Addison was exceptional from start to finish. I found her through Facebook, and right away she was kind, responsive, and incredibly thorough with all my questions. She communicated clearly and accommodated my scheduling needs, including my dog's haircut timing. This was my puppy's first grooming, and Addison handled it with impressive patience and care. She sent me multiple progress photos and kept me updated throughout the process, which I really appreciated. The grooming itself was fantastic--exactly what I asked for, and the cut was beautiful. Pricing was fair, and I was so impressed that I ended up giving Addison a significant tip for the outstanding service. I'm already planning to return every month to see her. On top of grooming, I learned they offer training, and I'm waiting to hear back from the trainer to schedule. While the drive is a bit long from home, I'm more than willing to make the trip for this level of service--it's becoming rare to find such thoughtful and high-quality care. If you're looking for a caring, communicative groomer who delivers great results and makes the process easy for both you and your pup, Addison is a standout choice. Highly recommend! read more

Connie is amazing! Derby had a makeover and we love it! I had no idea that she could have a "summer cut" and not leave hairballs all over our house! Derby has come a long way in being comfortable at the groomer and Connie is the reason why. Derby definitely was a diamond in the ruff! read more

Best Friends Pet Hotel - Before - Pet Training Near Me - Carmel, Indiana

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10 hours agoNEW Worst experience in my life! Scheduled a grooming appointment for Saturday the 19th about a month ago.....decided at the last minute to take a weekend trip and normally get a sitter to stay with them at the house, the sitter was not able to take them for grooming so i against my better judgement decided to just board them. Was told i could see my pets on camera but i only saw one of my dogs for about 30 secs. Never saw the other one. Had my small 10 lbs dogs with big dogs and they called me sunday before pickup and was told there was a mixup and they didnt get groomed......when i arrived i was told oh we were mistaken when we called you. They did get groomed....i was charged for grooming but at most they were shampooed an brushed but definitely not groomed STAY AWAY. Before supposed grooming on back of couch. After grooming on bench outside read more

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Please make sure you do not bring any of your animals to this location. At the end of the day do your research and read the reviews. They have signs of neglect here. I'm not sure if it's because they are understaffed or truly just do not care but needless to say there are definitely issues that need to be addressed. In a previous review you will find that they actually lost someone's dog. The owner found out by receiving receiving a call from someone that found their dog miles away from the facility. After reaching out the owner gave him a 25% off option. That is absurd. If you lose my dog not only should you fully refund the stay but you should be extremely apologetic which I doubt is the case. In my situation, after my dogs stayed for only two days. During that time my dog had a cut on its side, injured paw to the point where she couldn't walk right, her collar seemed to be rolled in mud, I paid for a grooming but unfortunately I don't think they did that either. We had to take her immediately after leaving the facility to a groomers to get her washed. Her ears were full of dirt. To top it off I think the facility isn't as clean as it should be. She came back with a rash on her stomach. What makes things worse is I called immediately to get some information on what happened. I am now on day 2..... no call back. I called 3-4 times.... no answer. Lucky my dog will live. If you bring your animals here I can only hope you have the same luck as me. To the managers and owners... do better. This is a disgusting way to run a business let alone a business where you should be caring and nurturing. DO BETTER read more

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I am searching for a puppy training. I saw this add but I would never take my new pup there. My previous dog went here for day care and they kicked him out after 9 months because he was aggressive. He didn't have an aggressive bone in his body. The place is dirty and needs to serious clean up and updating. It is an old facility. Beware of this place. read more

I got my fur baby back in one piece. He has been going to best friends forever. Braxton love the team there. read more

Best Friends Pet Hotel - My fur baby - Pet Training Near Me - Carmel, Indiana

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My bernese mountain dog had a full vet checkup the same day he went to board here. He was healthy. He stayed for a week, and i picked him up 4 days go. He had some green stuff coming out of one of his eyes when i picked him up, and he seemed congested. I made the mistake of thinking it was something he could fight off because early this morning, he started having a very hard time breathing and stopped breathing before I could get him to the animal hospital. They found swelling in his throat caused by an infection. This is devastating. Please do not send your pet here. read more

