This was a very easy process, considering I sat there without filling out the papers first. By the…read moretime I realized I needed to fill out the Registration Papers, my number was called. I think I caught on five minutes before when I was helping this lady fill out her registration papers. You see, English was her second language, so I was helping her, and that's how I found out I should be filling out papers, too. I told her she needs to be helping me. But it got worse on my end and the lady's end that I was helping. I got to the counter, and the nice lady told me we were supposed to be filling out the New State Registration Papers. So, with all that being said, the process did not take no more than 30 minutes. It was still a quick process. Yes, I suggested taking another number and starting from scratch, and the process was still fast. Now, let me tell you a little about the building. I parked toward the front. But that isn't where you go inside. The front door is in the back of the building. I parked in the wrong area. Also, as you go inside, you can use your phone to get a number or check in on the computer. Also, there are two lobbies--one to the right and one to the left. You can't see the one to the right. So if they call to come to counter five, go to the right.

Walked in to get my disability placard and sit down for about 30 seconds and they called my name I…read morethink I was there 5 minutes

Have had two really bad experiences with dispatchers when I've called concerning and elderly woman…read moreunable to maintain her lane while driving & going into oncoming traffic and an 18 wheeler who went around a school bus with red lights flashing as well as stopped vehicles. Instead of the two dispatchers taking the information while I could retrieve it while also driving, the dispatchers were argumentative and speaking over me. I found out that after I attempted to make a complaint regarding the dispatchers, the dispatcher department investigated me! The chief apparently was involved too!! This is absurd & shows how Georgetown police department wants to just cover up the issues & attempt to blame citizens for complaints about unprofessional behavior!!

Officer Felix arrived at the scene of an accident on his way to his shift this past Sunday. He was…read moreprofessional, friendly, empathetic and beyond helpful, as I was very shaken up. Our officers deserve proper recognition for the service they perform for the public who, these days, is not very friendly and very angry. Thanks Officer Felix for all that you do not only as an officer but, the outstanding person that you. Thanks, Chris on the Harley

Thank you APD Our boat overheated at the bridge and they…read morecame and towed our boat back to the marina No questions asked.

I have two cases that have never been addressed. One was entered into system assigned to civilian…read moreassistant to then APD COP. The other was entered as a case but bungled so miserably they lost notarized , written testimonial evidence. The exact type of evidence is REAL WRITTEN DOCUMENTARY evidence that demands protection during receipt, storage, transfer , disposition and disposal. The OPO is a duplicate office of the APD internal affairs but a far less competent and far below satisfactory performing agency. But the APD internal affairs cant be trusted to investigate dirty police. That is why the city commits waste and abuse duplicating agency in place office. The OPO lost the evidence , then fabricated excuses , then lied but have said im " banned " from the building. Banned is comparable to a rock song from guns and roses. Banned due to words used and verb-age. This is only introduction. There is plenty meat to outrage over. Pending At this point i have 2 open case with the city of Austin Office of Police Oversite. 10/20/22 my pov was towed from a paid parking space. It was on my Chase Bank debit card. I was assigned a case worker and to date there has been no official response to why my pov was towed despite paid to park status. Led Zeppelin would say "Its been a long time since I rock and rolled." But in thos case with Austin OPO ots just 3 years due. Back to case number 2. I slight storm entered and left the 78750. Im driving my 2008 Dodge south between Lake Creek and Spicewood Springs Im in my own lane and stayed there. From behind i am hit by late model Cadillac Denali. Right away the driver is trying to evade contact. I get out of my pov at great risk and locate white in color SUV. That is how i will refer to at fault vehicle going forward. I make contact with 60-65 yoa white man with his window down. He agrees to meet in strip mall parking lot. Ive snapped a picture of his tag and have my documents in hand. I get close enough to observe a heavy odor of alcoholic beverage emitting from his person. I am dialing 911. As his breath knocks me over , he starts his car and is leaving. The 911 operator tells me " no police available and orders me NOT TO FOLLOW. The driver gets away. The city of Austin has a responsibility to man 911 with trained competent emergency operators. They do not, did not and will not. 911 tracks all police officers 24/7 and know exacting location of all on duty police. Its not even a new technology. Its been around for decades. There is an officer on scene at a less priority call that can break free and look for two tons of steel on wheels operated by a drunk. That is a weapon that will /can/would/might wipe out you and family. The entire handling of this has been a ridiculous escapade of emergency service failure. I completed a APD affidavit issued to me by OPO. I got it notarized and took it to the OPO. I hand delivered to OPO and went on my way. No receipt was issued and that was OPO failure 1. A piece of notarized affidavit issued a written piece of real evidence . It requires a CHAIN OF CUSTODY. The mishandling of evidence brings instant credibility issues to the OPO. The unwillingness to do a job as assigned and required by a civilian assistant to then COP Chacon is unacceptable and stands alone on its own dis merit. Janet Jackson is performing superstar. She is from my hometown. Its only reason I know who the administrative assistant that wont do her job a few years ago. Right away I experienced barriers to effective communication from the OPO. On two separate instances , i drove to OPO and made contact with front desk. It was summer and I was advised the office was closed due to AC issues. Yet most or some other offices were open. I really dont know much else at this point. The next time I went to the OPO I eas advised the affidavit was lost /misplaced/thrown away or discarded with no known location available. Never again did I come aware the OPO ever had the paperwork. This has transpired pver a few years and I KNOW THAT DUI fatal accidents proliferate on the streets and highways of Austin, Texas. Its going on NOW. My car was total loss. Never recovering at all from impact of felony hit and run primarily SCREWED up by 911 dispatcher upon initial report. During first year of my case the OPO director was tired of dealing with me and i was advised by front security desk that am banned Director Ellis was advised of my intent and presence and came dowm out of his own office in person. Ellis is a veteran USMarshall agent. He should absolutely know how to receive, safeguard, process, transfer and dispose of REAL DOCUMENTARY EVIDENCE. But Ellis took wasted LEO resource and called on duty APD to trespass me. The APD arrived on scene and DID NOT TRESPASS ''me because he is street cop and know im not there as hobby. Official business

