Keith is very knowledgable and willing to share his expertise in a way you can understand. That…read morealong with his getting the job done is why I would use Keith again and again!

We weren't sure if our move to Franklin, TN was going to work. Between rising interest rates, the…read moretough market, and being self-employed, it felt daunting. Keith Collins and his team completely changed that for us. Keith took the time to really understand our situation, walked us through realistic options, and worked incredibly hard behind the scenes to make something happen that we truly didn't expect was possible. Communication was clear and honest, which made a stressful situation so much easier. We're grateful and will absolutely work with Keith Collins Mortgage again in the future. Highly recommend to anyone who thinks their situation might be "too complicated."

Had an excellent experience with Churchill. Dealt with Matt Ricci and he made the process smooth…read moreand painless. I cannot thank him enough. Churchill provides an app to which customers can upload documents from their phones and check the status of their loans as well. Just an excellent experience overall.

From the beginning I said I needed a construction loan, and that I chose them because they were…read morelisted as a preferred lender for a USDA rural construction loan. However, they seemed to have forgotten who I was or what I needed. Finally, Seth said he'd never processed a construction loan and wasn't even sure if Churchill did them. I got the run around for six months before firing them. I still need a rural construction loan.

Me and my wife were excited to move into our new home, but our entire move in experience with…read moreMarshall Reddick has been extremely frustrating. From the very beginning there were issues that should have been handled long before we arrived. First, the security system situation was honestly unacceptable. I was told in writing that there was no alarm system installed. I still have those messages. Then on move in day, when I walked in with my new keys, the alarm immediately went off. I was never given a security code, no instructions, nothing. They also never communicated to me that the security system code was the same code as the house code. The alarm was blaring and warning that police would be alerted, and I had to literally guess that the house code might disarm it. Thankfully it worked, but being told the system didn't exist and then not receiving a code made for a very stressful and unnecessary situation. Next, basic maintenance in the home was not taken care of. Every smoke detector was low battery on move in and I had to pay out of pocket to replace them. Both HVAC air filters were extremely dirty. They eventually mailed a filter, but that does not fix the fact that this should have been handled before we moved in. We also did not have any bathtub plugs, which they sent after I requested them. The fridge water was turned off, so my father in law had to pull the fridge out to get it working. The fridge light bulb was out, and while they offered to reimburse it, again this is something that should have been ready on move in. With our thermostat, it would have been helpful to be informed of the make and model ahead of time so I could at least look up how to use it. This particular smart thermostat was not nearly as simple to figure out as it might seem, especially with no instructions provided, and the battery in it was dead as well. Having to troubleshoot and research all of this on move in day added even more unnecessary stress. There was also confusion about key pickup. I was originally told to pick them up at their office. When I reached out closer to move in, they forgot they told me that and instead said to use a lockbox at the property. This would have been more convenient, but I only found out because I asked. If I hadn't reached out right before move in to remind them about the key pickup, I might have driven all the way to their office in Clarksville only to find out the keys were actually at the property. This is something that should have been communicated clearly without me having to chase the information down. On top of that, the alarm system was still under the previous resident's account. Again, nothing was communicated about this and I had to figure it out myself when the system would not set up correctly. The biggest and most stressful issue has been our HVAC. Since early November we have had constant problems with our heat. It has gone out five different times. We have had to rely on space heaters just to sleep and stay comfortable, and this has been incredibly concerning especially with my wife being pregnant. We have put in multiple maintenance requests and yet we still have not had consistent heat for the entire month and a half we have lived here. As I am writing this review, the heat has gone out again. This has made us extremely uncomfortable in a home we are paying full rent for. To be fair, they offered to reimburse the fridge light bulb, sent bathtub plugs, mailed an air filter after I asked, and they have been communicating with me throughout this process to try and resolve these issues. That effort is the reason this is not a zero star review. Still, none of that changes the fact that nearly every issue I listed should have been handled before move in, and it does not undo the stress we have been under because of the HVAC problem. If you plan on moving into a home in Nashville with Marshall Reddick, I strongly recommend doing a very thorough inspection before committing. Check all batteries, confirm every system, make sure you are given the correct codes, and definitely verify the HVAC is working properly. I hope no one else has to experience the level of inconvenience and discomfort we have gone through.

I had the pleasure of working with a local agent in California, Tyler Daigler, who presented…read moreoptions in Nashville. The homes and service were amazing. Although we purchased in a different location, we had to stay with Tyler at Marshall Reddick because of the amazing service. After several weeks of research, he found us the next perfect purchase. His connections and network made it possible to get a deal done. We are thankful for him & his team for their efforts. Me and my wife cannot recommend Tyler or Marshall Reddick highly enough.

