the vet staff was nice but the lady who is at the pick up desk was very RUDE . Also she doesn't know 2011 to now is 15 years she was insisting they have only need open for 5 years. We've been going to them since they opened. read more

No it's been a while but everything was really great. I wish they would do vet services for dogs owned by seniors that have financial difficulties. read more

I was a customer there for many years. I had 16 srays cats get spayed natured and vaccinated. When I went there today, they told I don't exist in there computer system, they have constand change in staff, with the most unexperienced, no medical trained, rude and disgusting attitude. The doctor is fantastic, I wish she would know, how the staff is operating, when she cannot see or hear them. I will never go there again. read more

I've been taking my personal and foster pets here for years and they are AMAZING! The only complaint I probably have is sometimes it is hard to get through their phone system, which hey, they are great and they get busy, so I get it! The vets/vet techs here don't just keep shaming pet owners about their pet being overweight when they clearly aren't (I've experienced that so many times at other vets with my pets who are clearly at an optimal weight. Sometimes it is even because the vet read their weight wrong!), they offer constructive help and are always honest about what they can and cannot offer. Spay/neuter price is super affordable and is basically 1/3 of the cost from other vets like Thrive and VCA. They also have way more spay/neuter appointments available comparing to other vets. The annual shot visits usually is about $120 cheaper than other vets I've been to. Do know this is more of a wellness clinic so it is great for annual shots, blood work, dental work, preventatives but not for injured animals. They also don't offer more expensive products like Cytopoint or Trifexis so I'd say definitely use them for all the preventatives, spay/neuter, as well as annual shots but have a backup vet for anything more severe or injuries. read more

Out first time bringing our Chihuahua Papillon Bingo. The new client process was easy. Pricing is fair and they give you an estimate of the cost. I am so happy i went with KAAWS. read more

The KAAWS Clinic - Veterinarians Near Me - Houston, Texas

Great place to take your pets! Supper affordable and the staff was amazing. I did everything online and had no issue when taking my dog in for a spay. The appointment went supper fast and now she's home happy and healthy 4 days after her spay. I highly recommend this vet!! read more

Amazing experience! I brought my kitten in to be spayed and they did a wonderful job! Very friendly staff, clean building, and great customer service! Veronica and Alison at the front desk were both very friendly and answered all my question I had. Would highly recommend! read more

10 years ago it was exceptionally great and inexpensive animal clinic with friendly staff. Like in all animal clinics in Houston prices go up quality of service goes down. PRIVATE EQUITY VULTURES HAVE CORRUPTED VETERINARY SERVICES ALL AROUND HOUSTON. And pet parents even do not sign petitions asking to stop that deadly process. If you love animals and do not mind how many hundred dollars you pay for every more complicated vet visit for your furry baby -support protest anyway. Think about older people of limited means who now when retired have time to help animals but not means. Did you dear pet owner also noticed that most of veterinarians nowadays want to do wellness and nothing else ? With everything more complicated than shots they sent you to "specialist " like GULF coast clinic where the prices are not high but CRIMINAL. A lot of pet owners have to let their animals go because they cannot afford to pay. There it is not about hundreds but thousand and thousand dollars. How it helps that they are equipped well when most of people cannot buy these services for their beloved animals? read more

These people are AMAZING. They took care of my boy Georges, neutered and shots very smoth affordable transaction. They followed up to check on him and he's great. read more

Very good place to take your fur babies. Mrs Veronica helped answer my questions & gave advice for my dog & others at home. Just a very nice person & exemplary customer service. Thanks Veronica , thanks KAAWS read more

Appointment started on time. Staff was professional. Reasonably priced. No post-op complications from spay procedure. We'll be coming back.

The good: I've always had good visits. Been given good services for my animals brought in. I've neutered 3 dogs there and all have been done splendidly. The bad: Leaving voicemails/texts are not worth it as they never call back/respond. I was given medication that was the wrong weight for my dog and cost more than the correctly weighted one and when I brought that up it was not taken care of. Just was given oh that's fine, they can still use that one. SO I would say take the idea of getting good costs with the lack of people service. We do go here for the animals but I would hope that any business could give good customer service as well as great services for our fur babies. read more

I don't know who I spoke to on the phone, but she was very rude. I asked her a general question to just confirm some of the information from the website, and she replied in a snarky, sarcastic tone. She even hung up on after I said thank you. Based off this experience, I didn't want to bring my pets, or business, here. Do better. read more

