They scheduled an install appointment. Never called, never emailed, no showed. I even tried…read morecontacting them and they ghosted me. Concerned as the guy who showed up during the quote took my debit card information down on paper. Will be canceling that card. Would not recommend.

In May 2024 we met with several home security companies because of substandard service from the…read morecurrent provider. We initially met with Erik Schaff who discussed with us a detailed plan for our home. He gave us a proposal which was reasonable and well thought out. Immediately after signing our contract he had his technician install the new components in one day and we had security without any lapse in security services. We have had one minor incident which was immediately addressed and fixed by Wesley Winget their technician. Based on our experience with Erik and Wesley, I can highly recommend JPG for any home security and consulting services which you might need. Richard Juel

Terrific. Smart skilled worker on difficult job. On time, nice…read more Definitely recommend.

Buyer beware. Company charges three hours of labor even if they come out for only one hour of…read moreservice. Now I'm stuck with an $1100 bill for someone to come out and replace one sprinkler head. Two stars because the guy was quick, one star because I was screwed out of an extra $500

Contacted Sure Lock and Key when I lost my key fob at work on Wednesday November 19th so they…read moreordered the replacement key and told me that they will contact me when they put the order in. They told me they would contact me to let me know that they ordered the key but they never did. They told me that it would take 2-5 days for the key to arrive and stated it should come Sunday Nov 23rd. It didn't come Sunday and still no communication from the company. I called Sunday and they told me the key should come Monday. I called Monday and was told it should come Tuesday. I called Tuesday and they told me it should come Wednesday. I don't know if this is a trend or bad luck but in situations like this I would hope companies would reach out to customers to inform them. Hopefully the company reads this and works on the communication between the customer. Please do better.

I have used this company a few times. Joseph was my technician who opened a very difficult lock for…read moreme! He is professional and knowledgeable. when you have kind and excellent customer service it goes a long way. I will never use anyone else. they are exceptional! Stacie Smith Vistancia

If it wasn't for Jim Godfrey and AZ alarm, I would be homeless…read more To make a long story short, my dog started a fire in my kitchen when I was at the airport, The monitored smoke detector that Jim suggested saved everything, FYI , the best customer service!! Thank you!!!

I requested cameras & a new alarm system. They were able to use my existing window & door sensors…read more... (ring products) . The tech was exceptional!!!!! New motion sensors & window breaks sensors. My entire home was covered in surveillance in an hour. The system hooks into Brinks security... just like most other alarm companies. I had issues with my code ( I forgot it) so I called Eric ( sales) and he immediately had a tech call me and verify my info and was able to work out my issues . My son set off the alarm twice by accident... police were at my door in mins. & verified my identity. The second time my relatives set off my alarm accidentally... I got a call from brinks and identified myself via code words etc. This company is no joke folks. Brilliant service. Affordable... Spot on customer service. Don't call Brinks just call this company... Brinks will charge you to come to your home... This company can assist you from the phone or on site and there's no charge. 10 Stars! Eric , sales was great! Our tech outstanding!!!

I could not be more impressed with Eagle Security Systems. I have a large home with a complicated…read morelayout and multiple entry points, which requires a complex security setup. Roy was incredibly knowledgeable and worked with us to devise a robust system that met our unique needs. He found creative ways to ensure our safety while also minimizing the budget. Our system works flawlessly, and we have total peace of mind thanks to Roy and your team. I give Eagle Security Systems my highest possible recommendation for anyone with security needs!

They only install wireless systems such as Google Nest. We had already had another quote from a…read moredifferent company who said they could use our existing Cat 5 and move us away from the current wireless cameras on the home to a wired system that would be integrated with our Starlink. They could also install a wired mesh system which would then help the wired cameras. We are a tad rural and have to use Starlink. It will take a day or so for the owner to do the work and it wasn't cheap but it was 100% doable. We will also have access from our betas through a mobile app. Eagle said they could do nothing for us without an internet company like Cox. The estimator honestly wanted to get out of there as soon as he could. I am sure they are a competent company but if you want a system that isn't Google or something similar, look elsewhere. They also said we had to pay some kind of monitoring fee which I did not want as we have an ADT alarm system we have to pay for .

We just canceled our service as it was impossible to have someone come out and troubleshoot when we…read morehad issues. When I called to cancel they noted the owner Lucas had to send over the form himself. I called today and spoke to Sara to get a timeline on the form and share their network is still trying to connect and sending us notifications. She seemed to get upset and note it was just her and Lucas running the company and there is nothing she could do it. I told her I understand but she started to blame the new company we went with and said they needed to take care of it. She seemed very confused and ended up hanging up on me because I asked her not to call me sweetheart. After hanging up she called back 10 min later and gave me a new name of Brandy and when I questioned if she was Sarah or brandy she said she had two names. Never acknowledged that she hung up and just noted she sent a note to IT and kept calling me honey and sweetheart. Just really bizarre behavior. The cameras - At first they were great, but then started to lag greatly. (We did upgrade the WiFi and all that) the doorbell was hit or miss sometimes it would record and other times it wouldn't and then eventually stoped working. When we would call to have someone come out they said someone would get back to us but they never would. The monthly price is low at 29.99 which is a big sell but you get what you pay for. We have our security system with Vivant and decided to switch our cameras with them and it ended up being the same monthly price but a company that has great customer service and responsive.

When one of my sensors failed over the weekend Properguard was able to get my system s on track and…read moresensor replaced.

Called. Could never get a service person out. Had to call a different guy. Got a quote but kept…read morewaiting for a service provider person.

Mercury scheduled same day service and expertly fixed the problem. Thank you Brian! Kindly did not…read morecharge for the part or labor. I would not go anywhere else!!

Worked with Redline to update to a more modern security system. Reasonable price and installation…read moreby Billy was seamless and very professional. He showed up on time and programmed our new system very efficiently. Very happy with the service from Redline Alarm Company. Jeanne R.

I had issues with my alarm system. I called Redline because of the great reviews here on Yelp. This…read morewas a decision I did not regret. Tyler was professional, friendly and knew what he was doing. He came very fast. The price was reasonable. He gave me a quote on the phone and what I paid was what he quoted me. I would recommend Tyler from Redline without hesitation and will call them again if I need.