We took our dog Bella to the training classes at PetSmart and Debbi Esola was the best! Bella learned so much and she even does a super cute graduation for the dogs when they finish the classes.. I definitely recommend her to everyone I know who has dogs. read more

It's a chain and it has what I need. It's reasonably convenient. Not yuppified at all. Service is minimal but I am usually able to find the dog-related supplies I need right away. read more

I love petsmart. I get just about everything for my dog, aquatic turtles, and tropical fish here. However, not at this location. This PS definitely has some great staff members, but when I decided to get a dog, that is where it seemed to me they are truly lacking. All I wanted was to find out about puppy training classes and how to sign up for the, and no one could give me a straight answer. It finally got to the point where I was on the phone trying to find out info and the person recommended the one in Cherry Hill (either because he wanted to get rid of me - or because he really didn't know about their training classes) The fish/aquatic dept definitely have some good staff members who are willing to give their advice when you are starting out with fish or turtles. So I really appreciated their help, if only everyone on staff knew what was going on- that would have been great. read more

I have been taking my two pugs to get groom here for three years now. Never have problem until the last two times. And will not go back again. My dogs were soak when I got them. One of them got sick have a cold. They didn't dry him. And they didn't clean their fold or wrinkles. Their wrinkles are dirty like they didn't even wash him. I took pictures as a record too. Luckily I have towels to wrap them up on the way home. They should know that pugs are sensitive and can't be soaking wet for a long time. They get cold. So my grooming ended up cost more than ever due to vet bills and medication. Yes they have guarantee or it's free. It's a lie. read more

My husband and I took our dog here to get a haircut and, all things considered, he looked great, with the exception of his face and paws. We were told he doesn't do too well with his face and paws and we were okay with that. It's not ideal, but I get it - every dog reacts different. The only thing that makes this review a 1 star and not a 5 star is the staff's handling of the situation. The staff literally made it sound like it wasn't a big deal and that next time we came in, we just wouldn't do the face or paws, which is totally fine. Instead, when we tried to book again online a couple of months later, they blocked him. Like seriously, just own it and say we can't see him here anymore and that you'll need to use a vet groomer instead. It's not that big of a deal, but it felt so two-faced/passive rather than being handled in a blunt way. read more

The workers here do not want to help and for a good reason. They give horrible misinformation they could kill your pets. This is the second time I came back here asking for help and they all neglected. A lot of them don't seem to really know what they are talking about. The workers here need to be better trained and more helpful. Too much time hiding out listening to their headphones. read more

Yvonne at grooming was amazing! She really took her time and went above and beyond to make my dog Nigel feel safe and comfortable with her. He HATES getting his nails clipped and normally poops on something of my mine when we get home, but not this time! He even got his teeth brushed!!! I was amazed that he was happy after we left. Thank you so much Yvonne! You are now officially the only person I will take my dog to! BTW if the groomers do a good job, you should tip! read more

I've been coming to this store when visiting family in South Philly for the last 2 years until today. I asked for Beggin treats and the staff had no idea where to find them. I circled the store twice and found them in an area not with the other treats which is where I was told they were. Then I stood in line behind a lady who must be hoarding based on the size of her purchases. Her card was having issues and the line kept growing. So they open another line and everyone behind me got switched. Shouldn't I have been asked to go first? So I leave and go to the dollar store around the corner and found the Beggin treats as well as the same bone at half the price. read more

I bought a GUINEA pig there because I had a boy at home and they said they only sold boys and next thing I knew she had two babies. A year later I bought another baby guinea pig there and he died of respiratory infection a week later after $200 vet bill and then the one I already had caught it and also died they said I could return the girl and get my mo eye back but by then she was out pet. I think they should have given me my money back anyway since I went from 2 to 4 and it was their fault for not sexing the one I bought correctly. read more

