My miniature poodle hasn't had great experiences with groomers- the last one caused a yeast infection on his skin (which I didn't know what possible) and cut his toes. He was physically shaking and jumped into my arms when I picked him up. But at Bubbly Paws, he was so happy! He wasn't shaking at all, didn't rush out of the door and they did his poodle shape and cut so well!! I am very very pleased with the whole experience! Thank you Bubbly Paws! read more

Bubbly Paws Dog Wash - Brody - Pet Groomers Near Me - Minneapolis, Minnesota

Owners are the lowest form of humans. They engage in fraudulent practices and treat employees with great disrespect. The store is dirty and unkept. When the owner is there, he sits around and does not help customers. Find an honest grooming service. This one is not!! read more

Clean and staff was helpful and pleasant. My dog was happy and no issues at all. They give plenty of shampoo and conditioner, along with supplies to clean your dogs, ears and teeth. read more

I try to bath my dog twice a month. I have gone to bubbly paws 5 times since August and a sign hangs on the door saying Self Service is Closed today. Drying room is not kept up to be clean. Dogs barking in groomer drying room, groomers hash voice working with stress dogs, clips on leads work so poorly hard to remove to from tub, the cost of self service went up 5.00 in Sept. & and went up again 10.00 in Oct. I even bring my own shampoo. My Scrub Club fee was charge 40.00 in Oct. 3 and went to bath my dog on Oct.11th self service closed again. I have not even used yet my 40.00 charge for Oct. and I am opting out and requested my Oct. 40.00 payment back. We shall see if that is granted. Also, huge turn over on staff. read more

DONT ever show up an hour before they close, they won't let you in and just stare at you through the door. I was there at 5 pm tonight, they closed at 6. The door was locked and they were standing at the counter looking at me and my dog through the door. VERY disappointed and felt like my business is not good enough for them. I'll take my business elsewhere. read more

I had an appointment for two dogs but they cancelled the night before and could only get one dog in. I couldn't get an appointment for my other dog until the end of July. That's because there's only one groomer left at this location. You have to ask yourself why the owner can't keep groomers on staff. The groomer was very professional and did a great job but I sense there is something going on there. Getting and having an appointment kept is very difficult. read more

Too many last minute cancellations to count. If the appointment actually happens as scheduled, and you find a groomer you really like, they won't be working there next time. Completely unreliable business. If you get an appointment, trust me, you'll want to make a backup appointment at a different establishment. There's a 99.9% chance your appointment will be cancelled the day before or even same day. read more

Recently joined their dog wash club (we have 2 Goldens ) and love coming each week for baths. We love the products and the staff is super kind & helpful. Lucky to have a business like this so close to our home! read more

Bubbly Paws Dog Wash - Palmer, Bentley & Olive - Pet Groomers Near Me - Minneapolis, Minnesota

I was disappointed in the owners as the quality of service keeps deteriorating. After a nail trim, my dog got really hurt and I had to take him to emergency room as the nail was cracked all the way down under his skin. Cost me 100s of dollars to get medical attention and the staff at bubbly paws was not taking accountability for the injury. They denied seeing it happened at all. I dont take my dog to get nail trims anymore to bubbly paws , but go to All Paws Animal Hospital instead. I understand accidents happen, but I did not appreciate it when the groomer denied even seeing it. Today, I received an email from owner saying how they dont provide gloves that I should bring my own. This was in response to my visit because ei asked for gloves and received a cheap complimentary gloves that dont stay on. I did complain about it to the groomer. And the email was in response to my complain asking me to bring my own. I did not have this issue until now, so has the mangement for the place changed?? There was also long dog hairs in the drying room, which I asked to clean as it flies everywhere if I use the drier on my dog. And then I sneeze all day. When I asked them to remove the hairs before I use the drying room, they told me they only do it when the hairs have dried. Customer service is very bad. Wish they would pay attention to these little things as it ruins customer experience. The staff used to be very friendly until now. Very sad. read more

Bubbly Paws Dog Wash - Lied about not offering gloves before as I have always been offered one before. So what has changed? Worst customer service. - Pet Groomers Near Me - Minneapolis, Minnesota

