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    PetSmart

    1.9 (53 reviews)
    Open 9:00 am - 9:00 pm
    Updated a few days ago

    Services - PetSmart

    Bath and groom only

    Full grooming

    Pet haircut

    4 More Services

    Microchipping

    Pet physical or wellness exam

    Pet vaccinations

    Private dog training

    PetSmart Photos

    From this Business

    Recommended Reviews - PetSmart

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    Reviews With Photos

    Severely damaged nail after 2 weeks...

    Had my dog groomed Saturday (3/29) by Kay T and couldn't be more frustrated and disappointed. The poor care she gave my dog is unacceptable. My dog came back with a huge cut on one of her toenails that was bleeding to the point where it's almost completely falling off. She was in pain for the rest of the day and still hasn't recovered. It's still bleeds everyday and had to take her to the vet where I incurred over $300 in vet bills to treat the broken nail because of how severe the break was. Sad to say that Kay T ruined my experience with Petsmart grooming and will no longer return. I hope they treat the dogs with better care and receive better training in nail grinding/trimming. But if anything, please avoid grooming here or at least with Kay T.

    Petsmart College Station groomed our dog SOO close it caused an infection and over $300.00 in veterinary bills/supplies. Petsmart disagrees with the veterinarian's assessment (a professional who treated the dog) and refuses to take responsibility for injuring the dog! DO NOT let them near your pets! Manager was VERY rude!

    Amanda V.

    The girls who work here (esp the Manger) all impressed me so much with their customer service! They helped me get stuff I needed for a rescue kitten right before closing and even called the other store and had them hold items for me.. Thank you y'all are awesome

    Pumpkins groomed by Christina
    Brittney C.

    Updating my review since I've been a regular customer for a few years now. Their grooming salon has gotten better- Christina did an amazing job grooming my Miniature Schnauzer! She took what I asked her and made it better. Even my dog was loving all the attention she got with her new cut. The only reason I am taking a star off is because of PetSmart price match policy update. They no longer take price matches with Chewy, and other online pet stores. (They do for some) Its disappointing and pet supplies is already expensive especially in a college town. Other than that, the store is fantastic.

    Valerie S.

    Brought my dog in for a groom covered in stickers that had matted in to her face fur, I tried so hard to get them out myself and she would get angry with me and run away. They did an awesome job shaving her clean down and getting every last sticker out! They even did the extras for a groom without charge!

    As you can see right under "Fluval" it says formally Aquaclear and is in fact the same product as mentioned in my review.
    Austin C.

    So to start this review off: I go to PetSmart almost every day, if not then every other day, so it is safe to say I spend a lot of money at their stores. I have multiple fish tanks and other pets which I take excellent care of and make sure they have optimal conditions in the cages/aquariums. Today I went into this PetSmart as I have been doing for over a year since I moved up here and got some stuff for one of my new cichlid fish tanks: fluval pump, media, heater. I always price match my items to get the best deal since I spend so much money each week on my animals. As I was at the cash register checking out, some grouchy manager (I would like to call her a dirty name but am a better person than that) who was obviously having a bad day walks up. She goes to tell me with an attitude (which was highly unprofessional for a manager) that I can't price match my items because the image on the PetSmart.com website didn't match the box (just to let whoever is reading this know the box was in fact the same brand, company and product.) The manager told me that they don't price match items when the picture online is the old boxing, which is complete BS. It is quite funny she said this because I have been price matching items that are the same product but have the older images on PetSmarts website for a year, so maybe PetSmart should update the pictures to the new packaging, or maybe this manager needs to be fired for lying. If you don't know Fluval use to be called Aquaclear. Now they are called Fluval Aquaclear and have new packaging which is still very similar to the old. When I price match I enter the code which is on the shelf below the listed tag price into the PetSmart.com search tab and the image is sometimes the older style of bottle, box, bag, etc. Back to my point, when you type that code into the search bar the product will pop up with a priced matched price with a picture of the item you are searching. Regardless of if the company switched to new designed packing the item in the, box, bag, or bottle is in fact still the same product. I will never be shopping at this PetSmart again due to this manager being so rude and acting like I'm an idiot for price matching. She obviously does not need to be working in retail because that store just lost a loyal customer who had been going there almost every day and spends a good amount of money. In the end I did get my items price matched, after I told the manager I've been price matching for a while and have never had this problem. She still insisted that they do not price match items if the picture on the PetSmart website is the older packaging, which once again is complete bs and a lie. I have one last thing to say, whoever that manager was needs a serious attitude check or was having a bad day and needs to leave her personal issues outside of the workplace.

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    11 years ago

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    This store is disappointing. The staff are unprofessional and often not very knowledgable.

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    Page 2 of 2

    Ask the Community - PetSmart

    Buddy's Place Canine Behavior - Penelope working on a Sit Stay

    Buddy's Place Canine Behavior

    (2 reviews)

    COMPLETELY HONEST REVIEW!!!! If you are contemplating which dog school to take your furry baby to…read more STOP! You have found the place! The owner of Buddy's place is very passionate about what she does. She really cares about each dog and their owner. She is very knowledgeable and always willing to answer any questions. We are very lucky to have such a wonderful person in our furry baby's life! If you still have doubts, let me put it to you this way. Our puppy is a Husky. Their reputation proceeds them for being mischievous, stubborn, and un-trainable. Well Sarah did the impossible. Our Husky is one of the best dogs out there. She has achieved 2 AKC certifications and she keeps learning. YOU MUST GO HERE!!!!!!!!!!!!!!!

