Helpful in finding items. Well stocked with products. Their groomers treated my dog well

The employees here are friendly and helpful. I mostly went for the kitty adoption booth. They have both young and adult kitties that need furever homes. All of them are sweet cats. Animal Rescue Force (ARF) volunteers run and manage the adoptions. read more

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If I could give zero stars I would... Dropped my dog off yesterday AM to get him groomed. I was told 4 hrs. After more than 6 hrs I went to the front desk asking for my dog. Two girls working on one small dog in there. The smaller brunette stated, " yes he's been ready". I asked why nobody called me when he was finished. She had no idea why. The girl replied, "let me look it up.... He was finished over 2 hrs ago." I went back to the cashier to complain and he replied, "we have nothing to do with them...they are completely separate from petsmart." Nobody wanted to take responsibility as to why my dog was unnecessarily caged for several hrs without a phone call to pick him up. Furthermore, the groomers work inside petsmart, so yes they are ultimately responsible for everything that happens in there. I will NEVER bring my dog back there again! read more

I have been taking my dogs here for many years and they are always so caring and professional and do such a great job. Currently I have a 10 year old female golden retriever named Ivy. She's had cancer in her nose and had radiation to cure it. She's had some major ups and downs and other health scares. I only have Marie the manager groom her as she does the most amazing job all over on her. But more importantly the level of care and concern over my girl is above and beyond. She knows I worry about Ivy being stressed and she takes her right away grooms her and waits with her out front in the salon not in the back for me to pick her up. All the staff is so wonderful, but just wanted to give a shout out to Marie who makes my pretty Ivy feel so loved and beautiful read more

PetSmart - Petsmart grooming after Marie finished - Pet Stores Near Me - Delray Beach, Florida

Went to the pet smart on Linton and Nicolas was so patient and kind with everyone! Love to see such happy and good customer service.

Terrible customer service. I wanted to know about the fish and the manager kept sending me another employee to ask me questions when she was watch and the employee knew nothing about the fish. The manager definitely needs to be fired. read more

I had a lovely time walking around. They have a large selection of dog costumes. They have a hotel in the back that has been open since the 90s. They will also be adding veterinary services. The staff was very knowledgeable and overall a great way to spend time away from the heat with your pup. Also, they price match anything including their online prices. read more

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I took my cat to the petshotel at the Delray location and I was very displeased with the experience. My cat is very calm and sociable with people, as well as done well at boarding in his past. The day after I dropped my cat off, while I was across the state I received a call saying someone needed to pick my cat up. They said my cat was hissing and refusing them to go near him, which is very concerning to me as he is very sociable and prefers to be around people. They told me l basically needed to get someone to go get him and when I asked if he could stay if I couldn't find someone to pick him up "we would cross that bridge if it comes". Absolutely a ridiculous situation to call me when I am away for a week refusing to keep caring for my cat. The workers are obviously not experienced enough with cats, or were not being nice enough to my cat to warrant this reaction. Very disappointed in this petshotel and would never return or recommend to anyone I know. Take your cats somewhere better. read more

