I needed assistance and decided to call this business at +1 833-683-(8600) The response time was decent and the person on the line tried to help as much as possible. I had to be transferred once, but the second representative handled things better and gave me the correct information. It wasn't perfect, but it was still a workable experience. I'm leaving this review to share how things went for me personally. read more

There are several listings for most Airlines, so I just picked one here locally. I've seen reviews for this airlines for Philippine addresses as well. Most reviews are negative all across the board. I flew once in 2025 and for not having flown over the Pacific in over 20 years, I'd say my experience was mostly positive...and i flew regular coach level. I had no delays and even an hour and a half early on my arrival time on the way back, which I don't think ever happened in my lifetime. It did cause a commotion for my friend who was picking me up, but I didn't mind waiting, as long as I was back safely. Service is what it is. Some employees are meh whilst others are great. I did find the airport employees much more friendly and eager to help at the Manila airport than the SF airport. But service out there in general is much more service oriented. I found the flight attendants to be all business, not much personable interactions, but I can understand as the volume they do is just insane. They are very efficient in tasks however. I found the comfort level a mixed bag. Coach seating is definitely cramped, you have to sleep/nap in that sitting position. Seat reclines just a tad. They do give blankets and small pillows. I'm a fairly easy sleeper, so I napped a good 4-5 hours in total for each flight. Each flight was 13 hours, no stops or layovers. I specifically chose this airlines for their many options of non-stop flights. You can go business class or even higher and those definitely has more leg room, but for a short stint (relatively) I couldn't justify spending an extra grand or so for luxurious comfort. The food is also a mixed bag. Some were good, some not so good. Airline food to me is basically cafeteria food anyway. They gave out 3 meals during that 13 hour flight, which I felt was overboard, as to consume that many calories for just sitting and napping in one spot, just felt unbalanced to me. I only ate 2 of those meals and declined 1 as I was usually napping. The best meal I had was a longanisa breakfast that was simply prepared. That was the only meal I ate in it's entirety. Every seat has it's own monitor where you can watch shows or movies or listen to music to your own discretion. This wasn't around or at least with this much freedom some 20+ years ago when I last took this flight. The cooler part is you can also track your flight in real time anytime you want. It was mostly dark on both flights but it was cool to see how much time was left or where exactly you were on that path. I would scan this feature almost hourly. An average flight on coach can be around $850 - $1000 per. Add more if you want to upgrade seating/services. And add more during the Christmas holidays by $300 -$400 or so. Each airfare a passenger is allowed to check-in 2 baggage, each one no more than 50 lbs. I would say about 90% of passengers use this to bring boxes of goods back to their families, as there are many things that are taken for granted out here but are seen as luxuries out there. So part of that airfare is literally for cargo shipment via airplane, which is a huge upgrade from shipping via cargo ship on water. Most of my family members who fly a lot more than me usually will choose another airlines as they feel it is too much of a cattle call for airline standards. I don't fly all the time so I felt it was fair for what I paid. I'm going to be in the minority amongst all their reviews, and I'm a-ok with that. read more

Philippine Airlines - Breakfast. One of the better meals from my 2 rides. - Airlines Near Me - Burlingame, California

This review is for Philippine Airline's Customer Support Rebooking my flight was an absolute nightmare. I had to make six separate calls, wasting hours on hold--only for the first five calls to disconnect without any resolution. Each time, I was asked for my phone number "in case we get disconnected," yet not one representative called me back. On the fifth call, after 30 minutes of going in circles without progress, I finally lost my patience and said, "Look, I don't have time for this...". The call was abruptly disconnected. I'm convinced the agent hung up on me. By the sixth call, I demanded to speak with a supervisor. The agent said she'd connect me, but after a wait, claimed it wasn't necessary because she could handle it herself. Instead, she tried to upsell me to a more expensive fare. She insisted the supersaver economy option wasn't available anymore--even though I was looking at it on their website in real time. When I pointed that out, she backtracked and said that fare was only for new bookings, not rebookings. It made no sense! I stood my ground, and after 42 minutes on my 6th phone call, I finally got the ticket I wanted--$95 cheaper. Her final excuse? That she couldn't see the fare on her end because I was already trying to book it on mine. Not exactly convincing. Yes, I saved money--but it cost me time and a serious headache. read more

The string of flight cancellations and delays were enough to stop us from flying with this airline ever again. But the worse was when we actually flew with them. Unbelievable how bad this airline can be. Bought business class tickets for two, return flight from SFO to KUL. First time, and our last time. We requested for vegan food. We were constantly given butter. For the 3 meals we had from KUL to SFO, it was all the same main meal/ main course. For business class that we paid usd$4100 per person. Outrageous how horrible the food was. The fruits wasn't fresh, the apple was brown in color, the rice was undercooked, the taste was a mixed of soggy socks water ( yucky) and tomatoes purée. We were so highly disappointed. What a failed service. Nothing except salad and apple in the lounge at the airport. Transfer time between terminal is over 1.5 hours- a lot of waiting in Manila airport. Ground crew told us to wait few minutes as they asked us to hand over our passports. Why lied to us? One hour and 40 minutes is not few minutes. Horrible service, incompetent staffs. And I have not even get into details of how ridiculous they were, giving me so many wrong info over the chat and phone calls before the flights. Oh, they even missed our request for vegan meal for one flight, from MNL to KUL. 4 hours of no food as the regular business class menu is NOT vegetarian friendly at all. Will never fly Philippine airlines again. read more

