On Easter Sunday, a day when finding emergency eye care proved nearly impossible, Sierra Eye Care…read moreanswered their phone and took us right in. Dr. Smith and Lorna, his assistant, were among the most gracious and sympathetic people we've encountered in a long time. An alarming situation was quickly turned into something reassuring and actually enjoyable.

I received a call from their office to schedule my annual appointment. I call them back. It takes a…read morefew tries to get thru...only to be told they no longer see Hillsphyicians patients HUH??? HELLO???? you called me ! Nothing has changed on my end. I would think you would notice that you no longer accept my insurance BEFORE YOU CALL ME!!!!

I finally had to come to the realization that eye sight diminishes with age. Even after episodes…read moreof squinting, straining and the occasional use of a magnifying glass, I still wasn't convinced that my eyes were as bad as my corneas were leading me to believe. So for years, I put off visiting an eye doctor until that recent, unexpected day arrived right after the holidays, when I started seeing a tiny spider-like object floating in the center of my vision! I was startled to say the least! It looked as if a baby spider was hanging on a web from either my bangs or my eye lashes! I tried to swat it away, but it wouldn't move! It bothered me all day long. I couldn't stop seeing it and I couldn't stop thinking about it! Then that night, when I drove home from work, I started seeing a string of lights at the right of my peripheral vision. So of course, I couldn't wait to get on the internet to look up my symptoms. There was a lot of information from benign "floaters" to a possible detached retina. I knew then it was time to schedule the dreaded appointment. When the day of my appointment arrived, I was a little nervous not knowing what to expect. The minute I entered the building, I was pretty impressed at how spacious and upscale the interior was which also had an optometry department on the other side of the reception area. I was immediately greeted by a friendly receptionist who checked me in and instructed me to fill out several pages of paperwork that included questionnaires, disclaimers and insurance info. When this was completed, I only had a short wait before a full and intensive eye exam began. Even before I saw the ophthalmologist, a technician did a series of thorough tests in preparation for his final exam and conclusions. I was taken aback at how high tech and state of the art this facility is. Equipment that I had never been exposed to before seemed a little scary but never caused any pain. The technician was very professional and efficient in performing the eye tests. However, I think I would have felt a little less nervous if maybe a brief description of what each procedure was testing you for could help put a patient more at ease and not "in the dark" so to speak. After these tests were completed, drops to dilate my eyes were instilled and caused them to burn and tear excessively. Then the ophthalmologist entered the room and greeted me with an introduction and handshake. He continued with more tests by looking directly into my eyes with an ophthalmoscope. In a commanding voice, he directed me to look up, look down, look left, right etc, etc. Every direction an eyeball could go! Finally, with a "comforting" pat on my arm, he said I know you may not want to hear this, but you have vitreous detachment. It's nothing serious, you're just getting old! Then he handed me a pamphlet on "Floaters and Flashers". I sheepishly left the building with dilated, watery eyes, sensitive to the daylight, and drove home with my new pet spider "Charlotte", a new life long companion that hangs out inside my right eye!

Absolutely changed my life.. Excellent customer service…read more Excellent customer experience Absolutely a Professional Eye & Lazer Center Very comfortable chairs by the way!

The staff attempted -- for cateract surgery-- to put the pain numbing drops in the WRONG EYE! I…read morehad to yell at her WRONG eye! She couldn't determine left/right. In addition, I now have significant "film" grown over the new lenses obscuring my vision and night driving is completely out of the question. I now need laser surgery to remove the film!

I was diagnosed with a rare eye condition that was in remission and had been receiving treatment at…read moreUC Davis. Unfortunately, after my health insurance changed, my new plan no longer covered UC Davis. Soon after, I began experiencing double vision in my left eye and urgently needed to see an ophthalmologist, so I scheduled an appointment with Dr. Barbara Arnold, who was listed as an in-network provider. From the moment she entered the room, it was clear that she was not pleased to see me. I sensed her discomfort might be because she wasn't familiar with my rare condition. She kept insisting that I return to UC Davis, which was frustrating since I had no other options. Instead of focusing on my double vision, she spent most of the appointment criticizing my weight and making comments about my clean shoes. It felt like she was more interested in berating me for my appearance than addressing my vision concerns. Dr. Arnold scheduled a follow-up appointment for six months later and told me I needed to lose weight, suggesting that my double vision would disappear once I did. Feeling anxious about going back to her, I talked to a friend who encouraged me to see a different doctor. I eventually made an appointment with a new primary care physician at Sutter, who referred me to a ophthalmologist. They conducted an MRI, MRV, spinal tap, and blood tests, which confirmed that my rare eye condition had returned. Because Dr. Arnold didn't address my condition early on, I now risk losing vision in my left eye due to her inadequate care. If she wasn't familiar with my situation, she could have told me that and mentioned a few doctors she had in mind, so I could check with my insurance to see if they were in-network. I could have seen a competent doctor who might have prevented this vision loss. I believe Dr. Arnold needs to reconsider her role in medicine, as her approach to patient care is lacking.