I just wanted to try it for the first time, open until 6 pm. I walked in at 5:07, told the lady at front desk I wanted to try their services first the 1st time, she said "We are closed". I said everything says you are open until 6 pm. She said sorry, I said good bye. I will definitely try a different location and service provider. Washing my dog would have taken 20-30 minutes max. Don't advertise and say you are OOEN UNTIL 6 pm at a self service business. & refuse to allow anyone in your door after 5 pm. It is inconsiderate, & dishonest. read more

First off, fantastic idea. Who doesn't hate dog hair all over their bathroom? I love being able to take him there, bathe him, and give him a blow dry. The prices to wash your own dog are reasonable, and are worth it in my opinion. The facilities are clean, the employees are very friendly, and it's a great customer service experience. I also took my dog to be groomed, and my jaw dropped when I found out the cost to bathe and cut my 22 lb dog's hair was $69. I don't even spend that much on a haircut for myself! So from now on, I will bathe him there and have him groomed somewhere else, but don't let that deter you from trying this place out! read more

Bubbly Paws Dog Wash - Bathtub area - Pet Groomers Near Me - Minneapolis, Minnesota

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Yikes! Definitely not experienced staff! Had a rough first experience a few months ago when we picked our pup up and it was evident he had not been brushed at all. He is a 7-year-old shiba inu and twice a year they drop their under coat so thorough brushing is primarily what we bring him to the groomer for. As we are new to the area and it had such great reviews we decided to give them a second chance and be more clear about his brushing needs. Ten minutes after dropping him off got a text asking if we could come help get him in the bath tub...because he was reportedly LOOKING at the groomer like he didn't want to be picked up. Note, not that she had tried, but that she perceived he wouldn't like it. Shibas don't like water, this is a well known breed trait, it is not abnormal for them to not want to get in the tub - but to not even try?! Never have we been asked anything close to this by a professional groomer for our 35lb fuzzball and it felt extremely odd. We told them they could skip the bath if they were that uncomfortable and just proceed with brushing. A few minutes later another text stating that in their opinion he was too stressed for grooming today as he had growled at the beginning of brushing. We were asked to pick him up. When I arrived the groomer couldn't even manage to get his collar on him. Note he was not at all aggressive toward her or jumping, just wagging his tail excitedly upon seeing me - but she still couldn't manage the collar. He has been going to a groomer every three months since we got him as a puppy and although we have been told a few times that he gets tense and bears his teeth when his butt is brushed and his nails are trimmed we have otherwise gotten overwhelming positive feedback about how sweet he is. For goodness sakes he lets our two year old aggressively brush him with her doll comb and climb on top of him - not exactly Cujo... Will be seeking a Saint Paul groomer with some experience and confidence with dogs that don't hop right into the tub for them. read more

What an excellent concept!! First time coming to this place and will definitely return! I decided to do the self service dog wash, which was the whole reason for coming here. I really enjoyed the large tubs, products and tools for use. Not only was the staff were friendly, especially one gal whose name I didn't catch, she was wonderful. But the whole place was inviting and fun. Thank you Bubbly paws! read more

Bubbly Paws Dog Wash - Raiden getting bubbly and clean - Pet Groomers Near Me - Minneapolis, Minnesota

Visited this self wash place for the first time today and was not impressed. Let me preface this review with the fact that I owned a self wash & boutique store in Southern Cal for years so I believe I know what I'm talking about. The young girl that was working was friendly enough but didn't ask me if I had been there before and I had no clue what the process was so I had to ask. The tub was a good size and the water pressure was nice. I was not aware that they made their own shampoo and wanted some description of the shampoo that they offer - is it sulfite free etc. The girl didn't know. I decided to pay prior to bathing my dog because it's just easier that way. I'' taking my dog up north soon so I bought a flea and tick shampoo. The aprons are way too far away from the tubs. I should've grabbed an apron before I put her in the tub-something maybe the employee could've mentioned. Also, the towels!!! WH??? Where did you buy those at the dollar store??? OMG they are super thin and tiny! You couldn't spend a little more money on big fluffy towels?? We used the nice white ones from Costco at my store. The cashier gave me the total and I about choked! $43 DOLLARS??? $25 for the bath! What a rip off!!! I almost just said forget it, but didn't want to be rude. I will never go to these dog washes again. read more

