I would truly like to thank Deitra and Arturo (Art).. for the amazing job they do in the fish department.. my girl and I have been to other places and the knowledge don't compare to what these 2 have.. you guys have been more then helpful and was patient with us.. thank you very much!!!! This store has definitely earned our respect and our continuous business.. thank you very much!!!!! read more

PetSmart - Pet Stores Near Me - Redding, California

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I went to your store to get to get bird lice/mite spray and you had none. Why do you not carry this in your store? Very disappointed.

Katey has been an excellent trainer for both beginner & intermediate levels (so far). We are excited for the advanced!! Would highly recommend - Murphy loves her read more

PetSmart - Puppy - Pet Stores Near Me - Redding, California

My high energy border collie, Ollie and I just finished the six week puppy class with Chris. I am very grateful for all the encouragement and support Chris provided during this challenging phase of training. Her calm and reassuring style of training was key to helping all of us develop positive and trusting relationships with our pups. I am looking forward to starting our intermediate classes next month. With gratitude, Sharon & Ollie read more

Redding, CA I met Chris when I went to PetSmart to see what I may need for my new pup. She really impressed me when she started to show photos of previous owners and students and remembered details about them, showing her love for and pride in them. Her enthusiasm for what she does was couldn't be more apparent! Chris talked to me about how she trains using positive reinforcement and it sounded great. Today, Happy graduated from his beginner class! He had so much fun and learned a ton. I usually have trouble getting him out of the car. But, when he sees we're at PetSmart, he makes a beeline towards the door and can't wait to see his trainer, Chris! When it's time to leave, it takes quite a bit of coaxing. His happy face turns sad and he looks at me as if to say he would rather stay! I can't say enough good things about Chris and we can't wait to start intermediate class. Chris really gets to know each dog and is super patient and always has a solution to any challeng that arises. The training has also enriched my bond with my puppy, Happy. read more

DON'T TAKE YOUR DOG TO PETSMART! We called to make an appointment and at the time I told them our dog was 13 and had difficulty standing for any period of time so it was not necessary to dry him! to avoid any unnecessary discomfort. Bianca was recommended. Well Emilie was the incompetent who bathed him and made him stand for 30 minutes and when he tried to sit down because of being in obvious stress, she would make him stand up again. Absolutely no excuse for that. She then had the nerve to send a report card home and mentioned his un cooperation. Well, I sent her back a report card F!!!! when I went to deliver my report card to her and asked her one question,WHY? She said she was under pressure to finish. How dare PetSmart handle their clients that way. To the point when my husband picked him up. He could hardly walk. We had to take him to the vet, and they suspect damage to his muscles from making him get up and down! I asked to speak to the manager, of course he wasn't in. I left my name and phone number, and he never returned my call. I will particularly give Emily the biggest tip she could ever receive! GET OUT Of THE BUSINESS!!' As for PetSmart grooming department potential customers beware. Do you really know what goes on behind the scenes? Jan U read more

The staff were so helpful and knowledgeable. I was looking for food for my itch dog and they helped me choose a good one that wasn't necessarily the most expensive. read more

We had Chris as our dog trainer, we attended 4 training and my puppy, now a dog is still very well trained. We took Sierra's rug, a water bowl, a stuffed toy and her leach. We listened to music for dogs on the way to training so she would be calm when we got there. Sierra loved Chris and always did her best for her. She looks for her every time we go there read more

To update my one star review I returned to PetSmart to get a couple specific fish they had that I thought would look great in one of my tanks This time my experience was completely different than my last reviewed experience I was helped by three separate employees They asked the appropriate questions about the tanks I have, their size, and the other fish that were in them. The difference was their attitude and demeanor was professional, and I felt like they genuinely cared about the tanks I had in my house, the other fish that I had, and what environment I was going to provide for these fish. They took time to discuss the fish I was looking at and the interactions they would have with other fish in my tanks The fish I chose worked out perfectly in my tank and the employees agreed they would be a good fit (I definitely do my research before I add fish to my tanks) Thank you, PetSmart employees for doing your job in a positive and helpful manner. Your communication, expertise, and demeanor gave me an experience worth reviewing in a positive light. read more