Our dog Sadie just finished up all three levels of training with Debbi at PetSmart, and passed her CGC exam! Sadie is a VERY energetic dog, and we've BOTH learned so much from spending our Tuesday nights with Debbie over the last 10 months. She genuinely cares so much about the dogs in these classes, and will take the time to work with you on the things she knows your dog is capable of doing and learning. Sadie nearly jumps through the car window any time we drive into the parking lot for class, because she is so happy to see Debbi and her dog class friends. There truly aren't enough good things that I can say about Debbi - she is amazing and I feel like we hit the jackpot by finding her training classes. PetSmart is very lucky to have her! read more

Ridiculous waste of time at the registers every time I go to this place. Apparently, cashiers are not competent or reliable enough to scan multiple quantities of the same item. Instead the company policy is to unpack the 38 cans of cat food from the case and physically scan each item individually. This is why Amazon and online delivery services are putting these brick and mortar locations out of business. read more

Training Classes with Debbi: Best Decision Ever!!! My puppy, Kiku, used to hate coming to this store because I only ever brought her there to get her nails clipped. During one of those visits, my husband and I met Debbi, the Training Instructor. Kiku instantly warmed up to her, which was unusual, because she was always very skittish around new people. Impressed, we signed her up for a 6-week training class. We found out the first day that there was only one other dog in the class with Kiku, which was great because they got more time with Debbi than they would've in a larger class. Debbi did an awesome job with both dogs, who both did not know any commands before the classes. Kiku is quite stubborn, but Debbi somehow managed to teach her how to do the basics like sit & stay (no small feat). More importantly, we learned commands to use in life or death situations. Like "leave it," when your dog is about to eat a chicken bone on the streets of Philly, or "touch," when your dog somehow gets out of her harness and starts running laps around the block (this actually happened recently, and thanks to Debbi's superb instruction, I was able to quickly get my dog to come back to me before anything bad could happen. To sum it all up, Debbi did a phenomenal job (we even signed up for the intermediate class). If you think your dog needs training and you're not sure where to go, definitely come here and talk to Debbi before you do anything else. If I haven't convinced you yet, check out the prices for the classes. Pretty reasonable, I'd say. read more

I've was always dreaming to get a hamster I got to admit,petsmart is the best!!!!!!!!! Fish,dogs(not much),mouses, Guinea pigs,everything! Petsmart touches my heart and tells me to get a pet I really love petsmart (the best pet store in the universe) read more

Traveling (by air) with a pet? I needed to ship my cat with cargo to the West Coast. We thought PetSmart would know what's an airline-approved carrying case, but they don't. We arrived at PHL with the wrong size kennel and were forced to buy a $90 one from Continental/United. The woman at the cargo desk said that it was the fourth time it'd happened that week and each of the customers had purchased it from PetSmart. They don't know what's up. read more

NEVER EVER EVER USE THIS GROOMER ESPECIALLY MARTIKA!!! ive taken my dog for her regular grooming since she was a puppy and have had okay experiences. today, I will never go back. we brought our 18 month old dog in for her appointment and the staff, especially Martika were incredibly rude, impatient and rough with my dog. the tech came over to put a leash on her, backed her into a corner and tried to thrust it on her without greeting macaroni or even giving us a warning that's what she was doing. Dog Etiquette 101: NEVER approach a dog abruptly over the head without getting on her level and letting her sniff first. naturally, my pup yelped and jumped into the corner. Martika immediately said she wouldn't allow her to be groomed because she was too scared. Isn't it part of your JOB to be patient and calm my pup down?! Macaroni has been groomed dozens of times with no issues until Martika got involved. I highly recommend going elsewhere. Our dogs deserve love, attention and most importantly patience. macaroni is a little scared, but never aggressive and just needed some patience and kindness. instead she was refused service and treated like a rat. I will never EVER go back. read more