12/27/2024 thru 12/29/2024 Location PetSmart Linton Boynton Beach On the evening of Dec. 27, 2024, my wife and I took our 10-month-old Australian Shephard for a short 3-day, 2-night stay at this facility. Our Aussie had 2 overnight stays at this facility prior to this one, so there were no concerns or issues. She was dropped off with her own prepackaged food for the stay as well as her favorite blanket. On the 29th we had to extend her stay by a few hours and we were told she was out of food. This was understandable, as we'd sent her with the correct amount of food for her scheduled length of stay. The PetSmart Pet Hotel, after speaking with us, confirmed that a serving of their food would be given to her. Upon picking up of our dog, she appeared excited to see mom & dad. The attendant told us everything went well, and she was very good. We went straight home, and she drank 2 liters of water in a single sitting! This was not normal at all. We sensed something want right. The second indicator was she went right to sleep for 3 hours! Aussies are high energy all the time! She smelled terrible (even though she's been given a bath prior to going. When she finally woke up, she couldn't bark! We knew something was very wrong so it was decided to take her to VEG Vet Emergency Room (VEG). Upon examination, it was found she was dehydrated and required a full IV Bag! Her throat was inflamed and she was unable to bark at all, the Vet at the ER said it seemed she had been barking until she couldn't anymore! Upon calling PetSmart it took time to finally find out that our 10-month-old Aussie Shepard had not been given her Suite room, as per her reservation, but rather she was kept in a crate! She was stressed, but the hotel never called to let us know what was happening. To PetSmart's credit upon finding out our dog was in the ER and being treated, they did pay the ER visit and refunded the stay. Monday, we took her to her primary vet, who also found the same thing the ER found!!! We also found out one of her bags of food was not given to her, which left us wondering if they'd failed to feed her as per the instructions given to them. On Monday, we finally got to speak with Senior Management at PetSmart, who investigated and found that mistakes were made with our dog! In the end we trusted them to take care of our pet, who we liken to a family member, not to mention she is my Service Dog, and as a Veteran I need her to be herself. It has been 8 days thus far, she is still "off" and her bark is slowly returning! Awareness is what this post us about, make sure they are not over booked and not going to be able to give your pet the attention it deserves. Lesson learned. read more

Never! Never! Take your puppy there. I was in the area and need a grooming, shaved close, explained that Oreo it might be a little nippy in the hind qtrs clean so be aware. Well, they call me and said pick up you dog because we only cut partially since he was agitated, and a bit aggressive. He looks like a half-trimmed puppy, paws were long, Face and neck area not touched. They even suggested to take him to a vet to get sedated before next grooming. They just STOPPED! I explained he had been groomed since being very young and never an issue, They were horrible! Gave me my money back. I went to Walmart to buy my own dog shaver and tried to finish his paws, and he was fine. Hoping get a experience private groomer who cares and know how to calm a puppy. Stay away from the Chain Store and there process salon ! read more

PetSmart - Pet Stores Near Me - Delray Beach, Florida

Marie is our go to groomer. She is wonderful w my special needs dogs. All the groomers we have had there are caring and do a great job!

Perfectly located, huge store. Lots of items to choose from but very much under staffed though. It took my over 15 mins to get someone to help me. They are priced higher than most places. I went down the street to the other pet store and the service was incredible. I'm not a fan of this pets smart. I think it is cool how they have a groomer in house and a vet. But other than that I'm going to pass. read more

I take my dog to Banfield Veterinarian that is located in this Petsmart. It is excellent. The staff is very capable and compassionate. One time I thought that my 18 year old Border Colie was dying. We had to carry him in. They ended up referring us to a neurologist for animals. This last time my dog had a urinary tract infection. He was diagnosed immediately and given medication that cured him. I am always afraid to go to the vet, especially since my dog is so old, but the staff here makes it easy for me and always clams my fears. At times they had to keep him there and he seemed OK with that. It is always fun to go pet shopping while waiting for your turn at the vet. They allow pets in the store. One problem with that though...my dog always ends up peeing or pooping in the store because he smells the scent of other animals. The staff is always right there to clean up after him. God bless them. They truly love animals! read more

Terrible experience and the worst grooming ever today by Teresa! She took it upon herself to groom my pup even though I did not book with her. After giving VERY detailed instructions about what style was requested she was only supposed to take off an inch off the top of my dog's hair. I sent my mom to pick up my dog and got home to see she voluntarily took 3 inches off the top of my dogs head when I specifically told her not to cut the top of her head short because we where ponytails. They are terribly unorganized and Do NOT follow instructions! I will NEVER allow pet smart to do groom my dog again read more

Pet training with Penny was great. She is very knowledgeable. In general all staff is helpful read more

I was shocked I could get in with a same day appointment. The staff was super friendly and kind- had nice things to say about my dog and encouraged me to bring her back anytime. Shortly thereafter, my dog started itching, scratching, and licking herself, obsessively. I couldn't go down the driveway without her stopping half a dozen+ times because she was so uncomfortable. My dog had such severe razor burn and she was so sad. They left her hair longer than what we had initially discussed and shaved her belly down to her skin. Why did they need to shave her down to her skin? For a solid week I had her topically and orally medicated. We couldn't walk anywhere or do anything. Yesterday was a week since our appointment and we're in a way better place than we were last week. While I have had good experiences at other petsmart locations, I would never bring my dog back here again. read more