Chris the dog trainer at PetSmart does a great job of training! She is always showing a positive training approach and really connects with all of the dogs in her classes. They love her! She was the trainer with our first Australian Shepherd, Pebbles, 13 years ago and we had so much fun we took several classes with Chris. Years later if I took Pebbles with me to PetSmart, she would remember Chris and walk right up to her to say Hi! (and get a treat. ) We have a new Australian Shepherd puppy and I am so glad Chris is back at the Redding PetSmart so I know exactly who to go to to give our new puppy a wonderful positive training experience! We know a well trained dog is much easier to take places and really be a part of the family and we know Chris will help us get there! (Again) read more

PetSmart - Our first Aussie, Pebbles - Pet Stores Near Me - Redding, California

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I started having my dog participate in Ms. Chris' beginner puppy training and I noticed how much of an improvement he made in terms of overall behavior! Her key component of implementing consistency when it comes to training my dog has been a huge difference maker and we are so looking forward to participating in her intermediate class and potentially advanced! Her training is worth EVERY penny! 10/10 recommend! read more

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We tried to by a fish to go along with the the one we bought from this store last week. After being interrogated on our tank size they would not sell us one. Our 30+ years of having fish apparently didn't qualify us to make that decision. This woman was rude and unprofessional. Guess it's time to find a new store. read more

We signed up our puppy, Gus, for training classes with trainer Katie and we're so happy with the results! Katie made sure to spend time with each pet parent to address any concerns we may have run in to throughout the week between classes. She was so patient with Gus and really made the training experience super fun. I was only planning on taking the puppy class but after seeing how much Gus improved with Katie's instruction, we have signed up for the intermediate classes to continue his education with Katie. Can't wait! read more

PetSmart - Pet Stores Near Me - Redding, California

We did the beginner training course with Katey. From start to finish, she was kind, patient, professional, and very personable. She had a ton of patience for my crazy Golden Retriever puppy and was always encouraging when we needed it. We couldn't have asked for a better trainer, thank you Katey!! read more

PetSmart - Dog laying on floor - Pet Stores Near Me - Redding, California

Great selection for n food, treats and toys for my dog! Everyone's always friendly here and I love that my dog can come inside with me!

Chris, one of the dog trainers at PetSmart in Redding, CA, is amazing! I recommend her to everyone! She helped me train both of my mini Australian shepherds, Kirby & Cali -- one of them 6 years ago, and another one right now. She is down-to-earth, patient and loving with the dogs and their owners, and teaches us training techniques in a fun way that is easy to remember and recreate at home when we're practicing. She is very personable as well. We're so happy we found Chris. And of course, we love PetSmart too, which has anything you need for training your dog, including lots of treats! Michelle P. read more

My little Chihuahuas have been customers of the grooming department for 10 years now I recently got a new puppy four years ago and had been bringing him there but then I left for a while because the groomers had mistreated him. And said he was mean and tried to bite them, which is incorrect. When Melissa M came on she called me, took it upon herself to say what's wrong what happened? What can I do to make it right Bring your dog back etc. etc. etc. so I've been bringing him back now since Melissa M had been there and she is absolutely amazing. She's kind considerate. She takes amazing care of Little Tucker. He loves her to pieces. If it wasn't for her, you would not have my business. She is absolutely amazing. read more

Visited from Eureka, to purchase some items for my cats and my bunny rabbit. Very lovely store, clean, well-stocked and tons of items that I got to spoil my fur family with once I returned home. The employees are very friendly and wish I could have stayed longer but would have likely gone bankrupt there. Redding is lucky to have PetSmart. A+ read more

I was told to see Melissa in grooming by my family, and she is AMAZING! My shelter dog has come a long way, but he still gets nervous. Melissa is so great at her job, she makes me and my pup feel so comfortable and that's all I ask for us! She does a great job and really cares about her clients, she is definitely our go to! Thank you Melissa! read more

So I went in there for filter cartridges for my turtle. I saw that they had a filter systems on sale so I grabbed a new system because they were 50% off. I checked the upc code and it matched the product # on the box. So When the item was scanned it was at full price . When I informed them of the sale price. She straight lied and said it was in the wrong spot! Not happy at all with the customer service. They should have honored the sale price! I will not be returning. read more

My experience with the pet salon is excellent. Thank you Melissa! It takes a great deal of patience to do your job.