I adopted a cat from the adoption agency inside of there and they sold me a cat that is FELV+ I called and the manager said they don't test the cats unless you ask ..so PLZ if you are thinking about adopting a cat plz ask if the cat has been tested or you will be going home with a sick cat that can pass it to a cat that doesn't have it read more

Brought our dog for training. Our dog was so shy and afraid that he would bury his head on or behind us. Trainer, Debi Esola, not only trained him to behave, but also brought him out of his shell, so he could socialize well with other dogs and people. She did this all without treats or toys, as our dog does not respond to either. We were so impressed that we took the entire series if training classes. Our dog is n read more

This Petsmart has friendly and helpful staff if you can find someone or pull them away from their phone. They have all of the normal products of any other Petsmart. The only other issue that I have is it could be cleaner. Then again, it's located in the ghetto so you can't expect too much. read more

We had our dogs groomed yesterday. The women who took care of the dogs seemed very comfortable handling the crazy and annoying pets we brought them. They knew them by name, talked to them gently, and did not seemed overwhelmed by jumping, barking, crying, etc. You get the idea. We were happy with Ariel who handled one of our dogs especially. Thanks. read more

They have poor customer service, and just found out that each of there stores have different prices for the same item. Pet value is a bit more costly, but it gives you money off when you accumulate points. They don't even honor online coupons that's in tiny print. I wont be shopping here anymore and want to take my name off there database and throw away the supposedly rewards card. read more

I have two cats and a dog and have been struggling with fleas for a few months now. This is the 3rd time I visited PetSmart and all 3 times Aliyah helped me and was absolutely fantastic. She gave true recommendations on what to get to get rid of my problem and wasn't just trying to get me to spend my money. 5 stars to her! Thanks :) read more

This PetSmart location gets 4 stars from me for a number of reasons. Located only a few blocks from my house, it is *super* easy to just run over and grab something whenever I need it. Montgomery chewed up his puppy pads? I'll be back in 5! Proximity to my house is fantastic thing for when the pup goes on any kind of infantile rampage. It may not be as big as some of the South Jersey locations I've visited, but it's still set up in a way that makes finding things a snap. I can breeze through the dog section and be done in a matter of minutes. In fact, it only took me an hour to get all the basics for Monty, and that time includes a LOT of me being indecisive! The staff has always been quite nice to me, even when I have seemingly dumb questions. I've never been made to feel silly or stupid. I see many of the same faces each visit, and every time they ask how my new pup is doing. I plan to bring him in when he's old enough and had his shots, so they can meet the little guy I've been storming the store in need of supplies for! One lovely staff member actually walked me around the dog section giving advice and helping us pick out the appropriate items and sizes of things for my little squirt. The Pet Perks card is free, and amazing. I saved 50% each on two different, expensive items, taking nearly $50 off my total! With all the expenses that come with being a new pet parent, saving that much is unbeatable. Overall I like this PetSmart a lot, and will definitely return over and over again to stock up for my lil' man. read more

In case you haven't noticed, pet owners sniff pet food before buying it for their pets. So good job, I guess.

Not a lot of choices when it comes to fish products (food, equipment, etc.). The store has more stuff for dogs.

I went to petsmart to buy dog food today. The dog food (blue buffalo freedom- adult large breed) was very easy to find. I also bought treats while I was there and they were easy to find as well. The store appeared to be clean. I checked out with no line and was able to use my $5 off coupon. read more

After calling in a panic on a Saturday morning after finding a flea on my pup, Christy (Kristy?) was extremely helpful in fitting my little guy in for a bath, flea treatment and trim. Everyone at the store and grooming area were very friendly and professional. Christy gave my pup a once-over to determine what he'd be needing today, including some mat removal recommendations, and worked with me to determine the game plan. I was given an overview and pricing of the services and told a time he'd be ready by. After a heads-up call that the little guy would be done early, he looked great when I got there! Christy really took great care of him and made some great recommendations for his grooming care. I'll definitely be bringing my pup back to visit Christy and Petsmart! While not super cheap, the food, supplies etc are generally very reasonable especially with the Pet Perks card and I can generally get everything I need at this one stop shop! read more