Barbara Arnold MD needs to retire she's Burned Out. Had a…read morebad experience with her. She's rude and makes you wait in the exam room for 45 mins. Her staff was nice and professional, but not her. This is my 2nd time being there and my experience was the same last year. No way I'm coming back. She's not the only ophthalmologist around.

This place is truly the best! The service is amazing, and every staff member is helpful, kind, and…read morewelcoming. I've been coming here for years and have seen Dr. Shah every time. Courtney at the front has always been amazing and has never made me feel pressured into anything. (Side note: if you can't say no to the add ons, that's a YOU problem.) They are simply just presenting options and doing their job. There was only 1 time that I said no to any add ons because I had the same thought I'm sure many people have "do I really need this?" and once I received them, I realized how much it makes a difference! They offer a huge selection of frames, from basic styles to high-end designer brands - there's something for everyone. I've tried other places after moving away from Elk Grove, but nothing compares. As long as I'm in the Sacramento area, I'll happily go the extra distance to keep coming here.

I would like to thank Courtney. She truly was awesome. Answered every one of my questions. Went out…read moreof her way to make sure that the glasses were what I was looking for. We tried on over two dozen pairs. I explained to Courtney. I was in need of some formal evening wear glasses. Again, thank you so much.

I have been coming here for I want to say almost two decades! Since they were on the other side of…read moreFlorin near Franklin Blvd. I absolutely love them . Dr. Jill is so personable and truly cares about the people she sees. My family also sees them. They take VSP and I've never had an issue here. I also appreciate how fast they can get me in (I've had a few corneal scratches over the years, unfortunately). No muss, no fuss, and you don't feel rushed or like you're just patient x. I love knowing how my eyes are doing and appreciate being explained what every machine does every eye exam, even though you'd think I'd have that memorized by now lol.

They have top technology in examining the back of your eyes. You can see the result right away in…read morecolor pictures of your eyes. No extra cost to get this exam.

I recently switch to this place because it's near by and this optometrist is seriously…read moreknowledgeable and does a super thorough exam--no rushing through it. What I love most is they actually explain everything in normal words so I'm not left confused about my eyes or what I need.

Everything went well so thankful they have Saturday appointments. I was extremely happy with the…read morewelcoming staff, and the technicians. Dr. Truong is awesome and personable she took time to explain everything pertaining to my eye care. I had just a wonderful first time appointment with her.

They billed my insurance for both a glasses & contact exams LESS than a year ago. So prescription…read moreis VALID. However, still within my year of a valid contact prescription I place an online order that they refuse to accept and push through because I supposedly never came in for a made up "follow up exam". Basically they will steal money from your insurance and try to manipulate it to try and get you to come back and pay out of pocket. Ian (receptionist) was the only empathic and friendly one there.. hope he finds a better place to be great at

I came here for a repair on my glasses. My right lenses just fell out after wiping it. Found out…read morethat the screws were loose and needed some tightening. The lady who helped me was super friendly and oh so sweet. Not only did she fix them, she added new nose pads and the glasses looked brand spanking new! I'm not a customer here since I'm visiting from Utah, but I highly recommend coming here if you need any help with your current prescriptions or repair

Everyone is super friendly! Dr. wang is very knowledgeable and gets you in and out real fast.read more

The customer service here is some of the worst I've experienced at an optometrist office. They…read moredon't follow up when they say they will, don't call to let you know your glasses or contacts are ready. Had to tell the person behind the counter my name three times while they were looking for my file (3 times in less than 90 seconds just means they're either not listening or don't care). Just an all around bad experience for both myself and my wife.