The worst public service monopoly! They gas light us all to pay for their mistakes, all the fires and lives and livelihoods lost. Yet the cost is passed on to the consumer! Ever increasing costs!!! In 2019 my power was out for 5 days! I never got any reimbursement either because it was due to a "wind event" Listen, the wind isn't my fault! You can pay for my lost groceries! Currently my power has been out for 7 hours and is not expected to come on for another 2 hours!!! On the website to get any payment or credit your power has to be off for 24 hours. This is ridiculous!! My power will be out for a total of 9 hours and I'm sure I've lost everything in my fridge and freezer. PG&E doesn't care about the consumer just their bottom line! Should not even be allowed to operate with the damages they've caused in CA. Even insurance companies are pulling out of CA due to fires... PG&E caused. I'm tired of paying for PG&E's mistakes! I live in a one bedroom condo and my bill is estimated to be over $300 this month for just me. I've not even used my heater! I'd rather freeze than spend over $300 for my gas and electric. My bill used to be $150 in the winter months (using heater). Now no matter what it's always over $200. There needs to be a cap on public utilities. They raise rates worse than the feds! Why does the consumer have to bail out the utilities???? Take accountability for your own mistakes!! Pay for your own mistakes!!! read more

No local office to walk into. Not everything can be understood over the phone. Trying to get help for my 84 yr olds $2500 PG&E bill. Get Zero help on the phone. read more

PG&E technician came to the house checked the water heater & AC unit thermostat. He gave some impotence tips & information on both units.

This is among the worst customer service I've ever received. We get frequent power outages and if I look to find out about the status of my area, I get an automated phone recording that doesn't help at all. I'd have loved to complain to PG&E directly, but it's impossible to speak to a live agent! read more

If it is PG&E's intention to aggravate people, you have succeeded exponentially! In calling the 800# listed here and following the voice mail prompts exactly, I was told there was no such account # ... that I am looking at right on the statement and entered the accurate account #. In requesting an "agent" the voice mail says the agent is not an option. Round and round and round until I hang up and call back only to receive the same round and round from the last call, until after about 15 minutes of dealing with the voicemail and trying different #'s, I finally got a real person on the phone. It is usually an unpleasant experience getting to a live person with PG&E. read more

The "new" website is crap. It's 2024 and they can't even get that right! I'm currently locked out of the site because I've tried 5x to change my password and it won't accept what I've input. I've done this process 2x and same result. I tried the phone number and have been on hold for 46 minutes now. Hey PG&E, do you really care that little about customer service? read more

TERRIBLE SERVICES, I can't see my bill online. It does not recon my email. Tried numerous ways. They do not answer the phone. This is just a terrible business, they abuse people. I believe that on purpose are not open so they can keep raising the bills because we can't get in contact with them HORRIBLE read more

If I could give a lower rating I would. What's the deal with a 15 service window? I was told that I needed to have them out today in an emergency for a carbon emmissions issue with my really new water heater, and that they would be here by 8;00pm. The appointment time rolls around, and no tech. I killed my entire day waiting for these guys, and PG&E says that I can wait until midnight, or they could rebook another 8 hour window for you tomorrow. What? Seriously? This company is are horrible. We all know that PG&E is awful... But Seriously? This makes customer service in Afganistan look good. read more

The 5 stars are for Miss Tami Winner she was very helpful and met all my needs everytime I call Pgne I'm disappointed with their call center employees but not today not this time she gave me 2 different numbers to call to get help with my bill she was friendly and assured me she would help me find a way to keep my Pgne on and she did she recommended different programs and found the one to help with my problem thank you so much Tami Winner you truly are a blessing read more

I had a gas leak and the man came immediately and I was very happy with the service!!! Thank you

I have been trying to speak with a representative but I guess that isn't possible. I was given a battery by PG&E to help me with my medical issues last year. We are going to have another outage on the 20th of this month. My battery is no longer working. I had someone else check it out just in case. How do I get a new battery to replace this one? How do I speak to a real person? I am not happy with this system Prudence Benton read more

Your typical PG&E Service Center, open M-F, located in downtown Antioch. Easy street parking, friendly staff, and same-day payments .... I have stopped in here several times to pay our PG&E bill, while walking the doggies. They are pet friendly and have never given me any problems about bringing my well-behaved dog inside to pay our bill. This service center also has an automatic station where you can pay without waiting in line for a person. You just need to have either your account number or phone number associated with the account. Happy bill paying ... :-) read more

