The difference between making this place a scary expirience for your pup versus it being a happy place is all thanks to the people who work here and actually understand dogs/animals. Incredible exceptional work. My dog was forced into being groomed before and now he is slowly allowing it. Thank you TY for being patient and truly loving animals and your beautiful work. Everyone here is pleasant to be around and so kind and helpful. They had so many sales going on that they made us aware of while waiting. So much awesomeness thank you guys! read more

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My son wanted to stop at the Target for something specific, but before going there we stopped here to browse. They have a decent selection of everything pets. The live animals are towards the back left. Ours back home usually has them near the front. The covered parking area had plenty of parking near this store. read more

PetSmart - Pet Training Near Me - Miami, Florida

I made an appointment and took my dog to Petsmart for a nail trim. The groomer was patient and polite. The service was fast. read more

PetSmart - Post-nail trim - Pet Training Near Me - Miami, Florida

I was worried to bring my dog to a chain store for grooming but I was not disappointed! They did such a great job with the bath and left my dog looking great! 10/10 recommend. read more

PetSmart - Pet Training Near Me - Miami, Florida

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Went earlier to get my corgi a quick nail trim and paw shave (which I've gotten before) and the lady at the computer refused to give him service even with an exempt letter from his VET. My husband and I felt so discriminated. She was not willing to help at all. Very disappointing. Will never return here. read more

I ordered my kitties food on a pre order pick up. It was ready when I walked in, I gave my order number and name and received my package. The nice touch was the note they left saying "tell your car we said hello!" And that was just a wonderful extra touch. Thank you Petsmart! read more

PetSmart - What a great touch! "Tell your car we said hello!" - Pet Training Near Me - Miami, Florida

DO NOT use their "online pickup order"--they will sell you used products and then refuse to refund you for the missing product. I did online pickup and this was missing 5 of the 30, and the box was sold to me taped up at the top, so it was clearly used and then returned. The customer service eventually did issue a refund, which was good read more

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Grooming service scheduler is horrible! Then they Blame you for their incompetence. No I wanted express service. I double checked it. Asked twice. I then show up with both dogs and get told no. Manager called. He can't fix it either. I even told them I'll bring one dog one day and another the next day. Oh no, we can do it. Don't worry.... well no they can't. 1 star due to disappointment and incompetence. read more

Can I just say how much I am enjoying curbside pickup? If I never had to enter a store, deal with people, or haul a 40-lb bag of cat litter ever again, I'd be totally okay with that. This Petsmart has designated parking spots for curbside, and for your convenience, they include the phone number to the store on the sign itself. It could have been slightly more seamless if there were a way to let them know you were there without having to call, press 0, etc. but I'm just being bratty at this point. The process of ordering online and picking up was great... just opened up the liftgate and the kind gentleman employee placed the bag of litter into my trunk. He did ask for ID but that was the only interaction we had. I hope they offer curbside pickup forever! read more

My feelings are a little mixed. Parking is a little bit hectic because this is adjacent to a target and right by the entrance and exit of a garage. The staff is super friendly and very knowledgeable as far as my feelings were concerned. They have an OK selection the store is very small so you cannot expect too much. My concern is I bought four fish here and three of the four died even after following exact instructions. It is very odd and the water levels have turned back fine. I think this is a good place Forgetting some quick essentials and friendly staff but that's the extent of it. read more

I've been taking my dog to the same girl at the grooming salon for the past few months and my dog always had a positive experience. I went today and it looks like the got all new staff, the regular groomer wasn't there, I wasn't too worried though. However, I believe it was the manager that took my dog to get his pawdicure. 1) the first thing she did is ask why my dog wasn't getting a bath and I said because he gets anxiety. She then proceeded to say that since he's not getting a bath, he's going to smell like poop. Which i thought was extremely rude. I've never had anyone question my choices & then be condescending about it. 2) I was outside the salon waiting for my dog when I hear him screaming bloody murder, which he has NEVER done during his nail trims. Her response? "he is just soooo dramatic" which he is, but never to this level, which I thought was strange. I got home and realized the manager cut his nails so short that the VEIN was bleeding. A HUGE NO. I will never be coming back here because of this isolated experience with not just an associate, but the manager. I don't recommend this salon as long as they have this absolutely awful and careless staff. read more