Another outstanding experience today with the team at KAAWS/529 location. I took my most recent rescue dog to KAAWS for an evaluation of a few dermal masses that concerned me. Lisa our initial technician was caring compassionate and communicative. Dr. Hawley examined Bo and evaluated the masses and determined they were eligible for removal at thier practice. We proceeded with pre anesthetic blood work. Dr. Hawley emailed me within hours of our visit to notify that my pet's labs were within normal limits and he was a good candidate for the surgery. Luckily the schedule had space and I was able to reserve surgery for the Friday of the same week. I received thorough printed instructions for surgery prep along with emailed confirmation and surgery check in instructions. On surgery day we arrived around 7:30 am and checked in curbside by texting the clinic upon parking. We waited in the car about 30 minutes and received a text inviting us to a room around 8 am. Our technician, Taylor took Bo's weight, reviewed our surgery estimate and pre surgical intake form, and measured expectations for the day. Dr. Bazan performed a comprehensive pre surgery exam and let us know Bo was all clear to have his procedure. I left by 9 am. By 11:30 am I received an update about my pet's status via text. By 1:30 I was arriving to pickup my boy. Upon pickup all discharge instructions, medications and follow up appointments were explained to me by the front desk staff. I received a comprehensive summary of the care Bo received with time stamps in my patient discharge forms. My pet is comfortably resting and on the way to recovery now. Having access to the services at the KAAWS Clinic is instrumental in helping me keep my animals healthy and rescue others. I'm grateful for Dr. Bazan and her entire team of dedicated professionals. 10/10 recommend and will return for future needs. read more

The KAAWS Clinic - Nothing can keep that tail from wagging. He was given excellent pain control to keep him comfortable as he recovers. - Veterinarians Near Me - Houston, Texas

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called multiple times and received attitude from staff and was hung up on. Was not helpful whatsoever. do not come to this place. they are rude and do not want to help you or your pet read more

I picked up my dog from her SURGERY on Thursday with FECES on her tail and butt. They cared more about me paying for a parasite screening than they did cleaning her up. I've called the office multiple times but the doctor and/or manager have not been in contact. I do not plan on returning to a place that NEGLECTS my pet. read more

Staff was great! The check in process was smooth and my dog was provided exceptional care. She recovered quickly from her surgery! Highly recommend their spay/neuter service. read more

The KAAWS Clinic - SkyFall and her donut of shame - Veterinarians Near Me - Houston, Texas

ANSWER THE PHONE??? It's impossible to get in contact with this place over the phone. I've called 10 times over the past 2 days and nobody answers. read more

Thank God for KAAWS!!! I rescued some kittens last year and ended up falling in love with the 2 remaining little girls. I needed to spay them, get their shots current and get them chipped. I called all the vets around me and the price for just spaying one was around $350-$600!!! A friend told me about KAAWS and I made an appointment that day. I was able to spay, get their shots and microchip them for BOTH for $400. I dropped them off that morning and then picked them up around 5pm. They healed perfectly without any issues or complications. Thank you again for keeping the prices low so everyone can do the right thing and spay their pets. read more

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Everything went as expected! Great service great staff!! We thank you and our boy Otis thanks you!

There customer service is horrible! I arrived on time for my appointment! Since they sent an email with 2 options I gave them a call once I arrived to see which option I needed to proceed with! coming in or waiting in the car! Once someone picked up I was told To txt and wait! Once I sent the txt Angela told I was late! And I had to reschedule because that's the policy! Mind you I was on time! Ashley who I guess is the lead tech said they were to busy! I usually Dnt have issues this location but this just was not right! Please do better! read more

I had a wonderful experience with KAAWS. My puppy got spayed and the process couldn't have gone smoother. The check in process was easy since I had my paperwork ready in advance. The staff and veterinary assistants were extremely friendly. Our assistant did an exam before I left and she was so nice to my puppy and made sure she was comfortable. She was very interactive and pleasant with the dog and myself. I got a call when my puppy was done with her surgery and updated as to how she was doing in the afternoon, which put my mind at ease. When I went to pick her up the process was quick and painless. The desk staff got me checked out and a vet assistant briefed me on my puppy's needs and how to treat her until she was healed. Overall, I had a wonderful experience and I greatly appreciate KAAWS for being such a great establishment and catering to the animal community. I will be supportive of this organization going forward. read more

The KAAWS Clinic - Puppy day after surgery at KAAWS. - Veterinarians Near Me - Houston, Texas

I called for 2 days in a row and they did not pick up the phone both times. I went in person to get information for my dog and she quickly directed me to book an appointment online. The lady upfront was not welcoming and she did not seem to want to assist even with questions of how the process goes. When I asked if she could just go ahead and assist in scheduling the appointment she said no due to them being occupied with a surgery? As soon as I left and got in the car I received a call back from them which was pointless since I had to go in person due to them not answering ( I had left a voicemail a couple hours before since they did not pick up)... I'm pretty sure if I didn't mention when I went in person how they do not answer phones they would have not called back. I asked if they had a lunch ( maybe that's why they don't answer) which she said 12-1 and I called around 2-3 pm both days. Anyways I would avoid. read more

