at home ever since I had her about once every 3 weeks to a month depending on how dirty she was. I kept up with maintenance in between baths by giving her those spritz of doggie sprays. At home, I use the defurminator shampoo without issue. When I picked her up today for a furminator package, she was excited to see me but I always make sure she sits or lies down before I say hello to discourage jumping. Good thing I did....she had scratches all over her belly. I pointed it out to the technician and she called a manager? Or supervisor? The manager/supervisor immediately said to me, "I don't know how she would have done this to herself. Maybe it's a reaction to the shampoo." I stated I had been using that shampoo for 2 months without problem she again said, "well, I don't know how she did it to herself." These scratches could NOT have come from her claws....they either came from the groomer/grooming technique or instruments OR from not being properly supervised while in the back unattended (they leave the dogs in cages sometimes before and after grooms). These are very straight, linear scratches....and long. They are red and raw (new). I was not offered a discount or money back. I was told if I went to a vet, to inform them. This is nonsense. These ladies have no idea what happened and tried to blame it on my puppy. It looks like I'm not the only reviewer who has had problems with this salon. I encourage others to go elsewhere...this particular location is not equipped to adequately groom a pet and take responsibility if something happens. I DO NOT RECOMMEND AND WILL NOT BE RETURNING. I may file grievance with corporate if the scratches get worse. See attached photos. The scratch above the blue line is the longest scratch and obviously very linear. read more

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Please never take your pets here to be groomed my dog was injured and is now suffering because of the lack of care!!! She suffered multiple injuries and is in so much pain! When we called to find out what happened "Audra" is no where to be found police reports are being made ! read more

After bringing my dog for grooming here for two years yesterday was the last straw. I decided to give petsmart another chance after having groomer and grooming manager Cheyenne groom my two year old golden doodle. The people here have always been very friendly and even though I had many appointments that I felt were not great I kept returning. I told Cheyenne the last time she groomed him she didn't touch his ear hair and had missed some of his nails. She instantly became defensive and started in on a litany of excuses. I never asked for a refund or a discount I just want what I pay for!! She said if dogs are nervous they don't cut their ear hair or nails and suggest they go to a vet. I said that was never communicated to me and why was I charged for things I didn't get? I pay between $100-$130 and I always tip $20. They charge me $20 extra for hair conditioner even when they end up shaving him. I don't mind paying more if it is necessary but I feel this up charging is too much. After a lengthy phone conversation I made an appointment with Cheyenne for yesterday. I had my husband drop him off because I had an appointment up north and couldn't get back in time. As soon as he walked in she refused to take the dog because she wanted me there to "go over" things. My husband explained why I wasn't there and said why don't you just call her? She refused which makes me think she had no intention on grooming him at all. We had gone over everything on the phone already. She was well aware of my concerns and had groomed him twice before. My husband was extremely upset as was I since I decided to give her another chance to get it right. Cheyenne is unprofessional and can't take any criticism for her performance or responsibility. I never yelled or demanded a free grooming or anything and wasn't offered anything either. I just want what I pay for. Cheyenne is immature and Petsmart should have people with more experience manage departments. Cheyenne immediately called a manager to the grooming department as my husband walked away and when he asked to speak to the manager they said she is right here. My husband said I heard the manager called to the grooming department and was told this girl is a manager also. (Is everyone a manager?) The "manager" apologized and my husband said why didn't she just call and say she would only talk to my wife before I loaded up the dog and drove across town? Ridiculous and rude, totally unprofessional, I am searching for someone else. read more

I love this salon! Everyone in the salon area is so nice and friendly. They are hosting a grooming school there this month where you get 25% off haircuts for students learning. They are slower but do a great job! read more

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I would not recommend getting your dog groomed here. Took my golden retriever there and they completely chopped off all of his hair and did nothing I asked. If they are supposed to be trained to groom all dogs then why does my golden retriever now look like a lab? They actually managed to do the opposite of what I asked and what is required for grooming a golden. read more