If I could give this Petsmart ZERO stars I definitely would. This place is the worst. Unfortunately Yelp doesn't not have that option to provide ZERO STARS. Please please beware of this particular location. "DO NOT BRING YOUR FUR-BABY TO THIS LOCATION"! My dog has going to the Dadeland location grooming for the past 4 years and the grooming department and store manager stated that due to store policies my dog is no longer welcome to come to utilize the bathing/grooming services because she has a diagnose of mild heart murmur and they feel she is not a candidate to receive bathing services. Unacceptable ridiculous and just plain pathetic. As a loyal Petsmart customer, I am quite disgusted and upset about this entire ordeal. PLEASE STAY AWAY! read more

I love petsmart. My family and I are heavily involved in petsmart/banfield. Banfield is a hospital within petsmart their truly amazing everyone that works here looks like they genuinely care about animals. Especially Hilary and Steven. Hilary works the banfield side and Steven takes care of the animals throughout the store! Hilary was super helpful about prices involving insurance and health needs for the animals. Be mindful they only check cats and dogs. The prices are not bad at all. They range from 30.95 a month to 50 a month. I have three dogs and their all old. So I need to take care of them I also have a bearded dragon so I need to take care of him too. Petsmart is amazing. Thank you! read more

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I just want to make it a point....... Months later this is my dog back at his regular grooming fixing the disaster this place did read more

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PETSMART - DADELAND STATION - After getting stuck in traffic on Kendall Drive AND having to wait at a railroad crossing for a train to pass, Coco Puff (my stunningly beautiful pussycat) and I arrived at this Petsmart a teensy bit late for their Saturday special event ... "Chance" the Petsmart canine mascot was posing with pets for photos. When I told an employee that Coco & I were there for the photo session, I was informed that it was over. Although we were only ONE MINUTE late, they had already shut down everything pertaining to the event. Coco & I were both disappointed and (with a sad face) we asked nicely if there was any way that we could still snag a quick photo with their dog mascot. The employee asked his manager but was told no, sorry, the event is over. I was like, awww, shucks! I explained to the employee how we missed the event because of the train. Darn train! The employee seemed very compassionate and AGAIN asked his manager, almost pleading, to see if there was any way that they could accommodate me. The manager paused, then told the employee, "Well, if you don't mind putting the dog costume back on!" (Apparently, this employee was the one who had been dressed up as their dog mascot.) The employee assured his manager that he did not mind at all. So the manager said, "OK, go ahead." The nice, young employee excused himself as he proceeded to the backroom to put on the costume. When he returned dressed as a giant dog, I handed Coco Puff over to him, and the manager took the photo (which he emailed to me afterward. See my photos.) I feel that they truly went above and beyond for customer satisfaction. I was pleased. Then, as usual, Coco played on their "kitty playground" while I shopped. And, as usual, when it was time to leave, Coco Puff threw a temper tantrum just like a little kid would when their time at the playground has come to an end. (Spoiled brat!! ... Lol! ) This particular Petsmart location is conveniently located in Dadeland Station on the third floor right next to the circular parking ramp. A full-service Banfield Pet Hospital is on site. Employees are always friendly and helpful. In addition to this specific location meriting a 5 star rating, I also give the Petsmart Corporation, in general, 5 stars for the following reasons: 1.  They allow pets inside!  YAY!  Coco Puff is an extroverted cat who just loves to go to Petsmart with me.  All the employees & customers love her and they always tell me that they have never seen a  CAT  in the store, as most customers bring their DOG. As you can imagine, Coco Puff stands out in the crowd and quickly becomes surrounded with many adoring fans. 2.  They carry my cat's FAVORITE canned catfood!  And, it is EXCLUSIVE to PETSMART!  The brand is GRREAT CHOICE (Petsmart's private label) and the flavor is CHICKEN CACCIATORE, an incredibly unique flavor because, like the classic Italian dish for humans, this gourmet recipe for felines features hearty chunks of protein-rich chicken immersed in a tantalizing tomato sauce.  Although I have only one cat myself, I have given this flavor to every other cat I know, and guess what?! ... They ALL LOVE it!  Apparently, cats like tomato sauce.  WHO KNEW?! 3.  They have terrific promotions for PetPerks members.  PetPerks is Petsmart's customer loyalty program.  You simply present your PetPerks card at the checkout (or just give your phone number) in order to receive PetPerks pricing.  Also, you will receive exclusive promotions/coupons via e-mail.  (Don't worry, they do NOT bombard your inbox!)  Occasionally throughout the year, there will be special offers such as 15% off your total purchase, $10 off $30 purchase (which is actually 33% off ! ), and, most recently, they have offered an unbelievably amazing deal: FREE BAG of cat or dog food! (YES, FREE!) Up to 4.5 lb. bag for cats and up to 6 lb. bag for dogs.  NO purchase necessary!  NO price restrictions!  NO brand exclusions!  TOO GOOD TO BE TRUE!!  What a terrific way to build customer loyalty! THANK YOU, PETSMART!  I am a happy customer! 4.   They make significant charitable contributions.  One example:  In celebration of its 30th anniversary, PetSmart, Inc. launched its Buy a Bag, Give a Meal™ program in March 2017.  For every bag of cat or dog food purchased March 1 - Dec. 31, 2017, PetSmart will donate a meal to pets in need and expects to donate more than 60 million meals in 2017. 5. PHOTOS WITH SANTA!! They offer free photos with Santa during two weekends in December. Dozens of dog owners bring their pampered pooches to these events. As usual, I am THE ONLY ONE bringing a CAT to these novelty events. MEOW! read more