Philippine Airlines - Business class menu - Airlines Near Me - Burlingame, California

Parasites with wings - the worst company I've ever dealt with. Customer support is abysmal. Good luck getting any help if you encounter issues with your booking. This airline has no regard for maintaining customer loyalty and will happily watch you rot as long as payment was received. Their predatory business practices are reprehensible and borderline criminal. If you value being treated like a human being, take your business to literally any other airline. read more

most of flight attendants are rude so i dont recomment this airline,its better eva air cause only filipina workers are rude in philippines baggage counter read more

Hello,Has a problem with an on-line ticket that i bought through Expedia.It is a PAL airline ticket,079253416993,ref#23SYDO.Leaving from SFO/MNL. When i got the e-ticket from Expedia my Last name was (One Letter),off in the spelling.Of course,i had to communicate through Expedia to Correct the error. I started having 2nd thoughts,(over 17,18 days passed no response?).Next action i wanted to speak to Someone in Person,(tired of e-mails,Phone calls). Got the # for the PAL offc. in Burlinggame California,650-652-3479.Well,many calls to the 650 #,and one ring then a Busy signal????It is year 2025,i cannot place a simple call to a "Supposed" Office?Just tried now,feb12,Still nothing? Why is this useless # still up on the PAL sight?WHY! C'mon,should be able to go to the office in case i wanted to Book another Flight.Today Expedia finally got it correct.Still in the Future i might want to deal with an"ACTual" Staff person at PAL.Thanks,just a litttle frustrated,cannot call a Local Office.Steven Ackley. One STAR. read more

Flight delays without notification Bad customer service Dirty planes Too expensive Third world looking inside the plane read more

My flight from SFO to Manila got canceled and rescheduled to depart one day later. I received an email from PAL stating that there's been a minor change to my flight schedule. I had to pay an extra day of dog boarding for my dogs, had to reschedule my driver to pick us up from NAIA airport, paid for a day of hotel stay that I couldn't use. On top of that, the seats that I paid for was not honored. The flight from Manila to SFO, same thing, had issues with seating assignment. 2 out of 3 in flight entertainment monitor in my row did not work at all. I will not fly PAL any more. read more

Manila airport transfer hub was a nightmare... ( won't go into deets here except that it was chaotic), and the counter agent in BKK didn't check our bags to our final ( domestic) destination so we can't access the food court areas at SFO with our one checked bag ... ( can't leave it with the domestic air lines because it wasn't checked through) was prepared for lounging around SFO for the night but not LIKE this... sigh Also the plane ( 757?) was ok but I felt bad for the row of folks in the middle who had broken monitors so no inflight video options ( and the charging ports weren't working either. So yeah Philippines airways has a ways to go to meet other airline standards ...PS one of our flights was PR 104... read more

Be on time ffs! I don't even know why I booked this flight with this airline. I didn't believe what people says about P.A.L. plane always late. Guess it's true. Guess I won't fly with them in the future read more

This airline is so fraudulent and deceitful! I will never take Philippine Airlines to the Philippines ever again!! The only thing they care about is money at this POS airline business. You will waste THOUSANDS flying with them because they will find a way to change your flight and charge you so much money more for the changes that they've made! And it takes 2-3 hours to get to customer support on the phone. ALL BS! Avoid this airline at all costs!!!! read more

12/29/2019 PR105 Review: If you want your holiday spirits dampened by cold unfriendly, inexplicable attitude then this is the flight of your dreams. Our flight stewardess never smiled during the 15 hour journey. During the meal service, she asked me what I wanted to drink. I requested for ginger ale. Her cart was out of ginger ale. She acted like I asked her to fetch for a gallon of liquid gold from the fountain of youth. I would've changed my preference if she gave me another choice. I could not believe what I just saw. I wish there were more choices when it comes to direct flights to the Philippines. Flight PR5104 01/15/2020 however was a different story. This was a make-up flight from a cancelled one from the night before. Passengers were understandably tired and weary but the crew were very helpful and made you feel that Filipino hospitality that you know. read more

