1. PetSmart

    1. PetSmart

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    West Long Branch, NJ

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    PetSmart

    2.5 (15 reviews)
    Open 9:00 am - 8:00 pm
    Updated 1 week ago

    Services - PetSmart

    Bath and groom only

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    Photo of Ashley B.
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    3 years ago

    Helpful 2
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    Photo of Pat R.
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    2 years ago

    Staff is usually polite and helpful store is clean. I really like the grooming center very accommodating.

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    3 years ago

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    6 years ago

    Helpful 2
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    Photo of Anne P.
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    6 years ago

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    Photo of D L.
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    48
    48

    6 years ago

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    5 years ago

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    7 years ago

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    Photo of Nick T.
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    12 years ago

    Helpful 1
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    Photo of S H.
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    5
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    8 years ago

    I'vee gotten my dog groomed twice at Petsmart in Long Branch and both times they cut his paws. DO NOT HAVE YOUR DOG GROOMED THERE, EVER!

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    8 years ago

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    Photo of Vivian Z.
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    9 years ago

    I drive all the way to brick township bc this location is so poorly run, poorly stocked, and the training is way below par.

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    12 years ago

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    Photo of Rob K.
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    11 years ago

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    9 years ago

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    Ask the Community - PetSmart

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    Dogs On The Farm Pet Resort - WillieP

    Dogs On The Farm Pet Resort

    (95 reviews)

    I have been a loyal client for several years, utilizing your facility at least three times annually…read morefor our two dogs, with stays ranging from three to sixteen days. Our recent two-week stay cost up to $3,400, which we paid in full, including additional fees for exit baths. Unfortunately, upon returning home, both dogs were dirty and ill, requiring immediate veterinary attention for vomiting and diarrhea with blood. It was determined that they had infections contracted at your facility. I communicated this situation to your team and requested assistance with the veterinary bills, which totaled $745--a reasonable amount compared to typical veterinary care. However, I was informed that only $200 per dog would be covered due to your insurance policy's limitations. This response is unacceptable; it shifts blame onto your insurance rather than addressing the underlying issue. I declined the financial offer due to its degrading and insulting nature, as it demonstrated a lack of empathy towards the client and their pet. The amount of the bill, whether $200 or $2,000, should not dictate the level of care and accountability expected from your facility. Given our substantial investment, totaling thousands of dollars, we anticipated a higher standard of service and concern for our pets. The lack of empathy and accountability in this situation is disappointing and does not reflect the loyalty we have shown as clients.

    These are bad people running a bad business. You're paying over $100 a night for your dog to stay…read morethere, and they're going to charge an extra $18 for your dog to participate in group play? That's insane. Your dog is there, the other dogs are there, let them play - that's why we're paying over $100 for the dog to stay there. This, plus the other bad reviews, shows that these people are putting business profits way too highly over dogs enjoyment. I could never run a business where I won't allow your dog to be with other dogs just cause you didn't add on an extra $18. You're either a dog person or you're not. These are not "dog people" they're business people who do not care about dogs.

    PetSmart - groomer - Updated September 2026

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