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    PetSmart

    2.2 (25 reviews)
    Closed 7:00 am - 9:00 pm
    Updated 2 weeks ago

    Services - PetSmart

    Private dog training

    Bath and groom only

    Microchipping

    PetSmart Photos

    From this Business

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    Hurt puppy

    Grooming services hurt my dog during a haircut and then tried to blame the dog for burning his nose during grooming

    This is Estella Eve, she is the rat that the youngest associate traumatized and abused to the point that you can't get close to her cage.

    My mom and I came to PetSmart to adopt 2 rats. Not only did they lose 1, but they completely traumatized both of the rats. The one that got loose is so horrified of humans, she runs and hides immediately. While the other one gets very defensive and tries to bite my mom and I. The things that the youngest associate said and did scarred the young rats for life. For example, my mom who is a vet tech tried to help with the situation, since she's dealt with these types of situations before many times. The young associate first dismissed her and acted like my mom was stupid. Then when she finally took the advice my mom gave about using a net to catch the rat, she began to bang the net on the ground creating a very loud noise. That not only scared me, but most of the other animals in the store. And for the rat I named Estella, she is now terrified of humans bc of the abuse she was put through. And just those 2 things I mentioned are not even the half of it. I could write an entire essay on how this one specific employee ruined not only my day, caused a scene and possibly gave both of my new rats PTSD. The only reason I'm not saying "if I could give this a 0 star I would" is because the manager not only got Estella quick and safely after everything the employee did, but he also tried his best to expedite the situation.

    Christmas pictures with Santa

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    6 months ago

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    5 months ago

    Incredibly rude store manager who will literally cuss out customers when you say anything he doesn't like.

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    3 months ago

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    8 months ago

    Great service employees are always friendly and ready to help every time I come in they greet me with a nice welcome

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    1 year ago

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    5 years ago

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    3 years ago

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    5 years ago

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    6 years ago

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    6 years ago

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    3 years ago

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    6 years ago

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    4 years ago

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    7 years ago

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    8 years ago

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    7 years ago

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    12 years ago

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    Ask the Community - PetSmart

    Pawville Pet Spa - After!

    Pawville Pet Spa

    (14 reviews)

    Samantha at Pawville did a fabulous job grooming my miniature poodle today…read more My little guy is disabled and does not have the use of his hind legs. This means that many groomers are not willing to take him on since he can't stand on his own. But he's used to being groomed and the groomer where I used to live always told me that he was sweet and well-behaved. Samantha was just wonderful with him today. I was very nervous because of terrible experiences with other groomers in the area that I had tried. But Samantha was very patient and listened attentively to all my concerns. She was ready to take him when I walked in and he was ready to go at the exact time she told me he would be ready. Pricing was in line with what other's have charged. Pawville's new location at 3048 C Berkmar Dr. is super clean and is in a great, easy to reach location. So happy that I finally found a groomer I feel I can trust. Thank you, Samantha!

    Samantha and her husband are wonderful! Our dog literally gets so incredibly excited to go to the…read moregroomer... which I can't figure out for the life of me bc he is crated (he isn't at home) AND bathing/brushing him at home is a nightmare. Safe to say it must be their personal touch. He is a Portuguese Water Dog (so have to groom every 8-10 weeks) and he always comes back looking great. Very receptive to tweaks when we decided we liked his ear fur shorter and head less round. and now as a repeat customer, they know exactly what we want which is super helpful so either me or my husband can do the drop offs without having to attempt to describe what he should look like instead of the overgrown fluff ball standing in front of them.

    Petco

    Petco

    (29 reviews)

    Petco values their POLICIES more than their CUSTOMERS. I bought a 75 gallon Aqueon filter in May…read moreof 2023. It stopped working yesterday. 7/3/23. I am an aquarium hobbyist of 20 years. I have been a customer of Petco through many, many, many managers. I asked for an even exchange for the filter and because of their 30 day NO exchange, refund, don't ask, question or inquire policy - would not even consider an exchange even tho they had three on the shelves. I needed to invest in another filter because I did not want my fish to die. After going through Petco Corporate Headquarters, I called Aqueon. This company stood by their product and I was able to speak to them as a solid customer of their product and got a satifactory resolution FROM AQUEON. Aqueon products are sold ONLINE. I would recommend buying these products online and NEVER going to PETCO for anything - ever!!!!!! Can exceptions be made?? Of course they can. Hello Petco! This could have been a much different review. I don't need to get anything at this store. I supported it through the 12-4 opening only hours. What a waste. Now I know - Now you know. Do Not Let Anything Break EVER from this store!!!!!! Then - you will probably, maybe have an ok experience.

    Went here to buy cat food. Early Monday afternoon - store was quiet, only saw one employee on his…read morephone at register. The store was messy, dirty floors untidy and under stocked shelves. I went to the ferret enclosure. The ferrets were cute but there was a pile of poop in their litter area. It didn't look like it had been cleaned for a day or two. They didn't have the brand of cat food that I was looking for. I got another type instead hoping that my cats would like it. Instead, I found, as I was walking out the door, that the food I had just bought was expired. I was able to get a full refund (the prompt service warrant the extra star) but really, who sells expired cat food? Petco, it isn't 2020 anymore. Increase your wages. Hire people to stock your store and clean your ferret enclosure. Don't think I'll be back as there are better pet store options all over Charlottesville.

    PetSmart - pet_training - Updated May 2026

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