HORRIBLE COMMUNICATION AND SERVICE. I made a yelp just to make this review. I arrived at 6:45 for my appointment at 7 and they didn't take my pup back until 8:30- making me 1 hour late for work. I'm typically really patient, but given the lack of communication and them changing my appointment time to 7:55 without informing me, this obviously caused irritation. Especially when i was the second car in the parking lot and I watched each person get tended to until the sun came up. I informed them that I would like to know if they'd be able to take him back at the agreed time-- 7:00- so i could reschedule. No one bothered to respond until an hour later telling me they added me to the wait list. I tried calling, but my call was taken by an off site associate, who did little to help convey my message to the Cypress location. No one ever assisted me with rescheduling or telling me why my appointment time was moved. I wish I could give 0 starts just for service, but the woman who assisted me after the long wait was kind. I hope the vet is better than the service. My pup's life is in their hands now /: read more

The KAAWS Clinic - Terrible communication. They don't respond to genuine inquiries either. The messaging system isn't automated. - Veterinarians Near Me - Houston, Texas

I chose this clinic because they charged me about half of what my regular vet wanted to charge for a spay. I took my dog this morning and the process was easy and painless. When I set the appointment, the staff member who answered the phone was friendly and patient with my questions. Their forms are all online and can easily be submitted without a fuss. The day of the appointment, I checked in via text as instructed, waited in my car (approx 30 min) until they were ready for us to come in. They highlighted this wait time in their instruction email so I knew there would be a wait at drop off. I've used SNAP in the past and had been through the same process there so this isn't unusual. We went in and had a brief meeting with a vet tech and they checked my dog to make certain she was fit for surgery. They were communicative throughout the day, letting me know a couple hours after I dropped her off that she was in recovery and could be picked up after a few hours. They offered payment over the phone so there was nothing to do at pickup except getting my dog and heading home. We went home with detailed instructions and pain meds. It couldn't have been easier. Highly recommend. read more

This place seems highly suspicious. I work at a different clinic and we got vaccine records for a patient from them indicating they had vaccinated for rabies NEXT year (not due next year, "fulfilled" next year and due the following year). We've called them 3 times in the past 2 days to clarify but no one ever answers. I'll be happy to take this review down if they'll just answer their phone. read more

Affordable and clean. I have never had any problems with KAAWS, from making appointment to treatment- always simple and convenient. They had this "late policy" where you can't show up late or cancel something less than 24 hours. But I seriously understand where they coming from so show up on time people! read more

The KAAWS Clinic - Nice and clean - Veterinarians Near Me - Houston, Texas

Outstanding care of our lab / pit mix Lucy :). I was expecting a long wait and for it to take a while. Based on experiences at Pet Care Express, but this was not the case at all. Lucy had an appt (appt only due to Covid) and was seen promptly. About 30 mins later we were completely done and paid up for our visit. Couldn't be happier with Dr. Bethea and her staff. While I had to wait in the car and couldn't meet them personally, the wait and care were top notch. She even took the time to write and email a recap of Lucy's visit yesterday. read more

The KAAWS Clinic - My dog Lucy - Veterinarians Near Me - Houston, Texas

So with physicals or check ups which is all the do here. Beside spay, neuter and dental they don't see sick animals. Their physicals are not throughly. They are very superficial and they charge 25 for visit and whatever else the animal needs. They are not friendly and they never take time to get to know the animal or the family. It's all business. I took my dogs for many years and they never knew me or my dogs. One of my dogs gets really anxious and barks a lot and shakes when in the clinic and every time they would looked annoyed. I had to explain my dogs had anxiety. This is not a cheap or affordable place, and don't be late bc you will be charge and or cancel your appt. To buy maintanance meds they have an online pharmacy that requires for you to set an autocharge every month so your meds are "cheaper" be careful with this. I had an unauthorized charge of 330 dls and when I called Kaaws to find put why, they told me to check with med company, that thet had nothing to do with it that I had to call the med company. But the pharmacy is in there webpage! Anyway I dropped Kaaws bc they are a joke and their pharmacy which is Vetsource. Both shady companies that are all in for the money. I will never do business with this two again. I am taking my dogs to a full vet clinic and happy I did. read more

My daughter used the location on Aldine Westfield. She sent me to get her dogs heartworm pills. They said that they would not give one of her dogs his pill until his "wellness appointment." They wanted him to have all his shots. I explained that my daughter was out of town for a month and would be able to come in when she got back. I asked if Brix could have his pill this month so he would not be unprotected. The rude woman at the counter said no. This proves they are all about the almighty dollar and could care less if Brix was put at risk for heartworms. I got his records from them and we will be going to another vet. I have been to a lot of vets in my time but I have never had any one of them pull this bs. The vet at this location is just greedy and puts money before the health of the animals he is supposed to serve. read more