    I will recommend Sarah time and time again. We have been through another local group class with our…read morepup and it was great, but his good behavior in class did not always translate into good behavior at home. Because the majority of Sarah's training services are provided in her home, this has helped the training really stick for our dog. Also, since Sarah has her own dogs at home, she was in the unique position to be able to help observe and correct our pup's inappropriate play while teaching him proper boundaries, which was our main concern when seeking individual training. Regular field trip outings also allowed the chance for him to practice his skills in public, which has been a real confidence booster for him. Originally, I was a bit taken aback by the prices listed on her website, but in the end, it was worth every penny. The one-on-one training she did with him has worked wonders, and we loved the idea of him getting to hang with her and her family (dogs and humans) when he wasn't learning. We plan to continue using Sarah's doggie daycare and boarding services.

    Karma Dog Training - Playtime

    Karma Dog Training

    (2 reviews)

    Would strongly recommend this. We had such an awful experience. It could have been the trainer that…read morewe were paired with but the trainer that we had - had like 8 other dogs at her house at the time. My dog not only came back not trained. She came back more aggressive and came back with fleas. We've had 3 dogs for over 10 years and never had a flea problem. We never needed to use flea drops or anything. Our new pup came back with so many fleas and now we have an infestation problem. During the time when the trainer had our dog, she also had very poor communication. She told us she would give us daily updates which she did not do. She confused our dogs with other dogs and our dog really came back not learning anything more than she first had started. We pad 2500 for our dog to come back in worse condition. So disappointed.

    We are so thankful that we found Karma Dog to look after our Pit Bull puppy, Scotty, after I…read morereturned to work after having the luxury of working from home for the last two years. Scotty is a very intelligent little guy and would often rip up furniture and shoes when he got lonely. We didn't want to leave him at a doggy daycare because we knew he had issues with certain types of other dogs. He would get uncomfortable when he was around other dogs. Our trainer taught us that by waking up first thing every morning and taking Scotty for a long walk, not just a potty break, we were going to set him up for success each day. Along with the counterconditioning and desensitization exercises, we were able to mitigate the symptoms of separation anxiety as well as get him to feel more comfortable around other dogs. Both of our trainers have been extremely patient and so incredibly encouraging when teaching me what I needed to do each day to work towards our goals. One thing you should know is that we initially sent him away for a board and train with another company who correction-based training methods, choke collar, prong collar-it didn't work. He came back worse. We wasted $2,000! What I learned from Karma Dog Training is that Board and Train isn't the right protocol to treat Scotty's separation anxiety. In addition, working with Scotty in his own environment where I normally take him for walks supported his training the type of training we needed to focus on. They explained to me that choosing the right protocol is very important for a favorable to ensue. I really appreciated their honesty because they could've sold me a Board and Train program, having me spend a lot more money. But they were completely honest and truthful the whole entire time.

    Sit Means Sit College Station - Millie loves it!

    Sit Means Sit College Station

    (6 reviews)

    They are the best! I would give a 6/5 if I could! I started taking Millie there when she was three…read moremonths and they have been nothing below phenomenal! She is now getting trained and is just the best dog thanks to the incredible staff at Sit Means Sit.

    I typically don't post reviews about businesses and I'm hoping we just caught them on a bad day,…read morebut I am very concerned about the integrity of the employees we were with today. 1. They asked if my german shepherd had labored breathing at home and my husband and I said no. He never has. The female trainer said he had all this week with them. When the male trainer brought him in, my dog was literally choking on the slip knot around his neck in front of two trainers, my kids, and myself and husband. We told them he is choking and they denied it. I went to my dog and released the slip knot from around his neck and he quit the labored breathing thereafter. They continued to deny that he was choking. Y'all, I'm a doctor and my bf is a vet. I'm not stupid. The lack of accountability and even a basic apology was alarming. 2. Prior to him starting at SMS, I told the young lady during our consultation that he could already do sit, stay, and come. This week, the trainers taught him sit and place. So, he learned nothing really. 3. I was told that they use a vibration collar that just gets his attention. I straight up asked if it was a shock collar and was straight up told no. It's definitely a shock collar. 4. A random employee walks into the training room and is sitting behind a desk area. She literally looks me dead in the eye and asks me if he is a full blood German Shepherd, which I confirmed. Then she busts out with, " I have often thought about stealing him and taking him home with me" in front of my kids, my husband, and the other two trainers. I just look at her and go back to petting my dog. Then a few minutes later she says it again. No smile. No jk. Just creepy. 5. In good faith I paid in full for both of my dogs to train with this team. After today, my husband called and stated that since Snicker was getting choked, the lady threatened to steal our dog, etc...we no longer feel comfortable with the facility and asked if we could get a refund on the unused portion of our packages. The trainer said no. Ok, well please have your GM contact me. We have not received any contact from management. I did receive two phone calls from the staff. The first was them searching through my dog's file looking for where our dog was having labored breathing at home??? HE NEVER HAS. He couldn't breathe because they chose to use a slip knot noose type rope around his throat instead of just clipping his leash unto his collar which has been on his neck all week. Then, said lady calls me wanting to explain the "comment" about my dog. She won't tell me her name and told us she never said that she had thought about STEALING my dog, etc... Y'all. This is classic denial/gaslighted. I don't even care if they get on Google and make up some craziness about me at this point. I care about honesty. I care about animals. I care about people. I care about doing the right thing. Please be cautious about this facility. In my experience, they will lie to make a sell and then try to cover up their mistakes. Had they just apologized for choking my dog or admitted truth about what was said to us about shock collars, the lady's stealing comments, etc...I would definitely feel differently.

    PetSmart - petstore - Updated July 2026

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