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    The Chow Hound

    4.8 (60 reviews)
    Open 10:00 am - 6:00 pm

    The Chow Hound Photos

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    Hide worms/bugs? Completely infested.
    Kathy L.

    My boyfriend always stops here and spends hundreds upon hundreds of dollars on dog treats for our Labrador but this last purchase was 100% regrettable. Among buying plenty of cow tails, bully sticks, braided pork esophaguses and other various treats for our dog we started seeing what looked like hide worms. We had never seen or had one appear until around the day we brought the treats home from Chow Hound. Upon inspecting the treats, we found an infestation of what I believe are hide worms/beetles! We immediately took the following pic and video before quickly throwing the remaining treats and pork esophaguses away. I had to clean and sanitize the entire house and I hope my dog doesn't become ill by having likely ingested some of these bugs. We will never buy anything from this place, again.

    Easy to find Goodies as well as an assortment of nutritional dog foods and A freezer of primal.
    Hikari D.

    Love her assortment of high quality dog food and snacks. Have been feeding her products for about 10 years. My dogs live well into their teens and have never tired of eating the food.

    Our furry child Luke loved the cow tail.  Highly recommend it.
    Cassie N.

    Thank you to Jackie and Riley for making our first visit there a welcoming and educational experience. Our furry baby loved the store and totally enjoys the cows tail Jackie recommended. The store has many product and some that are unique. Jackie is very knowledgeable and helped us find another dog food. They have small bites of our food in the freezer so we will definitely be back.

    I thought it was real!!!
    Rachel I.

    Yelp 100 Review Challenge 2015: 94/100 Wow, coming here is one of the best decisions I have ever made for my dog, Wes (along with changing his vet from VCA, but thats another review of its own). I called the owner while at work in town and gave her a general background on my dog and she told me to come on in. I informed her, with Hawaii traffic, I may not make it in time for they close at 6pm. She said not to worry, she would be there. Sure enough she was, about 30 minutes before closing. After she assisted another customer she gave her full attention to us as she asked questions to suggest the best remedies. She definitely doesn't try to sell you on anything, only what you need and only the best quality. Even after 6pm (closing time) passed she continues to serve us and did not rush us. Not only did I learn new things about dog's health but after my purchase she gave me free samples to try with my dog since I was deciding on switching from Blue Buffalo. Forget Petco, shop local with a knowledgable owner whom actually cares about your pet! I highly recommend coming here for your pet's needs.

    This is her current allergy condition. I'll post an after pic once she heals! Hoping the Kelp and Avoderm will do the trick!
    Shantell R.

    I just spent an hour at The Chow Hound in Pearl City with the owner named Jackie. She had amazing customer service and listened intently to my concerns about my dog's health and allergy issues. After much discussion and suggestions, we decided to try to change Nahla's dog food because that may be the allergen culprit. She gave me a bag, literally a bag FULL, of different Avoderm samples to try and see what she likes. She also gave me samples of grain-free treats and kelp, which is really what I went there because my cousin recommended it for Nahla's condition. I was so ecstatic with the attention Jackie gave me and the care she had for my dog. She asked tons of questions to gauge if there were any other issues and gave me suggestions on other things to look out for and other methods to try. She is truly so knowledgable, I can't see myself ever shopping at another Pet Store again. I highly recommend the Chow Hound! Don't shop anywhere else! Support local business and buy from an individual who truly cares about your furbabies well-being and not the profit she makes from her sales. I can't wait to see if these products work! I'll be back to visit Jackie soon!

    Get your pet supplements at The Chow Hound.  Jackie will recommend what is best for your pet!
    Vicki Y.

    My senior citizen Pomeranian has hip & joint issues on his right side. Jackie recommended a natural product made here locally in Hawaii . It's a liquid spray on food, so it's very easy to give your dog if they are adverse to pills, or have any dietary issues, etc. which my boy is very picky, so finding the right product has been challenging. I don't like to give him anything that isn't natural as nature intended our creatures to eat from nature... Real food. Anyways, I was adding the suggested amount on the bottle for his weight range. I saw some improvement... But, he was still limping after a couple of months of supplementation to his food. Jackie suggested that I double his dose. I did! Great call Jackie!!! Thank you! My Koloheboy is walking better!!!

    Joan A.

    The owner is very friendly and gives great customer service! They carry EVO here. Always come back here because she's the one of the few places that carry EVO! This place is located in the same shopping center as Genki Sushi and Zippys Waimalu. She also carries Earthborn and California Natural which are the brands that a lot of my friends feed their pets which you can't find in your regular pet stores as well. She has the best treats where you can scoop your own and I believe she charges by the pound. It's a small store but has pretty much everything you need for your pets. Go check it out... You won't be disappointed. You pay more but the food is better quality and so is the customer service!!!