I told them when I made the appointment for my dog she had just gotten off antibiotics 2 weeks before. Didn't say she was going to need blood work, said the exact opposite actually, fast forward to day of surgery. After I dropped her off, all of a sudden she needed $120 bloodwork and all her medical files from her regular vet. They waste your time and your gas, and they don't care. Just go to SNAP or the Human Society, they still suck but they are better than these guys and more affordable. read more

Went in 10/20/2021 for a spay and picked up my dog unresponsive with no explanation. Stated they were sorry and had no ideas why. Recommend to go to your regular vet regardless of availability. Terrible experience and the price justifies what you receive. read more

Wonderful experience!!!! Was a bit hesitant to go because the prices of all the services were so cheap and affordable. Felt that it wouldn't be as good of service and the doctors wouldn't be as experienced, capable, or professional. BOY WAS I WRONG! Clean, neat, and quiet facility. Wonderful service from the front desk, vet technician, vet, and check out. Everybody knew what was going on. Went on Monday at 3pm so there were only about 3 other "families" there. AND I saved about $50 on my puppy's last set of booster shots! Though I haven't neutered my puppy yet, will definitely come back here to do it. read more

This was my first visit to KAAWS. I found the staff to be friendly. The doctor was nice too. The only thing I found bothersome was the wait to see the doctor. I arrived 10 minutes early (DON'T BE LATE) and they did not call us for 40 minutes. Then 10 more minutes in the exam room before the doctor came in to see my dog. I guess by a "doctor appt." schedule, this is normal. Unfortunately. Having more than one pet annual shots can get quite expense. So if you want to save money this is the place to go. Overall, not bad. I will return with my other pets. read more

Whoever is answering your phones to schedule an appointment (sounds like a Hispanic girl) is very rude, passive aggressive , and unprofessional. She had an attitude and I did not appreciate that especially if I'm bringing my animal who I deeply love and care for to a place where their staff is inconsiderate then I wouldn't even trust them, they probably are mean to the animals as well. I've taken one of my animals to y'all a year ago and it was not that great of and experience felt rushed and when they gave me my cat back they didn't even have the cone on her head after surgery and I had a hard time putting it on her and at that the cone they provided was way too big and she slipped right out it so I had complications with her suture and had to take her in a few times after that. I will never go back to this place all you others go at your own risk. read more

What a surprisingly pleasant experience!!!! First time taking my fur baby here. Chose to get her vaccinated here instead of our regular vet because of the lower cost. I was expecting a lower quality of place and treatment. BOY was I wrong. The place was clean, all the employees were incredibly kind and treated my baby like she was one of their own. I feel lucky to have KAAWS so close to home and will utilize them from now on. read more

Always very efficient in making appointments and getting records back to you when needed. Very reliable and affordable pet care.

I always have a great experience here with my pups. The staff is always attentive and give great service. Prices are reasonable and their hours work out great for me. The vet techs always give extra love to my fur babies. read more

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Very poor customer service, first of all let me begin by saying that I called the office and waited 30 minutes, I finally hung up because nobody picked up, prior to that I pressed 1 to get a call back and "no call back". My husband brought both of my dogs for a wellness this morning and got some shots and one of my dogs in in a lot of pain and can not walk!! 3 ATTEMPS TO TRY AND GET CONTACT WITH SOMEONE IN THE OFFICE, THIS IS RIDICULOUS!! I have been coming here for 4 years, its time to change to a new Vet!!! P.S Manager do not ask to call you because you guys don't answer anyways!!! Also you may not find me in your records because account is under my husband's name, same last name! read more

I don't blame KAAWS clinic for what happened to my dog but it's what they could've offered to do for him which is the reason for this update. My 13 year old Dachshund came into KAAWS clinic really lively on Monday and by Friday evening I had to take him to BluePearl hospital for an emergency check up. I felt that it was common for dogs to feel a bit down after getting vaccines and a rabbies shot, but after two days of his health continuing to decline I decided to give KAAWS a call. The receptionist suggested I take my dog to a "full service" clinic where they could do blood work and give me results right away. She gave me three options to choose from in which she catogorized as "high class" and "low class". ( I'm fairly certain she meant in terms of affordability which I didn't really take offense to but someone else might.) After scheduling an appointment somewhere else, I was told my dog had giardia (intestinal parisite) and should've received treatment for it from KAAWS. I feel a little lied to and really feel like I can't trust to go back to KAAWS... read more