Took my elderly Australian shepherd mix for regular grooming, and when I brought her home she had filthy discharge ringing all around her ears - they obviously flushed her ears but didn't wipe it away - when I sent pics they said to bring her back in, but I decided to just wipe her up myself. VERY unprofessional staff in St. Paul, MN. Also, they have a really exploitative cancellation policy, they charge full cost of the grooming, not a reasonable cancellation fee within 48 hours. Further, you can't get any person to call you back or even text you. I will definitely not be going back. read more

I received very poor customer service back to back attempts when scheduling an appointment with multiple team members. Switching groomers after repeated poor customer service read more

Worst customer service ever and incredible ripoff. I had an appointment at 10am. The owner told me he had it for 9am. I arrived at 9:40am & was told since they had it at 9am I was late and would be charged full price. He told me he texted me at 9am but they had wrong # in their system I was told that no refund or credit and that the full $102 was charged & I was out of luck. No exceptions! I rechecked my email & confirmation was for 10am. I'd be happy to show owner the confirmation email but he essentially told me he did not care and that their policy is there policy and what they say goes. read more

Please read all reviews first and do not bring your pets here. Very poor customer service and they are just money hungry!!! Wish I would have done more research on this place. read more

Do not go here, they will charge you the entire cost of servicing even if they don't provide it. There is no option to reschedule. It's hard at is with COVID, it's appalling the management won't understand read more

I sent my mini labradoodle there for a groom and it was great but spendy- $85. I did self service baths for my two goldens today and it was $75 (that was extra time for both of them). Everything was clean, staff was friendly! Just wish they were cheaper. read more

We have a medium sized golden doodle. They did a good job the first time we went. The second time I asked that they groom her the same way. Granted, we didn't brush her right before going to the groomer so she may have had some small mattes. But we do brush her at least once or twice a week really well and didn't notice any major mattes before dropping her off. They shaved her down so short everywhere to the point that she is uncomfortable, itching, licking, and constantly shaking her head. A little frustrating that they shaved her down so much when I know she was not matted all over. I think they do an okay job overall, but definitely ask if they use razors that are sharp and that they don't shave as short as they could possibly go. read more

Ridiculous, inflexible cancellation policy. They make it impossible to reach someone to reschedule and then charge the full service. Never mind that I was trying to give as much notice as I possibly could. I should have just "no showed" read more

Had been going since they first opened with our first dog. Loved the place, amazing customer service. Was going with our second dog for a while but just had the worst - most bizarre - customer service I've had anywhere in a long time. Bad enough to where I'm wasting my time typing this. Grand Groomers all all day! read more

I've had great experiences at Bubbly Paws on Chicago Avenue in South Minneapolis. My dog looks and smells great after grooming. When I self bathe him the staff is friendly and accommodating. The environment is clean and well stocked with towels. I read another review about the watered down shampoo and conditioner and I thought that was a little odd too. Maybe it prevents you from over shampooing your pet and not being able to rinse it all out. I'm going to ask the staff the next time I go. read more

When I asked how much a basic grooming would be they quoted $65, so I made the appointment. When I picked up my dog they charged me $99! When I complained they just charged my credit card on file anyway! Is this how you want to be treated as a customer? I forwarded emails to Keith the owner and explained what happened in detail. I thought they should apologize for poor customer service and over-charging my "card on file" - a charge I have not agreed to pay. Here is his reply! Keith Miller keith@pamperedpoochplayground.com Wed 8/21/2019 4:11 PM The only reason the police did not go after you for theft is because your card went through. I would be very happy it did! Have a good day. Keith read more

