I am trying to understand the issue with this store. As a new golfer, I have had no issues when coming here. Atmosphere/Ambiance - 5/5 - HUGE location with pretty much everything for golf. There are bays where you can hit golf bays and test out many, many clubs. If you do club fittings, they will apply that price to your purchase. There are also different tiers of memberships as well. Just a heads up, but their website also has items that they might not carry in store. Staff - 5/5 - Friendly and helpful. They were able to answer pretty much all of my golf questions. I see other reviews and I was planning on doing my club fitting here, but maybe I should go to a different location? Overall, the few times that I have been here, I have not had any major issues, but perhaps as I go more often, I might need to update this review at a later date. read more

Let's hear it for a fabulous women's selection!! Great sale pricing, variety and was thrilled to pick up a new pair of 4G golf shoes. Will be back for some club regripping. read more

The customer service at check out leaves a lot to be desired. The young man wadded up my clothes in a too small bag to get me checked out.

I can agree with a lot of the other low rated reviews as the customer service here was just terrible. I wanted to try and go to the fitting bays and see if i could try some new clubs as i'm wanting to make a switch. It was my mistake for using the word "practice" when i mentioned new clubs as this older guy told me at the fitting bays, "these are not for practice swings and for serious buyers etc.". At this point i was just done and left the store as the entire interaction was just rude and unwelcoming. The couple seconds that i met this guy i immediately didn't want to deal with his attitude, im not sure if its because i am a younger guy that he treated me this way, but its unacceptable. read more

Service was rude and pretty much non-existent. Just needed to ask a question about a wedge and was impossible to get anyone to help me and when I did he said he didn't have time to help me. That was it. Did not direct me to someone else or anything. I finally found another person and he didn't know anything about golf. Was nice but I was needing help with golf. Won't be returning there and do not recommend at all. Hands down the worst service I have had in a "specialty" shop. read more

I'd highly recommend this PGA Tour Superstore. Great service and outstanding staff. One of the best and most knowledgeable members that helped my daughter is Ty Belford (Studio Fitting Specialis). He is super to work with and knows his craft. He helped my daughter shave off 12-15 strokes on her golf score. Im not sure theres any other person who is more kind, honest, and super dedicated to being helpful with golf than this gentleman. We had him custom fit my daughter recently for a driver and putter. We just recently a couple days ago went back to him & had him fit her for new irons the PING G440. Everything was as smooth and perfect as it gets. We're very satisfied with his help and will be back to get his opinion with anything Golf. Thank you so much for helping my daughter Ty. The best in the business if you want to see improvements in your golf game. read more

"I don't fuckin' know" Went in with my buddy who is a lefty player, looking for a glove for him. We searched every brand and row of gloves available, and didn't find a single Right-Handed glove. So we went to the front to ask the cashier if they had any right handed gloves and were responded to with "I don't fuckin' know, we should have a shit ton." I responded with "that's what we thought, too but didn't see any over there" and pointed at the glove section. To which he responded, "I mean I don't know man, if we have any they're over there" and gave a shrug, shook his head and turned around. Do you guys not monitor inventory? Are you unable to identify if you have a selection of products available? You don't fuckin know? What a waste of time coming here before our round, dude was essentially useless. Thanks, PGA. read more

Because my tennis coach recommended this store, I bought two tennis rackets and changed string once there. So far, I have met three store staff in the tennis section, all of them were very knowledgable and patient. I felt they genuinely wanted to help me find what fits me, never try to sell me as many things as possible. I had many wonderful experience there and would highly recommend this store for tennis equipments. read more

Came in with my fiancé to get him a set of clubs for Christmas, he was looking at some used ones and when we looked online there was a brand new set of new clubs for maybe $100 more... the staff were not willing to be helpful at all and never even mentioned that he could get a new set for a little more. We felt very unwelcome there and everyone was just snobby, so we went to the Plano PGA store off 75 and got him the brand new clubs!! Don't waste your time at this location! They should be ashamed of themselves! read more