I had my first experience with this Petsmart location today, and wanted to share how awesome sales associate Kaitlin was. If more stores had employees like her all other pet stores would go out of business!! She was truly amazing!! read more

I love love love this store. My partner and I have 2 hamsters, 3 cats, a 10mo old goofy deaf boxer/pit mix and 2 younger bearded dragons. Our 2 dragons, 1 hamster and 2 of our adopted cats came from PetSmart all happy and healthy. PetSmart is the number one store I will go to. Just tonight I went in for some crickets and wax worms for our dragons. Jillian brought out a cup of the worms for me and opened them to inspect them. She noticed they had some kind of fungus or something on them and showed me, yep gross :( so she went back and got me a new cup with good fat healthy looking worms. Then Allie helped me with crickets and I'm just going to say she gave me quiet ones because she's fantastic, when really there is no way for her to have known haha. Then Katrina checked me out and asked about our "zoo" as we're in here often for supplies. She always has a smile on her face every time I see her. As for the Banfield, Alyssa one of the vet techs is probably my favorite Banfield employee ever and will always ask about our puppy Enzo when we go in which is really great. Dr. Hutzapple is very thorough and will really break things down so I can fully understand the medical jargon and how my animals health is. My ONE complaint and why I rated 4 stars is that I can't bring my dragons or hamsters in if they need medical attention. I love the plans they have for pets. Overall a great store, though a few cashiers seem like they need a bit more training and speed, but they're very friendly. The managers are all very nice and helpful but they seem very spread thin and overwhelmed when I'm there on the chance I couldn't get crickets before the weekend. Sign up for the emails too and check clearance stuff, they have some amazing deals if look. read more

I have a new puppy and I was a concerned pet parent when I went to see Dr. Sanders at the Petsmart. She was very loving and kind to my pet but I was very disappointed with the hidden fees and I felt like i was taken advantage of. There is a puppy package petsmart sells for 20 dollars. There was a "first free vet visit" coupon which is a total scam. They tired to sell me the wellness plan, and when I decided to just pay out of pocket, the asociate was all frazzled and went in to call her colleague to talk me into buying it. When I bought the plan, I ended up playing 158 dollars with a monthly recurring fee for 58 dollars for a year. I was still unsure of the plan so I asked her, if I call and cancel it tomorrow, and pay whatever I owe you (my initial first visit bill was suppose to be 280 dollars minus 53 dollars (free first "office visit")., i.e. 230 dollars. I did not look at my "regular fee section" on the bill. It was 360 dollars. With the wellness plan, they said I pay only 158 dollars. If I cancel, I was told I would have to pay the difference which was 80 dollars (230-158). When I called to cancel, they said my regular fee on the bill was "360 dollars" and not 230 (totally my bad for not checking on the spot and trusting them). I was told, I would have to pay 200 dollars more plus the 158 that I already paid. Meaning my first pet visit was 358 dollars! I spoke to several pet owners after and realized that they paid no more than 75 dollars for the complete package (includes 2 vaccination, revolution, heartworm medication, stool test). When I spoke to Dr. Sanders about this, she said these are cheap places for low-income people that I was talking about. One of the places I mentioned was PAWS in center city (yes a rescue place, but pets are treated well). Another place is the world of animals at Rittenhouse. Anyway, if my pup was okay after his first visit, I would not be writing this review. They did not tell me that I was suppose to bring a stool sample. The tech stuffed a hard plastic up his butt to get a sample and he has so much discomfort and redness that he could not sleep. He whined all night. 4 days later today, he pooped blood in his stool and I am not sure if it was related to this stress and pain. When I called to refund for the membership fee and first payment (equals 110 dollars), Dr. Sanders was extremely impolite and she said I call to get more money out of petsmart. Ridiculous! This whole wellness package and this puppy package is a scam. Stay away from using this and take your little one where it is not about money but about your pup. To add to the review: They charged me 35$ for the heartworm medication that costs only 7 dollars!! TOTAL SCAM!!!!!!! read more