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Great experience coming to Petsmart. They've updated their catalogues and their aisles are more spacious, and staff is very friendly. Small location, but quality over quantity is my motto. Do recommend for a quick look! p.s: adorable selection of kitties to adopt from, but they get adopted fairly quick! read more

Several years ago this grooming salon was quite good. I stopped taking my dog there about 2 1/2 years ago because staff changes resulted in delays of 2-3 hours for pickup and poor hair trimming. Stay away from this place. read more

Horrible grooming experience!! I regret bringing my poor pup here! Her appointment was at 1 PM, we showed up and the guy (shawn) said he had two dogs in front of her, we decided we would come back in an hour to give him time and not have her in a kennel so long. This was her FIRST grooming experience so we wanted to make sure she was comfortable (she's 5 months old). We came back an hour later and he said he has THREE dogs waiting still, That was already the first red flag, but we left her and came back 3 hours later only to see him rushing to finish with her because they were about to close. My poor dogs face looks terrible, everything is uneven , her ears are very dirty and to top it all off they shaved ALL of her body, something we requested they didn't do. Needless to say I will never step foot in this place again, and I really suggest you don't bring your puppies here!!!! read more

Great staff! Grateful for the doggie Santa pics and a great crew who ran the system! I'll be back for more duck doggie treats, he's loving them! read more

The WORST PETSMART EVER. Ladies are so rude in the grooming salon and their own hair is so ugly why should anyone ever trust them to cut their dogs hair. I am so upset by the attitude and bad customer service I experienced today at this exact petsmart. The groomers DO NOT CARE about the safety health or general well being of your pet. My dog came back from a bath without her nails cut!!!! WHEN ITS INCLUDED IN THE BATH. The ladies had no explanation and couldn't even ask me to see if I was okay with it before I paid. I will never be back to this petsmart. To the women who work in the grooming salon: I hope you treat every dog you get with respect and love and kindness. The way you handled my dog was horrific, borderline ANIMAL ABUSE. I will make sure my friends and family never come here. read more

worst experience ever!!!! groomer merary g cut my dog and had to be rushed to the vet!!! they put her to sleep and gave her stitches!!!!! i am so upset and sad!!! i am never coming back to this place!!!! worst groomer ever please take your babies somewhere else!!!! Please keep your pets away from here!!! I have lived a HORRIBLE experience here. I took my dog to the groomers for a bath. Hadn't been even 5 minutes when I see a manager rushing my dog to the vet (Banfield) I immediately ask where are you taking my dog? The unprofessional groomer that isn't even licensed (found out after the accident) cut my dog on the belly area. This lady has the dignity to tell me oh shes ok nothing big, shes not bleeding. When I go see my dog my poor baby had a hole with blood that seemed she was trying to dry it out for me not to see it. Hole was deep and wide too! Nothing small at all!!!!! This lady was laughing and smiling telling me not to worry. My dog had to be put to sleep to stitch her wound. They denied wanting to give me any paperwork with the accident that happened! Which is ILLEGAL!!! After one week of missing work, because of having to take care of my dog and administer medications I find out her culture came back positive for a bacteria from the injury!!! Another dosage of antibiotic needed for another week! My dog and I suffered so much throughout this whole thing! It was the WORST EXPERIENCE EVER! To them it was a joke like if an animal is not worthy to them. PLEASE STAY AWAY FROM HERE I AM NOT THE ONLY ONE WITH THIS BAD EXPERIENCE! Go online and see how many pets they abuse of, hit, and throw around! THIS PLACE IS RIDICULOUS I WISH I WOULD OF KNOWN BEFORE. I would of NEVER taken my dog here! read more