This place has everything you could need for golfing. I love coming here to pick up gifts for my husband. I love the mix of bright colors they have in golf shirts. They have a sale before every holiday. They typically run from $10-40 off clothing items. The only problem this place has is the checkout counter. There's never enough people working so there's always a long line. read more

They need to update their store hours. They are not open when they say they are on Sundays. They don't open until 10am SUN. read more

PGA TOUR Superstore - Plano - Preston Rd - Golf Equipment Near Me - Plano, Texas

I enjoy the people & the store. BUT for over two years they've been promising an improved hitting bay every bit as good as the one down at Westheimer. It's honestly rarely working on all cylinders. Sadly it brings me in and I often spend $20-$250 on other things when I'm in there. However, I'm tired of being lied to. read more

These peoples who work there, TERRIBLE TERRIBLE TERRIBLE!!!!! I never ever never never go that store, they don't even know how to take care of their customers!!!!!!! read more

Ty at the club fitting center was a tremendous help in getting me custom fitted for new Taylormade irons. 10/10 recommend getting linked up with Ty if you want to get fitted for new clubs. read more

I am recently retired and wanted to see about playing golf as I had not hit a ball in 10 years and my very athletic daughter age 23 was interested in playing. I went to the PGA store to see about some lessons for my daughter and some analysis for myself. I walked into the store and after taking 5 minutes to figure out the door to the analysis center was a sliding glass door. The stunted worker inside just watched offering no help what so ever. Once I got inside I told him that I was trying to get back into golf and my 23 year old daughter was interested in some lessons. He told me to move on to the other tunnels. I asked him what this place was. He said this is by appointment only. And I said that is what I am trying to do is make an appointment but thanks for being so helpful. I have golfed all over the world since I was 6 years old. My daughter is extremely athletic in competing sports. These kind of snotty napoleanistic unconfident wanna be elitists are what gives golf a bad name and is contributing to its slow demise. read more

Great selection of clubs, places to try your swing and practice putting. They offer club repairs as well as a great selection of golf attire for both men and women. Really cool place!! read more

I was in last Saturday to trade irons and the experience was great. Selection was slim but there were some nice pre-owned Pings I picked up. Good customer service. I went back a couple days later to pick up a fairway wood/hybrid. Steven (Assistant manager) was great! He was very helpful and although they were somewhat busy, he made sure I was taken care of. Thanks Steven read more

PGA TOUR Superstore - Plano - Preston Rd - Clubs - Golf Equipment Near Me - Plano, Texas

I had same experience with other viewers. Trade club & $99 membership. There is only two or three personnel really want to help, all others helpless and waste time talking to them, you will know ho i am talking about. I hate say There is not many choice to go shop golf other thn this place. I usually custom fit myself using their equipment beecause, they dont really care read more

HORRIBLE EXPERIENCE! Southlake, TX! STAY AWAY! First, dropped off clubs to get regripped - all of them - spent $180. The lady that took the clubs in couldn't have been ruder! I get the clubs back - FLITHY! No courtesy. Play around at a muni corse, and they got a kid washing clubs after the round. THE PGA STORE DOES NOTHING! Even the new grips were dirty. Horrible. Spoke to the "manager" - he could have cared less! ZERO customer service. I will post every day until someone reaches out and apologizes! Stay away! read more

PGA TOUR Superstore - Plano - Preston Rd - Brand new grips...dirty and torn before I even left the store - Golf Equipment Near Me - Plano, Texas

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Always a big help and they do great work on shafts, club fixing, and adjustments. Very friendly and unbiased towards all brands

I had a great driver fitting experience. My fitter, Tom, was extremely knowledgeable and got me the driver I NEEDED and not the one I thought I wanted. He was friendly and patient and made my fitting session one of the most productive I have ever had. He got me 20 more yards out of my drives. He is now my go-to guy for club advice. read more