Philippine Airlines - Airlines Near Me - Burlingame, California

$15 for cancelled flight Our original flight was eventually cancelled on a Sunday night. It was a nightmare come true. We were rebooked for the following night and we left our luggages at the airport. We were reassured that our luggages will arrive on the same flight we would be on. For our inconvenience, we were given $15 food voucher, valid for one day, for use at SFO. Never mind that this $15 doesn't even cover the value of the hotel cost we had to forgo. Upon boarding the second flight, which also boarded late, there was a staff member who refused to use the microphone to make his militaristic announcements. He shouted at us as if we were in the army. It would have been nice to have been allowed to board earlier for our troubles. Upon arrival at Manila, we, along with over a dozen people, found out that our baggages were still in SFO and that they would be arriving the next day. Great! We had no extra clothes and had to buy them. Our luggages were eventually delivered to our hotel in Quezon City. So, the $15 we received was clearly not enough to compensate us for the hotel cost and the clothes we bought. Overall, Philippine Airlines has a monopoly on direct flights from SFO to Manila. I guess I am stuck with them. I'll cross my fingers and hope for the best in the future. read more

When you typically book direct to a company, you would expect outstanding service and accommodations. That was my expectations booking my flight directly with Philippine Airlines. I booked a flight From May 15th landing on the 17th, 2024. A week before the flight, they pushed it to for the following day. They did not even offer any compensation other than to rebook the flight or to another airline where your paid seats are not guaranteed. They have completely disrupted my itinerary in the Philippines and ruined my trip. There are better outstanding airlines like Cathay Pacific or Asiana that can provide better travel experience and for less. There is nothing special being a member of their program nor booking directly. You have a better chance getting a refund fro ma third party site than with Philippine Airlines. Don't ever fly or book with this terrible airline and their terrible customer service. read more

If I can give them -5 star I will. Philippine airline is notorious for cancelling and rescheduling your flight without notification or concern for your schedule. Their service went from 10 to ZERO. I hope the management sees this. read more

PAL: Plane Always Late Imagine this.... Saturday evening at Philippine Airlines. You're dropping off your loved ones at SFO (San Francisco International Airport). They're flying Philippine Airlines (the midnight flight and only flight that leaves SFO). So you drag your balikbayan* boxes for miles from the parking terminal or drop off point to the check in. Herds upon herds of confused and sometimes angry Filipinos are waiting in line. Each one of them has a story to tell or a dramatic event that brought them here. But somehow you manage to entertain yourself and your loved ones like this... "Go to the nearest white courtesy phone and ask the airport operator to page, "Gary Valencio". Tell the operator that Gary has to meet his party in the baggage claim." After the operator makes the announcement, you'll have the ease and simplicity of getting your baggage and boxes checked in on time. Provided that the check in staff doesn't abandon this stations. You can thank me later. =) Balikbayan = http://en.wikipedia.org/wiki/Balikbayan_box read more

Philippine Airlines - Airlines Near Me - Burlingame, California

I'm an American, born and raised and since I met my wife in the Philippines I have made the trip around 12 times over the last 20 years, with different carriers. The trip over to Manila was the coldest flight ever, even with my sweater and jacket on. The flight back was very warm and stuffy and uncomfortable to the point that motion sickness was a real threat on our 14 hour flight. The 777-ER we were on didn't have directional air vents that I was accustomed to, so it was hot and stuffy and smelly and nothing you could do about it. If you've been to the Philippines you know the people are friendly and warm, however if you know the Philippines you know they are NOT known for customer service. If you buy a new car there, even if it's a new $100k Land Cruiser (like my Uncle just bought) you don't get a warranty included, if you want to order a McDonald's McChicken Sandwich (as I did the other day) with just cheese and pickles they may allow the cheese w/ manager approval but deny you on the pickle request, as happened to me, yes seriously. If you buy something from a store and decided for whatever reason to return it, that isn't done there. I traveled to Manila with my wife and two young sons a few weeks ago. My youngest son is 6 and has cerebral palsy, needs a wheelchair to go anywhere. We contacted the airline long before our flight and let them know that we were traveling with a family member who had his own wheelchair and that it needed to be left at the gate of departure and in the gate for our arrival, in Manila. When we arrived in Manila we learned that the wheelchair was sent to the baggage carousel, on the other side of the airport, past customs and immigration lines! Immediately we are all stressed, having to carry all of our belongings and deal with him and the hour long lines and the heat was exhausting. I was further stressed because this was a brand new wheelchair, costing $13,000, left unprotected, for anyone to take in the meantime. We finally made it through the lines and the wheelchair was clearly damaged, with scratches everywhere. They must have transported it on its side and the handle was falling apart. On the return we told everyone at PAL that this was an expensive, new wheelchair and that we needed it to be at the gate or I was going to make a complaint with the FAA. They still weren't sure they could make that happen. They all believed that a wheelchair should be sent to the baggage carousel?! No matter of discussion with PAL could make them understand how ludicrous and cruel it was to separate a handicapped person from his wheelchair. On our arrival in SFO we were the last off the plane, because we had a car seat and plenty of belongings. We got to the gate and guess what? No wheelchair. My wife and I insisted this time around that they bring it to us, which they did about 35 minutes later, this time with plenty more scratches and even dents! I filed a complaint with the FAA, hopefully they will cure their customer service oversight, in this regard anyway. I scolded the gate staff about having respect for these items, these weren't tough suitcases that will be tucked away in a closet after the trip, this carried my son everywhere he went at basically all times. Another parent traveling with their 20 something year old disabled son heard my lecture and said that they too had been frustrated with the treatment to their son's wheelchair by PAL. In summation, If you travel with a wheelchair or even have kids with a stroller, skip this airline. If you want great international airline customer service, go with Delta or EVA or another carrier that knows what customer service is, Philippine Airlines is clearly numb to basic customer needs. This airline earns a "C-" when compared with other international airlines that fly to Manila. Strangely enough, within the country of the Philippines, flying domestically this was a great airline, (at least after I Direct messaged them on Twitter) they just seem lousy for long international flights. read more

