Hoping return flight to California today as good as coming over. Two flights today. San Diego to San Fran to Incheon and reverse flight back- 3 meals provided and 2+ beverage services. From Incheon to San Fran they hand out small size bottled water twice. Sometimes they give you an entire can of beverage and other times only a poured cup portion. Personally, meals were tastier going to Incheon. Coming back to USA mostly a darkened sleeping flight. I started watching episodes on Copenhagen Test. Not sure if toilets were freshened during the 11 or 9 hour 57 minute flights as wet floors, definitely not water. They provide one sanitizing wipe as you enter the plane, an unusual configured pillow and a good blanket both ways. read more

United Airlines - Flight crew has arrived 9:32 a.m. for 10:25 flight - Airlines Near Me - San Francisco, California

Our family's experience with United Airlines was one of the most disappointing travel experiences we have ever had. We traveled as a family of five with three young children and checked 10 bags. All 10 bags were accepted, tagged, and checked by United. When we arrived at our destination, not a single one of our bags arrived with us. After spending hours trying to locate our luggage, we were eventually informed that all 10 bags had been left behind. We arrived with three young children and none of our belongings. This completely disrupted our travel plans. We had planned to continue traveling after arrival, but without clothing, personal items, and essential belongings, we were forced to change our plans and spend valuable vacation time dealing with a problem that should never have happened. The communication throughout the process was frustrating, and the compensation offered did not feel proportionate to the impact this had on our family. Traveling with young children is already challenging. Arriving with none of your checked luggage makes it exponentially more difficult. I am sharing this experience so that other families can make informed travel decisions and ensure they keep essential items in their carry-on luggage whenever possible. Unfortunately, after this experience, I have lost confidence in flying with United Airlines. read more

Flew out of SFO on United the other day and it was a mediocre experience. Security was quick with Touchless TSAPrecheck. Boarding was orderly with the vast majority of the plane part of groups 1&2... interesting. Flew out on a 3 year old 737 MAX and the seat cushions were already pretty worn out. Legroom was excellent in the Emergency Exit row which was sold at a premium. Preordered the steakhouse burger and it was edible, albeit messy. The burger itself had to preordered and prepaid prior to the flight. There were no vegetables on the burger, strangely enough. Cabin was absolutely quiet for the entire flight with an announcement to ensure earbuds are worn. The experienced uniformed and gloved cabin attendants came by numerous times during the flight to offer beverage and snack service, which was unexpected. Wifi was working for most of the flight and was $8 for the entire Transcontinental journey. The IFE was in good working order although it got our flight number wrong... The flight ended up arriving 30 minutes early too. read more

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Flying between San Francisco, California and Paris, France... My roommate booked our flight with her miles and some US dollars. I trust her, so, we got the seats she wanted and paid a bit extra for them. All in all, it was worth it. We got the chance to board in the second group. We had snacks, dinner, and breakfast, and a neck pillow! I watched a lot of movies and napped in between. International flights are long, but they do come with a good amount of food and beverages! read more

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Shout to our pilots and crews,very nice to us and not much turbulence ,im just disappointed with food,Our flight from Sfo-Mnl 14 plus hours direct flight,on business class we have sundry kit,pajama,slippers a leg room,few selections on new movies though.was served can't chew hard baguette,the other bread is like stale,and kare kare don't taste like kare kare,since there cant be no peanuts,maybe change menu,and a better bread at least. read more

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United Airlines is our choice of airlines as we have collected millions on miles with them. They do overbook from time to time. They ask for volunteers to take another plane so they can accommodate more customers. I do have to say that the United staff do sweeten the pot should someone volunteer to take another plane. Had this been the only flight we had to take, we would have considered it. However after flying 14 hours with 2 additional hours left to go, we wanted to get home. Their planes have arrived early several times so I applaud them for that. read more

United Airlines - Plane - Airlines Near Me - San Francisco, California

United is one of my preferred airlines whenever I travel. I've flown with them multiple times, and they've consistently gotten me where I needed to go safely and comfortably. The crews have always been professional and friendly, and I appreciate the extensive route network, especially for both domestic and international travel. Every airline has the occasional delay, but overall I've had positive experiences and wouldn't hesitate to book with United again. read more

We stayed at the airport for six hours and the plane never even show. The plane was feet from the ground but decided that it was too hard to land so they turned around and never came back. Flight was supposed to be at 5:45 pm the time it took off 11:45 am the next day read more

