While waiting for my dog across the street.I witnessed what looked like the Male groomer selling…read moreNarcotics out of the shop. Extremely unprofessional may I add. Lousy Customer Service skills with that type of Behavior in that specific neighborhood. May I add That he is not helping at all.2-14-2026. With the Begging issue in the strip mall of Location. Followed up with 311.

I don't like writing a bad review for small a business because I know how impactful they can be…read more However, after a terrible experience, and the business not rectifying the situation, here I am. I have a 12-year-old, 15-pound Shih Tzu named Milo. He's quiet, sweet, and has a very calm temperament. He has been groomed countless times before this, without issue. Having just moved to MN within the last four months, this was the first time I have used this groomer. When I dropped him off at his 9am appointment, the woman told me it would take an hour and 30 minutes, which for this specific groomer is average. After an hour and 20 minutes, I got a text that he was ready to be picked up. When I arrived 25 minutes later, I walked in and heard him barking frantically in the back, which was very unlike him. When the groomer brought him out, he was wearing his winter jacket and his harness, so I could only see his head and paws. After having been quoted $85-$100, and paying a $50 deposit at the time of booking, they told me the total was $120. (Per Google, the average cost for a full-service grooming for a small dog is $50-$80). When I asked why it was so much, they said "he doesn't like his face trimmed, so it took longer"; even though they finished 10 minutes early. Despite my objections to being overcharged, the groomer refused to honor the timeframe and their quoted price, so I reluctantly paid and left. Just outside the door, I picked Milo up and noticed his paw was bleeding. Not the nail, which can happen during a nail trimming, but his paw. When I went back inside to ask what happened, the groomer said he must have hurt his paw in the cage after his groom. He was so distressed for that entire 25 minutes that he clawed inside the metal cage door to the point of cutting his paw. Not only did they overcharge me, but they also let my dog injure himself. (Luckily, it did not require a visit to the vet.) A licensed dog groomer should know how to properly care for any type of dog so they don't hurt themselves in a cage. I was so upset that I thought it was better in the moment to go home and give myself time to cool off. It was when we got home and I took off his jacket, that I saw how awful his hair looked: like a small child groomed him with craft scissors. I called the next day to voice my concerns and give them a chance to make it right. I spoke with the owner of the business, and was told the whole ordeal was my fault because I "chose to bring my 12-year-old dog to a new groomer". When I further explained and said I was okay with them keeping the deposit, she kept interrupting me and repeating that I shouldn't have switched groomers, and that I took too long to pick him up. I asked her what the best practice was for picking up and was told that I should have waited the hour and 30 minutes in the parking lot so I could have immediately picked him up when he was finished. This is not a common practice, and I was not told of any additional charges for the time it takes to pick him up after I received notification. I also find it strange they did not contact me during this time for his "behavior" and that they didn't notice the blood. When I asked about the awful haircut, she told me Milo was wiggly and has behavioral issues, and that's why it looked so bad. He's never once had an issue at any of the multiple groomers he's been to over the past 11 years. This was by far both the worst and most expensive haircut he's ever gotten. Not to mention his frantic state and injury upon picking him up. I wanted to give them the chance to make it right and only partially refund me and they keep the deposit, when in hindsight I should have asked for a full refund. Instead they gaslit me, were dishonest, and refused to rectify the situation. They said I could bring him back in to be trimmed again, but frankly I was concerned for his wellbeing. Dog groomers should know how to treat and care for every single kind of dog. New client, old client, puppy, senior dog, wiggly, stiff, etc. After seeking advice from another groomer, they said I should report them because of how serious this is, and to prevent injury to others' pets. I also have records of my communication with the business as well as their policies. Basically do not take your pet here unless they are a current client or are a statue.

This is a total bummer as I was really expecting great things when I found this pet grooming place…read moreon Yelp based on all of the great 5 star reviews. It was a traumatizing disappointment to say the least, for both me and my dog Molly. When we arrived for our appointment for a nail trim, Molly was rushed onto a raised platform for the trim. The owners didn't even talk to her or greet her or ask for her name, no treats, nothing to calm her down. When I booked the appointment I didn't realize that they were going to have me be involved, as with past pet grooming places the professionals handle the entire operation and then let you know when it's done. While I was helping to hold her down, she was shrieking in terror as the owner cut her nails. Molly literally screamed out about 3-4 times, it was awful to watch. Past places like PetSmart trimmed and buffed the nails and then gave Molly treats for doing a great job. Shear Elegance only trimmed the nails and sent her on her way, no treat. The plus side was that it only cost $5 but be warned that they only accept cash and don't accept credit cards or any other form of payment. Molly couldn't wait to get out of there... after I paid she was pulling me out the door terrified with her tail between her legs. I really had high expectations based on the reviews and really like to support local businesses, but I think I'll stick to PetSmart where they will clean her ears, trim and buff her nails, and give her treats to calm her down for $20. I'm hoping this experience won't scare her going forward for future nail appointments.