If the post office lost your 3 part renewal notice, tough luck. They can't reissue it…read more And they don't care that they have to send you to the county tax office to renew. I guess they don't understand customer service. Or the word "reprint" is not in their vocabulary. But since they're the only game in town...

I stopped in to get a title printed because the bank sent it to my old address. I went in with the…read moreassumption that I would run into all kinds of issues- long line, need an appointment, can't print it, etc. From the time I arrived to the time I left, it was probably about 15-20 minutes. The lady who helped me was so nice & friendly, I felt like I made a friend. It was the best experience I've ever had at a government service bldg. I would love to give a shoutout to the awesome lady who helped me, unfortunately I don't remember her name. But on the receipt her employee ID is CKHOLBO. Thank you for being so sweet, so friendly, for the compliments, & the quick service. It's so nice to work with someone who smiles & treats you like a human & not just another body in line.

Late review: 03/03/2026 Tried yesterday afternoon, wait was over 2 hours. Up and at it this…read moremorning, there's a line of about 20 ppl before 7:30am. Once I made it inside the wait wasn't too bad. I was in & out within 30 mins. The key is to arrive as early as possible.

Well I have been here twice in the past few months and both experiences have been very good. It…read morewas for car registration renewal and also have been here for title transfer too. First off plenty of parking here. You walk in and there's a kiosk that sometimes works and sometimes it doesn't so you get to talk to human being! Yay! You tell them the reason why you're here and they ask you if you have the appropriate documentation- which is nice because you don't have to wait for nothing if you forgot them. I ask you for your phone number and give you a ticket number and you get a text immediately. Plenty of room in the waiting area as it's wide open. Your number is queued up on TV and their PA system is loud enough where you can hear your number called. Every person that I've dealt with here has been very nice and professional and patient and courteous. Even when I have had to ask questions, they know the answers immediately, which is great. It's pretty straightforward. I like this location much better than the Airport Blvd location as it's a much more pleasant visit. The previous place was somewhat cramped, it had a very small waiting area, and sometimes you had to stand. It was also very loud and when they called your number you had to go walk through the maze of cubicles, kind of like a labyrinth. I never had any issues finding where I needed to go, but this layout here is much better and wide open, which is probably one of the reasons why they moved here. I'm not a fan of their new website which seems cleaner and less jargon, but there's too many clicks to get to your destination. Plus, it's also not that intuitive as it looks. And I'm also not happy that the State is now charging a $4.75 "fee" to renew your registration online, otherwise this would be a 5-star review. I used to pay around $55 to renew car registration but now it's $76. That's Bologna. But the worker bees here don't set the prices so it's not their fault. They just take your money and then you hear a loud "cash register chime" (cha-Ching!) soon after. I was just kidding about that - lol.

This a police department that respects and is respected by the citizens of Georgetown. Great…read moreofficers, led by a conscientious and caring Chief Nero. Normally don't write these, but after reading the review by the fellow that apparently doesn't like getting caught when he's speeding, I was compelled to stick up for this department. My over 40 years in public health and public safety has exposed me to many public safety agencies, and GPD is one of the best.

A speed trap is not a police car parked behind a billboard, waiting for you to drive by to clock…read moreyou going too fast. Because if the speed limit is clearly posted, then whether you saw the cop or not when you were speeding doesn't matter. A speed trap would be an officer putting something in front of the lower speed limit sign which would lower your speed from 45 to 30 and then stop you because you did not lower your speed. You tell the officer you did not see a lower limit sign. Officer says "tough" and writes you a ticket anyway because he "knows the sign is there". You go back looking for the sign and he shows you where it is, but you cannot see it until you move the tree branch which is hiding the actual speed. Complaining that G'town officers are Horrible and unlawful because you did not see them ahead of time is too bad. I guess you want them to stop at the edge of the highway with their lights flashing so you will have time to slow down. That would be too dangerous. If the speed limit shows 45, the limit is 45 whether an officer is present or not. If you are going 65 because you do not see any police does not mean you are not speeding.

I recently had the opportunity to interact with the , specifically Officer J. Pliska (#1525), and I…read morehave to say it was a memorable experience. Officer Pliska was professional, confident, and made it clear he takes his job seriously. The interaction was thorough, detailed, and definitely kept me on my toes. In the end, I was allowed to leave without any tickets, citations, or handcuffs--which I certainly appreciated. It's not every day you get customer service with flashing lights included, but Leander PD delivered. Based on my experience, if I ever find myself getting pulled over again, I can honestly say I'd highly recommend this department. Five stars.

I'm over joyed this is the first time visiting this place I checked in @3:07pm and I was finished @…read more3:14pm. I must say this is the quickest visit I have had whew thanks Armando for the great information as to what does not need to be on my form, (I've been putting it on there for years) less writing for me.

An expeditious experience. Went in to renew registration and I was in and out in under fifteen…read moreminutes. The clerk was pleasant and polite and every sentence ended in a warm smile.