Went right after my lash appointment as they are both at Mililani Town Center. Grandpup's birthday is this weekend. Looked at the bandanas, clothes, toys and snacks. Found some items then stood in line to get the gift cards. While the cashier was ringing me up she stopped and asked, Is that rain? Sure enough. No parking stalls right outside their door. Hurriedly dashed to my car with my 5 items for Grandpup. Picking up Lunch and bank will have to wait til tomorrow. Cloudburst!!! At least accomplished 2 of the 4 errands today. I can work on her birthday card later this afternoon. read more

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This review is exclusively for the GROOMING services only. I hesitated to leave my first review, but I felt that perhaps the manager ,or the public, would benefit from the feedback. Maybe I'll share my experience with corporate. From the moment I arrived, I did not feel welcomed. The groomer who I shall reference as "flower" did not smile or even say hello. I initiated communication regarding my appointment and details. There was absolutely no warmth, no greeting, not even eye contact, NOTHING but a strict transactional stare into her computer with irritation in the tone of her voice when she acknowledged my appointment. I had to request for clarification of my services since nothing was communicated back to me regarding what the groomer was intending to do. It would seem reasonable, or friendly at the very least, to communicate and confirm the services of the appointment? Upon completion of the service and retrieving my family member, I entered the service room and, yet again, the groomer didn't even bother to acknowledge my presence with a simple and courteous customer service focused greeting given a smile would have been asking of too much from this individual. With just a transactional stare into her computer, she asked "did you pay?" Perhaps making an effort to make your customers feel welcomed, acknowledged, and most importantly, appreciated, would strengthen your relationships and forgive any of your shortcomings. As we locals say "everyone knows everybody." I definitely hesitate to return to this location and will most definitely be staying away from the strong stench of this wilting flower. Outcome of grooming service: 3 star Customer services of flower: 1 star Mahalo! read more

Dr. Black was very pleasant, knowledgeable, and gave Scrappy excellent care. We originally came in thinking he might just need some grooming for his ears, but it turned out to be an ear infection. Thankfully, they had a 5 o'clock appointment available. The vet clinic closes at 7 PM and takes their last appointment at 6 PM, so I'm grateful walk-ins are an option. Marissa at the Hawaii Pet Vet counter was very friendly, and I really appreciated Dallas's energy as well. The entire staff at the Medical Center was fantastic. The PetSmart manager was also so kind, and the team made us feel very welcome. This PetSmart will definitely be my go-to, not only because they have a grooming option but also because they have an on-site veterinary clinic. I loved that someone checked in on us during our visit to make sure we were comfortable, and a young lady even gave Scrappy a sweet welcome pet that made him feel loved. That kind of thoughtfulness means a lot. I also noticed they have great clearance deals on tough toys, which is perfect since Scrappy is definitely a chewer and destroyer, lol. Overall, this was an amazing first visit. I'm so grateful for the warm, friendly community I've found here in Hawaii, and I want to thank the entire PetSmart team for such a great experience. read more

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Very convenient location in Mililani with Walmart and Zippys nearby. This Petsmart location is very spacious and has so many choices for all pet needs. Just ask an employee if u need help. Some Petsmarts are not as good as this store. They will open a new cashier line in case there are too many customers waiting There is a large parking lot which is convenient. read more

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My 6 mos border collie Harley just completed and graduated from puppy training at Mililani's Petsmart. I love the classes, and especially love Gail who teaches the class, and I enjoy spending one-on-one with Harley (since we have three other needy dogs at home!). The puppy training class runs for 6 weeks, once a week. I chose Saturday at 12:30 due to my work schedule. I also love the convenience of items at the store, such as training treats, harness, belt buckle harness, and toys and treats to chew on to keep Harley out of mischief (digging into trash, chewing slippers, pulling laundry out of laundry bin to chew on, etc - Don't get me started!). As part of a training package, I signed up for the puppy/beginner class, to be followed by the intermediate class, which starts on March 22 at 2:30 p.m., which is perfect timing since I can jog/walk the other dogs when I return home after class, and it forces me to take my mind off of work! read more

