We love this place. We historically had 2 dogs that we routinely boarded throughout the year. In recently adopting a new after being empty nesters, of course I went to a trusted facility to get our new fur-baby (Sora Belle) acclimated. I took advantage of being a new customer and received a free day pass for doggy day care. In preparation for a upcoming travel, I dropped her off for the day, which included an assessment. Unfortunately Sora was not ready to be in general population and spent her day in a private room with scheduled independent playtime. The following week, I arranged daily boarding so Sora could be home every night. I called or texted daily to check on her. The staff was always quick to respond, providing detailed info to put me at ease. My husband would also provide me with nightly updates. The progress Sora had over the week, was amazing! She was able to build a heightened level of confidence that included daily excitement during her morning drop offs. I stopped by for a visit after my return, and I was happy to see she had made human friends that shows her a great deal of love. I 100% trust our Sora Belle to stay at PetSuites, where she will receive the expected level of care, treatment and love as if she was at home. read more

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I don't know if there was management change or what but the quality of care and attention to detail has considerably gone down hill. We will not be back. read more

I wanted a trim for a pom def less than an inch. They butchered his hair. When I spoke to the groomer (Dan) I told him to keep the beard and to barely cut the hair. The whole interaction made me uncomfortable. The Man kept trying to take my dog without understanding what I wanted. He then said he will send me a photo (which helped reassure me) but I left feeling anxious (which I should have turned away then). Dan the whole beard away. They didn't charge me but regardless with this bread it's a Possibly the hair won't grow back. The uneven cut was horrible. I mainly wanted just the man parts cleaned up and a little bit of clean up.. not a hair cut but a trim, The lady called me and told tell me I told the groomer the type of job I wanted. I said, "why would I ask the groomer to butcher my dogs hair? Has he ever cut Pomeranian hair?" When I asked what happens if my dogs hair doesn't grow back because you gave him a bad haircut, they said that it should go back. I asked them again, they said "well we would be sorry if it didn't" read more

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We have been using Pet Suites for a few years now for daycare/boarding. They recently upgraded so you can watch your dog on camera during playtime and they have some suites with cameras in them. Our dogs always seem to have a good time after their stay. The staff is nice and available via phone call and text. They have where you can add playtime to the boarding packages and both of our dogs are allowed to share a room together. read more

We have always trusted kennels for our pets for as long as we have had them around. With all the keens bashes we were more hesitant about dropping off our fur baby. There are great kennels but also ones that need to be avoided. There was a lady who gave some great thoughts about what to look for and what to avoid. Petsuites was amazing I was able to talk to them on the phone and know what I need to do for my pet to be ready to go. I was able to pay online the deposit fee and make extra time for my dog to play with someone. They work great with dogs that might have some dog aggression and need to have someone on time. They also have options for those who love all the playtime with other dogs. I was able to come in and drop her off with no wait. After picking her up she was ready to go as well as I was able to pay and they do not gouge on prices. They are fair and my dog was under great care. We give PetSuites two paws up !!!!!! read more

this is by far the worst place I've ever boarded my dog. I voiced a concern over how my dog was being treated and how simple requests were not being met and they banned my dog from coming back. they didn't give me notice they were banning her, I had to call after not being able to access the site. the manager at the center was very rude and would not let me get out my concerns over the matter. Ive never been so disrespected in my life by someone who call themselves professionals. I will be escalating my concerns when I find out who to speak with since the manager wouldn't give me her higher ups read more

It takes years to win a customer and only seconds to lose one." Catherine DeVrye I would like to start off saying that I have been a long time customer of PetSuites. However, my last attempt to kennel my dog has left me finding a new kennel. Here is what happen; I went online and made a reservation for my dog to spend the weekend, Fri-Sun because we were going out of town. After the reservation was made I received and email telling me the reservation would require a deposit, paid the deposit online and the money was taken from my bank. I arrived Friday to drop off my dog for the weekend and Hanna tells me, they can't take my dog because they are full. I explained that I had made the reservation online, received confirmation and paid my deposit. She said he tried to call me; but my phone showed no missed calls. So did she call me?? Or maybe call me again? NO! So here I am, Friday night going out of town without someplace to leave our dog! I have asked the manager to call me for the past two weeks and they have not returned my call. I would recommend you try someplace else. I have been taking my dog there for well over 4 years and they treated me like this, think of how the would treat you! read more