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PAL--What does it really stand for? Permissible Alcohol Limit--I should have checked before boarding. I would've appropriately narcotized myself. Point and Laugh--what my mom and I did all night to the flight attendant that squirted some Jergens on Mom's hands when she asked for lotion. Really? A squirt? No complimentary mini bottle? And wasn't Jergens discontinued in the 80s? Parolee at Large--the shady character (not Mom) that sat next to me for 16 hours. All things considered, I would've preferred a cigar-smoking colicky baby. Peeved and Leery--me at the end of the flight. Had I known my PAL experience would be indicative of what was to come in my travels to the Philippines, I should've re-boarded and flew back home. Alas, I was SOL--and you know what that stands for. read more

Some people are just RUDE in their so called "reviews". don't overrate your judgement, you were probably flying fiesta and not first class. expect PAL to not be perfect. I liked the airline. It was confortable (to me). Landing was a bit rough but I got to the PI and back to SF safely. PROS: their food is better then the other airlines food. I was confortable and enjoyed my flight watching all kinds of random tagalog-love stories. and arriving at terminal 2 was nice. all the pinoys working their rushed me if i needed any assistance, but they were a little too aggressive. CONS: landing was rocky. PAL has their own terminal and very nice terminal. flight attendants aren't as available as they should be. and about the delays, yes we were delayed an hour but this is a Filipino Airline do expect they are running on "FILIPINO TIME". duh. read more

hahhhh PAL airlines... alrighty then.. ok ok.. alright alright.. So I guess I'll be writing about the experience.. well I and my fam rode this plane about twice now.. Christmas in '01 and Summer of 07 I believe.. and this is round trip from SFO to .. Manila.. I hear the planes are old, which kinda can scare some people. But I guess they keep them tuned up and well maintained, taken cared of, and replace any bad parts. But, I think they outta go with the "out with the old, in with the new" concept. I mean I wouldn't wanna stick to driving one car for the most of my life, I would like to use it towards a new car. So PAL should consider with their planes. As with the security, they're strict. I have something hella funny to share. In Christmas 2001, at SFO, uhhmm.. so we were walking me my mom and sis like to the terminal gate and lobby area. We see these two.. filipino soldiers or I dunno with fully automatics.. just chit chatting or whatever. I can't remember where in particular but this was probably between the gate or something being the airport lobby area (where there's bars, food places, etc.) So my and my sis decided to go out to get some drinks or food or something, and of course we say people walking out this one exit door. And there's two doors, one to exit and one to enter. We were walking near the exit door, then, I dunno I was like I change my mind lets go, alarm sounded.. Freaking Filipino Army soldier came out running with his AR!!! And just asked us what we were doing... I said something like we were going out to get a drink or some snacks... but I changed my mind... the thing is he would allow only one of use to go back, being my sister. And I had to go back out thru the exit gate and come back thru the entryway. And I had to have my mom meet me at the entry gate/security checkpoint.. SOOOOOoooo... yeahhh just something as an FYI there, buuut that was 2001 ish.... (Remember 9/11, probably that was why) in 2007 I didn't see them same or any freaking filipino guards or soldiers. Other than that, riding the air cabin was coo. I mean it was all economy/coach when we got our tickets but not first class or anything fancy. Stewardesses and the... I dunno stewardmen or whatever you call the gentlemen their, flight attendants, were ok. One steward, dude, was speaking to me in Tagalog, which I didn't understand, I told him .. oh I speak English.. and said in a kinda harsh tone "YOURE CARRY ON, PUT UP THERE!" and I was like ok... but I probably should've guessed what he said.. I may have came out a bit disrespectful.. but even if I replied.. "oh this is my first time flying PAL" or "this is my second time flying a plane" or "excuse me".. he'd still say "YOURE CARRY ON, PUT UP THERE!" Now, the flight's are long of course, 12-14 hours, and some movies suck.. and some headphone jacks are old, I get stereo in the left ear only. As far as the airline food, I find it pretty good. Filipino food.. mmm.. well.. it's good I should say. Not fancy restaurant quality.... At the Manila airport, when I arrived, and this was in Christmas 2001. Of course I'm greeted by my cousins and so on..... wait.. wait lemme stop here and write a review on the PAL at the Manila airport.. ...... ... shit nevermind I can't find it or yelp don't allow reviews on out of country airports oh well.. as I was saying.. At the Manila airport, when I arrived, and this was in Christmas 2001. Of course I'm greeted by my cousins and so on.... and I'm greeted by this one lady, not having much of a smile, and had this lei tied of flowers, but not as exotic... anyhow she was like.. Welcome to Philippines, and she put it around my neck, and then after that, she said.. "One Dollar"... ........................................................................................................... So I gave her one... Then some different lady was trying to do that same thing.. this time I was like no I'm ok, I got one... and she was like.. no come here.. come here.. then I was dodging around her and stuff.. and she got it around my neck also.. and said "One Dollar" but this time my cousins and relatives came up to her and said some shit, then she took it back.. sooooo.. maybe watch out for that.. but that was 2001 ish.. I hear there are other ways of going to the Philippines actually, like flying a Chinese Airline or something instead. I dont know. But, ehh, Im sure most of my friends and fam always be using PAL anyway. It's an A -OK airline.. read more

