Very knowledgeable, they try to listen to what your wants and needs are in a cycle. I bought my…read morebike there during Covid, which at the time it was difficult to find anything. They set me up with a perfect bike for me. Went there the other day and the selection was great as we were looking for my son. He decided on the same model as mine after getting to try several out.

In and out with two bikes rack helmets in under an hour very friendly and helpfulread more

I have not personally paid for anything from the store but have dealt with the staff on multiple…read moreoccasions for my boss. I was picking up some shirts my employer had ordered and I was warned that it had been a nightmare to get them ordered and to prepare for the worst. I was pleasantly surprised when it was a quick and easy pick up! Once we pulled the shirts from be bag we quickly just tore tags off and hung them up. When it was time to use the shirt we noticed that a white one had brown stains all over it (looked like dirt). I tried washing it with stain remover to no avail. I called the store and they said to bring it in. When I did they proceeded to politely argue with me about whether the stains were present when we picked the shirts up. To their credit, they do check each shirt for size and color before they put them all in the bag so I understand that it seems unlikely that a white shirt would leave the store with unnoticed stains. But it happened. The conversations were awkward because I was trying to explain that I knew for a fact the shirts had not been worn and that I was not the buyer anyways. I noticed tones of annoyance in their voices which made me uncomfortable. Eventually they brought the shirt back to me with a "pretreatment" that smelled so much of sharpie that I had to drive back with the windows down. I washed the shirt with the treatment and it did take some of the stain out but not all of it. I called again a day or two later and they said they would reorder if i brought the shirt back in. I appreciated that they did not argue with me BUT... As soon as I walked into the store the girl at front (same as the previous time if I remember) did not seem willing to honor the agreement made on the phone at first. She politely reminded me of the procedure of checking shirts before sending them out which I was fully aware of. They did end up taking it and stating that they would reorder. I tried to smile and speed politely but the employees I spoke with were not returning the love. It was uncomfortable at best. The shirts done properly did look nice and they did eventually make things right but I would not use this service for myself based on the two uncomfortable encounters I had. I understand mistakes and weird things happen but I would like to have been treated with more respect instead of suspicion and annoyance. UPDATE: 26 days later I called to check in the shirt and they said they had it. Going in to get it was easy and pain free. I was treated with courtesy and respect this time. Not sure how to feel after 2 nice and 2 not so nice visits.

The manager of this place is hurting their business. She keeps slipping set up charges on…read moreeverything I have done. They already changed set up but claims if the size or color changes it must be charged again. $25 fee every time you walk it the door. The owner needs to watch this person.

Great place. I've bought three hoodies and two shirts. yes, they do cost a bit more than you find…read moreon Amazon. BUT there's a reason I feel that way. the quality. the quality of these feels thicker and softer than the ones on Amazon (shipped from China) these hold up better against Lubbock weather. and the designs last long too I've washed mine a few times. (not that anyone cares but they do fit to the size. I'm an XL in hoodies and this fit perfectly, even after I've had it a year and countless washes. I ordered a black and pink hoodie. zero fading!) Love em. will buy more :)

I needed a shirt for Father's Day. I had procrastinated until the very last minute and these guys…read morecame through!!! They had it done in two hours and it was exactly what i wanted (even though i didn't know what i wanted when i walked in) they were professional and quick and called me as soon as it was ready. Very fair price! Especially for such short notice and the shirt is really great quality! I only paid $24.95 + tax

Not there. No customer service, no one picks up the phone. Other places are just as close.read more

I want to give a big Thank you and a "shout out" to University Wheels and to Sam, I would highly…read morerecommend them for all your bicycle needs! Here is my story: My son attends TTU and this year for his birthday I wanted to get him a good bike to commute to school and work. I live in Aurora, Colorado so I thought it might be tricky to get it done, especially with short notice (his Birthday was yesterday, December 5th). I looked at some of the bike shops in the Lubbock area, but was drawn by the great reviews that Sam and his team have received...and I was right to pick University Wheels. Sam "bent-over-backwards" to help me find a couple of great bikes for my son to choose from, and then went out of his way to make it a "birthday surprise" by meeting my son on campus to look at the bikes. My son picked one he liked, Sam even followed him home, and I was able to complete the transaction with one simple phone call. I have been in the Sales/Customer Service field for more years than I care to admit, Sam's attentiveness, quick responses, and willingness to make sure everything was perfect is a testament to his character and why you should do business with University Wheels. Thank you Sam, I would highly recommend you and your team for anyone that is looking for a bicycle in Lubbock! You guys rock!

Full disclosure, I took boots here about 15 years ago to get a half-sole put on. At the time, the…read moreworkmanship was acceptable, but the customer service was pretty poor. Last week, I took a pair of boots in again to get the same thing done. A miscommunication led to them removing half of a good sole to put on the rubber half-sole. The workmanship was far better this time, but not what I had asked for. I took them back the next day and addressed the issue. They made it right. You can't ask more than that. I left a second pair with them to have a new heel cap installed. They have earned my business.

The hats I took here were fitted and shaped just as I wanted. So I took a pair of boots here for…read morerepair and the "fix" on them is so tacky, I have never worn them. Won't be going back.

I went to Flex because of the reviews. Best choice I could have made. Young man was a blessing. He…read morelistened to what I had to say and in a very short time had solved the problem. I was overjoyed that he could fix it and that i didn't have to buy another phone. Highly recommend this shop!

I took my cell phone to Flex Cell Phone Repair. Based on the diagnosis of Flex employee, i paid…read more$99.00 in advance of the repair. When I came to pick up the phone, an employee told me, "Unfortunately when we attempted to charge your phone, it caught fire!" The phone is now totally fried. Employee told me I could not get a refund on the payment I gave them.

Great People! They always have done quality and timely work. I would highly recommend them to work…read moreon your motorcycle. They are the best

5 out of a bazillion stars (if I could give this) to the years we have dealt with Brad and Steve at…read moreAlcoe! We have had a swimspa/hot tub combo from them for years, the amazing and smooth process of purchase and installation, to the follow up service of our cover got totaled during a hail storm, to the fabulous chemicals made just for them (including the aromatherapy for spa line). They are top notch, bar none, for recommendations that fit your lifestyle and your long term goals, don't go with one of these fly by night companies, please, please, please, go with Alcoe...You Won't Regret It!

This team is one of a kind. Steven and Brad make the whole process so easy. They are extremely…read moreprofessional, knowledgeable, and flexible. I also highly recommend using their team for concrete and electrical needs as well. Additionally, Brad's team walks you through how to care for your spa on site - priceless! As far as the product is concerned, we couldn't be more impressed with the Optima Series 880. No chlorine is used so it leaves you with soft skin and no smell that requires you to have to go straight to the shower. Even without the chlorine our water is clear and clean. The steps and cover are amazing quality. We feel part of the Alcoe family now! Kyhl M