I am a lifer at Bubbly Paws. The staff is always so helpful, the self wash is spotless & easy to use, the price point is completely reasonable, & the dog products/knick knacks that are stocked are a bonus. My only wish is that there would be a monthly/yearly unlimited membership (or X washes per month instead of unlimited). My pup is addicted to rolling in mud at the off leash parks, so a bath is required after every visit. I would love to be able to pay for a 'membership' of unlimited washes so I could use Bubbly Paws every two weeks rather than my own tub :) read more

I cannot say enough about the amazing groomers at Bubbly Paws - we have been to all 3 locations and have always had great experiences with the groomers. Our dog is always so nervous for grooming, and the groomers always take time to make her feel comfortable. The appointments run fairly quickly, so your dog isn't sitting in a kennel for long periods like at other places. The only time we ever had a slight problem with a grooming appointment, management quickly corrected for us and made us feel that we were heard. We will continue to take our dog to Bubbly Paws for grooming - they do a superb job! read more

Let me start off here saying the business concept is great, staff is always polite and location is wonderful. However, doing anything that deviates in the slightest from showing up and doing a dog bath with no appointment is a total pain with these guys. For instance they have a groomer on staff that does nail trims BUT you can't make an appointment for this so if you want to find out if the groomer is in office you need to contact the business. First I send an e-mail and didn't get a response for many hours so I have to call and EVERY SINGLE TIME you call you have to listen to a 90 second babbling greeting about their hours and website and that you can text them and directions and services and when the last appointment is and blah blah and you can't opt out or press any buttons. So you listen to that painfully annoying message for a minute and a half and most of the time someone answers and can help you. BUT it's amazingly frustrating to have to e-mail and then wait for hours with no response then call and listen to babbling greeting just to find out if they have someone there to do a service you want to give them money for. So I wanted to get a nail trim at 9am and an e-mail and two phone calls and five hours later I find out the nail trim lady left early that day. Solely due to that terrible phone system I don't think I'll be back to this business. If they got the phone system corrected then I'd be using them. read more

We have the monthly bath subscription & bring our dog every Wednesday after doggie daycare here and always have an amazing experience. Cressida is always super helpful and very nice! read more

Brought my 120lb German Shepherd here to get his first grooming at the age of 11! Before our appointment he shed all the time just from touching him and I admit I may have neglected brushing him. Setting up an appointment with Bubbly Paws was quick and easy and we were able to get in the next weekend. The ladies there were great and made my dog look brand new! They did initially forget to trim his nails, but called as soon as I left to bring him back. Excited to bring my dog back for his next appointment! read more

Again, the owner is making up fantastical information. Bubbly Paws was the ONLY business I even walked into, so how I've done "the same thing" to someone in the area is libelous and absurd, since it is patently false. When I picked up my dogs, Jessica and staff told me that everything was great, wonderful, went well, gumdrops and lollipops. If a dog had a "serious ear infection" and the groomer said nothing about it, I question the competence of any such groomer that does not inform an owner of ANY potential issue. Furthermore, cutting a dog with clippers, not informing the owner and then blaming it on the dog....so unprofessional that I am going to let that speak for itself. I wish I could post a picture of the cut. As far as my review, I am attempting to give an impression based on my experience. If someone is happy with the job done for them, do what works, but since the other reviews do not come close to capturing my experience, I felt that I needed to put it out there. As for the emails I had with the owner, his responses were indeed "craziness." However, I would advise him not to resort to ad hominem attacks on his (former) customers. Not good business practices... A poor job done and when this is pointed out, defensiveness and counter-accusations are all you get. At least now you've been warned. Keith said, "We do believe in making every customer 200% satisfied every visit, but there was seriously no hope and we tried our best (without feeding into her craziness)." I WOULD HAVE SETTLED FOR 100% - BUT KEITH IS NOT CAPABLE OF GRASPING THE CONCEPT. read more