Always late! Never notifies you. The stewardess are all snobby. You are maids up in the sky! Go down a lil!

Worst airline! I will never take this airline flying to Philippines either they reschedule or cancel your flight, the only good about this airline is messing up your itinerary without any compensation at all, unfortunately there's no zero star for this rating, ill be happy to give a big "0". PLEASE avoid this airline. read more

I would never fly this airline again. Let's face it, the airline experience in general is awful. Which is probably why I gave it 2 stars instead of one. Taking off from SFO: we had been bumped to a later flight for unknown reasons when we arrived at the airport. We loaded our plane and while sitting there we notice the earlier flight is in the terminal next to us. After about 5 minutes we start smelling electrical smoke. Then the fire department arrives. The plane we were almost on literally caught fire in the terminal. Return from Bangkok with lay over in Manila: Philippine airlines had canceled several flights and gave us the option to leave a day early or a day late. We had to change a lot of travel plans and it cost us a good deal more than the cheap tickets we had with the airline. We had a fight booked a day early for 2:30 pm. We got the at 12pm. We are very lucky we got there so early because they had changed our flight time again without telling us. They changed it to 12:45pm. Now keep in mind we were already scheduled for a 3hr layover in Manila. So 3 hours just turned into 5. When we got there our flight was further delayed by an hour. Getting to BK airport, both flights, layover, and drive home totaled 32 hrs in transit. read more

I don't travel much so I have low expectations. Just make sure I get there safely. In January, my family and I went to the Philippines and chose PAL simply because we didn't want to deal with stop overs even though Cathay Pacific was cheaper and have tv's behind every seat. The last time I rode I was 4 or 5 and there were 2 Mormons across the aisle offering me jelly beans so that's the prior recollection I have about that. Ohh, the second time when I was 9, i flew PAL again and my parents were in business class and I was stuck in coach with my brother and grandma. How messed up is that? Anyway, back to January of this year, we left like 30 minutes behind schedule. The safety videos they show on the big screen were made back in the 80's. There's no leg room at all. I made sure I did all the suggested exercises to prevent blood clots. The food was so-so. Had to stop for gas in Guam and arrived in Manila around 530am. I think I would try another airline to fly to Manila, but don't you love when you touch down in Manila, everybody applauds? read more

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Writing this review on Philippine Airlines for those who may be discouraged. Fear not. Most yelp reviews are from people who have bad experiences. It makes total sense, when you have a bad experience it can stay with you forever. When you have a decent experience and everything goes ok, most of the time you don't care to review. I'm here to review my decent OK experience, so that you may not be discouraged. If you can get a good deal on PAL, it is worth it. Expect the quality to be like a southwest flight (minus the delays, since I had none on PAL) A good deal with just enough amenities that you'll be OK. This isn't luxurious, this is economy! You're getting from Point A to point B and just wanna get there a-ok. Traveling isn't fun to begin with anyway. Flew SFO to MNL and MNL to NRT (Tokyo) round trip. I had no delays on any flight, so maybe that was just lucky for me... I had a decent experience with PAL. They give you 2 check in bags at (50lbs) each and a carry on + personal purse/backpack. The seats are not great, they are a little hard and smaller but its economy and I paid a good price to fly PAL ($600 round trip). They had a great movie selection and the food was decent except for the middle snack sandwich. Warning for those who aren't used to eating filipino style foods: It is mostly meat protiens and rice! Their breakfast is delicious. I felt very full from what they offered. The customer service and transfer shuttle service was good too, everyone was very courteous and nice through SFO, MNL and NRT airports. My only problem is that I get very dehydrated on flights and I need way more water. They do come around to give glasses of water but it is not often enough for me. If you can, you can get up and go to their snack area to get water. Amenities (SFO TO MNL): 1 dinner, 1 snack sandwich, 1 breakfast. They provide headphones, movies, socks, a sleeping mask, blankets and pillows. MNL to NRT: 1 meal that you choose between a filipino or japanese style meal. No movie displays but they offer a myPAL music and show service if you have a device. Rarely ever full flights. Most of the flights are pretty fully booked (SFO to MNL) and there will be a lot of elders on your flight, at least there was when I was on there. The MNL to NRT flight was half full and we had much more room. I purchased my tickets through priceline.com and was unable to choose my seats. I was able to call them on the phone and choose my seats that way. It worked out well and they sent me a confirmation email. Their customer service was courteous and they were able to clarify my questions. read more