Chris helped train our pups almost 11 years ago and when we got a new puppy we headed back to PetSmart! How wonderful to see that she is still teaching dog moms and dads how to get along with their puppies! Chris uses positive reinforcement with the dogs as well as the owners. She is very patient and kind and has a deep understanding of the many breeds. What a wonderful trainer. She went beyond and above for us with Trillie and we deeply appreciate her love for the animals. It has been said in some previous reviews, but it is true and cannot be stated enough. Chris is a superstar trainer! Thanks for starting our pup off in a great direction! read more

Lessons from Chris at Petsmart Redding were very successful. She teaches positive reinforcement, the smartest way to get the most from your dog while keeping him/her loving you, not just dependent upon you. Bruce C. is absolutely correct: Chris is a superstar! read more

The grooming salon staff was friendly. They took very good care of my dog. His coat was soft and he shed less after the furminator shampoo. He was relaxed and seemed to have enjoyed his stay with the staff. Katheryn did a wonderful job. read more

Our last two dog grooming appointments have taken far too long, at least double the amount of time quoted. Last time when we returned to pick up the dog at the anticipated time, she hadn't even been touched and no one could locate the person who was supposed to do the grooming. Right now we are still waiting. We really shouldn't have to plan our entire day around having a 15lb dog groomed. read more

I don't know why so many people say the employees are rude. Every time my husband or I go to this Petsmart, everyone is super friendly and helpful. Honestly it's the main reason I shop there. It's the only place where I know they will be nice and help me find the best item for my budget. Petsmart does NOT deserve the one star reviews that are only complaining about "Pets Without Partners".. that is a separate program. As for their groomers, I haven't used them so I can't say if they are good or bad but I have heard horrible things and will never take my dogs there. I got a free dog training session and had no problems, the trainer was very nice and patient with me. I bought fish from there and yes, they do reccomend larger tanks because it's better for the fish! So far, they have been right about everything. (I researched after asking them to be sure they weren't just trying to sell me a tank) I love Petsmart and will always go back. read more

PetSmart - Peppered Cory Catfish and Albino Cory Catfish I bought from Petsmart. - Pet Stores Near Me - Redding, California

Chris is a superstar! My dog, Ranger and I have been going to her classes for years and it's amazing how much we both learned and how enjoyable it's been for both of us. She really loves and understands animals and knows how to keep her classes interesting, informative and fun. Top marks! read more

Bought 11 tropical fish from here about 3 weeks ago. Over the next week or so all the new fish died. Decided to give it two weeks total to see if my original fish were harmed but none were. Went back to PetSmart since they have a reputation for a fairly decent guarantee. Well, forget any guarantee or even passable customer service. The employee I first spoke to agreed that it was within the 30 days. Since there were too many that had died, though, she had to get a manager. She demanded that I bring in the dead fish for some reason and decided that the guarantee was only two weeks and, oh, sorry, but the two weeks expired "THIS MORNING AT 12:01 MIDNIGHT" so there's nothing she can do. Oh, Boohoo for you. Be very careful of this business. They change the guarantee, refuse to honor any commitments made by the store and will find something, anything, to be grounds to ignore any of that. So I have to eat the cost of 11 dead fish that were obviously sick when they sold them and those horrendous policies were probably used successfully to rid themselves of anyone else that complained. read more

I used to buy all of my fish from PetSmart in Redding. I won't anymore since, recently, three of the fish I bought there had ICH. Two of those fish were Bettas. So DON'T buy your bettas from PetSmart. Go to Petco...you can tell that they change their water bowls more frequently. Now that I think of it, I have seen one or two dead bettas that were on display at PetSmart, and I had to bring it to the attention of an employee. I'm sad to not go there anymore, since it had always been easier to find someone to help me in the fish department. read more

Placed an order online for 5 different dog toys that it stated were "in stock at my store", only to get an email a couple hours later saying my order was canceled because none of the items were in stock. read more

I usually go to small/private groomers, but they were booked for awhile. I took my gentle American Bully girl to Petsmart, first mistake. The woman that handled my dog was a little aggressive and mean to my dog. I've heard about her, and was hoping to get somebody else. Would not recommend their services unless you are promised to another groomer. They don't tell you on the phone who you have, but her name was maybe Maggie, or similar, but definitely with an M. I went back over by the windows and noticed she was also snarky to the other employees. Never again. read more