    Friendly and knowledgeable Jackie and birthday Golden boy

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    Jackie is awesome, knowledgeable, and funny. Quality items in the whole store but my Lulu has her favorites.

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    Very informative and able to to assist your pets/dogs needs. Highly recommend if you are looking for quality food.

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    Page 1 of 2

    Ask the Community - The Chow Hound

    Review Highlights - The Chow Hound

    Jackie gave us healthy samples to try out, we found the one we liked, and if not in stock, she will order.

    Mentioned in 21 reviews

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    Petco

    Petco

    3.3
    (296 reviews)

    Christina at Petco was absolutely wonderful with my dog, Maddie. From the moment we arrived, she…read moretook the time to really listen and understand Maddie's specific needs, preferences, and sensitivities, which immediately made me feel comfortable leaving her in her care. I asked that Maddie only receive a bath, blow dry, and nail trim (no haircut), and Christina followed every instruction perfectly, including using Maddie's special shampoo. Maddie came back looking beautiful! Extra fluffy, fresh, not matted at all, and most importantly, calm and in great spirits. What really stood out was Christina's kindness and genuine care. She took time to talk with me before and after the appointment, never made me feel rushed, and clearly treats the pets she works with like they're her own. The treats were such a sweet touch too! Thank you, Christina, for taking such great care of my girl!

    This was a disappointing visit. I scheduled an appointment for 12:30 PM to have my two Frenchies…read moregroomed. When I called ahead, I specifically asked if there were any requirements or documentation needed, and I was told no because Hawaii does not require rabies documentation. When I arrived, they asked if my dog had any allergies, and I explained that he does not, but he does experience seizures occasionally. The woman at the counter with long hair and a ponytail spoke with the manager, and I was then informed they could not groom him because of the seizures. They asked if he was on medication, which he is, and whether the seizures were triggered by noise, which they are not. I explained they only happen every few months. While I understand policies are policies and I did not argue their decision, it was frustrating to find this out only after arriving for the appointment. The manager did provide me with a recommendation for another groomer, which I appreciated. The manager answered my questions and gave me options for types of trimmers that I could use at home. However, the customer service afterward was what truly disappointed me. I mentioned I no longer wanted my other dog groomed but was interested in purchasing nail trimmers. The manager asked an employee to assist me. The employee walked away, and I followed her, but then lost sight of where she went. I eventually found her sitting at the front of the store waiting for someone else to bring the item. When she finally acknowledged me, she simply said, "Oh, I'm waiting for them to bring it to me." The issue was not the wait itself, it was the lack of communication. I was left standing there confused, having to look for the employee, only to find her sitting down without ever telling me what was going on. Overall, this experience could have been handled much better with clearer communication and stronger customer service.

    Moanalua Pets

    Moanalua Pets

    3.5
    (97 reviews)

    Small quarters but the selection packs a decent punch. Owners and staff are welcoming,…read moreknowledgeable, and helpful. Not your usual aquarium store layout with most tanks on one side of the store while accessories and food aisles dominate the square footage, but tank-maintenance, small pet, and reptile wise, they have a lil bit of everything you need. It's all there. I was looking for more aquatic plant additions, shrimp, and loaches for my tanks when the owner informed they get re-stock and new shipment every Tuesday. I ended up leaving with male guppies, Molly's, and some homemade beef jerky (which was 10/10 btw) that auntie at the register offered instead. Don't know anything about the "smell" mentioned in earlier reviews because there wasn't one, not even the pet store kind that's expected. On the subject of earlier reviews, as far as service goes - it was busy since it was a Saturday and no one was rude or unhelpful to us considering we came in a big group with teens and kids, an age range famously known for wandering around with zero spacial awareness for others. They could have been annoyed or impatient about that alone, but they were accommodating given the size of the store. One staff member entertained my kid-sister's questions and requests while simultaneously helping others and cleaning the tanks. An example for you. For being a local family owned business since the 80s, I don't think over-the-top service is necessary. But I have a soft spot for small local business owners, so what do I really know? They keep the community alive. It gives them their own character. I doubt a 3 or less star review would negatively impact these long standing businesses anyway. But that's because I live in reality. I'll be returning every other Tuesday after they've acclimated/quarantined the last weeks new shipments. The location beats having to go Kalihi or Town if you live in nearby neighborhoods. Love that.

    Hey I was just wondering if you guys want to buy some jackson chameleons. Male and female. They are…read morelocally grown here in Oahu. Human friendly. I catch/raise them down the road from where I live so if you guys wanna start selling them let me know as we can talk prices. Kai 8082008273

    The Chow Hound - petstore - Updated July 2026

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