My boyfriend & I take our akitas here for de-shed baths with Meesha and she is phenomenal! My dog is a little bit of a queen & Meesha is always so patient and good with her. My boyfriend's dog is a puppy and just had his first bath and WOW he looked AWESOME. I highly recommend booking with her -- she's so sweet & loving with her clients. read more

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We have had several issues when dropping off our dogs at this business. The confirmation email told me that drop off time was between 8:30-9:30AM, yet I was reprimanded when dropping off my dog at 9:15AM and the staff told me the email was wrong without any further explanation. There have also been several times where I have showed up to drop off my dog and been told the appointment was cancelled despite the business confirming and that they wouldn't be able to reschedule my dogs for grooming for another 6 weeks. The grooming itself is pretty great, which is where the extra star comes from, but the headaches dealing with the rest of the business make it hard to justify returning. read more

This was the first time my baby girls (a pitty and a small terrier mix) have been boarded in their life. I'm not going to lie, their papa and I were having mixed emotions about leaving them with strangers. We made reservations about a month ahead and I do recommend you call and check because they do have some peak times and might not be able to board your fur kiddo. Most of my communication was through texting, which I didn't mind at all since I can't answer my phone all of the time. I was able to take photos of their vaccine records and text it to them. They call about a week before your boarding date to go through a questionnaire with you, see if you are bringing food, toys, medications, etc. Day of drop off we parked in a designated spot and texted them were were there. Two staff members came out to greet us and take the girls in. The girls were very hesitant to leave, so we got to walk in with them to ease the transition. I was able to text to get daily updates and photos of our girls and I was please with the quick response every time I text. Pick up was just as easy as drop off, although I was bawling because my big girl didn't seem to recognize us. It took her a few minutes to realize we were not figments of her imagination! The girls seem to be fine (I'm writing this 2 days after picking them up) except they still seem to be a little traumatized that we left them with strangers and they keep following us like little shadows. Thanks to the staff for taking care of our girls for 5 days! We'll be back if we do travel again! read more

Just an update on my last review. I took Remi here again recently because her nails needed to be cut badly! It was a last minute appointment and they got me in right away. They always do such a good job of making sure that she is comfortable and isn't scared. It was Remi's gotcha day (1 year since we got her from Indy Humane!!!) And I wanted to treat her to something nice. I was able to just wait there while they gave her paws a quick pick me up. She came out happy, and quiet! No nails clacking on the floor every time she walks! My pupper ia generally super anxious so the fact that they are able to not only get stuff like this done quick, but also make my dog relax and do a good job speaks volumes about the type of establishment this is, as well as the type of people that work here. This is my #1 spot to take my pup, highly recommend. read more

I am not happy with pet suites. The way their staff treated me on the day I was picking up my dog was very unnecessary.

PetSuites is amazing !! I'm in the military and travel often around the state , and i'm almost always able to get Roy in last minute . Roy absolutely loves the staff at PetSuites and they care very much for him and the other pets . I even switched his grooming over to petsuites ! It's so nice to be able to call and get him groomed before i pick him up . Here's some pictures of Roy after being groomed and picked up :) read more

PetSuites Indianapolis Northwest - Roy - Pet Groomers Near Me - Indianapolis, Indiana

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Our Bichon was in need of a grooming due to the fact that we were in the middle of a move. Pet Suites was the only one with an opening. Do we had to take our Bichon to be groomed! Charlie did have some matting and made the person taking our information aware and requested that the groomer "please do not shave him!" Obviously they paid no attention to our request...when we picked him up, he looked like a very short haired terrier Apparently he was the last one to be groomed! Oh yes, and he had a nick in each ear! read more