Was in this morning and my checker talked down to me like I was a little kid. I ask her to price check an item and she said " I have told you several times I cannot do that because we are getting in trouble, also I have heard other tellers tell you the same thing". She said all of this with extreme rudeness. I told her I must of forgot and to forget the item I wanted check. I will never shop there again. read more

Chris is excellent as a dog trainer!!! I had first my boxer Roxy then my Italian Spinone Kara in her class. I was able to walk them loose leash, no pulling. I really enjoyed my dogs after her classes I'm now signed up to do Joey, my Tibetan Terrorist.....I mean Terrier. I know after a few sessions, he too will walk without pulling, come on command, etc. Can't wait to start. Chris, hands down, is the best dog trainer ever!! read more

This is a review for dog training. The trainer Chris is very knowledgeable and easy to learn from. My dog and I had so much fun going to her beginning training class that we signed up for the next level. I would recommend her to anyone considering training. The class based training also make it fun and affordable. read more

Our poor hamster barry weve had for 2 years has a tumor now and is dying, i went to pet smart to try to find a baby that looked like barry to replace him. When i told the girl there that story she said well my hamsters are 4 years old and i take good care of it and they have tumors... she said this in a condescending way mind you. Then as i finally get 100.00+ worth of new hamster everything and the hamster I'm walking up to the counter and manager are standing at the cash register pointing at me talking shit... later found out they said that they didn't want to sell me another hamster! Wtf??? I'm beyond disappointed in their heartless poor customer service there!!! All while still worrying and stressing about our poor little barry... read more

PetSmart - Our very loved pet on xmas but I'm too irresponsible to be allowed to buy a new hamster to replace him as he is at the end of his life - Pet Stores Near Me - Redding, California

DO NOT ADOPT A PET FROM PETS WITHOUT PARTNERS HERE! We adopted an adorable dachshund from here a few weeks ago. The Pets Without Partners website claims "All of our pets come micro-chipped, vaccinations and a clean bill of health." Guess what. They lie. Our poor dog has tapeworms (they said they had dewormed him) and HEARTWORMS. Treatment for heart worms costs $800-$1500 and the "insurance" that he came with will not cover it. When we called Pets Without Borders we were told that they will cover the deductible of $75. Thanks. I'll see you guys in court. read more

Spoke with Sarah today, who "helped" me purchase a fish. I told her what size tank I had, and she practically attacked me for wanting to put a fish in a tank that "wasn't large enough for the fish." A size tank that I had upgraded to because of interaction with a past employee who informed me that I needed a larger tank for my fish. I have since done my research and have more knowledge about the kind of fish I am keeping. And size of tank needed. I have knowledge about the fish I keep. And though it's the smallest version that really is acceptable for my goldfish, I didn't need to be attacked and treated like a criminal by some employee for trying to purchase a fish from the store. Fish are for sale here right? My fish is happily added to my tank with my other fish, whom I've had for a few years, and is happy happy happy. They are getting along just fine, and healthily doing well, with no thanks to Sarah! read more

We had the nicest clerk at PetSmart today! We went in for dog treats. The clerk asked us if we had Chewy.com. No we don't. She told us about price matching and looked it up for us. She saved us $13.00!!!! Who goes out of their way to help like that??? Unfortunately I didn't get her name and the receipt doesn't have it either! But WOW! Thank you!! We definitely will be coming back for our dog treats! read more

With Covid 19 effects still causing some major disruptions in supply and demand, Pet Smart has been struggling to keep some dog foods on the shelf. I have been trying to get Simply Nourish Shreds canned dog food for several weeks with no success. I talked to Randy the manager of our local store and explained that I was out of their product and would have to switch to another brand which I really did not want to do. To tied me over Randy offered to give me some small individual servings at no charge until they were able to get their supply replenished. They really do care about their customer base and I want to thank Randy again for going the extra mile. I have a happy little pup. read more

Brand new to Redding, Ca. PetSmart has replaced the old ToysRus on Hilltop, across from the Mt. Shasta Mall. Nice, big store with a LOT of equestrian supplies. Training, grooming, events, reptiles and aquatic services available. Of course, a good selection of cat and dog goods. Nice to see competition for PetCo down the street. Although, PetCo is still cheaper. read more

PetSmart - Pet Stores Near Me - Redding, California

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