My dogs are my entire world! So that means they're the most spoiled rotten dogs on the entire face of the planet. I actually frequent Petco, but since I was closer to this location, I decided to see if they had any sales. They had a few bags of the Wellness Core food for 1/2 price because they would be expiring in mid-January, which made them $7.50 each--yes $15 for a 2 pound bag is expensive but the pups love it, so how can I say no? A small bag of food lasts about two weeks, so it will get eaten before the expiration date--woohooo! The staff were all also really nice and kept talking to me and asking me if I needed anything. Petsmart also has the Martha Stewart clothing collection, which are insanely cute and what I always buy for my bichon-poo Britney. The only thing I don't like about Petsmart is that they carry dog food that's low quality and don't differentiate between the high and low quality food by having any sort of rating system set up. With all of the recent recalls and pets dying from bad food, I'm very cautious about what I buy. You have to do your research by checking Dog Food Advisor (http://www.dogfoodadvisor.com) In the future, I think Petsmart should add tags in front of all of the dog food with its star rating or with some kind of rating system so you can make sure you're buying quality food for the most important pet in your life. read more

Love this store! I am new to town and went to Petco before because it's closer, but don't bother, Petco is a dump. I came to PetSmart with my dog to get her some dog food, a new name tag and to let her enjoy getting out of the house. They have a wide selection of great brands, the store is clean and organized, and air conditioned! (Unlike Petco) I will defiantly be back! The employees were nice here as well! read more

PetSmart - $9.50, has our info on the back. So cute! - Pet Groomers Near Me - Bourbonnais, Illinois

Excellent grooming services! The prices are good, staff is very helpful and the treat rewards program is amazing! I've tried Petco but I always end up back at Petsmart. read more

Understanding this is a 'big box' pet store , I rather like it . The staff is friendly , and well versed on the basics of freshwater fish keeping , some being more knowledgeable than others. Fish selection is okay , but they can't order any specific species , but all the popular varieties are there. If they had the ability to special order , it would be nice. read more

I made an appointment to have my dog groomed as usual. I arrived to drop her off and the groomer asked if there had been any changes in her medical condition since the last time she was there. I replied that she had been diagnosed with Lyme disease but that should have no bearing on her grooming as it's not contagious. The girl said she would be right back. After about 6 minutes she returned with a manager who informed me that corporate wouldn't allow them to groom my dog due to her having Lyme disease. I asked why and she said she didn't know but that was policy and that she would check with corporate later to inquire. She said they only wanted what is best for the dog(like i didn't?) First- why didn't they ask me about changes in my dogs medical condition when I made the appointment? Secondly- if the employees were unsure about the policy why didn't they tell me they needed to check with corporate and get back to me. I asked my vet if there was a problem grooming my dog because of the Lyme disease and she said that she didn't know why there would be. I wanted to make sure that I wasn't misinformed or causing a problem for my dog. I know many others who have taken there pets to be groomed and didn't disclose issues like worms, fleas, and other communicable things. I also bought dog food there and it was all full of bugs, all the packages on the shelf when I returned it. read more

We use to think she was great but today my opinions about her changed. Our dog has been going there for 4 years ever since she was a pup. Today I called because my dog has been acting a little strange and I can tell something was wrong. The lady that answered the phone was nothing less than rude!! She asked me questions I told her what was going on, she told me that my dog had the flu. I said no my dog doesnt have the flu she is whining, not barking, eating, drinking, wagging her tail or anything something is wrong. She then said hold on and i heard Dr. Jo in the background say "How do I know, I dont know whats wrong nothing I can do" then the girl came back on the phone and said "Just give her rice and chicken broth she will be fine" I again said no she wont thats not the problem, I asked if they could get her in today to see her she said No!!!! I said we have been going here for years and she is really sick you cant fit her in at all? She again said NO not until next Thursday there is nothing I can do for you or your dog!! TOld me to go somewhere else very rudely!! So I politley said thanks for nothing and I will be calling Paxton and we will never come back here again. Isnt a vet suppose to care for dogs? Do everything in their power to make sure they are ok, just like Doctors do for us? Well thats not the case with them! They just dont care! They kept telling me I must have fed my dog something wrong or she has the flu!! Anyways I called paxton Vet Clinic and let me tell you I told them everything that was going on with my dog and she said she wanted to see her right away and would get her in!! They did and they are AMAZING!! So caring and that's how its suppose to be! Turns out my dog has a slipped disc and 2 pinched nerves along with Arthritis and we have to change her food!! Guess my dog just had the flu huh Dr. Jo? Dont EVER recommend her to anyone and I will spread the word!! PAXTON VET CLINIC IS THE PLACE TO GO!!! read more