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Strawberry Park neighborhood in San Jose has experienced an inordinate amount of power outages. I recently moved here (2016) from the College Park Neighborhood where I resided for many years and never experienced so many days of power failures. This is a constant problem and P G & E needs to fix whatever is causing the power to fail. Rates have gone up and service has gone down. P G & E is not providing the service that customers are paying for. Just a note today is August 16, 2020 at approximately 3:30 am the power went out to 250 in our area, at 9:15am the affected area is 256. It is now 10:30 am no power. Yesterday is was off in the late afternoon for over an hour. Need I say if I were the Mayor of San Jose PG& E would have the power restored by now owing to politics. We are not important enough to merit equipment that should have been updated decades ago. I live on Pinewood Dr since 2016 there have been Between 12-15 outages. One of those days was on Thanksgiving. In comparison to my previous residence of decades I barely remember any because it was not an issue, and incredibly outages were not for hours. P G & E please update your facility that services Strawberry Park neighborhood. read more

I just completed a call with a PG&E Representative, Mr. Ozie Rodriguez, and he was most attentive, respectful and efficient throughout the call. He is an exceptional listener, analyst and problem solver. He was able to address and resolve two of my concerns while displaying a "can-do" attitude throughout the call. My interactions with Mr. Rodriguez restore my faith in PG&E. Thank you, Mr. Rodrigues. read more

Not sure what service my husband used with pg&e. They came to the house. They checked windows, heaters, filters doors. Sealed up doors. Well they screwed up my laundry room door to the garage. It used to close by itself. Now it has to be slammed shut. My cat gets out. Sometimes it's ajar. There's a draft. NOT VERY EFFICIENT. I'm so mad. My husband won't give me the number he called. I'm going to rip the crap off myself so my cat stops getting out. read more

PG&E - Customer Service Office - Utilities Near Me - Antioch, California

I called and talked to Ms.Tamara Glover around 9:10am on Dec.31, 2020 and asked for help as to why my utility bill was over $340. She was very attentive to my complaint and tried to help me out in every way possible. I can say without hesitation that she is one of the most excellent customer service representatives whom I've contacted during last couple years. She is excellent listener and problem solver. Thanks a million for her help! 01/04/2021 Mary Choe read more

Have made an appointment with PG & E on line to set up a new account and was confirmed by email. Wait from 1 PM to 5 PM as scheduled at the address and no one show up. Wordless! Terrible!!! read more

I wish I could give you 0 stars. Thanks for hitting my car and driving off. Too fast for the damn bridge idiot!!!

My son told me he smelled gas and I just ignore that, but when my bill came in and I just notice that it was high so I called PG&E and told them maybe we have a leak if they can send somebody to check it. The guy told me they will come in my place that day and I ask to come on Monday, he said it will be today. Not even 10 mins, my daughter told me the PG&E guy is already there. WOW! THumbs up!!! read more

I needed assistance and guidance in the right direction of the removal of trees in my yard.....had the card from a PG&E guy, BILL BUSHEY, from a while back. Not knowing WHO to go to I called Bill and left a message. He called me back within 30 minutes and agreed to come by since he was in the area. I was worried about the tree roots being close to the gas line. Not only was he VERY informative, he did some checking and got back to me that same day with some very useful information that put me on the right road for my problem!! Ran into him a few days later on the road and he stopped to ask how it went. I was surprised he recognized me!! What a guy! His friendliness, knowledge, and willingness to assist was amazing!! Thank you, Bill and thank you PG&E for having this guy around!! read more

We noticed that our stove emitted a yellowish-orange flame. This was on all 4 burners. Not sure of the cause, we placed a emergency call to PG&E. No fire dept. The technician arrived in about 40 minutes. He solved the problem without touching anything. We had a humidifier running on the kitchen island countertop. Jerome politely informed us that excess humidity causes gas flames to change from blue to yellow. We couldn't believe it. Jerome followed all of the prescribed procedures and protocols in checking the stove, the furnace and the water heater. No defects noted. In and out in less than 45 minutes. Jerome is thoroughly professional, knowledgeable and courteous. Well done. And thank you again. read more

I just got a phone call telling me that due to lack of payment, PG&E was going to turn off my power in the next 45 minutes. I have not had a PG&E account since 2017 and I think you are being hacked. read more

PG&E - Customer Service Office - phone call telling me that due to lack of payment, PG&E was going to turn off my power in the next 45 minutes. No account since 2017 - Utilities Near Me - Antioch, California

It takes them a week to show up then when they finally do they don't call or notify, then the tech leaves a note and takes off. I called to see where they were after waiting all day and they tell me sorry you have to reschedule for another week out can the tech come back today? Nope, sorry can't help you at all. Super weak customer service, no effort to even try to resolve the problem read more