While the mortgage application process and closing was great, they immediately transferred the loan…read moreto a suspect loan servicing company called NewRez. They cannot get my account right and send me notices of not receiving my payments when they actually have my payment. They also send daily marketing emails for home improvement loans, personal loans and other questionable options. As a result, I would not recommend FCM.

Glenda Morris from First Community Mortgage made buying our first home a great experience. She…read morewent above and beyond to help us and was available for questions by phone around the clock. She is helpful, friendly, and is very knowledgable as well as professional. If you are looking to buy a home, First Community and Glenda Morris are the way to go!

Our experience with MIG was awful. As a first-time homebuyer, I used MIG because my realtor…read moresuggested them. However, my MIG loan agent was disorganized to the point of inconsiderate (ie. inputting my social wrong on a form despite confirming the number on other forms was correct, causing delays) and outright rude (ie. verbatim telling my bank I don't know what I'm doing while on a group call- but props to USAA for privately telling me afterward that that's not normal or acceptable). I've never felt so belittled as an adult but I felt stuck as we were already in too deep on the process of getting a house. Now I know better. And my realtor experienced it with the loan agent too. The agent was dismissive to her and the overall experience was so bad that the realtor was apologetic for suggesting them and said she won't recommend them to future clients. My realtor even referenced texts from the loan agent that were so nonsensical that my realtor said "is she drunk" which, again, made us feel like we weren't worth the time to even type a text message legibly. But I don't think it was just my loan agent who was problematic as I also got emails not intended for me from other employees at MIG with potentially sensitive info about someone else's loan being suspended. And the lack of data sensitivity tracks because I also just got a letter saying they had an "electronic data incident" so info like our social security numbers may be compromised. I truly love our house and hope to live here forever, but I truly can't say it was worth dealing with MIG. But hey, I guess we learned to always get multiple quotes which has served us well as homeowners. And I personally learned being a doormat to be polite doesn't do me any favors in the long run. Wish I'd stood up to the treatment and walked away from MIG.

This is my second time using MIG and they are amazing! Rob and his team are very friendly to work…read morewith and very professional. They assessed my situation and tell me exactly what I need to prepare so I don't have to waste my time! I would like to recognize Rob with his swift responses to phone calls and emails! When he said get back with me ASAP really means ASAP! Strongly recommend to use MIG.

This is our second time working with TJ and we would strongly recommend TJ & his team to anyone…read morelooking to buy! TJ is honest, transparent, flexible, and ensures the process is as hassle free and clear as possible.

Purchasing a home is a very stressful time, especially for the first time!! When first meeting TJ,…read morehe was professional, personable and very knowledgeable. He sat down and explained all of our options in a way I could understand. When we were in contract, he set the proper expectations, so there were no surprises. Jessica from his office was AMAZING, she processed our loan and was on top of everything. Despite this being one of the most stressful and biggest purchases-- they made it manageable. Not to mention, anytime I had a semi freak out, he would call me immediately. I would 100% recommend TJ and team.

I just closed on a home with the help of Amanda from the Locklear lending team last week. They made…read morethe process quick and easy! The team was helpful and patient with the 50 questions I asked them weekly up until close. Plus I felt I got a pretty good mortgage rate. They were able to help me close quickly and very responsive. Thanks again team!

This team is helpful and friendly and I would have loved to do business with them, however I am out…read morean appraisal fee on a property I could not buy-- I informed the team of a possible issue on my end and the appraisal was moved but by less than 3 days. The appraisal was ordered by the team without informing me. Sad.

The whole process was great! From the moment I reached out to Josh requesting a loan enough though…read moreit was going to take some time to finalize. He was patient the whole time and once we executed the process of formalizing the loan, his team was responsive, caring and professional. Amazing team!! They made this complicated process seem so easy and with so little stress, it was a great experience.

Amy and the team were always very quick to respond, very helpful in answering our questions and…read moreclarifying when we were unsure. They made modifications for us through the process and ensured we were satisfied. We have before, and will continue to recommend her to friends looking for a mortgage company.

I am grateful for the wonderful support provided by Oula Horne during the refinancing of my house…read more Her expertise and attentiveness throughout the process were exceptional. Right from the first phone call to the finalization of the refinance, she listened and understood our needs. Her professionalism and knowledge gave us confidence throughout the process. I also appreciated her quick response times. We began the process in the first week of March and signed our closing documents by the end of the third week of March. Her assistance was invaluable, and we will not hesitate to recommend her to anyone seeking mortgage services in the future. Lathan and Bianca Woodard

Dealing with Reliance First Capital was a very good relationship. By that I mean they really got to…read moreknow you on a more personal level. I dealt with Suzanne. Horne at the Franklin TN office. She was very efficient and helpful. Her assistant Lisa Ann was also very helpful. If you're looking for a loan company that treats you on a more personal level level, this is it.

Brian and his team are tom rate honest and hard working. They will bend over backwards trying to…read moreget you the best opportunity in financing.