PetSmart - Harley at graduation - Pet Groomers Near Me - Mililani, Hawaii

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I AM ELATED TO BE WRITING THE FOLLOWING: now a HUGE percentage of us are dog owners. And, the dog "LOVERS", usually shop for items other than just dog food. You know what I mean, eg. chew toys, stuffed animals, doggy treats etc. Well, for the FIRST TIME IN MY LIFE, I was looking for a SHOHEI OHTANI baseball jersey for my little "NATSU". (Natsu means summer in Japanese, as she was born the first day of summer). WHY did it have to be a Shohei Ohtani jersey? Because at my age (let's just say I'm "very well seasoned"), I've never watched a MLB game in it's entirety (IN MY ENTIRE LIFE) till the World Series of last year. I find this player to be truly amazing in what he's accomplished so far. (And I know there's MORE to come). So I bought a Shohei Ohtani T-shirt a few months ago, a DOUBLE World Series Shohei Ohtani bobblehead doll which arrived last month, and to finish my "collection", a Shohei Ohtani jersey for Natsu. However, PetSmart Mililani TOTALLY SOLD OUT of his jerseys. Now, I gotta say this, NOT ALL employees of other companies would do this...BUT, SARAH and JOANNA did!!! Knowing how badly I wanted it, and how majorly dissappointed I was, they called the other locations. Needless to say, due to his (Ohtani)'s popularity, the other locations were ALL SOLD OUT. So I apologized to Natsu and accepted TOTAL responsibility. (I SHOULD HAVE PURCHASED IT WHEN IT FIRST CAME OUT) Lesson learned yeah? Well, (THANK YOU GOD), Friday night, BOTH SARAH AND JOANNA, called and left message that "a limited shipment of jerseys" came in. They'll have a small AND medium put on the side for me. When I called (after a horrendously busy day), Sarah and Joanna were already off work. NOAH listened to me patiently and said that he is aware of the situation, and will double check and keep it in the office. Well, this morning, we anxiously, hurried to PetSmart at opening time, and was referred to BEN, the manager. Checking the office, he came back with the TWO jerseys. He then patiently waited while we had Natsu try on BOTH. These FOUR employees are just AWESOME IN CUSTOMER SERVICE!!! And in the words of the great Bill Miller of "STILL STANDING" (played by Mark Addy)...they are "EXCELLENTE". And trust me, GREAT SERVICE IS SO HARD TO FIND THESE DAYS. WHOoooo!!! read more

PetSmart is my go-to for my pet needs. We mainly purchase dog food. Wide selection but we buy Nutro dog food (pink bag) for small dogs. Our mini schnauzers love this food and it's great for their skin and weight management. The store is spacious and very clean. It's seldom they run out of anything we need and on some things, the price is close to Walmart. If you've been looking for a great pet store,, stop by and shop here. read more

We were in search for a groomer for our new puppy and we were so incredibly lucky to get Lexi to take care of us. She took incredible care of our puppy and she came back to us looking and smelling great! Easy check in and pickup process and most things can be completed just by using the PetSmart app. Highly recommend Lexi and can't wait to bring our puppy back again for another appointment. read more

PetSmart - Pet Groomers Near Me - Mililani, Hawaii

No customer service rude and not helpful... Just asked a simple question gave a fast answer and walked away... Refuse to give my business here ever again... read more

PetSmart - Pet Groomers Near Me - Mililani, Hawaii

Their selection of cat food here is extensive. I want to say it was 3 rows? They have adoption cats on the back right side by the food as well as on the left side. The prices are so-so. It's not the best, but not the worst. It was interesting seeing people come in with their pets. Overall, it was a pleasant experience here. read more

PetSmart - Outside - Pet Groomers Near Me - Mililani, Hawaii

We try to manage our two-year-old long-haired dachshund's hair on our own but she was long overdue for a solid haircut, specifically targeting her undercoat fur. Making an appointment online was easy and since this was her first professional grooming, I splurged a bit with the selections. The entire service took around 3 hours and cost around $100. Our service provider was very kind, though 10 minutes late to the appointment, and took great care of our baby. Docking one star because I was told that I'd receive a text to pick her up when she was done but I did not. The staff was aware their communication system was finicky but didn't attempt to follow up with another text or call for another 45 minutes. read more

They have a friendly staff. Their merchandise I need for my rabbits are always available.