On May 14th 2020, around 3:00pm,(Vehicle info, plate#: 45290P1, ID#: PC6263), PG&E employee, was driving on the wrong side of the road speeding, blocks my vehicle from moving, gets out as if to start a fist fight, and demands to know where our meters are. I explained they are on the side of each building. She demanded that I take her to them. I couldn't because I was working on an emergency, and told her there is nothing preventing her from seeing them. She then blackmailed me and said if I don't stop what I am doing, and walk her to them, that she will shut down service to the entire property. I left at that point. She then walked to the back of the building as my coworker told her the ground is not level. She then looks around, pretends to fall down, pats some dirt on herself, and then claims we should have warned her about the ground. She then pretends to limp back to her vehicle and another worker comes to replace her. I am pretty sure her intention is to fake an insurance or workmen's comp claim. I have never seen a worse behaved adult, and I don't know why PG&E allows their employees to act this way. And I will say "allows" because I called three different branches of PG&E, and everyone I spoke to was so dismissive and uncaring about the situation. read more

Unprofessional is the best word to describe the employees. Especially the manager. Rude and actually screams at people like a child. Who does that?? No customer service and greedy. What is wrong with you seriously? Grow up old lady. She will even snatch papers out of your hand if shes feeling impatient. Disgusting. read more

$400 to heat a 700 sq ft apartment ......I have a specific checking account (that I don't use anymore) set up for just PG&E. Every month we would get our very expensive PG&E bill, and they would give me about 2 weeks before it auto withdrawals. A few days before the auto withdrawal payment (that's set up for the exact same day each month) I transfer the balance from my other account to cover it. I've never missed a payment. Well we decided to move outta California ( I suggest you do as well) and our final payment was scheduled for same date. Well nope they auto with drawled it 5 days early resulting in an overdraft fee. Screw pacific gas and electric it's a monopoly if you stay in Cali get solar and front the revolution- screw your dirty, expensive power! I'm done. read more

Had a technician come out because we had an unusually large gas bill and he turns off our gas water heater to check for leaks. Well he left the gas to it off and did not relight the pilot light. And now we can't get it to light and are going to have to replace the whole pilot light assembly because this stupid mother fucker turned it off. If you're not going to turn it back on or relight/repair any problem you find don't fucking touch shit. It was working fine until this fuck touched it. read more

I have tried for 2 hours today to reach PGE customer service in their solar division. Three calls. Each time they transfer me to infinite call waiting time. I'm just trying to move and stop service. It's impossible. read more

Power outages becoming more and more frequent in northwest vacaville. The wife and I are going to have a major discussion about solar with battery backup system this weekend. We are very very tired of this crap. 6 outages in less than 6 months. 3 so far this year and it is only January 26. Only reason for one star is we can't give less read more

PG&É Fails customers again. It's not enough that the company's neglect has scortched most of the State but now they to make sure they're getting their 10 or 15 minute break every day. I'm at the West Sac office at 2220 Lake Washington Boulevard where the office hours on the door Reid 8:30 to 5 PM. I'm trying to pay my friends PG&E bill with cash set there's a paper note on the door that says office breaks 11:10 to 11:20 then the lunch time then the afternoon break. I can't believe that once a one-man office doesn't get 10 or 15 minutes every morning and every afternoon with the slight flow of trap takes it comes here that this person feels they must write their time down and lock the door and shut out customers this is absolutely absurd and this is reflective of the whole company's attitude toward customers. read more

First by saying.. who in the right mind hired these ladies in front office?? ( super rude ) .. I walk in and to fill out my bill next thing they all left to the back with out telling me .. Excuse me sir we will be right back or one of them could of stay and help me . But instead they went to the back to talk about personal Business clearly I can hear you guys . Keep this mind I was waiting for about 15 minutes.. finally came out and help me .. with no positive attitude no I'm sorry or anything.. walking in there is always something my point is don't hire people if they don't care about their jobs rude people don't need a job I know kids In-N-Out that has more better attitude way customer service skills read more

I was just the victim of a scam perpetrated by PG&E, yes that's right Pacific Gas and Electric! I called to have a service put into my name, after I thought we were done the PG&E customer service person told me he needed to transfer me to a third party to verify my order. I had never had this happen, but figured it was some sort of enhanced verification process to stop possible scams. Instead it WAS a scam the "verification" was actually a marketing company "verifying" my information in order to high pressure me into various other services! SHAME ON YOU PG&E!!! read more