Love the new golden doodle puppy. Was great and easy to deal with. Highly recommend this place

This place is a SCAM! We paid a $500 deposit that would guarantee the delivery of a dog we wanted. 2 days later they "accidentally" sold the dog. They said they wouldn't give us our deposit back but for an extra $1500 they could give us a similar dog. Huge scam, I should've listened. They do this other people to up sale. We had a budget for a dog we were promised and now they blocked our calls and told me they can sell me a more expensive dog or I can stop calling for my refund. This place is a joke. Very money hungry shop. read more

When I went in, they told my little brother that he would have to have some of 18 year-old for him to see a dog. I turned around and asked them for the same dog. They then backdoor it and said oh well we don't let everybody see it all of our dogs like their new babies. You don't just give your new baby to everybody, but they're definitely was other people in there holding a dog that they were not about to get and playing with the dog that they were not a go gate so I just think the experience was horrible. You visibly could see that some of the dogs are actually very sick. I need medical attention so be aware before you go paying or even trying to see a dog with the hopes of possibly buying one. I immediately left once they told me that cause I was going to get him a dog, but I'm great on this place. read more

Our experience with Pettito Arlington was devastating and unacceptable. We brought home a puppy who was dead less than two weeks later from coccidia and a severe sinus infection. Families trust pet stores to sell healthy animals -- that did not happen here. The emotional damage to our family, especially our kids, has been real and lasting. There was no real transparency, no confidence in the puppy's health, and no accountability after the fact. We were sold a sick dog, and we're the ones who paid the price -- emotionally and financially. I would strongly caution anyone considering buying a puppy here: ask hard questions, demand proof of health, and think twice before trusting this business. I wish I could give them zero stars. read more

Pettito - Lukas paw prints - Pet Stores Near Me - Arlington, Texas

We had Beth. She was the only one there. I had recently lost my best friend (miniature schnauzer) due to cancer. He lived a good 8 years. My husband and I walked into this store one random day and Beth was all alone, cleaning. She greeted us and we told her that we were just looking. And that we had recently lost our dog. To be honest, I had no idea that I would be taking a dog home. Hero is his name. And yeah, she was very pleasant to work with. Imagine the roller coaster of emotions I was going thru. Was I being impulsive? Was it too soon? Why was I even there? No other dog will ever replace my late best friend. I felt guilt, and sadness. The whole nine yards when it comes to grief. Beth knew how to make our day a special one. Actually, the dog (Yorkie) was the one who chose us. His eyes gave it all away. I circled probably 5 times until I couldn't take it anymore. I wanted to meet him. His eyes were what drew me to him. We spent some time with him and when we backed away at first because I felt like I was going to forget my late best friend. But, he began to bark and cry. After I held him again for that 2nd time. I knew that It was love at first sight. Just like when I randomly walked into Petland Frisco 8 years ago looking for aquarium conditioner. I had no idea I would be meeting and taking home my love, my best friend that day. And it happened again. I truly believe that dogs pick you. And Beth was very supportive, down to earth, she didn't pitch or try to be a salesperson with us. If a dog picks you, you will know. It was a beautiful experience. I cried holding him on the way home. That night, I dreamed of my late mini schnauzer (again), I've been dreaming of him here and there since he crossed over. In my dream, he was happy and content. I felt as though it was a sign. "Daddy, everything is going this be ok." If he could speak to me, he would definitely tell me that. The dream was like, "Daddy, I want you to be happy." Anyway, I'm still mourning him. So I am typing too much. As for the other employees, what a horrible experience some of you all went thru. I'm sorry! I can't speak for other personnel who work there. But Beth was an Angel. Beth, if you're reading this. Thank you from the bottom of our hearts. We will never forget that day. read more

Pettito - Our newest addition to the family, Hero. - Pet Stores Near Me - Arlington, Texas

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LaTricha was amazing! Made me really feel informed about the process of getting my new best friend! Thank you for all that you did for us! read more

Pettito - Crosby! - Pet Stores Near Me - Arlington, Texas

**PLEASE BEWARE** I recently purchased a mini dachshund for over 4k from the Arlington location. Our baby boy went to visit my vet immediately after bringing him home and he has pneumonia from the pet store. I had to immediately turn around and pay a lot of money to help him recover. We love our boy and will invest what we need but when I called the store to present the issue they were dismissive. Please be careful. I would love for all these babies to have loving homes but this has made a very delicate time that much more problematic. read more