My bf and I have struggled to find a good groomer, and I've finally found one! Connie did a great job on my fur baby! I highly recommend this location. Krystal and Connie are the only people I trust now with him. They were both very nice and the best service I've gotten. I can't wait to take my other fur babies here read more

Best Friends Pet Hotel - Dog - Pet Training Near Me - Carmel, Indiana

Worst Experience! The front counter is dirty and unorganized - this should have been a sign. When I went to pick up my dog, they had misplaced his leash and harness and also his other bag with blanket and toys (comfort items). The also misplaced his medicine. The person checking me out told me should would call when they found the items - I told her I couldn't leave until I had my pets items and even offered to help her look. Finally all items were located - at different places around the facility - eek! I had 2 coupons - one for the weekend stay and one for the week stay (40% and 30%) that I told them about at check it. I cannot see where this was applied - I'm still waiting on a call back for resolution- refund. Also, my dog was skin and bones when I picked him up. This is not uncommon as he doesn't usually eat much when he is boarded, but all the food and treats I packed for him were gone. It makes me wonder with all the disorganization, if another dog got my dog's food. Will not return - terrible experience!!!! My poor dog.... read more

We booked a grooming appointment for our 2 dogs. The appointment was confirmed by both email and phone call. Dropped off at 8:00am on day of appointment and they were taken to the back to await the groomer Connie Grove. 4 hours later I receive call saying the groomer, Connie Grove, was not coming in did I want to reschedule!! My dogs sat in a pen for 4 hours! If that's the way you run your business, good luck! You are unprofessional and incompetent. Stay far away!! Facility is not nice either! read more

My poor dog he had to poop as soon as he seen me. Instead of saying hello to me he ran to the corner and pooped. Never agian.

I would give ZERO stars but that is not possible. We took my dog Benji here for 4th of July week, and upon picking him up he was covered in dirt from top to bottom, smelled like pee and was tired and sick. 3 days later he hasn't eaten, has diarrhea, and has thrown up many of his meals. This place is not clean and they DO NOT CARE. Whatever you do, don't take your dog to a boarding place period. If he gets in critical condition, we may even look at taking legal action against this place.. horrible. read more

I visited the facility a couple of months ago and was impressed with impressed with the number of people I saw working there. When I picked up my dog today, I was told that there is no one there with the animals at night. To be more specific, after 4 pm. I picked him up at 9 am. So, from when to when are the pets by themselves. The ads state when they are open and closed, but not when the employees are there and in this case, not there? Just because they are open does not equate to when the employees are there. Additionally, I was told that they have discussed having someone there in the evening, but the owner has not approved it, nor do they know when that will or might happen. One other thing, they ask you to purchase "insurance" so that if they have to take your pet to the emergency vet, they can do that. But how do they do this, if no one is there to take them? Waste of money in my point of view. read more

Looks as if they cut my dogs nails with kindergarten scissors. I could care less if they look nice, but they are so short he can't walk without squeeling. I assumed he was just being dramatic while getting them cut. He wasn't, he was actually in pain. They said they couldn't get the nail filing done, it's because there is no nail left to file down. In the pictures, you can see how terribly it was done. -- three nails are actually split. read more

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Otis stayed here for Saturday day camp. We were very pleased with his visit. The staff, especially Bill, was friendly and attentive and the facilities seemed spacious and not overcrowded. We would definitely use best friends for day camp again. read more

Totally recommend! I got my two pit/lab dogs, Roxy and Sofia, groomed by the groomer Connie, and she was fantastic! Not only was the groom above and beyond my expectations she was the absolute sweetest with them and they looked so happy to see me! The staff completely made the girls feel safe and happy to be there. Nothing but good reviews over here! If you're thinking of getting your furry friends groomed, this is the spot! Thank you Connie and staff for making this a great experience for everyone read more

This is by far the worst place to leave your animals in the state of Indiana. Ask for a tour of the facilities and you'll see why. They've had numerous animals escape the building because corporate refuses to fix anything. My dog left with filth all over him among other things. This place is just down right embarrassing. For the love of god find another place to take your animals. read more