Store in north Plano near frisco is horrible. Have spent the last 3 days trying to spend a couple thousand in golf clubs, the customer service was terrible and rude. Trying to have my swing assessed and fitted for clubs was a complete circus. One person passing me to next, all were too busy to help or incompetent of process. Will not be a fourth day and will not ever go there again! JMac read more

The "manager in training" used an old counterfeit detector pen on two of my hundred dollar bills and claimed that the money I was using was counterfeit, and that the Benjamin Franklin is sleeping. On top of that, everytime I go in there- there's just some type of problem. Bad customer service to say the least. read more

People are right. This store is filled with grumpy old men who lack customer service skills and take their personal problems out on people. If you were said grumpy guy working on may 25th claiming to be an ex pro golfer at the indoor golf simulator. Get another job you're terrible at this one. I get it working at a retail store at 50 years old + is a bummer but why is that the customers fault? Perhaps it's karma for how you've treated others. Who knows. read more

The place has everything you need from golf attire, clubs, shoes, etc. I was looking to get started into golfing and was looking for someone to help with custom clubs and everything. The only (big) issue was - there was no one available for nearly an hour. I asked whoever was working to help and the response was always "the guy - he's on his way". I am not sure if he was helping other customers or busy with a task, but a simple acknowledgement would have sufficed or come back another time. It's unfortunate and would have liked to have started here. Now I may start somewhere else. read more

If you're a golf fanatic, this is the place for you. To put it in perspective, think Best Buy meets golf (and some tennis stuff). Anyting and everything one could ever want (and then some) can be found here. I actually think if it's golf related and cannot be found here it doesn't exist. I can easily spend hours in here looking for deals, trying new clubs, etc. The store is laid out in a way that I rarely need help finding things. And on those occasions that I do need help, it's been fairly easy to locate someone. And the staff is always friendly and helpful. Most of my purchases have been for clothing (shirts, pants, shorts, shoes, etc) and accessories (gloves, tees, balls, etc). I have yet to purchase any clubs from here (I'm due for a new putter in the near future). Based on what I have purchased, their prices are on par with most other golf shops. They seem to always have a clearance section that has decent selection of items discounted up to 75% off. Lastly, I recommend joining their mailing list as they often have 'private sales' and/or provide coupons for an additional savings. read more

Went in the second time and got a different fitter, figured it was the person/bad day the first time original experience was buying a low spin driver with the fitter essentially saying that every club would be fine and not actually helping me or having me play the different stock shafts to choose the right one. I had to ask him for loft adjustments and weight placements as opposed to getting helpful recommendations to adjust the backspin or draw/fade bias. Ended up spending 550 on a driver I had to fit myself for after the fact. I play it on a different lie Angle and loft setting from what I was fitted, with very consistent results. my experience today was more of the same, looking for a 3 wood/hybrid and possibly both, the guy just put 3 clubs in front of me and I had to basically pull the clubs from his hands to try out other ones. I told him I was a high spin player and I knew that, so I was looking for something with lower loft and lower spin. to which the answer was essentially take lessons. I realize I'm not the best golfer bur I'm not incompetent and I know the launch conditions I want to get as close as possible to. ended up hitting 80 shots and had decided on a rescue and was just making decisions on the last 3 3 woods to see which I was gonna take home. The fitter told me I was taking too long and that I've hit too many balls. I hit 80 shots to fit mt driver and that's more or less what it takes for me to feel the nuances of the different faces. I don't recommend coming here unless you want a subpar fitting with lazy fitters. If I am buying $1400 worth of clubs in 2 weeks I expect better service than that. Will go elsewhere to buy clubs from now on. Would like to add at the end, I am a tennis pro and run a junior program, I do fittings for rackets and have a very good feel for the balances of rackets and clubs. I realize not everyone is going to be as well versed in their field and equipment as I am in tennis, but if I know a player is looking for a specific strike and result I can recommend rackets based on swing path and spin production. It feels like at the very least the fitters should be able to recommend certain clubs to lower spin and clean up ball flight. read more