Went on Monday in the afternoon Eli is incredibly helpful and friendly petsmart is very luck to have him

My dachshund always has a wonderful time at the PetsHotel at PetSmart Delray Beach. I think Adriana sets a stellar leadership example for the staff. The staff is very communicative and I have found that they are extremely reliable when it comes to relating to me and personalized care for my dachshund. I got a Pawgress report that outlined my dog's interaction during the entire stay. I highly recommend this location! read more

PetSmart - Pumbaa - Pet Stores Near Me - Delray Beach, Florida

Watch for a bait and switch for more money! I had an appointment at the Salon for 9:30 AM. My pet was staying at the PetsHotel (which was great BTW) and I wanted to have her clean when I picked her up. I planned to pick her up at 10:30 AM since I had a 9:30 appointment. My dog is a very small 5 lb short haired chihuahua. I take her to a PetSmart salon monthly and they always have her done and ready for pickup in 45 min. not the 3 hours as PetSmart defaults for pickup. At the Delay location they told me they could not let me pick her up until 12:30 PM as the system has the 3 hours reserved. I was on vacation and needed to plan for the long trip after picking her up so I did not want to run risk of her not being finished as all other PetSmart locations can do in 45 min. I was told that if I wanted to pay additional $15 that they would guarantee she would be done at 10:30. I later find that PetSmart double books the reservations and who ever wants to pay the extra for the Express service gets to take over the reservation time slot. I have never had this happen to me before at a PetSmart. Instead if I do not come to pick her up after the normal 45 min and plan for the 3 hours the Salon is not happy about it. This Delray location is a bait and switch for extra money since they could not guarantee to offer me the 9:30 AM slot that was booked. I will never use or recommend this location again. I am glad other locations do not treat me like this and charge extra to keep an appointment time. read more

Very frustrated and disappointed with the customer service and organization of the grooming department. I live in fort Lauderdale but I work in Delray. My elderly father lives in an assisted living place in Boca with his little Maltese, Zoey. Since my dad doesn't drive, I take Zoey to appointments. I previously took her to this PetSmart once before, and they did a fine job. The lady said to make an appointment for 6 weeks out. I immediately made the appointment online for today (July 10th) back on May 22nd (email confirmation pictured). I also have a voicemail from yesterday confirming my 8:30am appointment for today, July 10th (also attached). I showed up today and was told that although Zoey had an 8:30am appointment, the groomer wasn't scheduled to come in until 12:30pm. (?) Additionally, a pug came in as a walk-in just before me, and since they are a difficult health breed, they get serviced first and can't be kenneled. This pug did not even have an appointment! They should have advised that owner that they were booked. The manager said they couldn't even take Zoey for a later appointment because there was no room in the back & they were booked up. I had to drive Zoey all the way back to Boca and then come back (in rush hour) to Delray and be late for work. This was horrible customer service and I'm not going back to a place that can't honor an appointment made months ago. read more

PetSmart - PetSmart confirming Zoey's appointment. - Pet Stores Near Me - Delray Beach, Florida

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Worse service ever. Didn't call me back after almost 5 hrs when they told me it will take 3 for a bath and a nail trim. After I showed up the staff member only came with excuses. Gave me 10% off the bill. It will be nice if you understand that it is not about the money. And on top when I get my dog he is still damp. Good lord. No excuses just bad service. Not going back there because it is not good for my dog. read more

I just picked up my Chow chow from the pet hotel in Delray Beach, FL. He was supposed to stay in a suite, me and my husband made sure we booked the bigger room for him because he is a big dog. He stayed at the hotel from the 6th to today (14th), surprisingly when I arrived there I saw one of the employees putting him back in his room, which was the standard room, not the one we booked! She told me he had stayed there all 9 days and that is what they thought we booked. To disappoint me even more, I booked a bath for him today before I picked him up, and after getting him I noticed he was still a little wet on his paws, face and behind his ears, they didn't even brush him, there was fur falling everywhere and also his penis is really dirty, they didn't even bothered to clean it! And the worse of it all idk what they did to my puppy but he is been sleeping since I picked him up, he couldn't even go for a walk without stopping every 2 minutos to lay down after being locked in that small room for 9 days. Which I find very very suspicious since I also know that my chow howls and cries a lot every morning and every time I called they affirmed me that he was just fine and didn't howl at all, weird, since it's been his first time away from me and he is just a puppy. read more