PetSmart - Pet Training Near Me - Miami, Florida

My Maltese has been groomed every six weeks for the past several years at PetSmart Dadeland Station. I have never had a bad experience. I give the groomers a photo of the "hair style" I want and they have always been successful. Making an appointment on-line is easy. They get my dog in and out in about three to four hours, so she doesn't have to sit in a cage all day like at other grooming places I've been to. You can actually watch the staff groom the dogs right there in the salon and I have never seen them be anything but gentle and professional. Carl is my favorite groomer. He does a great job, is very conscientious and is a pleasure to work with. They have my recommendation! read more

I love coming to PetSmart to buy my dogs toys and treats to spoil them with! They always have great deals and sales going on! I also like the fact that they offer grooming services if needed, and have a pet clinic in the back. They offer a wide array of doggie treats and goods, with other pet stuff of course, but I am being biased since I have dogs lol. Service was professional when I was here, and the location was clean and organized. They are in a great area since they are also right by Target and Dadeland mall. Check them out! read more

This is the greatest location for Petsmart! I love being able to shop at Target, Best Buy, Michael's, Bed Bath & Beyond, and The Sport's Authority without ever having to move my car! read more

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excellent service! since I adopted my dog ​​Tobias, I had never liked how they cut his hair until today. When I received my dog ​​today I realized they did an incredible job, they received him with love, they caressed him and they left him more beautiful than ever. The name of the lady who attended him is called Marcella, I recommend her 100%. read more

I've taken my dog there three times. First time for a bath and it was fine. The second time the person who bathed my dog I guess left the soap on and let it dry and so we had matting all over my dog's neck and snout. I take great care not to let my dog get matted as I brush him several times a week and he is professionally groomed and bathed every two weeks. Needless to say that trip to Petsmart nullified all my efforts. I took him to the groomer there and explained what had happened. They didn't care - they admitted that the individual who bathed my dog was new and had no experience and that they'd gotten complaints before. Then the groomer later returns my dog - his neck was shaved down to the skin as was his face in various places - I get that if they had no choice - but then what she did to his ears!!!awful. I'm never ever going there again. The worst. It's hair, it'll grow back but to take so much care of your dog and then to have all your efforts blown away because of their inability to train and supervise someone and then charge me EXTRA for the de-matting? Never again.i recently moved here from out of town and boy do I miss my old groomer. These people leave a lot to be desired. read more

I go to this PetSmart all the time because it's near my job so I thought I'd take my dog too the groomer there since I've never had any complaints on the store. Well, the groomer is not good. I mainly took my dog because he needed his nails trimmed (he's getting older and he doesn't let me do it anymore) so I waited until it was bath time to take him and do everything, I said repeatedly that I really needed them to cut his nails, however the nails are barely any shorter, thy filed them but they didn't cut them, they're pretty much the same length but not as sharp as before. He was still wet in many places and he smells. Not like in oh he doesn't smell like delicious puppy shampoo (which he does every time I bathe him), he actually smells bad aside from the wet dog smell because he's still wet (he was not smelly before, I actually wipe him and brush him everyday so he never really smells bad). This is a 15 pound dog, not a German shepherd. I understand he doesn't like getting his nails cut and might've put up a bit of a fight but you'd expect a grooming salon would know how to deal with this. And why does he smell so bad? So basically I paid so I could take him home and give him a bath myself. I don't know how other groomers are since this is the first time I've taken him but I have to believe they're better than that, your dog shouldn't smell worse than he did before you took him. read more

Took my 80 lb husky here for grooming and had their furminator treatment done. He came out looking great and the staff is all super friendly and loving with your pet. We needed to buy urine remover and a girl at the cashier helped us out and was informative about what we wanted to know. Love that this location opened with Target next to it! read more