Not Sure About This Place! On July 24 I booked a long weekend boarding reservation plus EXTRAS for my 78 pound dog.Then I thought I would go ahead and try there grooming first,scheduled that ON 7/24 for today July26th.According to their CONFIRMATION email the would call me 24hrs BEFORE SCHEDULED DATE to finalize Grooming Details.As of now(july26th 10AM)NO ONE HAS CALLED ME.Very Glad I Did This Seeing THAT THE MIGHT??? do what you ASK / PAY THEM TO DO When boarding for three days! read more

I just dropped off my dog here Saturday for a day of play , Renee and Lauren were awesome and made her feel so comfortable and happy to be there without me. She was exhausted that afternoon after picking her up, I'm so happy and we will be back . You guys are so close to my house we will be back read more

Just moved from California and needed to board my two cats ASAP! I called Best friends pet hotel and was helped immediately on the phone with Taylor. She answered all my questions and concerns I had and took the time to explain what their stay will look like. When I dropped my cats off their their extended stay, I was greet at the door by Taylor. She helped get my cats adjusted to their temporary new surrounding. You can tell she has a passion for caring for animals. I felt safe leaving my fur babies in their care. Thank you so much! read more

I am very disappointed in the experience I had with Best Friends. I was referred to them by my friend who takes his dog there. My dog has been going to another day care ever since I got him but I wanted to try some place that was closer to my work. The first time going there was fine and I was thrilled I had found a place that was more convenient with my daily commute. My favorite thing about this place was the ability to watch your dogs on the cameras. So just like any other dog mom, I would watch from time to time throughout the day. Well my favorite thing turned out to be the reason why I won't ever take my dog back there. Dogs are supposed to get play time from 9am-12pm then 1pm-4pm which is what he received the first time going there. My dog is a puppy so he gets tired and tends to do what I call "mouth play" which is when he lays down but just plays with other dogs with his mouth and makes silly noises, he does this all the time. I had checked the cameras in the afternoon and saw the girl that was on dog duty take my dog (who was doing mouth play w/ two other dogs who were standing over him) by his collar and put him in a cage and then covered the cage w/ the dog bed so he couldn't see out. He was like this for the remainder of the day and was never let out until I came to get him. When I picked him up I asked why they did this and was told that he was "too barky". So the young girl that was on her phone that majority day decided that a dog was too barky and isolated him in a cage when I paid for full day of play time. I am extremely turned off by this because it's a damn doggy daycare for goodness sakes, dogs are going to bark or make silly noises. The woman that is always working the desk in the mornings is incredibly nice but I am not so sure about the folks that work there in the afternoons. Needless to say, I am going to go back to my other day care even if it's completely out of my way. read more

The staff care about your dogs here! I love that they tell me how the dogs did during the day especially because one of my dogs is a small older dog who has good days and bad. I totally trust them with my 2 furry pups! read more

I love taking our dog to Best Friends! They all know my dog Ruby by name and greet her when we walk in. The drop-off process is also super quick, which I appreciate on mornings when I'm hustling to get to work on time. I also really like that they have live webcams so you can see your dog playing her heart out (or in our dog's case, chilling in the shade) anytime throughout the day. When I brought Ruby in for the first time, they gave me a tour of the facility, which put my mind at ease. They are also able to answer any questions I have as they come up. When Ruby stays for the weekend for overnight boarding, they usually email me a photo of her playing or hanging out. It's a nice little touch that makes me appreciate Best Friends even more. read more

Our dogs always love going to Best Friends for either Day Camp, Grooming or staying for a long weekend. The staff is always friendly and love taking care of our dogs. Our dogs always have a great time at Day Camp and can't wait to go back. The groomers always do a wonderful job. They are very caring and when one of our dogs didn't like getting his nails cut, they worked with him to make him feel more comfortable and not so stressed. We have been going there for over 15 years and would recommend them to anyone. read more

Our dog LOVES going to camp at Best Friends! When we pick him up he's worn out but in wonderful spirits. The staff truly cares, they're always excited to see Mayer and I feel completely comfortable and safe leaving him in their care! Not only do we do Camp at Best Friends, we also do all our boarding and grooming there. The convenience of it all is priceless! (Not to mention they're very reasonably priced!) They also send sweet themed photos home frequently, they're hilarious! Iverecommended Best Friends to many of my coworkers and friends! read more

