the lady in the aquarium area JOCELYN (JOY)is super great she know a lot SHE WAS helpful. I came back just to look something JUST TO LOOK. I dont think I WANT TO GO BACK for the way the others associate and the male manager treat us they look at us like we are reptilians and ignore me and my kids the only lady who greeting us and ask us what she can help us was Jocelyn there. They others employees dont have nothing as a customer service including the male manager there. I want to thanks her for the happy moment she gave to my kids she help us in everything we need and also I see the change in the aquarium area is neat and clean like never before no lime the fish are happy and healthier now. Before was so bad that I never want to come back until today. hey pay attention to that store they are throwing out the customer with their bad attitude read more

The 4 store is simply because I like this location but I do not feel that it's anything special or out of this world. The customer service is good, the cat food selection is decent, the store is always clean, and the location is great. read more

Its too bad you can't give it less than one star. I went to PetSmart today and the manager (Bonnie) was so rude and condescending, I was totally shocked. I asked for help in the fish area. I wanted to buy 4 koi for our 18ft X 20ft pond. ...When she walked up the first thing out of her mouth was "how big is your pond?" Then she preceded to school me in how big koi get. I have been raising koi longer than she's been alive. They grow to the size of their environment, and to get 2-3 feet like she says, would take longer than I am going to be alive...lol. She refused to sell me the 4 that I wanted. I have never been treated that bad in a store.....and I am 66 years old. Thats saying a LOT. I am never entering that store again. Its your choice, but Petco and Amazon have most everything you need...a lot cheaper:) I had also planned on buying a bunch of stuff for my new puppy, but now Amazon will get that business. Its a shame, because I wanted to give a local business some money. read more

I have never received anything other than poor service when coming to this Petsmart. A manager (Eric) and a groomer (Jamie) are so incredibly rude. Not to mention how rude the staff at their Banfield is. Don't take your pets here, they really don't care about anything other than your money and getting their shitting income. read more

I witnessed animal abuse in this store this morning. I will never shop in a PetSmart or use their Grooming services again! I brought my dog Foster in to get a quick nail trim and grind and while I was waiting one of the groomers in the back was doing a nail grind on another dog, it was a medium sized black lab looking dog, and she was getting a little fussy. I completely understand that dogs will get fussy during grooming and I'm sure there are trained methods on how to calm a scared or fussy animal while you are grooming them in order to keep them from hurting themselves or even the groomer. Well this groomer would grab hold of the dog and look at it and say "if you bite me you are coming off this thing, if you bite me you are coming off this thing" now this dog was not being aggressive or showing teeth but was yelping as she was scared, and she may have given a scared snap towards the groomer, but then I saw with my own eyes, this groomer SWIPED THE POOR DOG OFF THE SIDE OF THE TABLE AND IT JERKED AND HUNG for a good couple of seconds. I didn't see how long it was before the groomer put the dog back on the table as I IMMEDIATELY walked out of the grooming area with Foster to find a manager. I am appalled by the aggressive and abusive behavior I witnessed and will never go back to another PetSmart again. As I was looking for the manager I found the dogs owner and told them what I had witnessed and then a manager came up as she heard me talking. They of course apologized and said they would talk to the groomer. I was completely shaken up and emotional about what I had seen. I have had Foster groomed by this store many many times and I am horrified at the thought that Foster may have gotten fussy and been let to hang by his neck off the grooming table or would have been treated in any kind of aggressive or abusive manner by one of their groomers. We trust them with our animals who are family to us and unfortunately they can not verbally tell us if they are being abused. This is absolutely unacceptable behavior, animal abuse should be taken more seriously, they are innocent and compassionate animals and should be treated with love and kindness, not abused. read more

Grooming is terrible. Have never had a good experience there. Last time was the last straw. We dropped our lab off to have his nails grinded and literally two minutes later they called and said he was ready. When we picked him up his nails looked no different and were still extremely long. The staff then proceeded to tell us our dog got extremely aggressive and tried to bite them but they still did his nails. 1. Our dog has never shown aggression in his life and 2. His nails were not cut at all. This is only the tip of the ice berg of the grooming staff at the South Tampa location. Go elsewhere!!! read more

Most disrespectful and judge mental employees ever. Super unhelpful and rude. Instead of giving helpful feedback they asked questions in a judge mental and rude tone when trying to buy a vibration collar. There's a way to give feedback and advice in helpful way and the employees here definitely don't know how to do that read more

Fernando , our dog trainer is awesome! We just completed our puppy 6 week class and it exceeded our expectations. Fernando is outgoing, helpful, funny, great with the dogs and a stand up guy. I appreciate everything he has done over the last 6 weeks for our puppy. Because of him and our great experience we signed up for the intermediate and advanced classes as well. read more

Your average PetSmart. During my stop-in, the employees were friendly and very helpful.

I went into Petsmart with a friend last night who had just rescued a dog. The staff was amazing friendly and understanding. Three separate employees at different times asked us if we needed help. Where do you get that level of customer service?? Tommy was especially helpful, getting us a check list so we could make sure we got all the supplies we needed for Hank, the new dog. We also talked to him about some issues we have with our current dog and he gave us great advice. Yes, this may be a "big box" pet store, but with the personal service it doesn't feel like one. read more

I always end up at a Whole Foods or Fresh Market & this one just happens to have a Pet Smart next to it. I have 3 rescue pets that allow me to share the house with them. If it is close to dinner time I have 6 eyes boring into me. I must tell you that my pets are in no way spoiled or pampered... just the basics. I love pet stores and usually let my dog accompany me, but, I was out & about & just stopped in (man I hope she understands & forgives me). I can get lost in a pet store for hours. No, I don't ever look for treats or toys, that might spoil them! Yes, um, I just like to stay current on the ah, latest pet products. This store is large & offers a very comprehensive selection of pet supplies. There are plenty of knowledgeable sales people & check out was swift. Okay, let's compute this about 1 hour of my time and $84= love to my pets. What's a girl to do? 3 rescue pets, need a lot of reassurance and love. read more