Petsmart is a very good pet store and has many products that others do not carry. Hills Science Diet has a range of food that actually is a prescription pet food and Petsmart is one of the few that carry the c/d kibble AND canned soft versions. My shihtzu has a liver/kidney shunt that causes small stones that fill the bladder and prevent prunes and protein from being broken down and disbursed. The Hills Science Diet has kept my little guy alive by using that food (prescription c/d) for urinary solutions alive. Many Dalmatians have similar issues and require similar solutions. I owe Petsmart, and my Vet in Salt Lake SC, a gratitude for insuring our pets live. Please support Petsmart bybfrequenting for your pet purchases. read more

Our poor doodle went in for a haircut and bath. when we got home we noticed his ears were so bloody at the ends. Here we are 4 days later. He has ear infection, eye infection and hematomas on his ears where the bottom of his ears were cut. Very disappointed and so much money to fix my poor doggy at the vet. read more

I love the cashier Sarah she is so nice and truly loves her customers and fur babies my Tofu loves to go to Pet Smart

This store is nice and big, has a lot of options of essentials. Customer service is nice, and the store seemed pretty clean! Got a few mice, and am enjoying having them. It IS an expensive store, but that's Hawaii for you. Got my essentials online, but got a few things that you couldn't get online, so that was nice. All in all, I would come here. read more

PetSmart - Pet Groomers Near Me - Mililani, Hawaii

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John did an outstanding job on my little Olive! I was so scared to have her cut but she looks amazing! He was very patient with me (and her) and listened to what I wanted and asked me questions... Mahalo nui loa, John! read more

PetSmart - Love Olive's little poodle/Bichon baby cut! - Pet Groomers Near Me - Mililani, Hawaii

Plenty of parking and the common area outside was well-kept. The interior of the star was brightly lit and appeared clean. There were shopping carts available and product shelves were neat and well-stocked. I can only speak for the dog related items, but I've found that PetSmart's prices are better than Petco's, and PetSmart's rewards program adds even more to the savings. I have not noticed any employees on the floor during my visits, but neither did I need any assistance. I deducted 1 star because my checkout experience has been hit or miss. On my first couple of visits, the cashiers were pleasant but did not engage with me or my puppy beyond scanning the items I was purchasing and collecting payment. During my most recent visit, the cashier came across as though she hated being there. Unfortunately, I didn't get her name but she wore a scowl that would scare the friendliest of pets. read more

Place is a complete scam I tried to pick it up in store after order and would not let me. It could only be delivered and so I thought fine USPS, nope it went to automatic 18% tip to door dash and tried to cancel and it would not let me. Then it says on their web site $32.95 but they charge me $44.95. Tell me how this is legal... if I take it back I am out the tip to door dash. read more

PetSmart - Pet Groomers Near Me - Mililani, Hawaii

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I brought my 5 month old Shih tzu for a puppy cut, yesterday. Our appointment was actually schedule for Sunday, but due to hurricane preparations it was rescheduled. We dropped Bella off at 10 for her appointment, and was able to pick her up by 11 even though I was told 12:30. She looks great, and Rosanna did such a good job in taking care of our Bella! Thank you PetSmart Kalihi. We will be back soon! Aloha~ read more

PetSmart - Puppy trim . Ciao Bella!! - Pet Groomers Near Me - Mililani, Hawaii

Year after year (except 2020) we can always expect a picture with Santa at the Mililani Petsmart! This year was really nice because it was done in a private booth. The pups don't see other dogs around so they don't get as upset and take a great photo! This year there is also a Petsmart Santa Photo contest! The Santa was great as always and the photographer was also in great spirits! Makes the experience fun for everyone and keeps the pup's attention for a great photo! Thank you again Petsmart! read more