Best Friends Pet Hotel - Pet Training Near Me - Carmel, Indiana

Great boarding facility in downtown Carmel! Play and Stay offers a safe and active environment for our large breed dog at a reasonable price. Compared to other facilities in area, no nickel and dime pricing per walk, playtime, etc.... Has real-time online video of play areas where we continuously see our dog and others excited to see the staff interacting with all their guests. Have always been pleased with their services. read more

Great staff, they love dogs and cats. Their facility is well maintained and clean. What you sign up for you get .....such as walks, or other things. They sent us a picture of each of our Frenchies and our cat the day they were boarded. The photo said hello from each petard letting us know they were OK!. I thought this was very thoughtful indeed! I would definitely board with Best Friends again. read more

Great grooming for my two cockapoos. Friendly staff. Good price. Convenient grooming hours. Good location. I've taken my dogs there twice now. Both times the experience was great. Dogs are happy about going and look awesome when they're done. read more

Love love love best friends pet hotel & the staff! I have 100% confidence when droppping my pup off for day care or boarding that he is in loving hands. read more

Our dog always comes home from here tired, as we paid for her to have play time and its very obvious she got it. The experience we have with our cat is similarly positive, and upon returning home each animal is given a report card which has been thoughtfully filled out. I'm only taking off stars because this business employs a few sneaky ways to get you to pay more. read more

We couldn't have been happier with Best Friends and the amazing customer service they provide us with. We needed to get to a meeting in Bloomington at 9:00 AM and since they didn't open until 8:00 on Saturday Kevin told us he would be there around 7:30 to help us out. We arrived at 7:10 and much to our surprised he had already there and was willing to take our dogs early to help get us to Bloomington. We got to our meeting with time to spare and were thrilled when we came home this afternoon to very happy dogs! Can't express how easy Kevin made the process of registration and he was even willing to contact our vet for vaccination records to help save us time. read more

My dog has been here for day camp and grooming. After grooming she always comes home looking and smelling great. The groomer does a great job and my dog reallly seems to like her. We don't go to camp as much because my dog is not into playing with a lot of dogs anymore, but when she was younger she loved it. The camp is always clean. I've never seen poop or wet areas left uncleaned. Anytime I've been there the dogs are supervised and happy. read more

I took both of my dogs here to be groomed. The price is very reasonable, one of the best I've paid since moving to Indianapolis. I have tried a lot of different groomers here in Indy, but this one really did the best job for best price. They even allowed me to bring in my own special shampoo for one of my dogs to use. However, I don't think they clipped either of my dogs nails when they were groomed. This is usually something that is included in a grooming package, but maybe that is why it is cheaper, because it is not automatically included? Even then, I will be returning here the next time my dogs need groomed, I will just be sure to ask about the nail clipping. read more

Good place for grooming and for your pet to stay. Always had a good experience. Love when they send us pictures of our dogs. I wish their play time and extras were a bit less expensive. read more

My dog HATES getting her nails done and she is a big strong dog. Connie the groomer is fantastic! The staff there are very friendly and helpful! read more

Our pug loves it here! They are so loving and caring with her. She was a rescue so we are sensitive to leaving her with someone other than us since we have only had her for a year. We tried a couple of places that appeared to be more "fancy" but on the inside they were not the warm, loving staff inside that our dog needed. And then we found BEST FRIENDS and we have such a comfort feeling every time we drop off our little Bonnie Blue Bell.5 stars for sure! read more

Great experience with best friends! The staff was so friendly and very helpful. They offer great activities for active dogs. Prices are reasonable would highly recommend! read more

This was my first time boarding a cat, so I was nervous. They were friendly and easy to book. When I called to check on him, they were reassuring and could tell me details about him. We showed up a day early from our trip and he was clean and happy. He was affectionate to the girl, so he was definitely content! He transitioned perfectly back home. I would definitely book there again! read more

Everyone is so nice and professional. Sadie loves to run in there to play. She is an energetic dog and they take her enthusiasm in stride. ;) We usually take her there for boarding while on vacation and she is always well cared for. read more

The girls that work here are great! They know my dog's name and I can tell they truly care about him. I also love being able to check on him during the day at daycare on the website! read more