Stopped in store to buy deworming meds. Went to back where meds are and couldn't find them. So I start walking to front of the store half way there is we an employee (very tall African American man) who tells me the cashier can get me the dewormer. Go to cashier and was told by cashier that the dewormer is in back last isle where meds are. I then tell the cashier that a gentleman told me you had to get it for me. He then says "oh it must be locked up the manager will have to get it." So waiting for the manager comes up front (which happens to be the very tall African American gentleman, I am now kind of pissy because he was the one asked in the first place) so I tell him again I need deworming meds for my dog. He goes into the office and brings me "tapeworm dewormer" I then said this is not what I want. I want quad brand and dog is 10lbs. He then brings me the correct one. Customer service is the worst I have even seen and will never go here again EVER! I also asked about dosage and manager could not answer my questions. Only wanted to know is it just one dose or .....? read more

Most everyone here is friendly and those in the aisles are typically helpful. Great selection of products for my fur babies. However, the techs at the Banfield Pet Hospital are worthless and unhelpful. I need a prescription food for my cat and the first tech was unable to answer any of my questions. The second tech from Banfield sent me up to pay, knowing that she would have to call in my prescription, which caused me to have to go back to the tech and waste more of my time. read more

Yawn, big box meets a pet shop. Great selection of supplies and foods, prices are in line with other retailers. Mostly self help as employee tend to be scarce. Nothing really separates them from other retailers of the ilk, would choose driving time/convenience as deciding factor to shop here vs others. read more

The only place that carries my dogs food....for a high price

Staff here is always friendly. The store is always clean and well kept. I enjoy going to the Petsmart here and the store manager is very nice. I shop at the other stores in the area frequently and I am very pleased with the adoption events that are held on a regular basis. It is great to see such a large store support the local community through adoption and rescues. Absolutely wonderful! read more

I just saw the news story about Holmes Farm in PA where you get your small animals-- what they are doing to these animals is horrific. I will not shop at your store again until you sever ties with that place. We get all of our cat food, dog treats, toys, etc. at your store, but I can't support you while you are in a business relationship with Holmes Farm. read more

Great customer service and reasonable prices compared to other super pet stores. Large variety of dog cat and aquatic merchandise. I also like the fact that they have a vet and a grooming shop as well. It is always nice to know that you can bring your pets in! read more

Fernando has been a great trainer for our puppy that is now 8 months old. If you want a good trainer then go see him. A must for all new dog owners. read more

PetSmart - Michelle did a great job grooming Bryant! - Pet Training Near Me - Tampa, Florida

If you take your pet to get groomed on a Saturday it will take 5-6 hours and when you call and ask why it takes so long the response will be *said very rudely* "um well it's a Saturday".... Also my dog had diaherrea immediately after being let outside and his heart was racing after leaving there. I wouldn't trust taking my pet there EVER again. read more

I visit the grooming salon several times a year. I love the people who work there. They are very friendly and helpful. My dog Buddy is 14 years old and is completely deaf. He has large and small soft tumors all over his body. I trust Christine to do his grooming. She is patient with him and does excellent work. read more

I take my dogs to the grooming department at Petsmart. Everyone has always been extremely caring and accommodating with my pups. Jim, the manager is great! So is Matt, the other store manager... Unfortunately, I'm not thrilled with the way I was treated at Banfield by a female associate recently, but that's a separate entity (I think). read more

I've had my dogs groomed here a number of times with no real issues, but I've gone their twice now within the past 2-3 months and the bags of dog food had maggots on them. The first time they said they were gonna get rid of the bags, but I was there getting crickets a month later and also happened to need dog food, so I went over to get the food I usually get and the bags had maggots on the outside of them again. Obviously I can't be one hundred percent certain, but I'm sure they just bumped all the maggots off the outside and put the same bags back on the shelf. Take this information how you will, but I would probably avoid buying dog food here unless you think your dog needs a little extra protein. (/sarcasm) read more

Could not get a vet on Sunday for a sick cat. Been paying for this banfield insurance for 5 yrs. Vet not working today and they r "overloaded" with 2 sick animals! read more

This is the worst service I have had from a staff ever. I rushed over to the pet store after work to get some medical dog food that my dog needs so she will stop peeing blood and as I got there 5 min before closing they told me I need a certain card in order to buy it. Why would I be buying medical dog food if she didn't need it or I wasn't told to by the vet that she goes to inside that pet store ? I was never told I need to bring it in to buy it, they told me if I could get a picture they would sell it to me. So I called my roommate and he was able to dig it up and get me a picture but because it was 5 minutes after closing they told me they could not sell it to me. I run a small business and it can. Being that it was medical and being that they work with pets you would think they would show some empathy. Guess not and she did it all with a smile on her face. I will not only not be going to this establishment ever again but I will also be moving my vet just to be sure these people will not have any contribution to my pets well being which they obviously could care less about. My only wish is that I could give them less than one star review for this awful experience. read more

Love this store as a fish store. Can't speak on the small animals and reptiles but for fish I always buy from here and the fish are healthy and affordable. Big chain pet stores have bad reps for fish but not this one. Perfect and very clean inside! read more

I'm here in Tampa for a short time, and needed my Pomeranian groomed, everyone in this store was very helpful, and the groomer, who was a male, did an outstanding job grooming Buddy! Thank you! read more