I started of LOVING this place, but I agree with another post that the staff seem bored and I wonder about the management/owner because it seems like the attitude there is slowly slipping and the staff are starting to seem unhappy; then they don't treat you so well. So my last several visits have slowly degraded and I just washed my dog at home so I wouldn't have to deal with any attitude. I didn't realize how unhappy my last visit must have made me until I was cleaning up the mess and not minding compared to being in an environment with people acting like they don't want to be there. All in all I would say my first visits were a 5+stars with a "Yeehaw baby, this is awesome", and then they worked down to 1star and a big dose of "I'd rather not deal with it". The average then being right in the middle, a three. It's a great concept. My dog does well with their shampoo. But I suspect there is a management problem. I hope it gets better. -UPDATE: I went back, service was better. They ran out of hot water which was rough on our old dog, had some email exchange with the owner, and I'm not sure what to think of that, but our dog is clean, and ultimately that's what we want out of the place. read more

Brought my dog in for a self service bath. The bath part was great (helpful staff member walked me through the steps of what to do, etc). They had all the stuff I needed to do this easily accessible during the process. It went pretty quickly too, and the staff member had a couple suggestions that I found helpful (like using a certain type of brush, etc). However, there was a loose dog that was allowed to roam the facility off leash the entire time I was there. I find it totally inappropriate to allow this to happen. What if my dog wasn't friendly? It's great and all if the loose dog is friendly, but it takes two dogs to have a good greeting, not just one (and one leashed, one off-leash dog increases the chance of a bad greeting). Spending time trying to body block the strange dog from my dog's area was not what I went in expecting to have to do. Anyway, the bath part was great, but if your dog needs space from other dogs, I would come during a super slow hour or call ahead with your concern. read more

We took my friend's dog here after letting him run around in the dirt and swim in swim in the Mississippi at the Minnehaha off leash park. Great products, easy to use tubs and friendly staff. Wallaby the dog was a bit put off by the bath but the facilities certainly made it easy for us humans to get him clean! He smelled (and felt!) really wonderful afterwards. The only wish would be for them to also have a non-industrial strength blow dryer available. Wallaby was completely freaked out by the noise, so we wound up towel drying him instead. read more

I have to say I'm pretty damn disappointed with this place. We were looking to try out a new groomer, and this place seemed to have generally good reviews, and when we called, the staff that I spoke with was *extremely* friendly and helpful. I definitely got a good vibe on the phone. My first disappointment was with the extremely misleading way they list their address; they list themselves as in "Minneapolis", which is a lie, since they're definitely not in the city, but instead are way out in one of the suburbs. So it was rather inconvenient to find out how far away they are, but that wasn't really a big deal, honestly. The place itself seemed very nice, the facility was in great shape and well-kept, and the two staff members who greeted me were extremely friendly and welcoming. I filled out their form, and when I didn't know the exact date details for my pups' rabies vaccinations, they kindly offered to call the vet for me. Before I left, I made a point to mention to the woman who identified herself as the person who would be grooming my dogs, that I wanted her to make sure and clean around the younger one's eyes really well, since they obviously had lots of "eye-boogers". Later, my wife picked up the pups and brought them home, and I was *extremely* disappointed with the results. Not only did she fail to clean around my dog's eyes, but the haircuts on *both* dogs were *terrible*. Just horrid. Complete amateur-hour. The hair was totally uneven, and there were even a couple spots that were completely overlooked. Let me reiterate that this is not a *personal* attack on the groomer, who was genuinely friendly, courteous, and seemed all-around nice. She just did a very sub-par job cutting my dogs hair. Especially for $55!!! Sheesh, for that price, I want the dogs to look decent. These were $20-25 haircuts, tops. I wish I could give a better rating than 2 stars, because of all the positive little things I mentioned. But the *product* is the haircut, and the haircuts we got sucked. All the pleasant trappings of the place can't make up for a lousy grooming, when it comes right down to it... We will not be returning. read more

I took my pup, Red, to be groomed today and WOW! She looks fabulous! The staff was full of knowledge when it came to dog grooming and other dog things. They did a quick consultation about what I wanted with Red's grooming and the groomer followed exactly what I asked. When I came back to get Red, she looked happy and well taken care of! They even gave her a cute bandana to wear home- Red's favorite accessory. All around, a great experience, and if Red could talk, I know she'd agree!! read more