You can not trust these people with your pets. They falsify pawgress reports, edit pictures they send you, and lie about the services you paid them to which is found to never be done. Go elsewhere! read more

My dogs don't deserve to be treated this well! They offer beautiful spacious clean kennels for the dogs with options to upgrade to a suite complete with TV. We try the limit the dogs tv time so we opt for the basic kennels. $58 per day for the two small dogs in separate kennels seems reasonable. We have left our dogs there 4 times now and never had a problem. Kennels are all in door with climate control. They open early (6:30) and late (8:30) for drop off or put clean up. These times are broader than most of the area facilities. Service is friendly but can be slow if multiple people picking up at the same time. The faculty is convenient right off 465. They also offer daycare ($19 day) and grooming. The grooming rates are a little high for the area so we have not tried grooming. First night first visit is free so worth checking out to see if your dogs or cats do well. The cat facility is separate for feline lovers. read more

PetSuites Indianapolis Northwest - Pet Groomers Near Me - Indianapolis, Indiana

Took our dog there for doggy daycare and boarding. Multiple times she came back with scratch marks, missing hair and once was bleeding. Recently this last time she was "given a bath" but had been sprayed with a perfume, was super oily, and the next day wreaked of dog. Upon this last experience, she looks like she has lost a lot of weight and is now acting off. (Afraid to come out of crate and reserved) During busy season/holidays there are lots of dogs in playtime. All of the dogs have to play inside and many fights can break out. Even though my dog was covered in wounds, she was blamed for "starting it" simply because of her breed. Many other doggy daycares spots in Indy, will not be returning here. read more

If I could give them 10 stars I would there very professional. My girl got her cats nails trimmed. They were. Ver nice n respectful. 10

Love Zionsville's Petsuites! They love my dogs like their own. Always taking such good care of them, but more importantly my little 7 month old puppy, Louie! 1st visit he got sick, but only because he's never been anywhere and was stressed out. They took him to the vet and took such great care of him. We are so thankful and grateful for them taking care of our babies. To get Louie more acquainted with being away from home he went to doggie daycare today. He's so warn out he's been sleeping since we've been home. Love my new Petsuites! Thanks so much for taking such great care of my babies! read more

PetSuites Indianapolis Northwest - Louie is passed out! Thanks Zionsville Petsuites! - Pet Groomers Near Me - Indianapolis, Indiana

Buddy loves to visit Donna. She is the groomer there. He is always treated like family. It's always clean and the staff are friendly. A webcam would be perfect. I'd love to be able to look in on Buddy while he's there. read more

I am so thankful for this place! I was able to drop in for doggy daycare with less than a days notice. The staff was so welcoming and kind! My dog had an amazing experience and the staff updated me with photos during his time there! I highly recommend PetSuites! read more

PetSuites Indianapolis Northwest - Pet Groomers Near Me - Indianapolis, Indiana

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Unfortunate experience and restitution. The groomer accidentally cut our dogs neck sending him to the vet for stitches. We understand accidents happen, and despite others telling us we're crazy for going back, we returned to have PetSuites finish the grooming. Unfortunately, no restitution offered as we were charged the full amount of $56. And was asked if we want to add anything for the groomer. The manger sat there during this and chose not to say anything. The stitches were just removed, fortunately our dog is doing well. read more

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We were very nervous about leaving our large black lab (under 2 yrs old) while we went on vacation. PetSuites did a great job of updating us when we checked in (daily!) and I truly felt like our big puppy was in great hands. The staff was very professional and kind too! It is clean and the cages are large too. read more

Our sweet, shaggy puppy went in today for a trim from the groomer in house. When she was dropped off, it was specified that we like her hair a little longer and to only trim an inch or less off. She came home looking like a shaved rat. We love her despite her appearance, of course. However, we're so disappointed that someone couldn't just follow instructions. Our young kids didn't even recognize her when she arrived home. We are thankful she is safe, but we sure miss her long, shaggy coat. read more

This place is like Busters second home. They really care for your fury friends. I highly recommend them for daycare and boarding.

