Customer service? Crap. Store? Dead inside and sad. Price? Ridiculously priced bad. I WAS NOT GREATED when i walked in... my husband walked in a minute after me and also wasnt greated!!! What the hell kinda pet store is this? Be happy and cheerful! I didnt even have my dogs with me. So nothing to be afraid of. There was 3 employees upfront and not one Hello. read more

Cost: $5 -and UP USD Pet Variety services and products Quality : Excellent Decor: Casual Service: Excellent Specialty Type: Canine, Feline, Piscine, Murine, Leporine, Elaphine, Serpentine, Aquiline, most normal pets, etc... I have been a regular customer at Petsmart Fredericksburg, VA for a couple of years and it has been a great place to shop for my dog and other pet needs. I occasionally buy gifts for my dog Rosco, who really loves coming to this store. There is always someone on the floor to help you if you have any questions about products and they price match their own online prices which sometimes are much cheaper than in the store. I am also a frequent customer of their Grooming Services in which they always do a Great Job. In addition, Banfield pet hospital is next door an and Pet training that truly is a one stop shop. I highly recommend Petsmart for a great friendly shopping experience where you can bring your kids and pet. read more

The PetSmart employees are fantastic. They accommodated my pets' allergies so well, and kept looking at ingredients with me to find the perfect products that fit my pets' needs! The grooming center is also amazing!!! My younger pup has a vendetta against getting his nails done, and it's no hassle to have them do it for me. I don't know what I would do if they couldn't do this, except have fur, bites, and scratches adorning my facade. It would get 5 stars, but the annoying food reps that try to push their brand are infuriating to deal with. I called her out on potatoes being a filler, and she said it was a necessary carbohydrate... not when my dog is allergic, you poop! read more

STAY AWAY FROM THIS GROOMING LOCATION !!! Rude employees and rude manager. One dog we had they won't see who passed away due to health issues but our other dog is fine. They said they can't see our other dog due to health issues and I said he is healthy and your information is mixed up. The manager was rude and unhelpful they didn't care if our other dog was just fine. They changed their tune to say both dogs had issues which is a lie and they hung up on us. Goes to show these clowns have bad record keeping and don't have answer. RUDE LAZY AND UNCOMPROMISING even though they are in the wrong. STAY AWAY Filing formal complaint with corporate today. read more

customer service is the worst. employees standing around waiting for nothing. seems like they are just riding the clock.

My review is mainly for the grooming section. We have been taking our mini Australian shepherd to Chelsea for awhile now and she always does an amazing job. She listens to what we want and our pup always looks so adorable when we pick her up. I'll keep coming back just for her! read more

PetsMart has lots of sales, but they "conveniently" don't ring up when you get to the register. If I have to pay full price, I will do it somewhere that doesn't claim to offer sales. Also, they claim their trainers are accredited. There is no such thing. read more

the female employee with the multi colored hair was beyond rude to me,I was asking her some simple questions and her biased abrasive attitude ,tone /body language was downright distasteful and disgusting.I asked her if there was an easier way to clip my dogs nails without taking her in to see a groomer and she told me....ITS NOT MY PROBLEM,she then walked off like she was in a rush to catch the bus. or something?? ... you need to teach this employee the Basic Rules of Customer Service Etiquette. https://nationwideinbound.wordpress.com/2017/06/23/18-basic-rules-of-customer-service-etiquette/ read more

I've been to this store many times. Here's what I think: Cons: Prices can be expensive, though because they are a large chain store they do have a lot of sales. To get a good deal, check the paper or go on their website and find out what's on sale. Sometimes the sales person you first speak to won't know the answer to the question you are asking. I think this might be because they are stocking in an area they don't normally work in. I've had this happen to me twice- though each time the sales person was able to track down someone who did know the answer I was looking for. Pros: They are HUGE. If you have a pet need, they most likely have it in stock. They are also very well informed. If you have a question, you can ask one of the dozen or so employees working there and someone will have your answer. The first time I had a question about their hamsters, one of the employees told me she didn't know as much about them as another gal who worked there, so she quickly got that gals attention. The second woman was very informed and patiently explained everything I wanted to know. (More about that in a moment.) I was glad to know that each staff member specialized in certain departments, and that they had no problem taking time to talk with me. They do allow you to bring your (friendly) pet into the store. This is nice as we've been working on socializing our dog (who is a rescue) and Petsmart gives us an opportunity to take her out in a public area with lots of strange sites and sounds. She even got a treat from the cashier when we went through the line! Despite the fact that pets are allowed in the store, it's still kept sparkly clean. I did see a dog do an excited piddle on the floor once, the staff mopped it up right away and not a trace of it was left. In addition, the small animal cages for their birds, mice, rat (they had one), chinchilla (again, they had one), hamsters and gerbils were immaculate. When I asked to hold one of the hamsters, I noticed no smell at all coming from the animal or the cage. All of the animals seemed alert, clean and healthy. Speaking of healthy, Petsmart also has a 30 day guarantee of good health for your pet. (at least, that's the case for their hamsters. I've purchased two from them.) One of our hamsters showed signs of having diarrhea (which can be deadly for a hamster) about three weeks after we got him. We brought him in immediately and they took him back with no problem. The nice thing about this is that Petsmart has an on-site vet and also a quarantine room where sick or new animals are kept isolated from other animals. They gave me the option of picking up our hamster again in two weeks after the vet cleared it for re-adoption. (I declined as I was going to be out of town at the time and I was fairly certain that once he was well, he'd find a home quickly) All in all, the pros far out weigh the cons. I wish they weren't so expensive at times, but they do a good job of keeping quality up, so I guess I'm ok with that. read more