Bubbly Paws Dog Wash - Red after her full grooming!! - Pet Groomers Near Me - Minneapolis, Minnesota

Sarah and Jessica are so friendly every time we go to Bubbly Paws with our two pomeranians!! They always know our pets names and they go out of their way to make sure that we are having a great experience. Last time we were there, Jessica pulled me aside and gave me some pointers on grooming my dogs at home! It's a wonderful place to bathe your dog with comfort and the welcoming staff makes it fun to go every time. It's like the Cheers of dog washes....who doesn't want to go where everybody knows their name? read more

I visited the Bubbly Paws in St. Louis Park today as I have so many times before. I have a very senior lab with bad hips so mobility is a challenge. In my past experiences over 4+ years I have never had a policy of tethering dogs in the tub enforced or brought to my attention. Today it was. When I questioned due to this never happening before, my dogs capabilities, anxiousness when tethered as well as the potential to harm for him if he fell, I was met with zero compassion and empathy. Just that it was their policy and would be enforced. Even after saying ok I'll just put his collar and leash on so he is constrained, I was told to tether him. So I finally just said I would leave. Even though my dog was wet and soapy, I felt as if I had to leave immediately. When I did it was not offered to at least rinse him, etc. The employee just seemed content to enforce her policy and have a very visibly senior dog leave in that state. When I messaged the owner all I got was a response reiterating their policy and the dangers of not constraining a dog. He completely missed the point. I have zero issue with their policy of wanting a dog constrained. It makes complete sense in fact. My issue is the manner in which they are inconsistently enforcing it, lack of empathy and accommodation for an old challenged dog and the overall response and manner with which it was handled. Sadly I won't be back even though I have enjoyed the facility and staff for a number of years. Frankly all dogs handle situations and stress differently. When my dog is tethered he freaks pulling and yanking on the constraint. However on his collar and leash he is fine and much safer. Now add water, soap and slippery floors to a potentially freaking out hobbled dog - not a good or safe combination. I would encourage Bubbly Paws to open their minds and hearts to individual situations. read more

Decent staff. Poor systems. Recommend bringing paper copies of all pet vaccine records for every appointment or else appointment may be cancelled and you will be charged the full amount due to system errors. I will be switching to another business after using this Bubbly Paws for several years and bringing multiple dogs there. read more

I used to like Bubbly Paws. Sometimes, when companies start becoming successful they forget about customer service. Apparently, they "lost" my credit card that was still valid. Instead of sending me an apologetic text and nicely asking me to provide the card again with a link, they send a rude text telling me they canceled my appointment. Their attitude was that I was responsible for their losing the credit card info and that as soon aa they had my information I could make another appointment. Appalling lack of customer service. I am appalled by your response. I told the person who I called yesterday that my Mother had died a two weeks ago and that I had not had a chance to get back to you regarding my still valid credit card. There was no response or acknowledgement from this person regarding the recent death in my family. The fact that you have taken such a hard line and accused me of being "irate" on both phone calls is just not true. I was upset yesterday by the text message sent to me canceling my appointment. Who wouldn't be? It was never my fault you lost my card info! To categorize my phone call as yelling and screaming seems stereotyping me as a woman with out of control emotions. I do not remember yelling and screaming at all, although I do remember stating how upsetting the text message was to me that capriciously cancelled my grooming appointment. I was, and remain angry at the way I was treated! In fact, I sent back an example of the type of text message I would have expected to receive from Bubbly Paws because it was such a dismissive and in my opinion, very rude way to treat a customer. I would have expected you to apologize to me. Wow. Your response further illustrates why good customer service is so important in a customer service driven business. Additionally, I told the person I was driving when I called to make the appointment and was asked to provide an update to my credit card. There are plenty of places to get my dog groomed where I am treated with kindness and not like the business is doing me a favor by allowing me to get my dog groomed there. BTW....my credit card is still valid. The mistake was on your end. Not mine! And, your snarky comment at the end of your reply shows me you do not have a clue as to how you failed me (your now prior customer)! read more