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    Ceto Home

    5.0 (1 review)
    Closed 11:00 am - 5:00 pm

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    2 years ago

    Helpful 8
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    Roe and Company Furniture Studio - New couch, rug and throw pillows (from Home Goods) What an amazing transformation.

    Roe and Company Furniture Studio

    3.8(25 reviews)
    0.0 mi
    $$$

    I ordered a leather chair from Roe and Company before the Pandemic hit. I loved the chair but…read morewanted a different color. It needed to be special ordered. This was my first experience and sale at Roe and Company. When everything shut down, I called the store. The answering message was very clear in its message, saying she (they) would not be in the store and would not be answering any messages until things had changed. California was in lockdown and I totally understood. As soon as things started opening up. I called the store and left a message. Michelle called me back and said that the store (Petaluma retail) was not open yet and would keep me abreast. When the store opened up, I heard from Michelle, saying the chair was in the process of being shipped from back east, and she would call as soon as the chair arrived. The chair will soon be delivered to me. From the beginning, Michelle, in her gracious ways, has been clear as to the details of my chair sale. I love the store and look forward to doing business again. Of course, I would have loved to have had my chair sooner but the reality of the Pandemic set in. The Pandemic has been a challenge to all of us. I am grateful to Roe and Company for their exemplary customer service, from start to finish. Thank you, Michelle

    Absolutely toxic people and process. In my 72 yrs as a…read moreconsumer, I have never dealt with such disgusting people. I bought a Fjords Helsinki chair from a Petaluma shop called Roe and Co. several months ago. We bought it on the sale at 20% and were very excited to bring to our home. We paid the 50% deposit and were notified the chair could be picked up assembled or in two boxes. We asked it be assembled and to please assure everything worked right ... and not really agile with assembly stuff. We were told twice - once by Dan and another time by co-owner Michelle, to call the assembly shop in Santa Rosa, 24 hours in advance to have chair assembled and ready for pick up. We called 48 hours in advance and were given a very confusing disorganized response to this request, something to the effect, well don't come at 10 o'clock on opening because they wont be ready and have to assemble it. I said that was why I was calling as told at least 24 hours in advance so they could assemble prior to pick up at 10 am on Friday 2/21.... and believed that they thus understood it would be assembled and tested ti make sure it all worked according to specifications. We paid two movers w/ a truck to pick up at 10:15 am on 2/21 and they were told to wait, chair needed to be assembled... The chair was then delivered with great care (wrapped in moving blankets by very competent careful movers I personally know) and we put in place. First we saw chair had not been tested as the electrical had not been collected - I had to unbox this stuff - and no instructions were with chair. I called Roe and explained to Michelle the chair a. not preassembled as agreed b. not tested obviously as it was not attached to electrical unit and c. how to put together then. She was quite unpleasant, backed off any responsibility on any of this and gave me the directions to attach the electrical (one extension cord did not fit .... so we cannot use both lengths of connection), but we got it connected and were delighted Until my wife noticed that the left arm was higher - by 3/4" - to the right arm as measured from the floor to top of arm. and the button that controls the angle of the top of the chair did nothing at all. I called Roe and they said this was ridiculous, used awful raised voices, said what I report was impossible, that the chair was fine and was when picked up. I said, how would you know if you did not test it? He refused to answer that but said they have no responsibility, that warranty requires we bring chair to them. Dan said it was damaged by our movers and our problem... nothing to do with them. Roe never helped resolve the problems. So I turned to Fjorde - the maker of the chair - and they were great. We discovered that a main mechanism to move top angle of chair was broken - and never really figured out why one arm 1inch higher than the other. Fjorde offered to replace the chair. ALL I CAN SAY IS AVOID ROE & Company in Petaluma. They are literally the very worst store I have ever had the displeasure to do business with. They are just the epitome of an ugly, self-absorbed, dumb, lazy, disorganized firm.

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    Roe and Company Furniture Studio - This is when I knew them! Slightly older now. Still providing great customer service and quality furniture.

    This is when I knew them! Slightly older now. Still providing great customer service and quality furniture.

    Roe and Company Furniture Studio
    Roe and Company Furniture Studio

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    Ceto Home - homedecor - Updated May 2026

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