PetSmart - 2021 Christmas pic with Santa #SantaAtPetsmart - Pet Groomers Near Me - Mililani, Hawaii

This PetSmart has been here in Mililani for awhile and we love it. My parents have a corgi mix dog who is an absolute angel and she loves PetSmart too. She is a regular visitor to their salon to get a pawdicure which includes an ear cleaning, nail trim and grind, feet trimming and pad shaving, teeth brushing and breath freshener and a cologne spritz completed with a bow or bandana. The groomers are great with the dogs and provide excellent customer service. We love watching her get groomed at the spa. She always has the biggest smile :) The store has a great variety of pets (fish, guinea pigs, turtles etc) almost every pet item you can think of and of course lots of toys and treats to choose from. The PetSmart employees are always very helpful and knowledgeable. Check them out! read more

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Thank you Kimberly H. U did an awesome job!! Boba loves his new look!! Feels great !! Keep up the good job we will see u again read more

PetSmart - Kimberly H. Did awesome job!!! Boba loves his new look !! Thank you Kimberly!! - Pet Groomers Near Me - Mililani, Hawaii

SeYoung is great! She take excellent care of my special needs dog. Thank you for always doing an amazing job!

This PetSmart location is amazing for many reasons, such as bring located near Town center - convenient. This PetSmart is open pretty late, so if you need food badly you can drive here and pick up food quickly. There are 2 cat adoption centers in the store, on the left and right side. They also have fish, Guinea pigs, mice (sometimes), crickets, chinchillas, birds, and turtles/tortoises. Most of the animals are healthy, bought a guinea pig from there and she lasted quite a while. Staff is friendly and overall a really well deserved 5 stars. read more

Pretty good all in one store for your pets . You can get your pet food and other necessities and even take them and get vet services or grooming . They did a good job grooming my two dogs and are very friendly! read more

Friendly receptionist name Sharon. She was very pleasant over the phone upon scheduling. Upon arrival check in process was punctual and smooth. Got a good quote at $34.00 for an initial exam, compare to other Vets around the island at $60 plus. My dog had blood in her stool and wanted her to get checked out. I walked out with a couple of medication and a $246.00 bill. The Vet Doctor is young and informative. The Vet Tech is very sweet. I recommend this Clinic for all your pet needs! read more

The store is good and staff friendly. However, do not buy fish from this Petsmart. I have tried twice to buy fish but both times, they died before I got home. I notice that the aquatic salepeople had no knowledge of how to handle aquarium fish and combined different fish from different tanks in one bag which is a big no no. they also did not put enough oxygen into the bags. If I have to buy fish, go to the Petco in Pearl Highlands. the aquatic salepeople are much more knowleagable and handle the fish properly. read more

Be careful when buying tropical fishes from this location. More specifically, the fancy guppies. I bought about 10 fancy guppies and threw them in my 2 ponds at home with other guppies that I have raised for years now and were thriving. When i added the guppies from Petsmart, within days, most of my existing guppies all died. At first, i did not think it was the Petsmart guppies but this happened to me twice already. I bought fancy guppies from Petsmart Mililani last year and it also killed my other guppies within days of mixing them. Call me stupid for giving them a benefit of a doubt and buying more guppies from them but i will never ever buy any guppies from this store again after these experiences. Be careful and don't waste your $$ there. read more

They are always accommodating & patient. We always walked out satisfied & happy with their services. This location seems to be the best & cust service oriented. read more

Thank you Karen V for taking great care of our Honey! Our dog is a rescue that is highly anxious and unable to be in a kennel for long periods of time. She was abandoned in a public restroom and we don't know what she went through before we found her. For that reason, we always request the express service. Honey is typically anxious around anyone other than our family and doesn't like any other dogs except her brother. She loves cats though. Despite those factors, Karen V has always been able to do a great job grooming her. Thanks again Karen and see you in eight weeks. Thank you Cheryl Mae and your co-worker (sorry I didn't get your name) for taking good care of Shepherd today. I am grateful that your co-worker was able to alert us to the fact that Shepherd may and probably has ringworm. We were able to schedule an appointment with our vet to take care of that and we have him separated from his sister for now. I apologize for not leaving you both a tip. The line to check out was really long and I meant to do it after we paid, however, at our age a lot is forgotten in a short period of time. lol So sorry and thanks again to you both!!! read more