PAL Review:Because of Covid-19 we are sisters over the age of 60 forced to cancel our Philippine Airline flight PR 0412 scheduled on Mar 17 from Manila to Osaka, Japan. We were shocked when told by our agent that the Japan flight is non refundable and non cancellable based on PALS policy. In addition to that, We would have to pay $350 rebooking fee for our cancelled flight PR 115 from San Francisco to Manila last March 12. In a time of emergency, good companies that exhibit positive business practices can lead the way, to do the right thing, and seek the common good for society.On the other hand , Philippine Airlines in refusing to give refunds for travel cancellations, is setting a bad precedent. It is a sound and reasoned business practice to refund cancelled trips specially in times of crisis and the passenger is left with no choice at all. Philippine Airlines is penny wise and pound foolish, and they should in good conscience, rethink their strategy. Philippine Airlines, it is time for you to manifest an ethical standard in doing the right thing for your customers. Any thing less than a 100 percent refund is an unacceptable business practice. Shame on you Philippine Airlines this is not the time to think of profits and to take advantage of your customers. read more

Worst customer service. Been trying to resolve an issue where my family and I were deplaned then had to come back the following day. Customer service says sorry they took so long to reply, after that they just stop responding. I was out of pocket several hundred dollars because of this. Will definitely consider other airlines on my next trip. read more

/sigh Bad customer service. No regard for passengers. We planned to be there for the 2017 Christmas and New Year holiday with a return flight from Tuguegarao to Manila on 02jan2018 and Manila to US on 03Jan2018. PAL then decided to cancel our 02Jan2018 due to "maintenance issues" in Nov. We called daily for a resolution and getting the run around. Talk to this person, email this address, go to the PAL office in Tuguegarao. We did everything they said and no resolution. They told us to wait, they can try this, or request a bigger plane, and nothing is happening. They aren't even contacting us, we have to call them. PAL screwed us and isn't fixing it. They won't even book us on alternate airline Cebu Pacific. PAL decided to only have 3 planes fly from Manila and Tuguegarao weekly instead of 4 planes. They removed our flight without any accommodation to those that were screwed over. read more

The PAL ticket office is on the second floor of the Phillipine Consulate General building. Upon entering, you are immediately greeted by the lobby guard. He is warm and smiling and full of mirth. He is the embodiment of the Philippines itself. He does a whole schtick where he speaks in straight Filipino, translating everything from "airline" to "second floor". You have to be Filipino to find this hilarious, so it was a big hit with me. I didn't have to wait long, but the process itself took a while. The whole place kind of seemed to have a sluggishness about it, with their dot matrix printers and those giant calculators with the little paper tape. The lady who helped me was plodding, to say the least. She did, however, take extra steps to check if I had a miles account with them. She asked me if I did, I responded with a ditzy, "I don't know", she went into her dinosaur of a computer and we found out that I did have one and haven't been using it. Doh. She gave me a mini maternal lecture about how I shouldn't waste my miles and ended with the gentle reassurance that it was all good now because their miles don't expire anymore. Bless this woman's heart for all her soft and caring ways, because changing my ticket date was fricking highway robbery!!! Damn you PAL for taking all my money, but at least you did it with lots of love. read more

hehehe I laugh at all the other reviews for this airline.... the frustrations are a REALITY that we all go through.... I say, why fight it? This is why Filipinos are such a resilient people: we bend to the wind like the bamboo reeds... PAL: Plane Always Late ( | ) read more

Disclaimer: I'm a white guy and my trip in 2014 was my first time traveling overseas. Route: SFO to Manila and back, in December 2014. I chose PAL because they're the only airline to fly non-stop from SFO, also they don't charge you for luggage like united. The plane left an hour and a half late.The plane was a 777 (nice to see they're using American made planes). I was seated in the back of the plane in row 66. The seat I was supposed to sit in had duck tape holding the tray table closed. After the plane was nearly full they let me take another seat. About an hour After leaving SFO they serve dinner, some kinda beef stew with rice......it was OK. The seat was uncomfortable. It seemed like it was missing a few layers of foam or something. so after dinner, the flight attendants forget about you for the next 5 hours. I guess they assume everyone is suppose to sleep. Then about 6-7 hours in to the flight they reappear, come around and give everyone a cookie and offer you a beverage, then they disappear again for 5 hours. 12 hours into the flight they serve breakfast. The breakfast was milk fish or tocino. By the time the food cart got to me it was milk fish only.........I chose the power bars in my backpack. Each seat has its own TV screen with choice of about 40 movies, mostly English movies but all are subtitled. you'll need to use their headphones. As earbuds didn't work right. They could use an inflight janitor as the bathrooms are not the cleanest. Total flight time was 13 hours and since the plane got there on time, I assume the plane leaving late is the norm. A little bit about Manila airport: Philippine airlines has a terminal all to its self, however if you need to go to another "terminal" its a couple miles away. MNL is like 4 separate airports that share a runway. your friends and family can't pick you up inside as going through customs is at the door to the curb. The airport is a disorganized mess.Not enough restrooms. Traffic around the airport is insane. The Philippines would be better off closing this airport altogether and dividing the flights up between Subic and Clark airports. Would I fly Philippine Airlines again? maybe but more likely not, partly because of the chaos at Manila Airport. The best thing about this flight was it was direct to the Philippines. Next time I'll be using Asiana Airlines, deal with the lay over in Korea and arrive at Clark airport (a former US air force base 50 miles away from Manila) read more