I feed my dog a higher end food that they don't carry here, so my review is specifically for the grooming department. The ladies that helped out my slightly hyper lab were very nice did a wonderful job. I know PetSmart doesn't have the reputation for being "high end" in the world of pet care, but the level of service and care they will give your pets definitely is! They took their time, didn't rush me, didn't mind that I didn't have an appointment, plus I could watch from the glass window and saw my dog's tail wagging the whole time! I will definitely take my dog here for her grooming needs in the future. read more

The store is awesome but the website is terrible. I ordered something and it would not accept my card as a form of payment but was charging my card anyway. Would not order from the website ever again. read more

Speaking on behalf of the dog training, I have no knowledge of their grooming. The trainer Ms. Nicole is a super helpful & kind woman and the class is great for socializing and training your dogs. All of the staff I have met have always been friendly when I bring my dog & are helpful. read more

Worst customer service EVER.. unhappy faces and all.. not helpful what so ever.. clearly need to start hiring different type of people. I've even applied here before because I see the unbelievable customer service and I'd at least want to make it better hahaha but no I guess they love having rude and not helpful mad faces! read more

Great business for general purposes, but not grooming. We took our black lab/daschund puppy to have his nails trimmed and they ended up ripping some of his nails and made nasty comments about how difficult he was. He was a puppy! We now use our vet. read more

All of the employees look like they hate their life. None of them help you look for anything, no one says anything when you walk in the door. Definitely not a welcoming environment. read more

I wish I could give zero stars but i can't. I had my dog groomed at a Petsmart in the southpoint location a while back and was very upset with the results. I thought that I may have experienced bad luck or a new groomer; something other than bad standards. The next appointment I set was for the central park location. Sadly the grooming at this location was much worse. I have a schnauzer. I know his cut is hard and if I asked for a schnauzer cut I could have dealt with some errors, but I ask for a clean shave. They literally can't shave a dog. He has hair poking out allover, they shaved off half the beard on the right side of his face and left the other side untouched, and the eyebrows are really bad; really bad. Please don't go to Petsmart for grooming! I'll post a follow up to this post with actual groomers and prices. From what I understand Petsmart has raised prices to the point of being within a few dollars of credible grooming establishments. read more

I will not be going back to this groomer! Here's why... I've taken my two small dogs here over the past 4 years, maybe 5 or 6 times/year for full grooming. The last couple of times were the worst. One of my dogs was nicked and end up with a hotspot, causing him to scratch a patch of hair off his side all the way down to the damn white meat. Hell no girl! I had to take him to Banfield (Petsmart's vet) to get it taken care of. I left with some powder to help it heel and a $200 bill. THEY are who told me perhaps the groomer nicked my dog. I still went back to the groomer this latest time like a dipshidiot. Anyway, my dogs had appointments for 12:30. I called at 12:25 and told them I was running late and would they still see the dogs. They said yes come on in. I arrived at 12:50. and stood there as I watched two groomers standing around with other dogs. Kelly stood with a dog constantly saying "your mama is coming", while the other groomer brushed her own hair in the mirror. Dead serious! Kelly finally made her way over to me (oh sorry to bother you while you did nothing) and asked my dogs' names. When I told her she then said I was too late and they couldn't be seen. I reminded her that I called to ensure it was ok for them to come. She got an attitude and said...yeah you said you'd be 5 or 10 minutes late. Of course I never said that b/c I don't even live 5 or 10 minutes away. Little liar! Her attitude about it was most annoying. I asked for the supervisor and she went to the back to tell him a couple of lies I'm sure. I think his name was Kevin. He was a nice guy but said I was more than 30 minutes late so my dogs wouldn't be seen. Although I was only 20 minutes late, which he acknowledged b/c he said he looked at the clock when I walked in yet still wouldn't let my dogs be seen. He bothered me when I told him how rude Kelly was being and he didn't bat an eye to say he'd address it or apologize for it at all. He also didn't seem to give a damn when I said...perhaps if your groomer wasn't spending time grooming herself over there, she'd have time to take care of my dogs. He didn't say anything about that or even look in her direction. He wanted to make me another appointment for the next day. I thought about it and decided I'd never return to that groomer (or store) ever. read more

My dog is in there being groomed right now. The girl at the front desk was rude as heck! Not going there again! Their prices are outrageous.

I have used Petsmart Grooming for years and would not take my Cocker Taylor there if I didn't feel comfortable. Her groomer is Cathy Powers and I am most satisfied with the way Taylor is groomed and cared for while in Cathy's care. Thank you for a job well done. read more

I called he store and scheduled a grooming appointment. When I arrived on the day of the appointment, they didn't have the appointment scheduled and wouldn't take my dog in for grooming. read more

I always shop at this store, but I won't go there on Saturdays. They are packed. I love that I can take my dogs and let them choose their toys. The workers there have been helpful and always pay special attention to my dogs. I have been to their grooming service for a long time without a problem. I have two dachshunds that don't enjoy their nails done.My vet said this is common, but the girls at the pet store are very good with them and always treat them well regardless of how my little guys act. I also have gotten two cats from this store and they are angels. read more