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    PetSmart

    2.7 (47 reviews)
    Closed 10:00 am - 7:00 pm
    Updated a few days ago

    Services - PetSmart

    Bath and groom only

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    Reviews With Photos

    Melissa A.

    This review is specifically in regards to the grooming salon. For the better part of a year I've debated on whether or not to write something about the Petsmart Grooming salon at The Rim but after our last trip there, I have to. I started taking my dog to get groomed here in 2015. It wasn't until the end of 2017/early 2018 that I noticed the quality of grooming started to decline. First let me say, all of the employees have always been very kind to both myself and my dog. Very nice people- my review isn't about the their attitude or anything like that, just the actual grooming service. I don't know what happened to change things, but every single appointment since the timeframe mentioned above, they butcher my dogs ears and sometimes her face isn't cut evenly. See the pictures attached. It got so bad I eventually asked them to stop cutting her ears - it's a hit or miss as to whether or not they follow my request each appointment. I continued going to this salon for so long because it's $45 and everywhere else in San Antonio is so darn expensive. You get what you pay for, I guess. And no, I didn't say anything when I went to pick her up because honestly, I didn't want to take the risk of them messing her ears up further. I just trimmed them when I got home myself. Unfortunately, this last service sealed the deal for me. I will take my business elsewhere. So, future clients, beware when it comes to how they groom your dog's ears; in my opinion, it's a 50/50 chance on what your dog will come out looking like.

    10 months old. Love his face cut and brush out!

    I cannot commend the grooming department enough! They did a great job with our wiggly puppy! He was thrilled to be there and was obviously treated with love and care. Karen and the rest of the team were professional and kind. I love that I was notified by phone and text immediately when he was ready and that I could pay online. The facility was clean and welcoming. They made a stressful situation for my elderly father (leaving his puppy) into a lovely experience. We drove from Kerrville because we had difficulty finding a good groomer with availability there and it was so worth it! We will be back! Hopefully a little less wiggly next time, but I wouldn't count on it.

    Dog Grooming Area

    I took my puppy to the grooming salon yesterday and AnnaRose helped me. She was thorough, personable, and listened to my concerns. She did an amazing job with my puppies first hair cut! Couldn't recommend her more!!!

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    10 years ago

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    7 years ago

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    7 years ago

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    9 years ago

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    Page 2 of 2

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    Review Highlights - PetSmart

    We take Sherlock, our Cavalier King Charles Spaniel, to Tina for grooming.

    Mentioned in 5 reviews

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    Sit Means Sit Northwest San Antonio - Confidence building with our small friend!

    Sit Means Sit Northwest San Antonio

    (5 reviews)

    Great training for my 10-year old son and his Cane Corso pup! Very knowledgeable and professional,…read moreno complaints, GREAT training and instruction. Highl

    *using same review from broadway location since we train at both facilities *…read more In 2021, i thought that my people/dog aggressive blue heeler was unfixable and possessed the potential fate of being put down. It is now Jan 3, 2023 and I am truly so happy with SMS. My consultation was late December 2021 with Austin at the Broadway location. I explained to him my concerns and goals and he was very enthusiastic about Bojack's potential with the program. Austin had me test the e-collar for my own reassurance as an owner. (test was on fatty area of the palm). I never had doubts about using this sort of training tool, especially with a dog like Bojack which I knew needed something more than just a "good boy! here's a pat on the head". Bojack did the 6 day course where he attended a daycare-like setting at the Broadway facility 3 days for 2 weeks. (He was muzzled for each class which I fully supported). After every class, I would get a lesson on what Bojack learned such as how to use the e-collar and the basic commands that follow with it, (heel, place, sit, down, stay, come). Bojack already knew these commands from a previous program he did but I was mostly looking forward to the years' worth of group classes that are included in the price. (these group classes were the absolute selling point for me. I was very dedicated to Bojack's progress). Bo's first group class was Jan 27, 2022. It has been almost an entire year and I truly can't believe the progress he has made with SMS. In these past 12 months, Bo has truly mastered most of the commands and exercises that we do during group class. Bojack has now been accepted into the brand new Advanced II class that will consist of weekly field trips for higher-skilled exercises and a more challenging environment. This is all credited towards the amazing trainers he has seen throughout the year: Patricia and Mike throughout the year, Zach for the last half of the year and Isaac for these past couple weeks. (also a big thank you to all the trainees/newer employees that help run the facility). I am not going to lie, Bojack still has reactivity issues, but I have accepted and so should you, (if you are a severely reactive dog owner), that these behaviors will likely not go away due to many unique reasons. BUT, what you CAN do is learn how to be proactive. Proactivity and consistency is the key for owning dogs like these. You can't expect to drop a couple grand on SMS, not attend any group classes and then expect a cured dog. Those group classes are absolutely vital to you and your dog's training abilities. Being consistent is so important, I can't stress that enough. With the dedication I put into Bo and SMS for the past 12 months, I can now take Bo to any crowded place and feel confident in his ability to execute an excellent heel walk while walking by distractions amongst other commands. Thank you trainers and Lisa for the environment you created, for the training you provided and the confidence you instilled in me and Bo :)