If I could leave a ZERO STAR RATING I WOULD! Latricia was the absolute WORSE person to work with. Prior to my arrival, I had already completed a finance application just because I like to know what I'm walking into and prefer not be blindsided. I arrived, advised Latricia and the other woman of my puppy interest, cleaned my feet and hands and went into the room to await for the puppy which took them 12 minutes exactly to bring out. The moment I started asking finance questions Latricia INSTANTLY started getting rude, making this experience very unpleasant. At one point she even raised her voice at me when I asked her why was the information she 4 me not correlating with the Information she literally displayed to me on her computer? She said management requested her to require a high deposit but the computer showed a low deposit and payments of a little over $100/monthly. As I expressed my concern to her, she gets abruptly loud, storms off and then tell me & I quote, " I was suppose to be off at 6, it's 6:16 I'm leaving" .... She then tells her other only coworker in the store while there's ATLEAST 20 people in the lobby, "I don't understand why this week had to be so hard, the last 2 weeks was easy". "I wish people would understand what they are getting they self into and stop making stuff so hard when they arrive here." I then said to her, "I'm sorry, I'm not trying to make anything hard for you, I'm trying to gain an understanding, which anyone spending their hard earned money and looking into financing should." I already knew exactly what I was getting myself into hence the reason I applied before arriving and I was already working with someone at the rowlett location, this Arlington location was just closer in the moment. The level of customer service here was so piss poor, it's ridiculous. For the amount of dogs they had in the kennels, you'd think they would bowing down to everyone who entered to help them clear out the tons of puppies they have. I called another location and mentioned my experience and before I could even get the name "Latricia" out, she already knew exactly who I was complaining on. She stated they often get complaints on her because she's RUDE! I had about 4 people tell me not to come here but I try to give everyone a chance and give the benefit of the doubt. I should've listened. Needless to say, I took my service right back to where I purchased my Cane Corso and fell inlove with my puppy there and walked out with my $5k mini golden doodle. I spent over $1700 more than what Petitto was asking of only $3,275 but he was surely worth it and so was the level of service along with the full package I received. I WOULD NEVER STEP FOOT BACK IN THIS PLACE. Not even if someone else purchased the dog for me. 0 stars. Horrible experience with Latricia. Literal nightmare read more

Do not go here. We are currently being HARASSED by a woman named Latricia because we walked into this location planning to get a puppy. She should be fired at the very least. We drove an hour to go to this location specifically looking for a Cavalier King Charles Spaniel as we already have one and we would like to bring home a best friend for her. After waiting a long period of time (understandingly as they were busy) we finally got to meet the puppy we were interested in. The blonde "saleswoman" brought her over and we fell in love instantly. I asked about pricing and mentioned the Plano location (where we got our 1st King Charles) was not as expensive, she commented this puppy was AKC registered so I understood the price difference. We decided to bring the sweet girl home. The blonde lady left for a few minutes and came back with a pin pad for me to swipe my card. I asked if I could see the paperwork first, (they usually add crate fees, etc) which we do not need and I also wanted to see the AKC papers before purchasing. She said of course and walked away. She then came back and said "oh we're giving you $100 off the price" I thought okay???? Why though. She then comes back with the pin pad for my card to pay again. I told her once again we wanted to review the paperwork. At this point we were so rubbed the wrong way with these sales people we decided we were not going to continue getting this puppy. As we got up to leave the Latricia lady followed us out the door and got in my face to ask me what happened. When I explained to her we had a bad feeling and no longer wanted to purchase here she completely argued with me every step of the way. I told her we liked the Plano store and the procedures there made us feel a lot better, we would like to go back there. She completely screamed at us, mind you, other customers were in the store. When we finally got to leave she yelled out the door "COME BACK WHEN YOURE READY" and slammed it. Disgusting and horrifying. NOW, we are driving home and 5 minutes later I receive a text from an unknown number and it is clearly this lady taunting us. Will attach screenshot here. TO GO AND GET MY PHONE NUMBER FROM THE REGISTRY AND HARASS ME IS CRAZY. She also tried to call us multiple times. Assuming it's to threaten us. What a disgusting person, she should be FIRED. read more

Pettito - Pet Stores Near Me - Arlington, Texas

Beth was/is amazing, she took great care of us and had a huge warming smile the whole time in the midst of the rush of customers. Beth is very thorough, kind and knowledgeable. Oh and she takes great pics once the process is complet!:) read more

Honestly super disappointed... me& my husband try to play with some doggies we were between dog breeds but wanted to see what suit us best... mind you they said we had to buy the dog before playing .... The shot part i understand. Than the lady in front not sure her name but she was eating & saying they don't allow people play with dogs since there's no intention to buying .....she was so rude so we walked out went to a different store & got us a corgi don't recommend this place & will leave this review on yelp aswell ! read more

We purchases two dachshund from here and it was the best decision we've ever made ! Would definitely recommend!