Julia was amazing! She took the time to ask exactly how I wanted my dog's haircut and made sure she…read moreunderstood what I was looking for. After the grooming, my dog looked so happy and relaxed, which meant a lot to me. You can really tell she puts her heart into her work. I'm so happy we found a groomer we can trust. Thank you, Julia

I called first thing in the morning today and luckily they booked my dog an appointment later in…read morethe day. My husband and I are both speechless and very happy to see our Oreo's new look!!! Lucky to have found this place !! Thank you Ms. Jin!! We will definitely see you again !!

I have been going to Pet Haven for over 20+ years ever since I moved to Kapolei. Cheryl was the…read moreoriginal owner and I was always pleased with her cuts and care she provided to my 4 dogs. It is now 2025/2026 and Cheryl's younger sister has taken over the business with Cheryl semi-retiring. The service is still amazing and very caring to the dogs, and Des is modernizing the operations with on-line bookings and automated reminders....very cool. I am on the 4th generation of my dogs, where I bring all 4 dogs for grooming/spa treatment. They all come out looking great. Des is very mindful of the dogs state of mind and does everything to try to provide a calm atmosphere for the dogs. For the caring service and great grooming the dogs receive, her rates are very reasonable. They actually seem to look forward to their spa treatment, unlike when I take them to the Vet.

04/26/2026 @1:30pm: I just moved home and was hoping to find my boy a new groomer. I walked in and…read morechecked in and she seemed a little overwhelmed/wanting to get the day done with (we were her last client of the day). She asked me what kind of cut I wanted and I let her know I wanted a mohawk style cut and she said she didn't understand what I wanted, I then tried to show her using my dogs body and she was still confused and started getting an attitude. She told me to pick a blade size before she could proceed and I tried telling her that I wanted to first show her what I meant and she ignored it and walked away and turned off the music and then started to walk back. My mom had been with me and told me I should leave and not allow her to cut my dog. She must've overheard my mom say this because her attitude immediately shifted and she became a little bubbly and kinder. I let her know I didn't want the mohawk anymore because it seemed too difficult to communicate with her what I wanted and I would just do a trim all over and to round his face out. She then let me know typically only poodles do that cut and asked if I was sure I wanted that cut (completely unnecessary comment). I let her know he has been getting groomed and that is his typical cut when we don't do something fun/funky. I only stayed because my dog was in need of a haircut and I was already there. I really hoped the haircut would come out great since it was the same cut on his entire body and then just face shaping and she made it a point to let me know she's been a stylist for 30 years. I had to fix up the parts that were extremely uneven and I fixed behind his ears which were not groomed in the same places. She also let me know when I picked him up how much of a good boy he was for her so I'm even more confused by the uneven cutting. I will definitely not be returning and I am so disappointed by her service because the guy (Chris) who booked my appointment was so friendly and helpful.

Been coming here for almost a year now. We love Royalty Groomers! You can feel the love and warmth…read morefrom the groomers here. Nicole is the best. She recommends the right cuts and lengths for your fur baby and provides good education regarding dog grooming and hygiene. My dog always leaves looking fresh and smelling clean. We used to go to PetSmart before this but the prices are just outrageous nowadays. The prices here are extremely reasonable at about $75 cash and a few extra dollars if you pay card. I love the pictures they send at the end of their session that go by monthly themes! This place is located across the street from Saver's in Waipahu. There's typically always parking, especially in the morning. During the weekend, parking is sometimes tough. We recommend Royalty Groomers and especially Nicole! You can't beat the care and prices your pet receives here.

I see why Royalty Groomers has such great reviews. First time bringing in my Pomchi to get a light…read moretrim and staff there just knew how to handle my pup. Made the experience worthwhile being that they were quick and kept me updated when his grooming was done. First, and definitely won't be our last! Thank you Royalty Groomers!

We've only been here twice, but both times it was clear that my dog, Peggy, loved it! She is an…read moreEnglish Bulldog and had gotten incredibly stinky. I was at a total loss for what to do. After her "Bath Spaw" here, that stubborn smell was completely gone, and she has stayed fresh and clean for so long. They did an amazing job! I used to struggle so much trying to get the fold right under her nose clean, but since her visit, it has been completely clear. I'm so impressed with their care and attention to detail. I brought her in for the 'Pawdicure' package and it's the best for keeping her maintained in between full-service grooms.

Katsu and I have been coming here for the past few months and he loves it!!! He's always excited as…read morewe're pulling up to the location. He also loves playing with all the other pups! The offer other services like group hikes! I know not all dogs are "dog friendly" but they seem to have accommodations!! 10/10 recommend this place! Not only friendly staff but also cheaper than the bigger chains in the area!