We sent our two Siberian Huskies to all day play for the first time yesterday and could not be happier! It's a very clean facility with friendly staff - which is important when you're leaving your fur-babies with them the whole day! Before I left drop-off they told me I could call/text to check in with them. About half way through the day, the staff at PetSuites texted me photos of my pups having fun in group play outside - amazing service. When I went to pick them up, the staff had filled out "report cards" summarizing their first day - so cute! My dogs were definitely worn out when they got home, so goal accomplished and we will be back many times for daycare! read more

I have two mini schnauzers and have had a hard time finding a good groomer. We were taking them to PetSmart and our experience was awful so we decided to give PetSuites a try. Thank God we did because this place is beautiful and clean! The groomer was so nice and treated my dogs like her own. She even kept them together as much as possible to help them stay comfortable which I love and appreciate so much! This will be our new go-to groomer and I look forward to trying their boarding and day care services as well. read more

I was visiting in Indianapolis and had to leave my spoiled fur baby today. After looking at several pet day cares in both Evansville and Indianapolis, Chilli-Bean and I fell in love with the staff and the facility. Reluctantly I left my fur baby today but felt like I left him in good hands. When I picked Chilli-Bean up 7 hours later he had the bath with the platinum package which included a facial, pedicure, pretty bandana, etc. He also was introduced to 4 play pals (never been with other dogs) and had his picture taken plus report card. Apparently, Chilli-Bean had a wonderful time as he has been sound asleep since returning to the hotel. Thank you again to the staff for being so nice and reassuring. We will definitely be taking more road trips to Indy. read more

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I have used their grooming services a few times now for my two giant breed dogs. The staff is always friendly and courteous. The entrance and what I can see from the large windows into the daycare area it appears to be clean and comfortable for the pets. My boys are always in a good mood when I come to pick them up and they are clean. One grooming session was not to standard but that was corrected quickly after a short discussion. I would recommend their grooming services and if needed, would probably use their kenneling in the future. read more

Boarded my puppy here for two nights. Won a gift certificate to this place at a BarkHappy event hence why tried a new place instead of my usual go-to. First impression was a WOW! The facility was spacious and kept so clean. Staffs were in a hurry during my check-in due to the number of people waiting in line. But, they still gave adequate time for me being a first timer going through all the document fill up and vaccine info. Giving only 4 star as I had some issues during check out. They charged me for an extra play time and didn't apply the free ONE day boarding coupon that I provided at the beginning. The lady at the counter told me that the deposit I had put during my booking along with the gift certificate took care of the cost. So no need to use the free boarding voucher. Sounded pretty ridiculous to me. They should have applied the voucher first and used the gift card for the remainder cost. They managed to take off the extra play time off my bill and returned my voucher upon my request so I can use it in the future. Not sure if this is a training issue or something else. read more

PetSuites Indianapolis Northwest - Pet Groomers Near Me - Indianapolis, Indiana

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I'd give them zero stars if I could. This is the first and last time I'll ever take my dogs there. I have been taking my dogs to the Fishers location for a very long time and almost always felt my dogs were taken care of. Today I ended up taking them to the Zionsville site because the groomers were busy in Fishers and I had no other time. I called early in the morning stating clearly that one of my dogs needs a groom the other just a bath, I was explicitly told that they had time and I could bring them. I drove 45 miles from where I live. I talked to the supposed groomer,when I got there, told her what the dogs needed and was told they would be done. I called 3 hours later and was told to come in 3 more hours! Then someone called half an hour later and said the dogs were done. Except I had already gone on an errand to fill the time I was earlier told they needed! Then when I went to pick them up, I was told the dog who needed the groom was not groomed. She told me that when I called in the morning I didn't mention that the dog needed a groom and only mentioned it when I brought them in to the place. This is an abject lie. I explicitly explained to the lady when I called in the morning that one of the dogs, the smaller one, needed the groom and I was told after she checked with the groomer that they had time to to cut his hair today. The lying is inacceptable. But the problems didn't end there; the person who ran my credit card didn't know how to enter the numbers and kept telling me it was declined until I explained to her how to enter card CVV number, then the person who brought the dogs didn't know how to put a simple harness on and ended up wrapping the leash around the poor little dog's neck. All of these are are amateurish but not problematic. The abject lying is. Shame on you how dare you treat my dogs with such disregard. read more