    Sit Means Sit - Tyson my baby

    Sit Means Sit

    (77 reviews)

    We brought our Mastiff to train with Sit means Sit in the hopes of a more social and behaved girl…read more She unfortunately missed some of her socialization and developed a fear of unfamiliar people. They worked really well with her, gave her time to settle in. When I would drop her off in the am we greeted in a nice friendly way by Scott. Robert took her every morning and walked her around. I mentioned she was leery of the techs going to vans in the parking lot and he got her out there to observe them. Kendall her main trainer was a positive force for her and she really likes her now. (This is big for this girl and her fears) She has become more focused and listens much better. Took her to pickup curbside on our way home from class, normally she backs away from the curbside employee or tries to go up front. Today she sat nicely in the car, watched them and didn't try to get away from. Big improvement. I look forward to watching her become even more confident with her group classes. Highly recommend!

    We enrolled our dog Piko in the immersive training program, and have been coming to twice-weekly…read moresessions for upkeep since then. We were so lucky to have Josh as a trainer to work with our mischevous pup. He's enthusiastic and knows dogs really well, and his guidance is much appreciated. Josh is always willing to spend a little extra time after class to go over the nuances of training with us. We now work with Kendall who has been super helpful with pointers on how to sharpen Piko's skills. All in all, an excellent staff.

    Sit Means Sit Cibolo - Happy pups, happy clients!

    Sit Means Sit Cibolo

    (7 reviews)

    We love Sit Means Sit. They've helped us manage our very active and high energy puppy to the extent…read morewe were able to successfully have our boy Jess join us at a public event in Seguin. Jess gets excited every time we get in the car to head to group class, a good reminder for us to work on issues before they get too big and good enrichment for Jess.

    TLDR: After nearly 4 years of boarding, and substantial investment in their board and train…read moreprograms, was told my dog was no longer welcome because the new staff are terrified of my dog and not capable of handling him. 2 stars because if your dog is typical you'll probably have no problems, but if your dog is complex, look elsewhere. After every pickup I would ask how things went, and the feedback was always positive. I can only speculate as the explanations I've been given have been vague and contradictory at best. The issue seems to be that over the past year they have now hired very inexperienced staff that is afraid of large reactive dogs. Whether they are unwilling or unable to work through staff turnover--I've noticed on pickup a lot of the new staff now seems to be barely out of high school if that--and I wonder if anyone would consider them professional dog trainers, much less able to handle giant breeds that are reactive. They raised my price substantially without proactively telling me, from 82 per night, to 100 per day. I was initially told this was a general change in policy, because he occupies a training spot--which I already knew he occupies a training spot, because that's what I was paying for--the 4grand up front and 82 per night over the past nearly 4 years. The person who told me this was also a new person, so I asked again the next employee I interacted with, I believe was Austin who told me it was just because there were only certain employees that could handle him--not sure why that would cause a price increase but maybe it means they couldn't pay the new minimum wage high schoolers they've hired. Finally I ask upon pick up why the increase and was told it was because he damages things while he is there and that every time he stays they have to replace something. Again, news to me, aside from being told last year of a cord he chewed threw, I was never told he was so destructive--I have ZERO destruction issues at my house. I don't think I have ever spoken with the owner Lisa before, did not even know who she was. But after getting home from my last pickup, having just been told again for the x number of times how there were no issues with his stay--never insinuating that he was somehow in his way to being banned--I was informed via text at 8pm at night that we are no longer welcome for boarding. Whether this is a change in business model, or in hindsight a pattern of miscommunication (I say miscommunication but NO communication would likely be more appropriate) the owner decided my dog is not worth the headache. Ultimately in texts I was told they can't safely board him--odd after almost 4 years. I was also told the new staff members were unwilling to even show up for work if my dog was there. But then told it was because having me pay more money wasn't enough for repairs and overtime. I'd say that is probably nearer the truth, that the owner would rather make more money by using their limited spots on a dog that can be boarded by staff members who happen to be afraid of dogs.

    All Dogs Unleashed - All smiles!

    All Dogs Unleashed

    (13 reviews)

    Very great environment for our puppy who is a neurotic mess. After two days they sent pictures and…read morevideos of her looking like she lived there her whole life. Recommend to anyone who wants trainers who actually care and try to build rapport with your dog before they train them. This makes all the difference.