Thank you for your patience & great customer service! I will forever recommend you guys.read more

The always take care of our dogs and give them the 5-Star Treatment. Their Staff is always…read moreprofessional and welcoming.

Wanted to try a new groomers close to me. Made an appointment more than a week in advance. Filled…read moreout and signed a couple of their forms. They then contacted me the day before asking me if I could come in the next morning instead of the 3:00 pm scheduled time. I told them I could not because I work in the morning and was starting early so I could drop my dog off at 3:00 pm. After some messaging back and forth, they ended up being able to accommodate us. I dropped off about 20 minutes early, and got a text message when grooming was complete. Lots of open parking stalls when I was there. They are able to take CC with a small service fee. I'm happy with the overall outcome and will be back when it's time again.

I am incredibly disappointed with the lack of communication and organization at this business. My…read moredog was staying at the MWR Kennel, which shares the same office. I booked a bath and nail trim for him on the day I was scheduled to pick him up. The appointment notes explicitly stated that he was already at the kennel.The day before his appointment, they texted me asking to bring in his shot records. I replied to let them know that MWR Kennel already had all of his paperwork on file, and they texted back saying, "okay thanks."Despite this, on the day of pickup, they completely forgot to get my dog for his spa appointment. They even had him marked down as a "NO SHOW" in their system! When I informed them about it, they simply said "oops." I pointed out that the appointment notes clearly stated he was in the kennel, and they even admitted that the notes were right there. It is completely unacceptable to miss an appointment and blame the customer when all the correct information was provided to them beforehand.

I would give 10 stars if I could. Great experience for my 5 yr old chihuahua and 15 yr old…read morechiweenie. Owner CAROL, on time in fact early. Love her communication skills. I'm so pleased with how professional and passionate she is about her job! Her van was so clean! Our dogs found a new grooming home! Never leaving her unless she retires, which I pray doesn't ever happen! Lol We LOVE HER! Our long hair chihuahua has NEVER been groomed this perfect in 2 1/2 years of living here. Former groomer here was mean and rude! So thankful to have found this company. So happy. Love this company for ALL OUR FURR BABIES GROOMING NEEDS! 10 PLUS STARS! We LOVE how prompt, professuinal, COMPASSIONATE, and passionate Carol is about her work. A groomer that feels like family. A new friend for our family!

**Pros:** 1. The company provides excellent customer service…read moreand communicates effectively. 2. The customized mobile grooming van offers convenience, as services are performed outside the home. 3. The groomer seemed to understand our requests without needing extensive explanation. **Cons:** 1. The service was relatively expensive, and the grooming results did not fully meet our expectations. 2. As this was our first portable grooming experience, the haircut outcome has uneven sections, with a few closely trimmed patches that gave a thinner appearance in spots. 3. During the nail trim, our puppy's paw was nicked and bled slightly; the full service fee was still charged.

Came here in a bad mood after my terrible visit from Petco. A young male worker asked if I needed…read morehelp and just that interaction made me feel a lot better and we talked about what I needed. Thank you Petsmart for caring about your customers I will always go here from now on even if it's a longer drive. My tabby loves it here too. #CyaPetcoHelloPetsmart

Great Groomers! Our Hiwa loves her time with Lucas and the rest of the staff! We love how well…read moregroomed she is when she gets home. She gets so excited when it's time for her to see them! I mean, Seriously excited!

Awesome communication from the start with Marissa. Love Lani's 1st Full grooming! 1st Lani wasn't…read moreplaced in a kennel. Marissa listened to all my requests and Lani looked great and was happy on pick up!! Thank you Marissa for yor awesome grooming!!! Looking forward to bringing my grand doggies to you. Thank -you for sending their estimates for full service, much appreciated!! Looking forward to Lani's next visit.

Was told on their voicemail that they were not taking new clients but if I left a message, they…read morewould return my call. Waited, and no callback was ever received. I was hoping to get my dogs groomed closer to home!

I take my Bella girl here every five weeks. She's hates getting groomed but Toko's always takes…read moregood care of my baby. I love that I can drop her off and she doesn't have to wait in a kennel. She's done within two hours and she always comes back looking so cute and happy. I get a cute picture of her every time she's groomed and scheduling is such a breeze. Anytime I've needed to make a change it's been easy and she's been more than accommodating getting me rescheduled asap. As much as I'd like to gate keep this spot I always recommend her to friends and family that are looking for a grooming spot that is affordable and treats their furbaby like family. Thanks Tokos for making grooming time as easy and stress free as possible for little Bella 10/10 recommend this place

Hiroko did an amazing job with my Kobe for his first real bath & trim. 10 star service! Thank you…read moreso much!