ZERO ZERO ZERO STARS I went to the Philippines this past January and paid for mabuhay class. I have the receipts and emails to prove it. When I get to Manila they tell me that they have to take a different plane and that I won't be mabuhay class even though I paid for it. They said if I contacted the airline I would get a refund for that leg of the trip. NO REFUND YET and it's JULY. I was going back and forth with somebody from PAL and they just flat out stopped talking to me. I've emailed them over and over again and no one is responding. They were two hours late leaving and now they made me pay Mabuhay class prices for coach seats. This is NOT OVER. read more

Although it has been two months since my flight on Philippine airlines (manila - sfo), I am still appalled by the service we received on our flight. First of all, even though the price to and from Philippines was the same, the plane was not. On the way back to SFO the plane did not have a television which was a huge burden for someone traveling with a child. It would've been considerate if we were informed this and given a choice to choose another flight. After all we did dish out just the same amount, $2000+ for three. But ofcourse this is PAL we are talking about so that didn't happen. The real b*tch was that the seats which I had paid an extra $50 for "extra leg room" (on top of the $2000+), were BROKEN. The lights, attendant call, headset, the whole controller was broken in the two seats we had. After mentioning all of this to the flight attendant she arrogantly told us there was nothing to do and hurriedly left us with a flashlight, as if we were wasting her oh-so-precious time. Thank goodness there was a projector playing the news! Without it we would be sitting in the darkness with a bored and wailing 1 year old. The whole experience was just so very atrocious!!!!! If you want to come out of an already difficult 9 hour flight upset, disappointed, and frustrated then this is the flight for you. Trust me, this is not the first time I've been on PAL. If there is one thing they are consistent on it is BAD, BAD, BAD, HORRIBLE SERVICE. read more

Never use this airline. If you have to, expect: Tons of boxes used as luggage. Several people using wheelchairs just to get past customs faster (wait till they get out of the airport, expect a small miracle as they stand up and walk around on their own) The flight attendants will spend more time talking to each other than helping you out.... The food sucks. Believe me, by any standards. Expect delays. Lining up just to get your boarding pass will take at least an hour considering the tons of boxes they need to put in the plan. (the last time I was there, it took more than 1and a half hour) Incredibly small restrooms. You've been warned! read more

My Ratings: Quantity - 1 Stars Quality - 1 Stars Price - 2 Stars Location - 1 Stars Service - 0 Stars Speed - 0 Stars My Opinion/Story: Overall: I'd rather pay extra for better service. I doubt I'll be using this airline. The one time my mother and grandmother decided to go to the Philippines, you would think that using this airline would provide better service for the elderly. THINK AGAIN! Since they have about 80% elderly flying in this plane, they really don't get that they have to get more people to help out with their long lines. You have to be there ATLEAST 3 hours before your flight because most of it is how long you'll be in line. If you have an elderly with you, give it about another hour for someone to bring a wheel chair and assist the elderly. My poor mother and grandmother was rushing to the gate because everyone else was boarding by the time they got someone to wheel my grandmother inside. Because they had to go through the security, my mother ended up forgetting her carry-on as she worries about my gma's carry-on as well. The had to delay the flight as my mother searched for her bag but never found it. In the end, she never got her carry-on bag. Really bad customer service, really slow, lack of support, counter people are snobbish & uptight, and they don't prioritize the elderly. read more

First of all I'm elated to be able to leave a review for Philippine Airlines. This isn't for this location but for the airlines as a whole. They suck ass! Never have I experienced a company so poorly run that uses such a broke down system. First they cancelled one of my flights without emailing me. I only found out because my travel partner received an email letting him know of the cancellation. Well this wouldn't be the first one. It wouldn't even be the second. This happened three times. And two of the times we didn't find out until we were in the Philippines. And one of the times I didn't find out until I was at the gate expecting to head to my next destination. The last error resulting in me having to wait at the airport 3 more hours than originally scheduled and then take a two hour bus ride I shouldn't have had to take in the first place costing me 5 hours in Boracay. Instead of getting in at 5:00 I got in at 10:30! Never again will I take this airline although my friend took Cebu Pacific and their delay ended up costing him a whole day in Coron so maybe it's just that all domestic flights within the Philippines are shitty. The only one we didn't take was Zest Air so they might be worth taking a chance on. And if you're a heavy packer like I tend to be and plan on Island hopping within the Philippines, learn from my experience pack light. If you have a back pack use that instead of luggage. They charge an arm and a leg for bags weighing more than 7 kilos. My small luggage alone was almost 7 kilos! At one point the extra weight cost me $50! Learn to pack extra light and at the very least bring a backpack you can pack heavier items in. And if you have a laptop make sure you hand carry it and don't put it in your luggage as that will just cost you more money. read more