    We waited a full year to share our experience with All Dogs Unleashed to reflect the long-term…read moreimpact on our dogs. While staff were friendly, the program felt largely misrepresented to us. In October 2024, we enrolled our two dogs (8 y/o + 2 y/o) in a 4-week board-and-train program specifically to address resource guarding. Both dogs had a history of resource guarding, which we had managed successfully, but the behavior had recently escalated and we wanted professional support. We were assured multiple times that resource guarding would be addressed through individualized obedience training. Communication during training was limited. We had to initiate contact, and updates generally indicated that the dogs were doing well. No concerns were raised to us about their behavior or suitability for the program. Upon returning home, our younger dog appeared extremely fearful and hesitant, taking nearly 15 minutes to approach us despite reassurance. During the "live demo," commands like "place" were enforced with excessive e-collar corrections. The dogs seemed confused, stressed, and did not appear to have any understanding of the commands being given. Bad manners, like jumping, were still present even during this session. When we asked how resource guarding had been addressed, the sole reason we signed up, the trainer said, "We never saw this behavior ourselves, so it wasn't addressed," without further elaboration. The dogs displayed resource guarding behaviors during this session, and she instructed us to "just use the e-collar whenever they do something you don't want," which directly contradicted advice from the manager that punishing guarding could significantly worsen it. When we raised concerns multiple times both during this session and afterward, we generally felt dismissed and were told for a long time to "let them adjust" before seeking more training. Our youngest began frequently urinating in her crate, a behavior she had never displayed before. When we asked about this, we were recommended to see a vet. They did offer another training session, but we ultimately felt it was not the right decision to continue with them. A veterinarian confirmed her urination was stress-related, consistent with the behaviors we noticed during the return session. She has since required daily anti-anxiety medication for fear-based behaviors that arose immediately after she returned home. Over a year later, their obedience is unchanged from before the program, and we have had to cope with long-term stress and anxiety for our dogs. We spent about $5,000 on a program that failed to address our primary concern and left lasting negative effects on us. We don't recommend this business and encourage anyone seeking professional training to choose a trainer whose approach is tailored to their dogs' specific needs and training goals.

    Double D Dog Training - Cooper and his favorite dog trainer Dean, of Double D Dog Training!

    Double D Dog Training

    (21 reviews)

    We had such a wonderful experience working with Dean from Double D Dog Training! We did in-home…read morepuppy training for our Cavalier, Henry, and I truly can't say enough good things about the entire process. From the very beginning, Dean was professional, knowledgeable, and incredibly patient - not just with Henry, but with us as well. He has a way of making training feel approachable and even fun, which made such a difference as this was our first experience with a dog trainer. Nothing ever felt overwhelming or intimidating. Dean was also very reassuring that a lot of what we have experienced with our Henry was normal puppy behavior. What really stood out to us was how personalized the training was. Dean took the time to understand Henry's personality and our lifestyle, and then tailored everything to fit our home environment. That made it so much easier for us to stay consistent and actually implement what we were learning day-to-day. Henry has learned all of his basic commands and is doing so well. We've seen such a transformation in his behavior, confidence, and responsiveness. It's been such a joy to watch him grow, and we truly feel like Dean set us up with a strong foundation that will last. If you're looking for someone who is not only skilled at what he does but also genuinely cares about both you and your dog, we highly recommend Dean. This was one of the best investments we've made for Henry and our home!

    Dean is a magician. We got a lab puppy and needed training, especially since we have 2 toddlers. I…read morewas so worried 4 sessions wouldn't do much, but after 5 minutes into the first session, he had her sitting on command. I'm not exaggerating. He knows what he's doing. I just wish he could train toddlers and husbands too

    Lucy's Doggy Daycare and Spa - His grooming

    Lucy's Doggy Daycare and Spa

    (97 reviews)

    They have my pups tired and clean after playcare . Have not used them for boarding yet but hope…read moreto soon

    The facility is large, clean, and inviting, and its online customer service is outstanding…read more However, there were too many dogs, and I felt like the greeting and tour were rushed. I understand there is limited staff, and I realize they have to turn their attention to other customers and tasks, but I would have liked to watch our dog more through the back windows before committing to leaving her there for the day. I'm guessing there were between 70 and 100 dogs in the play area, and most seemed well-adjusted and content. However, it seemed a bit much, and I wouldn't feel comfortable leaving our dog there. She loves playing but could not connect with any specific dog and was overwhelmed by the many dogs showing interest in her. We watched for at most 10 minutes, and the whole time, she was looking to hide, running from the other dogs with her tail between her legs. The staff was present, monitoring behavior and cleaning up, so the issue for me is the number of dogs, not the staff. I asked if there was a maximum number of dogs they allowed, and without a yes or no, I was told the number of kennels they had, which was over 250. The kennels can hold more than one dog at a time, so it's feasible that 300 dogs could be there if all the kennels were full. The kennels are in a climate-controlled warehouse-type area with individual chain-link "suites" and the regular areas. The difference is a little more square footage, and a webcam comes with the suite. I'd summarize this place as the big box store of doggy daycares where you'll get everything you need, but not necessarily the best experience for the pet. This review is based on my personal experience. I am not seeking a refund, to be made whole again, or for changes to be made. It is simply informative.

    PetSmart - groomer - Updated September 2026

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