Went in to hit balls in a swing bay, registered. Paid for the $99 unlimited annual pass then was told we are busy you can only have 20 min. I asked the man in front of us you just told him he is good for an hour. I now know when you show up with a junior golfer they don't treat you the same. They placed us in a bay that continued to have problems with the cameras. The employee Jim was a grump he said our mouse was broken and he tried to reboot the computer and then walked away. Leaving my son only 12 minutes to swing from his original 20 should of been 30. I had to complain that's it terrible as there were 2 other right handed bays wide open next to us. Employees looking at their phones while working and watching the clock to leave ruins a business. Their needs to be some positive management training out in place. read more

Second time coming here. Thought I'd give it another chance. Disappointed again. If you happen to be lucky enough to see someone who works here, they will be unhelpful and unfriendly. Every hitting bay was open both times I went but no one around to help. I'm done with them. I'll just wait until I can go to Roger Dunn and continue giving them my business. You guys should consider sending someone there too, learn how to run a "superstore" read more

The guys working the hitting bays are GREAT. They will talk to you but will not pressure you into buying. The guy who builds clubs and wears the grinding face shield is AWESOME. He went out of his way to find me a putter, even when he was very busy. Now for the 3 stars. Bought a pre owned driver, that didn't have a headcover or adjustment tool. Asked the manager? Robert is this was the best deal possible? He wouldn't budge on the $299.99 . A BRAND NEW COBRA SZ online is $300.00. Everyone knows when you trade in a club you get bottom dollar so they can jack the tag up to make a profit. To say, there's no wiggle room on a USED driver, WITHOUT a head cover, and WITHOUT an adjustment tool just made my future decisions to purchase everything online that much easier. Thanks Robert. read more

Jack Stevens personally contacted me. He set up a special fitting & it was a great experience. I have all the faith that the service of this store will be back on track. And I purchased a set of new irons from his store. read more

My man Steve assisted me buying my first set of clubs. Even though he's an Aggie he's the man! Absolute legend. Bob also took care of me checking out and couldn't thank him enough. Overall PGA superstore off Preston in Plano is the best! read more

Since I'm a women I prefer to buy my golf gear from a women who knows the game and can give me honest input about the products for sale. I came here for lessons and golf shoes and every time I asked one of the ladies a question they were: 1. Super cool type of personalities 2. Fun 3. Knowledgeable 4. Could play the game he heck of allot better then I could, and not to toot my own horn but I'm not to shabby. I think the PGA store really looks to hire people with a passion for the sport and I really dig that. read more

I have shopped here several times for their great selection of golf attire and gear. However, today I purchased a new set of irons from the Superstore. Ray was a tremendous help in not only confirming which set would be the best fit (Callaway or Ping), but also spent time with me while I tried them out. He also provided a few tips for my swing . . . . which somehow yielded immediate results! If you need new clubs and are seeking some advice, ask for Ray. He was patient, thorough and listened, as well as, responded to all my questions in my search for new irons and hopefully an improved game. read more

I guess you can say I'm a regular here. They have an excellent selection here, whether for golf or tennis. Women, men, kids, they have it all. The process for getting fit for clubs is quick and painless. The staff here are into the game and always provide input on the latest golf equipment. Clubs sell for retail prices usually, but always be on the lookout for the sales of outgoing models. The selection for kids' clubs is very good as well. My son loves coming to this store so I don't feel guilty spending hours here when with him. The driving range simulators are free to use with the demo clubs. But if you want to hit a club that doesn't have a demo model, you can just inform the staff and they'll tape it up and let you hit with it. One other thing about the demo clubs: they will let you "check out" demo clubs for a couple days so you can try them out on the course. I did this when I was in the market for a new driver. I must have checked out 8 or so different drivers until I finally decided on one. read more