They have a reasonable selection for a smaller store, but they don't cary always carry the small animal specialty items that I need. The fish and reptiles always seem relatively healthy (or healthier than expected for tiny cages in a pet store) but often also very very small - both fish and lizards seem to be barely hatched sometimes. can't speak to their animal hospital or dog/cat supplies. staff are very friendly and helpful, always want to chat about what kind of pet you're shopping for. some of the customers can be incredibly irresponsible with their dogs in the store though, I've seen numerous incidents where staff had to get involved and the customers took absolutely no responsibility for their animals. read more

I love petsmart for everything. However, understand that not all stores will be equal because a lot of the quality of service has to do with the employees staffed at each location. I took my dog through all the training there and it was great. They do hire non-certified people for training but put them through their own training program. I know this because I have a friend who is a dog trainer. They WILL NOT allow people to lead classes if they don't feel they are qualified, I have seen people get the job as a dog trainer, then end up only being allowed to be a cashier. The training is great for basic puppy obedience and socialization, but not for dogs with aggression or other issues that need specialized training. Their grooming department is awesome. At my store there are some people there that have been there for years and they are excellent. I do try to avoid the newer groomers until they have more experience. Price wise, they are hands down the best prices around. I always go to other pet stores and find the same products they carry and find myself going "gosh I can get this same thing for way cheaper at petsmart!" Fish department is ok, sometimes I see dead fish floating in there but heck the fish are shipped in dark boxes I would expect some to die of the stress of that, plus being in a tank too small and with too many fish. I have got fish from them though and they will refund any if they die within 2 weeks. Great policy. The fish and small animal staff in my store are very knowledgable. Again, other locations might have novice aquatic/small animal department staff. They are also very good about honoring a sale price if what you want is out of stock. I have got dog food on sale before after the sale date has ended and they honored the price for me when they got more in stock. All in all, I love this store, and my dog and cat (yes cat, that walks on a leash) love going to visit there too. My pets are known by name there and all the employees always greet us and gush over my pets each time I visit. read more

I've been meaning to take my dog in for a grooming. I called today to make an appointment and they actually told me to come in which was awesome and super accommodating. Martina was very educated and knowledgable about dog health and wellness and I trusted her to take good care of my dog and she did just that. This will be my go to spot for dog grooming from now on! Thank you Martina and also thank you to the girl who helped carry my dog in bc he was too scared to get his first grooming. lol read more

Martha groomed both dogs this morning. Tink and Belle looked beautiful. She even out bows in their hair. They are not easy to groom because they do not like their feet touched. She did it and did it well. Excellent job Thank you Martha Carole read more

I took my 7 week old puppy Misha to Petsmart to train with Debi Esola. Best money I ever spent. My puppy was so shy and so timid and just pretty much scared of everything and everyone but me. Debi assured me within 3 classes my dog will become a social butterfly. Sure enough, after a few classes my pup came out of her shell! Debi is amazing. Not only is she dedicated to what she does, she takes a personal care in your dog. It's like you become family. I love her. Absolutely love her. She is kind, patient, and truly loves your dog. I don't know about you, but that's the kind of person you want to train your dog, someone who actually takes it seriously and has the patience and understanding and dedication to get the job done in a loving and fun way! Do yourselves a favor and go check her out in person and take one of her classes. I truly don't know what I would've done without her! Debi Esola you rock and I thank you from the bottom of my heart! read more