PetSmart - Thank you Karen V - Pet Groomers Near Me - Mililani, Hawaii

I chose Petsmart grooming and specifically Ms. Gia from Yelp reviews. She is fantastic! I saw her name and Shih Tzu in the same sentence and booked an appointment. I tried my best to groom on my own, but I knew I was out of my league. I got refused by Petco Pearl City for my baby's nails being too long. I took her to Dr Gulliver (Go see him! Gentle, pet lover, and extremely reasonable! Waimalu Shopping Plaza across from Safeway) and they trimmed nails and cleaned her butt. I got my baby to Ms Gia. She is so gentle, very engaged and caring of your dog! She asked many questions and made me feel at ease since my baby is a special needs dog. When I came after the phone call, I couldn't believe my eyes! Where's my dog? And look at this beautiful baby! A cut above what I'd ever had before! Thank you, Ms. Gia! You are a true friend of pets and their parents in Hawaii! read more

PetSmart - Missing and eye and blind in the other one, but she's a baby and loves Ms. Gia! - Pet Groomers Near Me - Mililani, Hawaii

***Update***They responded to my negative reviews here and directly to corporate by offering me a refund. I wasn't going to bother going in for the refund because it wouldn't change my negative opinion, but the last time I was there returning some things I bought at the Kapolei store, I got the refund. ‍*** Don't waste your time or money unless you really don't care about a job well done or getting lied to. This is our second time visiting their grooming salon and I only went because it is a Sunday and we had just returned from vacation, so I needed help trimming and grinding my dogs nails. The last time was for a "puppy trim" which resulted in rash/irritation, a Brazilian instead of a "sanitary trim" and a urinary tract infection requiring 2 weeks of antibiotics and daily antiseptic wipes/topical medication. I dont know why I thought a nail trim/grind and ear cleaning would go any better. Maybe because it's simple. The best part was that they trimmed her foot pad hair, and that the associate (clearly not a groomer) was pleasant even when they tried to downsell me when I asked about a Pawdicure package, then lied about cleaning her ears when I came to pick my puppy up. I questioned him about the waxy, dirty ears and he proceeded to tell me "we wiped them out with cotton balls" and then launched into a spiel about continued monitoring for smelly or puslike discharge that might signal an infection and the need to seek veterinary care. I was a vet tech/assistant for two years. I try to clean my dogs ears twice a week or any time they get wet/bathed, and I keep the hair under the flap trimmed/thinner as much as possible to help prevent ear infections. I think I can tell if my dog has had her ears cleaned or not. They even told my she didn't need a nail trim. I explained that it was mainly her front paws but that I wanted them all ground. I said they were starting to curl and split and that I wanted them trimmed and smoothed to push back the quick. I'm not sure why that's so difficult to understand, but I paid for a Pawdicure package and got a nail grind and one dewclaw missed completely. Someone tell me what their training or screening process is? I took my pet here to get a service and I didn't receive it, aside from a nylon bandana they advertises their shotty services. Maybe keep the bandana and do a thorough job, and then maybe your employees can have a little pride and integrity in a job well done. read more

