They are so compassionate and caring. We lost our 2 dogs within 31 days of each other…read moreunexpectedly. They got us in the day I called and provided expert recommendations for our dogs who have been patients there and have stayed at the kennel over the years. The kennel team came to say good bye to them as well. After their passing we got sympathy cards with hand written notes in them and then a beautiful bouquet. While it's been a difficult time their kind words, professional guidance and compassion has helped us.

I have been taking my pets to Cypress Fairbanks Animal Hospital for years, long before they moved…read moreinto their new building. Unfortunately, I feel the quality of care has declined significantly, and it now seems to be more about money than quality care. In February, I took one of my dogs in for a dental cleaning and to have a fatty lump removed from under his belly. Before the procedure, he did have knee issues that would occasionally cause his kneecaps to slip, and I was fully aware of that. However, after the surgery, he was never the same. He struggled to stand, walk, and get around in ways he never had before. I brought him back to the clinic multiple times after his procedure because I was concerned about the dramatic change. Each time, I was told it was due to his knees. I explained that, while he had pre-existing knee problems, his condition had changed drastically after the procedure. I also had the main doctor at the hospital evaluate my dog and hear my concerns, but I felt my concerns were dismissed. This morning, I had to take my baby to another vet and make the heartbreaking decision to let our boy go because his quality of life had declined so severely, and he had a really rough night. It was the hardest decision I've ever had to make, but I couldn't allow him to continue suffering. I'm not writing this to bash anyone. I just wish the quality was still there so animals didn't have to suffer, especially after I had taken him back multiple times after the procedure and explained that multiple people agreed he was never like this until afterward. I showed videos of how his legs would swing in, which was not happening before surgery. I also had to keep providing him with pain medication. I'm simply sharing my personal experience because I believe other pet owners should be aware of the care being given and make informed decisions. Sadly, I no longer have confidence in the level of care I once received here. I honestly feel it's all about the money and trying to get as many clients in and out as possible, and I also feel their prices have become high. I hope no other family has to experience what we did.

Dr. Andrus was amazing about hearing my concerns about my pet and then helping me to solve and…read moreresolve all of my concerns. She was patient, understanding, helpful, and supportive! Her staff was also helpful and willing to answer any questions even after my initial visit.

Amazing vet and staff! And they do not charge for unnecessary tests. Dr Andrus is so smart and…read morehelpful! I bring all of my animals to them. Our cat had a medical emergency and they took her right away helped us out without any questions. I'm forever grateful.

We started with Dr. Morales when she was at Prestonwood Animal clinic. We followed her to her own…read moreplace with several of our cats. She is an exceptional vet with great empathy and compassion. I mistakenly decided to try a vet nearby as I drive about 20 minutes to see Dr. Morales, but it was a disaster. I'm back "home" with Cypress Lakes Animal Hospital and couldn't be happier.

It took me a while to get an appointment here- their phone keep messing up and sometimes it keep…read moregoing to voicemail. But when I finally brought my puppy here, staff were really nice and Dr Holland was super. She answered all our questions concerns and gave recommendations. We left there very satisfied of the services. Looking forward to bringing my puppy here again.

Fairfield Animal Hospital made me and my cat feel comfortable. After my first phone call the day…read morebefore , and being a transplant from California, I was still a little reluctant. That being said , I was overwhelmed by the front end staff and how they handled my Senior Burmese. My cat was comfortable , I was at ease . and my experience very satisfying.

you see a different dr every time. some are good and some are not. more bad then good. one older…read morelady dr, was rude and dismissive, then I canceled a appointment but I did not do it 24 hrs in advance and they charged me 50.00!!!! bad customer service, exactly why I changed vets.

Our baby kitty was experiencing excessive weight gain, lethargic and diarrhea. I called this…read moreclinic - no-one was available at that time but the Tech, Nicholas returned my call and recommended cutting back on his food. I was unhappy. So called another clinic. They immediately asked me to bring our kitty in. The vet was readily available. He had fluid in his abdomen and a fever. Labs were taken and he has the disease Feline Infectious Peritonitis. It is a type of mutated feline coronavirus. Was immediately given steroids and will begin treatment which has only been available for a couple of years. Be very careful w Blackhorse and Fred Schneider's staff!!

Friendly and helpful staff. Always able to get a timely appointment when needed and I know that our…read morepets are in good hands under their care.

I was sorely uneducated and lost about what to do with my dogs before I came here. Someone just…read moredropped these dogs on me one day and after taking them to Dr.Pelton and his amazing staff, they got all of my babies shots, and issues right as rain. Thank god for this place.

In case you are headed here and you own a cat, they do box down sedation for cats (if necessary)…read more Totally old school and traumatizing technique, almost every other vet has switched to more humane methods. Our cat was severely traumatized and sick from this after the visit and the office staff blamed us for it. Dr. Pelton is an incredible vet, but can't recommend his office or staff in good faith knowing they still do this with so many other options out there.

I came home to find my pup had gotten into some tin foil, and I was immediately worried he may have…read moreswallowed some. I rushed him to the ER, and thankfully there weren't many patients ahead of us; we were seen within about 20 minutes. The facility was clean, calm, and welcoming, which really helped ease my nerves. The staff was incredibly friendly, and you could truly tell they cared by the thoughtful questions they asked and their gentle, compassionate demeanor with my pup. He needed X-rays, and while the results took a bit longer, the process was thorough and reassuring. Overall, we were there for about two hours, and the best news of all: my pup is perfectly okay and didn't swallow any foil. They even called me the next day to check in on him. Not something I expected, but that extra touch really shows their genuine care for the animals they serve. If you ever find yourself in a scary situation with your furry loved one, I would absolutely recommend this pet ER. Caring, professional, and worth every minute for peace of mind.

Warning: This not an "ER" as stated...it's an after hours walk-in vet. Waited 4 hours and wasn't…read moreseen, I just left. Nobody even popped in the room to check-in periodically, to update, nada.

Came here Feb 28th to euthanize our beloved dog of 14 years ‍…read more The provided family room was inviting with two couches, comfortable blankets for my pup, and all the treats he could ever want! After explaining the euthanasia process to us three times (!!), Tina allowed us all the time we needed to say goodbye before making the final call. We left feeling very well taken care of, noting the superb level of compassion displayed throughout the entire process! Thank you Tina and UrgentVet team! You made this painful experience as pleasant as could be.

This place is amazing! We had an issue with my old man cat throwing up and they completely put us…read moreat ease. They were so so kind and really cared for Aspen (old man in question) and I felt comfortable leaving him in their care. 10/10 place really made a bad day better