ZERO STARS. STAY AWAY. CHOOSE ANOTHER AIRLINE. Like everyone else, I booked PAL to get nonstop SFO-MNL. Price a few hundred dollars more than other airlines' one-stop flights, but I thought it would be worth it. Bad mistake. One that will end up costing me over $1200. Had to change my plans; cancelled my reservation well in advance. Was told I'd receive refund less $100 fee, and less the $80 I had paid for specific seats. Okay. My intention was to re-book at a later date. Now more than two months later. No refund. No explanation. No easy way to contact anyone. Finally got connected to a call center with a hundred people all talking at once, hard to even understand and zero assistance offered except a "customer service" email address, which I emailed and received an automated reply assuring that my issue was of great concern and thank you for flying PAL, mabuhay! I'm now pretty sure that: - I will never receive a refund. They will just keep the money, even though I followed all their procedures. ("What are ya gonna do?" - Tony Soprano) - I will never book another flight with PAL. It's back to EVA for me, which is a good airline and one I enjoy flying. You rarely see this much incompetence from one organization. They have singlehandedly turned a great advantage (the only nonstops to Manila) into a pile of carp. Turned possible friendly customers into enemies who will now avoid this airline at any cost. Stay far away from this shabby outfit! They will cheat you, and there is nothing you can do about it except write an angry review on yelp. read more

(May 6th - May 17th) My first time flying P.A.L. and I have to tell ya, after reading the majority of reviews here, I was not looking forward to the flight, but was taking it anyway because P.A.L. offered the best flight time... To start, the waiting in line at the airport was close to nothing, maybe 25 minutes and I was in. The only delay of the plane was because of a passenger they could not locate, until someone figured out that the passenger in question had been arrested at the checkpoint (from what I heard). Next, we board the plane and to my surprise, each seat has a screen on the back from which you can play video games, watch movies, read the news, see the progress of the flight etc. For no extra charge this was available, it was awesome! The flight gets underway and they start serving food about an hour into the flight. It was pretty good, I was also surprised, and the attendants were cheerful, maybe they just liked me, but it seemed they were happy doing their job and very accomodating the the rest of the customers. We were suppose to stop in Hawaii for re-fueling but skipped it and went straight to Manila. We arrived 3 hours early, the only drawback to that was I got into town about 3 hours before I was suppose to meet up with my friends, but it was 3 hours less of flight time which was better for me! Coming Home: The flight took off on time but the thing I noticed was this plane did not have screens on the back of every seat, obviously an older plane, but again, the positive note was the food was good, only 2 seats in my row at the back, so I wasn't squished with a 3rd person, and the flight was only 11 hours getting back to SFO... Someone posted about the bathrooms being dirty, but I didn't see that, only thing I saw was being the last one out, all the messy people that left their trash all over the floor of where they sat. I could only think about the additional job the crew would have to do to clean up from whoever these people were! So, in my review, I tell it like it is, my friend said I got totally lucky, but lucky and no delays coming and going?, granted, I couldn't watch whatever I wanted on the flight home, but I made the best of it and was home in no time... I will fly this airlines again, hopefully all of you get as lucky as I did! read more

The only reason I fly this airline to the Philippines is the fact that it's the only non-stop flight between here and the Philipines. Plus I usually have to make a connecting flights to the island of Bohol which makes it much easier. The thing that stood out to me were the Flight Attendants. OMG, these ladies looked old, weathered, tired, and mad all the time. A couple of them looked like linebackers that you were almost afraid to ask for water, which they never offer as they only appear during meal times and duty-free selling times. Most of the flight attendants are very cold and seem only attentive to the non-Filipino passengers. But during my Manila-Bohol flight, the attendants were all attractive and pleasant. Maybe the international flights have the veteran ones. As far as the airline, not so bad and not so great. The leg room seems pretty cramped and my TV never seems to work either. For a 13 hour flight, I expect some good entertainment offerings (which turn out to be mediocre). The food is not so bad and they give you a good amount. Every time I fly with them, the plane is always packed. Another experience is checking in with all the millions of Balikbayan boxes. Check in at San Francisco is pretty fast and organized, while the one in Los Angeles is a complete chaotic mess. The one thing i hate is that the plane always makes a technical stop in Guam which adds to a couple of hours to the plane trip and that i always end up sitting next to people who snore too loud. read more