Pet suiets did a fantastic job taking care of our little marc. They gave him the attention he needed they've provided a very playful environment I give this place ten out of ten Stars. Mark seemed very happy as he left he enjoyed his stay very much and the pictures that they took of him. He recommends this place to all of his friends thank you for the great service. Mark read more

It started when I dropped off. The register was not working properly and then when I picked up I had trouble checking out because it was not adding correctly. I was ask to pay over what I owed because the manager was not there and when I said "no" the staff get very rude. As that was happening the manager came through the door. I was in a bit of a hurry so had to leave while they were trying to figure it out. They did charge me what I was suppose to but not easy drop off or pick up for a first time. Once I got my dog home he had poop on him and he was so thirsty. read more

We followed Summer for the grooming department, she is wonderful and has taken care of our girls for years. The staff is friendly and we will definitely use them for boarding in the future. read more

Such a great place to take your dog! I take him there for daycare and boarding and get him bathed on the day that I plan to pick him up. Everyone is very friendly! Its so clean, too! Which is unusual for a place that has more animals than people there. Overall, a great place! read more

I was a long time customer of Petsuites. I started taking my dog Kasey in May 2018. I loved taking Kasey to Petsuites, they had themed parties and took photos and the staff was amazing. In late November of 2019, we added a Great Dane, Kash to our home. Kash also started going to puppy school. Kash and Kasey stayed with Petsuites the first week of March 2020. We picked Kasey up and he was acting different. I reached out to Petsuites and they said nothing out of the ordinary had happened. Kasey was taken to the ER Vet, Kasey passed away the next day due to torsion. Petsuites of course, didn't accept any responsibility and I know that Kasey loved going to Petsuites and that he played hard every single day he went to Petsuites and that he would have never regretted going there. I also know, that torsion isn't something that is intentional. Petsuites sent a very nice card and flower arrangement. It was a little bit of time before I returned. We added a rescue, Molly to our home. This is when our relationship began to go down hill. Not on our part but within Petsuites. After a stay at Petsuites, Kash and Molly got kennel cough, which isn't unusual in this type of environment. I wasn't upset, I did text them to let them know that Kash and Molly had kennel cough, sent a couple of photos to let them know they were doing ok. We were told that the resort manager would reach out to us, in case we wanted reimbursed for medicine, etc. That actually never happened but I wasn't concerned because, I treat at home for kennel cough. A week later we were going to drop our dogs off for day play and were told we could not because they needed wait 14 days from when we told them they had kennel cough. They said Tara should have told me this when she called. I, had zero idea who Tara was and at this point had been coming to this resort for almost 2 years. I thought Cai was the resort manager as she is the one that I had dealt with the entire time I had been there. Tara did call and inform me of the policy and apologized for not calling me prior to then. She was not professional and I could tell she was uncomfortable calling me at all. Petsuites added a trainer to their team. Her name is Ann. She is an older lady with old techniques. Mind you my dogs have been going there for quite some time and nobody had mentioned that they needed training or had said anything about this. I made mention that I would like to know more about her services. She did give us that info. After meeting with her and her telling us that we should put our Great Dane in his kennel for a time out when he acted out, he does not like his kennel at all, I knew she wouldn't be a good fit for us so we politely declined. On 3 other occasions, Ann, rudely approached at the end of the day about Kash and Molly and tried to push her and her services on us. I literally had to freak out. I didn't have to freak out but I had direct conversations with Petsuites and told them we weren't interested. I did mention that maybe since they had a trainer in the facility, they could try training their staff, which is truthful. I might have been rigid but to be very honest, I felt bullied and I was over it. Most of the staff had been there from the very beginning but early 2020, I'm assuming due to the pandemic, this changed. I get it. A couple of situations happened. Once my GD was neutered, we tried him in group play, he was evaluated and approved. My lab bit Kash and ripped his ear. I received a panicked phone call, they said he was fine and could stay there but they just wanted to let me know. Three phone calls later, I was on my way to pick him up, he bled all over my brand new car and required surgery to stitch his ear up. Two weeks later I had to travel for work and we boarded Kash and Molly at Petsuites, I receive a call from Petsuites. The person is someone I am not familiar with and she is calling to tell me that something is wrong with Kash. I had just landed in Pittsburgh. This girl was new and she was timid. I was already stressed out that I had to leave my dog with stiches there and so, obviously I wanted answers. She didn't have them and I don't think she was even aware of who my dog was. I think someone literally told her to go and call so and so and say this. I clearly was not happy. Later on I received a text message from Dominique, a long time employee who I do know and cleared everything up. She assured me that Kash was ok. Later on Kash injured another dog and we didn't have him return to group. I did have a conversation with Tara the resort Manager to let her know that all communication with me about my dogs should not be left to the less experienced employees but that it should come from her or Cai. In January, I went to pick my dogs up after they had boarded and I was met by three employees holding my dogs collars and leashes. They wanted to "let me know" that somehow the leashes and collars had been left within my dogs reach and they had chewed them all up read more

