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    PetSmart

    3.6 (7 reviews)
    Open 9:00 am - 9:00 pm
    Updated 1 week ago

    Services - PetSmart

    Bath and groom only

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    2 years ago

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    2 years ago

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    4 years ago

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    3 years ago

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    3 years ago

    Was very pleased how my cat was treated, great job sarah I know cats aren't the easiest to grom

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    5 years ago

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    7 years ago

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    Ask the Community - PetSmart

    Serenity Pet Spa

    Serenity Pet Spa

    3.9
    (8 reviews)

    It's good but I could never get an appointment. A great experience when you can get your pooch in…read morefor a wash and groom but last time I tried to set up an appointment it was like a 2 month wait, which kind of defeats the purpose. So that's why 1 star is removed, we haven't tried for a long time to get in here so maybe things have changed but we ended up having to go to Earthwise Pet Supply in East Madison until we moved to Janesville and are now looking for new groomers down there since traveling to Madison for dog grooming appointments is a lot of travel time.

    Since my review was removed, here is my original review that took place at this facility…read more I am writing to formally register a profound and unequivocal complaint regarding the grooming services provided by Madelyn, which resulted in significant distress and injury to my dog. Prior to the grooming session, I explicitly communicated that my dog suffers from severe anxiety, possesses highly sensitive nails, and reacts poorly to blow dryers. These crucial details were conveyed to ensure a calm and safe experience for him. Madelyn'a immediate response was one of overt rudeness and unprofessionalism, marked by dismissive eye-rolling and a sarcastic retort, "Oh, like I haven't heard that before." This utterly disregarded my legitimate concerns and set an alarming precedent for the subsequent care. Upon collection, my dog was visibly trembling and in an unprecedented state of distress, far beyond his usual initial apprehension. It is important to note that at seven years old, he has undergone numerous grooming sessions throughout his life without ever exhibiting such extreme post-grooming trauma. The full extent of the horror became apparent shortly after. Once I secured him in his car seat and returned home, I discovered a horrifying scene: his entire car seat was saturated with blood. Closer inspection revealed that every single one of his nails had been severely butchered and was bleeding profusely. This was not a minor 'quick' on one nail; it was a comprehensive and shocking mutilation.I immediately contacted the establishment to address this grave matter with Madelyn Sanderson and her response was one of complete denial and appalling indifference. She disavowed any responsibility, callously suggesting the injuries were likely due to my dog moving around too much, stating "it happens," and incredibly, instructing me to "get over it." This complete lack of accountability and empathy is inexcusable. As a direct consequence of her gross negligence, two of my dog's nails subsequently developed severe infections, necessitating veterinary intervention and causing him immense pain and discomfort. It is unequivocally clear that Madelyn possesses neither the necessary temperament nor the professional competence to work with animals, particularly those with specific sensitivities or anxiety. Her inability to interact with stressed animals, coupled with her dismissive attitude and demonstrable negligence, renders her entirely unsuitable for such a role. Given the severity of this incident I have formally reported this matter to the Board of Health, my local Attorney General, office, and the Better Business Bureau. I firmly believe that if such egregious treatment has occurred with my dog, it is highly probable that other animals under her care are also at risk. This level of neglect and unprofessionalism is utterly unacceptable and must be addressed with the utmost seriousness.

    Rover Rehab of Wisconsin

    Rover Rehab of Wisconsin

    5.0
    (2 reviews)

    We own a breeding pair of Boston Terriers. We also have 2…read moremales, one from their first litter and another male from their most recent litter. Independently, they all behave well, add 3 other dogs and chaos ensues!. We contacted John for help. He quickly identified behaviors they needed to work on, one being impulse control and worked with them 3 times a week. Then we met with John and he showed us what he was doing with our dogs so we can continue the training. At the end of each week John works with our dogs and us to ensure the training transfers from John to us. Our dogs are significantly calmer now and look to us for directions. We have young grandsons who have been able to play with all of the dogs and not be afraid of getting knocked down His methods have been very successful for both us and our dogs. John has a knack with dogs. They trust him and have fun figuring out what behaviors he wants them to do. We hope to have John a part of our dogs lives even as the training piece is ending. He shares great insights, and all while in your home to maximize positive outcomes.

    I had the best experience with Rover Rehab. I can't say enough about the knowledge and…read moreprofessionalism that was shown. John came to our house and amazed me at how he knew exactly how to correct our dog. He came 4 times and I can see a big difference already. She is like a different dog. John always made sure he was addressing the problems/concerns we had and answered all of our questions. I HIGHLY recommend Rover Rehab. You won't be disappointed!!

    PetSmart - petstore - Updated July 2026

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