The customer service that you have is worthless. I went to the store and there was only 2 persons for the whole store (Which is HUGE). and one of them was pregnant, so she have to limit her work (I totally understand and respect that). They didn't have my order complete, and I needed to wait 15/20 minutes there to see what was going on. After that, and seeing the situation I needed to take look for the crate and take it by myself to the cash register (I was my dog and I needed to carry a huge crate so please imagine my situation) The girl that attend me told me she would solve the situation for me and apologized for the mess. Trusting her, because she told me that the product won't be charged until I get it, I left the store. Which looks like is a lie because I didn't pick up the product and the amount was charged; another thing to say, she also told me I should receive an email saying that the product would be ready for pick up which I never received. And now, I'm trying to see if the actual customer service of PetSmart can help me, because I'm in another country and I can't call to the store to solve the situation for me and basically the email was saying that the Customer Service cannot do anything, that I needed to call and solve the problem by myself. Is not only the store I should complain of. Is the services you have to help your clients too. Because I gave all the information that the service needed to contact that store and check out with them what's the problem. But it looks like I have to do it all by myself like I did there. read more

Protect your pet! After being a loyal customer to this location for as long as I have owned my dog I am shocked at the service from the grooming salon. I scheduled an appointment with the groomer and was cancelled twice because she was ill. Later taking him back to find my dog with continuous diarrhea accompanied by blood. I instantly went to the Benfield veterinarian (Inside this location) to find that my dog was suffering from anxiety from his grooming appointment. Trying to remain positive I took the sedatives the veterinarian recommended and rescheduled the appointment. As the holidays were approaching I finally got him in. Within the hour the groomer called to state she can't continue because he is much too anxious. Needless to say he has never suffered from anxiety before. I waited 14 minutes before Carl brought him out. As we rode away in my car I noticed a huge whole from the blade directly behind his ear (Never mentioned during my call). My dog isn't anxious, they missed and almost shaved his ear off. Management at this location at the time is insignificant. While I recommend Benfield, keep away from the grooming salon. read more

I take my baby here for his montly bath and is always pleasant interacting with the girls. I love getting the little review about his behavior, what they did and what they suggesting. read more

Typical pet smart, but this one seems a bit smaller to me. I don't like the vertical layout of the mall and parking in which it's located though. A pain in the rear. Stand alone Pet Smarts are more convenient. read more

After hitting the jackpot w Kyza, I refuse to take my pup anywhere else! I have about 3 Petsmarts on the way to this one but the attention she gives Luna is unmatchable! Best groomer yet! read more

I decided to bring my Havanese pup, Asher, to the Banfield location here. I heard great things about the Banfield chain from other pet owners, and since this location was right around the street from my house I decided I had nothing to lose. After my first visit, I was so happy I decided to sign up for a Wellness Plan. Dr. Oudin is an absolute angel, and Asher LOVES her. She took her time with him, rubbing his belly and giving him treats so that his first experience wasn't all tests and shots. The vet tech was awesome as well; you can tell the staff there really love and care about animals. Dr. Oudin also neutered him last month and I was just as pleased with how his surgery was handled. Drop off was early, at around 7:30 am, and I received a call by 10 saying that he was finished and everything went well, but they were going to keep him until at least 1pm to monitor him and I could pick him up after that. I appreciate vets who clearly care for the animals, and the fact that they kept me updated and kept him to make sure he woke up properly was amazing. They also call the day after all appointments to check up, and after his neutering they called 5 days and 10 days after which was great. Since the vet did such a great job, after exhaustive research for a groomer I decided to try out the grooming salon at this same Petsmart location. My pup has a bit of anxiety when I leave him so I was nervous about how he would handle it. Carl, who groomed him, played with him for a bit while he checked out his fur to get a proper assessment and assured me he would take his time. He actually recommended just doing a quick bath and trim since it was his first time but I asked, if Asher behaved, that he please do a full groom. I got a call about 4 hours later saying he was ready to be picked up. Carl explained that Asher was nervous in the beginning, but he took his time and once he gave him a bath he immediately calmed down. He also said he gave him some play time in the middle of the process which I thought was great. Asher not only looked amazing (he gave him a beautiful cut, not just a shave like some groomers do), but he also came out happy and smiling! They sent him home with an adorable little gift bag and a toy. Overall, I am beyond pleased with the Dadeland Station Petsmart location. The people they employ are absolutely wonderful with pets and you can tell they really care about them. I would definitely recommend this location's services! read more

Super friendly employees and great customer service! Special shout out to Shakara! Love how she groomed my dog!