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Most of my visits for grooming services was pleasant. You can either make an account and schedule an appointment online or call. It was annoying at first to make an account and blah blah blah. Dates I picked wasn't available so it was difficult to see what slots were open. I just waited until the next day to call for the next opening. Ironically when I called, the original dates I had chosen were open, irraz. Make sure your fur baby is vaccinated and your putting flea drop medicine on consistently. They'll ask again when dropping off your animal for the appointment. I've been coming here for years because of the location convenience. They groom my shih-Tzu pretty well. She's a stubborn little girl who absolutely hates it when I try to trim the hair around her eyes and mustache. Don't touch the stache she says! Somehow, I don't know how they do it, but she comes out looking so fresh and so clean clean! Although I invested in the whole buzz set for her, I'm not able to cut her as well, so I'll leave it to the professionals. For a small shih-tzu, the price I'm charged is crazy ridiculous.. I hope it doesn't go up anymore.. This was the first time she has walked out with a pretty pet smart bandana. She never got not one since I have started coming here, years ago. Thank you for the nice touch! As for the store, I've gotten all sorts of products here, from turtle food, to fish tanks, and doggy costumes. Sign up for the rewards and become notified via email for savings. All my interactions with associates are pleasant and they are very helpful. read more

PetSmart - Cute bandana - Pet Groomers Near Me - Mililani, Hawaii

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It was our dog's first time grooming & Lynsie took very good care of Enzo! she made sure to take her time, she was efficient, very friendly & our dog came out looking so handsome & clean! I would recommend Lynsie to handle your animals & I will be seeing her again soon for our dog's next appointment! I appreciate her taking the time to make my dog feel as comfortable as possible! Thank you 10/10! read more

PetSmart is my go to pet store located in the Mililani Town Center. They are in the back across Zippys. For the most part it is usually easy to find parking, but during dinner time it can be difficult because you're competing with Zippys customers. This PetSmart has great staff members who love animals and who are always helpful. I come to pick up toys, dog food, treats and to get my dogs nails trimmed. This service is a walk in service. If they are busy they ask you to walk around the store and they will call you over the intercom. Join their rewards program so you can accumulate points and redeem them towards money off your bill! If you get a puppy they have a puppy coupon book for $20. It's definitely worth your money because it has a $15 off coupon for dog food along with other much needed puppy items! read more

PetSmart - Holiday Bandana's! 5 to choose from - Pet Groomers Near Me - Mililani, Hawaii

I bought my Puppy Shadow to get washed, nail trim and a quick paw fur trim and I am so impressed with the service and how the groomers handled him. It was his first time and i was scared he was going to scream bloody murder and he wasnt leash trained yet. He was only scared when they took him to the back but when I picked him up he was pretty relaxed and happy. The ladies were loving him and showing attention to him so he loves that and that is why he didnt mind getting groomed. I will for sure bring him back to Lauren or even the other ladies who was playing with him. Thank you for the great service and taking care of Shadow and got him a little comfortable with the leash. I will be back very soon again since he is already dirty. read more

PetSmart - Pet Groomers Near Me - Mililani, Hawaii

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worse service .gone there to for a kitten we have seen online . Worker past me twice talking very loud. Takes me to older cats and sick ones saying I should take one. I've told her multiple times I've came to see a certain kitten and she ignores till one cat had diarrhea. She took us to the kittens and told other worker we only can see one at the time. ( lady with kids before us had nobody watching them with kittens and had all them kittens out and kids was left alone with them to)And she leaving then came back and said the one we wanted is taken. So we picked the another she tells me no, and she we'll call me . Not to mention before she left she told us to get a stray cat and lock it in a room. Made one of my child cry. She calls me back next day while I was busy for talk to my relative. We find that odd. read more

I did not hesitate giving 5 stars for excellence in customer service, friendly, feeling confident to leave my 2 kittens in the arms of MELISSA*****!! It is my belief that kittens know the arms of safety, confidence and love. They felt, I felt that. MELISSA'S phone and physical presence was apparent. I can't wait to bring my kitties back on a regular basis!! The entire PETSMART staff is friendly and welcoming. They always ask if we need help with anything. My hope is that Petsmart will add a few more services for this Mililani pet community. Thank you PETSMART!! read more

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Brought our cat in to be neutered. The staff is very friendly at pet smart. We had to arrive before the store opened, as soon as we got there they opened the door for us to go in and check our cat in. Store was very clean.. because the store was closed, the associates stocked the floor. Lots of animals also available for purchase. read more