Petsuites's Dayplay is a lifesaver! My energetic dog always comes home exhausted from playing all day. I know they treat him well while he's there because he's always SO happy when he realizes we're pulling into the Petsuites parking lot, and he's very impatient to get back to the play area. I love that they regularly post pictures and stories on Instagram, because I can see that he's happy and having fun. He only goes to Petsuites for daycare once, sometimes twice, a week, but almost every person that works there knows his name when we walk in. read more

I NEVER leave reviews. I am writing this so no family will have to go through what we have. We left our two dogs for boarding while we were away on spring break. I received a call from someone telling me that it wasn't an emergency but they needed permission to take one of our dogs to the vet. They had stopped the bleeding (what?*) and thought he should be checked out. Not wanting a huge unnecessary vet bill - I asked for them to send me a picture of the wound. My dog had been attacked by another dog in group play. He wasn't supposed to be in group play. We have two dogs and they are supposed to have individual playtime with just the two of them. She immediately told me that I had signed a contract. What? My dog is bleeding, needs to go to the vet, but yes - let's discuss contracts. Hmmmm. Anyhow -after awhile I did get a picture - called my vet who picked up our dog and took him for surgery. Yes surgery where we are lucky his ear didn't need to be amputated according to our vet. He needed 35 stitches. We had other dog picked up immediately We came home and approached them today to inquire about having our vet bill covered. They agreed they should refund his charges and offered a $150 credit for future services "should we ever use them again". Let me add - the "manager" that we spoke with was neither apologetic or reassuring. She was defensive, confrontational, and rude She also refused to provide us with a phone number for their regional manager stating that we could only send an email. She also refused to give us their corporate office phone number in California. A quick google search provided the number where we have left a voicemail and will await to hear what happens. I will update this review as necessary - but my impression is that this happens way too often for my liking by the way this has been handled by the people who work at Petsuites. I would hate for this to happen to another family. read more

After having several bad experiences at other kennels I checked out Pet Suites and liked what I saw. It was very clean and the staff was knowledgeable and friendly. We booked our two bulldogs for a 9 day stay over Thanksgiving. My dogs followed the attendant back willingly, no dragging of the paws. This was a first. I divide their food into baggies, one for each meal, to make it easier on the staff. I had counted twice and was sure I had the right amount. Unfortunately I had counted wrong and the food ran out half way through their stay. They are on a special diet due to allergies so the staff went out and bought the exact food they needed. I insisted that I had supplied enough food but when I realized I was wrong they said not to worry about it. We also picked the dogs up a day early and the message I had left had not been picked up so we arrived unexpectedly. The dogs came out looking and smelling like they had when we dropped them off 9 days earlier. I have never had my dogs not stink after a kennel stay of even 1 day. I highly recommend this business. read more