People were very nice ! Marley's first time getting his nails done. They were very gentle with him !read more

My first dog was returned to me still wet and shedding excessively, despite paying for a deshedding…read moretreatment. I don't mean a few loose hairs--simply petting her head left my hand covered in fur because she was still wet. I texted the groomer immediately and asked if she could finish drying and deshedding her after working on my second dog. Instead of addressing my concern, I was initially sent a photo of the hair that came off in the tub. She did take my dog back to continue drying and deshedding, but the end result was still disappointing. I also paid for a bath, haircut, groom, and deshedding treatment for my second dog. Unfortunately, the haircut was below expectations, and both dogs' nails were left noticeably long. They appeared to have only been lightly ground and were still square instead of being properly trimmed and rounded. The total came to $425, and I was also charged additional fees for extra brushing and extra care, making the service feel extremely overpriced. To make matters worse, both dogs are still shedding heavily despite both receiving and being charged for deshedding treatments. I specifically chose a mobile groomer because one of my dogs has anxiety and was willing to pay a premium for convenience and quality. Unfortunately, I did not receive the level of service I paid for. I left with two dogs that were still shedding excessively, nails that were not properly finished, and a haircut that did not meet expectations. Overall, I am extremely disappointed and would not recommend this service. After posting my review and contacting support, management responded very quickly. They acknowledged that the additional charges should have been explained and agreed that my dog should not have been returned still wet. They adjusted my invoice to address my concerns. I am still disappointed with the quality of the original grooming, especially the deshedding service, my dog's nails, and the unexpected charges. However, I appreciate that my concerns were addressed promptly and that a resolution was reached. I hope my next experience reflects the level of service I expected the first time.

Beware- Terrible customer service. I was actually referred to them via a friend. They cannot seem…read moreto keep appointments and just rescheduled us 3 times and now cancelled again! Very disappointing.

Setting up an appointment was easy and quick. I appreciated that the website laid out the prices so…read moreI was aware of what to expect. I was able to schedule and message over proof of vaccinations all before the appointment. Note that, messaging goes to a real person and is not just an automated line which is great cause I was able to receive a real response to my questions and verifications. The store location was nice and clean. Staff were friendly and attentive. Everything was a breeze from scheduling to checkout. Will definitely be back.

We have only ever had Ellie at Fur The Love of Pets groom our 13 year old Havanese girl and…read moreabsolutely hands down love her! She is amazingly caring with your dog and my girl comes home proud and happy with the perfect groom. We highly recommend Ellie! ( and we're picky) Thank you Ellie!

My dog agrees, this place is 5 stars! They have a great selection of quality foods, treats and…read moretoys. The staff members are very knowledgeable and friendly. They have a food rewards program for various lines of food when you purchase a certain amount you get a free bag. This store is well stocked and always has what we need. If it's your dog's birthday/gotcha day they have themed treats for purchase to make their day extra special

They are always so nice & helpful. They have high quality food, treats, toys & chews. I love how…read moremuch they support local animal rescue organizations.

They give just great baths, Beo was our stylist and I would definitely return. Very easy to make…read morean appointment; good store too tho I wish they stick some extra long leashes

We have been taking our dogs to Grand Groomers for many years. David, the owner, is an exceptional…read moreperson, who performs his job with kindness and expertise. His grooming business on Grand Avenue, in Saint Paul, stands out with a reputation earned and consistently upheld.

A great spot for all your pet's needs. We get food, paw balm, treats, toys, tick medicine, dog…read moreshampoo and so much more here! Sign up for their rewards program and you'll get plenty of coupons sent to you. It's a welcoming spot, staff are very friendly every time we go in with our pup.

Staff were friendly and greeted us immediately. Loved seeing the different pets they had there,…read moreready for adopting. Would love to see more variety in items. There's a ton of dog stuff but not as much cat stuff.

My appointments have been cancelled twice due to them not having enough groomers, or them not…read morecoming in and when they attempted to re-schedule my appointment it was weeks later and they failed to call back and confirm the new appointment and left me having to call back to confirm, and my dog needed the grooming. Also I was told my dog had matting on just his chest and neck and that they had to cut him shorter then requested, I texted back confirming how I wanted the paws and legs left and they shaved him completely and in some places down to the skin, he looks awful. You also cannot talk to the groomer and show and or describe the cut you are looking for, which is very difficult to describe to a receptionist who then communicates back to the groomer. Confusing pricing, and a required membership if you want a discount. An all-around bad experience I would not recommend.

Great team! They really care about the health and well being of our dog! We would recommend…read moreScenthound to all dog families in Rosemount and the surrounding area.