I ordered a leather chair from Roe and Company before the Pandemic hit. I loved the chair but…read morewanted a different color. It needed to be special ordered. This was my first experience and sale at Roe and Company. When everything shut down, I called the store. The answering message was very clear in its message, saying she (they) would not be in the store and would not be answering any messages until things had changed. California was in lockdown and I totally understood. As soon as things started opening up. I called the store and left a message. Michelle called me back and said that the store (Petaluma retail) was not open yet and would keep me abreast. When the store opened up, I heard from Michelle, saying the chair was in the process of being shipped from back east, and she would call as soon as the chair arrived. The chair will soon be delivered to me. From the beginning, Michelle, in her gracious ways, has been clear as to the details of my chair sale. I love the store and look forward to doing business again. Of course, I would have loved to have had my chair sooner but the reality of the Pandemic set in. The Pandemic has been a challenge to all of us. I am grateful to Roe and Company for their exemplary customer service, from start to finish. Thank you, Michelle

Absolutely toxic people and process. In my 72 yrs as a…read moreconsumer, I have never dealt with such disgusting people. I bought a Fjords Helsinki chair from a Petaluma shop called Roe and Co. several months ago. We bought it on the sale at 20% and were very excited to bring to our home. We paid the 50% deposit and were notified the chair could be picked up assembled or in two boxes. We asked it be assembled and to please assure everything worked right ... and not really agile with assembly stuff. We were told twice - once by Dan and another time by co-owner Michelle, to call the assembly shop in Santa Rosa, 24 hours in advance to have chair assembled and ready for pick up. We called 48 hours in advance and were given a very confusing disorganized response to this request, something to the effect, well don't come at 10 o'clock on opening because they wont be ready and have to assemble it. I said that was why I was calling as told at least 24 hours in advance so they could assemble prior to pick up at 10 am on Friday 2/21.... and believed that they thus understood it would be assembled and tested ti make sure it all worked according to specifications. We paid two movers w/ a truck to pick up at 10:15 am on 2/21 and they were told to wait, chair needed to be assembled... The chair was then delivered with great care (wrapped in moving blankets by very competent careful movers I personally know) and we put in place. First we saw chair had not been tested as the electrical had not been collected - I had to unbox this stuff - and no instructions were with chair. I called Roe and explained to Michelle the chair a. not preassembled as agreed b. not tested obviously as it was not attached to electrical unit and c. how to put together then. She was quite unpleasant, backed off any responsibility on any of this and gave me the directions to attach the electrical (one extension cord did not fit .... so we cannot use both lengths of connection), but we got it connected and were delighted Until my wife noticed that the left arm was higher - by 3/4" - to the right arm as measured from the floor to top of arm. and the button that controls the angle of the top of the chair did nothing at all. I called Roe and they said this was ridiculous, used awful raised voices, said what I report was impossible, that the chair was fine and was when picked up. I said, how would you know if you did not test it? He refused to answer that but said they have no responsibility, that warranty requires we bring chair to them. Dan said it was damaged by our movers and our problem... nothing to do with them. Roe never helped resolve the problems. So I turned to Fjorde - the maker of the chair - and they were great. We discovered that a main mechanism to move top angle of chair was broken - and never really figured out why one arm 1inch higher than the other. Fjorde offered to replace the chair. ALL I CAN SAY IS AVOID ROE & Company in Petaluma. They are literally the very worst store I have ever had the displeasure to do business with. They are just the epitome of an ugly, self-absorbed, dumb, lazy, disorganized firm.

The owners couldn't be nicer. Along with staff, they are there to help you find exactly what you…read morewant. Purchased custom bar stools and they arrived within a month. Quality excellent, and the owner delivered to our door. Price couldn't be beat anywhere. Highly recommend.

This is a great store with fine furniture. Their customer service is the best. They pay…read moreattention to details and care for their customers. Thank you Jack!

Wanted to get some nightstands the guy changed the price 3 different times. Agreed on a price was…read moreon my way to get them and changed it twice before I got there. Blamed it on his wife and miscommunication. Would not recommend this place

I love NEXT! I've come in multiple times and purchased the perfect bistro table and chairs for a…read moregreat price. The prices are definitely right at this store. The second time I came in I found a beautiful painting from a local artist. Highly recommend this store for anyone to furnish their apartment or house with gently used, great priced stuff!

Came here 9/27/19. I pass by this place everyday and decided to stop in. It's an adorable store…read morefrom the outside and also has cute monochromatic things inside. It's a pretty small store the selection is small it they seem to have some cute home decor from San Francisco and maybe local artist. The main reason for my 3 stars is price. It just seems incredibly unreasonable. There were felt coasters for $30, little felt rings to put on your wine glass for $28, reusable bag for shopping that was $68, tiny vase for a tiny succulent was $28 but you could buy a whole basket of succulents with a basket for that price. And a very small candle for $35. I'm not rich but I'm not poor and I would find it very hard for me to come back to those prices. I felt that the items weren't that more unique to hold those prices.

Cute and modern store with very friendly owner who will help you with your Home decor.read more

I have spent the last month of Saturdays shopping for a recliner, and I finally found the one I…read morewant at Valley Furniture. It's a nice store, with a helpful - but not hovering - staff. They have a good selection, representing several brands. The price was right and the service top notch. Recommended!

We came here to find a new couch. There were a lot of great options to choose from. Judy came…read moreto help us. She was friendly, answered all our questions and provided us with a tape measure to check the fit for our space. We found exactly what we were looking for at a reasonable price and made the purchase quick and easy.

Clean the yard up. Too much junk and debris....everywhere…read more Concentrate on in shop custom work. That's your expertise. Get rid of everything else.

Is an amazing place very satisfied with what I found every time I come there highly recommend itread more

The most ridiculous service ever! I wish I never set foot in this store! From the moment I entered…read moreI could sense that the woman inside didn't want to service me. It was more than likely because I looked dirty because I just got off work. It's okay because Barbara and her staff at customer house furniture took excellent care of my family's needs! Best thing I did was grab my wife and walk out of this store ! This occurred on may 22nd

This place has some really beautiful furniture, if I ever need anything custom made I'll definitely…read morereturn. I bought two beautiful chairs and two side tables from Dagmar, who is one of the nicest people I've ever met. You will pay more, but you're paying for serious quality, and again, you can customize as much as your heart desires. They have a few available floor models, and I was lucky to snag my chairs with a summer discount, so keep your eyes peeled. Even if you're just looking for throw pillows, you should check out Brick & Mantel because everything is wonderfully made.

I happen to come across this store when searching for organic & natural home decor items. I was…read morepleasantly surprised with this new store in downtown Petaluma. They had all this natural wood, stone, clay and fabric items that felt so Zen like as I walked in. The store is not overwhelming, it's got a nice selection with well curated and complimentary items next to each other as to give you a complete vision for your home. I found out not only do they carry sustainable products but the artisans that supply Ceto Home are respected & paid living wages to produce said items. It's a concept long overdue. So if you want to shop at a beautiful, environmentally & fair trade conscious home decor store, Ceto Home is it.