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I just had the worst experience at the Grooming section of Petsmart on Linton in Delray Beach. my regular groomer at a different store was not in today so I tried to bring my cats in to have their nails clipped. First, I had to go home and get all my records for them and then I had to drive all the way back through traffic after my cats had already been in the carrying cases for about a half an hour, when I got there, they scrupulously looked through their rabies shots were were given a year and a half ago instead of just a year ago and they refused to clip my cats nails. I had to drive them back home another half hour. My cats were so stressed that one of them pooped in the carrier and I just spent 15 minutes cleaning that out. I will never go to these groomers again . absolutely no compassion. read more

If I could give below a single star, I would. I had a TERRIBLE experience with PetsMart in Delray Beach. The groomers are not capable of taking care of large breeds with hair aka Old English Sheep Dogs. I documented my experience and created a video to show you just how unacceptable everything was handled. Here is the link for all of the detailed information on what occurred. https://youtu.be/thm74dzhQBA read more

This PetSmart is fine. I've never had any issues with the pet hotel, the employees there have been great! The checkout has been good as well. It's the grooming system that is just fine. I dropped off my 4 lb chihuahua for a bath and brush and added the top dog plus portion so they could grind her nails. In this package it also includes some type of bow or bandana which we didn't receive. $49 seems a bit steep to not get what you pay for. They only allow one person in the grooming center at a time. An employee who worked checkout saw me waiting to go in and told me they would hurry along the process which I greatly appreciated. He grabbed my receipt and let me check out and said someone will be grabbing my dog. Well no one got my dog. I had to wait another 15 minutes before I could go into the grooming center to pick up my dog. read more

PetSmart - Pet Stores Near Me - Delray Beach, Florida

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Came in to pick up my dog from the pet hotel, the employee didn't see me, but my dog did, so she started getting excited. The worker then said to my excited dog, "are you going to stop or should I kick you again?!" Then turned around and saw that I heard the whole interaction and was never to be seen again. Do not board your dogs here. I'm certain they do not give proper care. read more

My poor dog looks like he was just grazed over and nothing is even and his right side doesn't even match the left. Very disappointed and defiantly will never return. I actually cried when I got in my car because it looks like a child cut his hair. read more

PetSmart - Pet Stores Near Me - Delray Beach, Florida

Great pet store with just about everything you need for your pet. We have a new puppy and took her there for training. Just 1 class so far, but so far so good. read more

PetSmart - PetSmart - Pet Stores Near Me - Delray Beach, Florida

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My score would have been a 5, but the lady at the check out proceeded to have a lengthily conversation with her ear-bud while my friend (who I brought with me to Pet Smart for the first time on my recommendation) before even acknowledging us. She then proceeded to enter my phone number incorrectly and tell me rather abruptly, that I was NOT a Pet Pals member. After arguing with me for a sec she entered my number correctly, and there I was. After 11 years of shopping for my leopard, I'm in there, trust me. Anyway, I'm sure my friend will return as his cat loved the food I recommended. Over all the store was clean and well stocked and the cashier was more of a flake than truly rude, but come on, tell whoever your not getting paid to have a conversation with to hold on while you do you job. read more

Worst place ever they didn't take my dog for grooming apparently because they couldn't shave his hair never coming back

My dog got kicked out of training class here. They did refund me the full amount but sold me a private session first.