I live near the store on Oregon Ave plaza. The grooming salon at this location disappointed me more times than I care to remember. I called 3 days ahead to schedule an appointment for my dog, and just to be told at my appointment time that my dog name is not in the system for service. So I waited 3 days just to be turned away. The girl who picked up the phone was incompetent and the manager although sounded profession but couldn't careless of how I feel or how to handle my situation either. I guess one upset customer means nothing to them so I took my business somewhere else. Very very disappointed, no customer service skill worker at this salon. Big name for PetSmart but very incompetent & slow people for workers. read more

This review is to commend John at the Oregon Avenue store who is amazing. I went to the store looking for a food my very finicky recently adopted dog with diarrhea would eat. I tried 4 foods already (most expensive available) and she hated everything. After I told John my dilemma specifics and showed him a picture of my girl he immediately recommended Bil Jac. He mentioned shepherds are known for stomach sensitivities and feeds it to his shepherd. Addie Pray loves this food plus it's less than half the price of the other food I was giving her. It's too soon to see if the diarrhea has resolved but just finding a decent quality (not the best) food she will eat is half the battle. THANKS JOHN!! I would give 5 stars but they sell live animals which I am totally against!!! read more

Let me start by telling you they just lost a customer for life. The attitudes in this place has been festering with me for awhile but this was my breaking point. I have a very scared chihuahua who won't let many clip her nails. It takes a professional, someone warm and caring, someone who wants to at least try to calm her to cut her nails. I stopped in today to get her nails clipped and the girl behind the counter looked more than unhappy to work there. I should have left knowing my dog would pick up on that,but I was desperate to get her nails clipped. She took the info and I handed her my chihuahua. There was no greeting my dog, nothing. Cold. I went up and paid, came back to pick her up and the girl immediately said she couldn't clip her nails because she showed signs of fear. I think it took me 5 minutes to pay for it and come back, so I knew she didn't give a damn about my dog or try to clip her nails. My dog smelled of anal glands, which happens every time, but she didn't even try to clean her up at all. I asked for the manager and she was leaving it up to me to find him. That pissed me off because she showed more attitude, didn't really try to resolve the issue. No wonder my dog was terrified! I then asked her to call the manager. I understand that it's their "policy", that if my dog shows signs of fear they can't do it. The manager wasn't willing to help at all. He suggested I give her Benadryl to sedate her. I've heard it before, but at least stay consistent with your policy. The last manager took care of the problem, took my dog back and made her feel comfortable, clipped her nails and cleaned her up. Not this time. We walked out with long nails and smelly. Never again! read more

I've been getting my dog groomed there for about a year now with no issues. But yesterday was my last visit. I dropped my dog off at 10am to be groomed. I get a call around 11 from the groomer asking if she is usually fussy with her legs being trimmed. (She is 7lbs soaking wet) I said she is a little squirmy but there isn't any underlying injury. He says okay. 1pm- he calls stating he cut my dogs upper claw (starts with a D, can't remember it) and she needed to be taken to the vet to have it stitched up and that they would contact me. 2:45 I finally get a call from the vet and they said she is in a great amount of pain and they need my permission to heavily sedate her and give her pain meds and stitch her up. She has been in pain since around 1pm at this point. To not make this any longer I finally get her after 5pm. Longest Day Ever. Haircut and vet costs were on them but the amount of gas I spent driving back an forth 3 times there is ridiculous. read more

Zero stars would be better! The grooming service is horrific! One day I took my dog to get a bath because he rolled in poo. When I picked him up he still smelled icky. Another time I took him for a full groom. I explained to the groomer that he has numerous skin tags all over his body. He had one near his eye that she nicked. Awful! Will not go back again. It seems like a puppy mill at times! Too many dogs to groom in a day guess!! read more

I took my dog to have her nails cut a couple months ago and gave all of my paperwork to the staff to set up a profile for my dog. Was told that her nails didn't need cutting yet but that I could just bring her back and she would be in their system. Went back to have nails trimmed and stood there for 15 mins while they searched for profile. My name was there but no shot records were entered and she would not see my dog. Did not even call spca where her vaccinations were given to verify. Very unhappy with the service. read more