I have been a customer of the Elgin store for a while, and I just started to hit up this shop, it…read morejust as awesome. The deals are legit and they have awesome herb and deals on that too. Staff is super chill and the owner is on point with the best products. They have a great selection of vapes and thca vapes. Great herb selection, and glass. Lot of cool stuff for gifts and conversation pieces to enjoy. You get discounts on a lot of the inventory they sell. I keep going back because of the value for the buck. The staff always leads me to what I want, not what they want and doesn't go outside my price bubble. Recommend to all They even have a drive through coming with digital board.

By far the worst vape store I went to. I opened a vape in shop took a hit and it was fine. I walk 1…read morestep outside and it stops working. Go back into the store to show the guy and he argues with me about putting it on the charger. I explain to him that I've never in my life had to plug a vape in right after getting it. He says come back later and I'll do an even exchanged. so I come back after I get off of work and still end up having to pay for a new one when all I wanted to do was exchanged it. so my one trip to this store ended up costing me $60 i will not be going back here and I will make sure everyone I know is aware of the horrible customer service that happened here.

Great customer service, competetive pricing vs the internet with quality products and a wide…read morevariety to choose from! Staff is always engaging, knowledgeable and friendly!!! Bring your business to this company! They will take great care of you!!!

I went in this place to buy a pen for a cartridge charged it for a whole day n it didn't work…read more when bought the cashier didn't give me a receipt. Needed it replaced or refunded. Forgot to take it in the next day so I bought a new one. Brought back the one that didn't work and they refused to exchange or refund me after speaking to the cashier about the problem and was told to bring it in and I did Very displeased and I will not go shop there anymore thumbs down to Ash smoke shop You get a zero puff be gone

Today January 4th around 9:03pm i went to return two Blueberry/Raspberry vapes that were defect/…read morepurchased yesterday January 3rd, it is funny that an employee was walking out closing the door , i went close by with my car i asked to return and get new ones since i have no smoke for the night, he said come tomorrow i have to go somewhere , thats what i call totally say 0 Customer Service very unprofessional guy, they are 4 people that work there different shifts don't know their names but best people as i know them outside shop too, but this guy has 0 Customer Service , this is not Japan to close on time or you can but you are by the door so make customers happy I won't return the defects ones i will not shop there anymore until an apology All the best

Excellent customer service. I was looking to purchase a refillable vape for the first time and he…read morewas very helpful trying to find something I was 100 percent satisfied with . I really appreciated the staffs customer service and being patient with trying to find the right one

Reviewing based off of the flavor selection and the staff. At this point we had already bought a…read moremod and had all the supplies we needed when we visited this shop. Hard to find the shop. Next to the Jewel tucked in a corner. Sign says 'Smoke Shop' above the building. Walk in, all the flavors are on the wall, and a testing bar station. They have about 20 tobacco flavors, 20 menthol flavors, drink flavors, dessert flavors etc. They make all their flavors in house or at their South Elgin location. They have 0, 6, 12, 18, and 24 for nicotein strengths. They can customize for you and go down to 3 if you need. Personal favorites: Menthol X, Captain Jack, and N Port, and Tobacco Road. Staff were nice and they use the five star app for rewards.

Oh my...so much to say...lets make this short…read more.. They have EVERYTHING, give great advice, and ship too! Cheaply. Their juices are SECOND TO NONE. Looking for the best juice and great equipment? Its here. Customer rewards? Got 'em. They also have a store in South Elgin. They get my 100% approval. A GREAT family business.

All employees are very friendly, they know what they're customers want and are very knowledgeable,…read moregreat selection of products as well

Best Vape Shop in Western Suburbs! The staff is extremely knowledgeable and beyond friendly. They…read morehave a variety of brands available and are helpful with recommendations. Vape products, smoking accessories and even candles, Wake N Bake has it. Check it out!

Totally cool, knowledgeable staff. Not your average smoke shop. They will assist you in every way…read more Have been going here for a year or so and always happy with product. Not to mention how neat the shop is set up. I love the them there and how they always greet you with kindness and totally professional. Will never go anywhere else. Highly recommend Uncle Stu's!

I'm always going here ....not only is it close by ,but the smoke is great ! Fantastic deals and a…read moredecent selection of pipes and all kinds of products!!! The Staff is very knowledgeable and friendly!!! So can't wait to be back !

they sell to minors. I've called the police. Since they were…read moreunincorporated, we had to talk to the State police we made a report. - 16 year old w a punch card

Found this place on a whim! I stopped in and the owner is so nice. He has so much and he has a…read moreprogram for vapes, buy 9 and get the 10th free. Can't beat the prices either! I've been recommending this place to everyone I know!

Friendly Place. Cheap Cigarette prices........and they have got Hookahs and Hookah tobacco. I…read moreglanced in their Humidor and they've got some nice collection of Cigars too. Go check 'em out.

The owner Khan has completely gone above and beyond for my situation…read more They waited for me when I called to let them know I was down the street sitting in traffic but was trying to make it before closing time at midnight. I tried to assemble the products and I was having a hard time getting it to work. The owners son was so nice and went out of his way to help us in the parking lot even though the store was closed. Unfortunately, stuff happens and the tank wound up being faulty. After a few days of minimal communication because of my job, Khan did everything he could to reach out to me and rectified the situation. I will definitely go out of my way to purchase from this shop again. Thank you so much!

They sold me the wrong coils and when I went back to exchange them they blamed it on me. And it top…read moreit all off they couldn't even figure out witch coils i need after 10 minutes of trial and error. Profoundly unqualified to be running a vape shop

Excellent service and decent atmosphere to hangout. I highly recommend to those who like hookah.read more

One of the greatest hookah lounge i've been at. Nice DJ room, nice hookahs and nice service from…read moreMoe. I would recommend this place if you're looking to party with some hookahs.