My dog loves going there for doggie day care. Everyone there is very welcoming and they clearly care for your dog. I also take my dog there for grooming and Amanda does a terrific job. Dan, the manager, is very friendly and always stops to great me read more

Booked my dog (yesterday) for a grooming for this morning on the online app @ 830am. 8:25am I receive a call while on the way (and on my way to work) that they "overbooked" me and couldn't take my dog in because it is "unsafe" (???) nevermind the lame excuse. They then booked him in to the hotel for the day which was okay promising me they would give him a bath instead. I picked him up this afternoon at 4pm and he definitely did not receive bath at all. Poorly managed place , wasted my time, I do not recommend especially since this is a repeat occurrence once before read more

I love this pet store chain and I love that you can bring your pet with you to shop. They have a huge selection and the store is always organized and clean. The staff is nice; although on the last visit we needed help to know how to use this new kind of dog harness and had trouble talking to the girl; she spoke clear but she was wearing this wig that was crooked and so wrong on her that I had trouble concentrating, but she was nice and helpful otherwise... read more

I took my shitzu for grooming and selected how much to cut her. When I returned she was completely shaved and almost unrecognizable! In addition she was shaved so close to the skin that she was completely irritated snd het neck was sore from a restraint .It's almost 2 weeks and she is still recovering from her traumatic experience. I will never come back and tell all my doggie friends to get their dogs groomed elsewhere. She was manhandled from head to toe. She was playful and energetic but since grooming or she'll I say torture there she is withdrawn. DO NOT GO THERE!! read more

I booked my appointment at 2pm today, for the first time. They called and left a message this morning asking me to move up. I called back and was told the PERSON was not there to talk. I asked to cancel and they happily ok and hanged up while I'm still talking. Wired service. read more

Penny is incredible! We had fostered a dog previous and now we are taking our almost 4 month old Pomsky to her as well. We are so thrilled with how many amazing tools she has given us. We love the Pet hotel as well because they offer training for your dog while you are away. I can not tell you how much I appreciate the staff here. Penny has worked with us on the basics with Cooper and he is such a smart dog and I think they has a lot to do with Penny. She is always there to answer questions even if she is super busy. Just from training alone Cooper is always so tired afterwards because his brain is always working during training which I love. Honestly everyone should take their dog here for training. The personal and group lessons (which we have done both) are incredible. I can not say thank you enough or recommend dog training enough! I'm very thankful for everyone there even in this time of Covid-19 they are very good about spreading out group classes to maintain the 6 feet apart and everyone wears a mask. Incredible please take your dog to training so they can be the best they can be. And you can be the best leader and owner for them as well. read more

PetSmart - This is our Dog Cooper receiving training from Penny he is the best dog because of training. - Pet Stores Near Me - Delray Beach, Florida

Made an appointment for my yorkie. I received a missed call from them stating that I was late. When I thought I made it for 11:45. I asked her did she want me to reschedule she said hold on I will ask the groomer. She came back to the phone and stated as long as I can be there in five minutes. No I replied I live almost ten minutes away. She then said ok ten minutes. I got there. Then she refused to work on him stating that something was wrong with his eyes and that I needed to take him to the vet and find out what's wrong with him. I Took him him someplace else they said that absolutely nothing wrong with him. They just didn't want to work on him. Tears build up around the eyes. I've never had a problem at the pets mart in Pompano moved to Delray it's a problem. I will never step foot in that place again. read more

I would like to thank Petsmart on Linton Boulevard in Delray Beach For grooming my dog and cutting him all up with the buzzer..... I used them when Roscoe was a baby one time and never used them until just recently Which they've done a terrible thing like cutting up my dog in four spots When I spoke to the people at the store she asked me a stupid question of didn't I want him to have a close shave I said yes .. but I didn't want him to be cut up with the buzzer if you can't do it .. you shouldn't claim you can ... I will be calling corporate read more

PetSmart - They cut up my dog with buzzer in 4 different spot 2 legs you can see - Pet Stores Near Me - Delray Beach, Florida

As a former employee of PetSmart (Stylist), I'm disgusted that I just picked my dog up from the hotel and he smells of urine. Not just a little bit, but a VERY strong odor. I paid for all the extras - including a daily Kong, (while I can't prove it) I truly believe they didn't give him one everyday because they filled out a pawgress report and didn't include that on the "treats given" section and they said he didn't eat his meals well. I know working with dogs can be difficult, ESPECIALLY when they're crazy behaved dogs, but there's no excuse for not giving him all of his services I paid for and most of all, him coming home smelling so badly of urine (and whatever perfume they used to try and cover it. read more