True story: My uncle once spent two hours here trying pretty much every putter on the rack before determining which one he wanted. He brought it to the register, and it cost $19.99. My aunt and uncle from McKinney had told me about this place before I visited from Boston, and I'm very glad I got the opportunity to visit. I picked up a new glove and a big bag of 100 tees for a total of about $13, which is better than almost anywhere I can shop in Massachusetts for golf equipment. There are lots of reasons to like this store. One of my favorite bits was where you could demo clubs with a golf simulator. I demoed the newest model Ping driver with the S shaft. The simulator was surprisingly accurate - it told me I carried 244 yards and had a total drive of 253. (That's about what I can hit on the golf course when I hit well.) They also have a rather large putting green area and sand bunker. Additionally, there's an indoor driving range, but I didn't spend any time looking at it. They also sell tennis equipment and clothing, but I didn't partake. I would definitely visit this store again if I lived in the Dallas area. Alas, they are not opening any in the Northeast anytime soon. Definitely stop in if you're in the suburbs of Dallas and you like golf! read more

Great service! Awesome selection of golf gear. Taking my first lessons at this location.

On Sunday afternoon i brought in a 913 driver head to get re-shafted and couldnt be happier with my experience. The knowledgeable helpful guys at the club repair desk made my week. Not only did my club get fixed, i was also coached into the exact product for my play style and swing speed. This is the only place i will ever spend money on golf related purchases forever. Thanks guys! read more

The store is really big and as far as an amateur is concerned very well stocked with any and all equipment. Anything relating to golfing this is pretty much your store. The trouble that I ran into and maybe it's just how a golf store operates is that I came in wearing shorts and a tea shirt wanting to spend money on a driver. I am a full amateur and I went to the store to get good service and to have someone help me find the proper club. At the door someone greeted me and I told them I am an amateur just starting and I would like a left handed driver. The person took me to left handed clubs and promptly left me there unattended. Maybe it's easy for a professional to distinguish the difference between the 200 clubs were there. So I started picking up random clubs figuring at some point someone would come help me and 3 different sales people walked right past my girlfriend and I and didn't stop. 15 minutes past with no help and I was furious and was headed towards the door really annoyed. On the way out the door I was asked if I found everything I needed and I voiced my displeasure. The guy was awesome and that's the reason I am giving it 3 stars. I think these guys know what they're talking about and that's the expertise I wanted. The guy asked me qualifying questions and we landed on the driver that was best suited for me I spent a good amount of money and will give this place another shot when I need more clubs. read more

I'm sure this place is just fine for golf, but if you're looking for tennis equipment, look elsewhere. I went there last night to demo a racquet and left sadly disappointed. 1. We arrive and ask the person behind the counter about different racquets. We knew more than they did. He said that he was only there because he was assigned that area and he knew nothing about tennis. 2. The selection of equipment was adequate but not extensive. The makes/models we were requesting (Prince, Wilson, Technifiber, etc) weren't crazy, but they didn't have them in stock. 3. Most frustratingly, I previously went to the Plano (Off 75) PGA superstore and the GM told me the indoor tennis courts were for demo'ing only. We get to the Frisco store and the court was being rented out! To add insult-to-injury, they weren't even playing tennis! There were 6 people on court including people wearing flip-flops (the sign outside the court said "TENNIS SHOES ONLY"). We couldn't demo the racquets because they had the court. I understand if PGA superstore wants to rent out the courts, but the margin on selling a racquet is a lot higher than a court rental. 4. Frustrated we asked to speak to a manager. We were told by the employees that the manager was on their way. She walked right by, not even acknowledging us. We finally left the building. I left my phone number, and she called back. We expressed our frustrations, but I don't believe anything will come of it. In the end, I think PGA superstore is exactly what it sounds like. It's a golf store. If you're looking for Golf Sales/Equipment/Service...this is probably the place to go. If you're looking for Tennis however...keep looking. read more