This review is strictly for my experience with Bella at the Terminal 3 Baggage Claims Department. Bella provided me with phenomenal service. She greeted me with a smile and helped me with my checked-in luggage. Since they were transitioning to a new system, Bella took the initiative to make the extra effort to call the department managing international luggages to confirm and make sure the reclaim baggage request went through. She also gave me some great tips and information. Thanks Bella! read more

United food just isn't good. Visually, I could even get past the fact that it looks like cafeteria food but taste wise, omg, there's gotta be unhealthy levels of chemicals in it -- but you're hungry and mostly bored on a long international flight so what can you do... they keep the food and snacks coming pretty consistently. Entertainment options were alright and at least had a wide variety. Seats were super cramped! Flight attendants are hit or miss -- some are cranky like they simply need to find another line of work. United is one of the biggest airlines so it's hard to avoid them. read more

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Absolutely the worst experience in the world with United Terminal 3. I was screamed at by the agent and because of their delays I missed two international flights. Instead of problem solving, I was berated and asked to use an AI chatbot. I will be taking my business elsewhere and will never book United AGAIN! read more

United Airlines - Airlines Near Me - San Francisco, California

SFO-CDG and FARO-Newark-SFO Cons: Price-Base price seems alluring till you see all the extra add ons. If you travel with kids and want to make sure you are seated together you have to buy assigned seats. Service-unfriendly and rude Food-some edible and rest meh (but to be expected) Pro: Toilets- clean and fresh smelling Onboard movies and games- spent majority of the flight to Paris playing sticky linky. read more

United Airlines - Airlines Near Me - San Francisco, California

Tried to ask for a boarding pass, I was told by this lady she was working another flight in 30 minutes and could not help me, but she helped other another lady. Then she threatened me, I'm going to call security because you taking a photo of me in a public place! read more

United Airlines - Rude and threatened me with security because I took her photo on a public place. - Airlines Near Me - San Francisco, California

This airport suks like the rest of them that are under construction renovations. But they still do the job read more

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Horrible service, our plane to San Francisco delayed, so we missed our connecting flight to Boston. They didn't offer any new tickets or any place to stay. Horrible customer service, will not be flying with them again. read more

United Airlines and their mileage plus card is all bullshit. They say one thing and they don't do anything about it. They don't have any customer service. It's a shitty operation and this is why the world so fucked up. read more

I always enjoy flying United. I watched some good free movies coming from Houston to San Francisco, I always enjoy that! And the service is good and the seats are comfortable. The rates aren't too bad also if you plan ahead, can't ask for too much more that that!! read more

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I live about 7 miles northwest of SFO, so naturally I committed myself to United Airlines as they've had a hub there forever. And, over 85% of the time, I can fly to pretty much any destination I want from there with the majority being nonstop flights. And I've had no more than one layover if I had to go somewhere a little more out-of-the-way. In the last 20 years I've really noticed a positive change in United's customer service. They are FAR better now than they used to be. I think the turnaround came when they started using George Gershwin's "Rhapsody In Blue" as their jingle. :-) As with any major organization, there's going to be the occasional bump-in-the-road where a flight gets delayed/cancelled, service is bad, or I got Filet of Shoe Sole rather than actual fish for my meal. But every time something bad has happened to me with United, they've ALWAYS tried to make things right. This is more than I can say for several other airlines that supposedly have higher ratings. Last year I finally hit Premier 1K status! Took me 35 years to to it, but it's amazing! I'm going to continue sticking with United and Star Alliance partners for the duration. :-) read more

I am general very happy w United, however this policy to have everyone stay seated so United, who is the reason we are late, can get two others to another flight, that they can't hold is absurd. So United's time is more valuable than the customers??! Then we waited 10 minutes for someone from UA to open the door... yea you care... Hello United?? I would like to hear from you read more

United Airlines - Amazing people... So nice! - Airlines Near Me - San Francisco, California

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This was for the last leg home from Detroit-San Francisco-Honolulu. Our layover in SF was for four hours. For some reason the airlines separated me and the hubby. Luckily, I was seated between two cool guys. We were all talking for most of the five hour flight. The guy on my right, who was seated next to the window, kept offering to buy me drinks and food. He had a United Card and said that he would just charge it, but I declined. We were again on a smaller plane, so no screen behind the seat. You have to use your phone or iPad. They do offer free wifi and movies from their app. They gave out complimentary snacks. You got a choice of fruit bar, chocolate cookie or pretzels. They also offer free water, coffee, juices and soda. I always get cranberry juice and a chocolate cookie. One thing I will give United is that the flight attendants always walk up and down the aisles offering orange juice and water. They always hand out sanitary wipes when you first step in the plane. read more

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For travelers with food allergies, I would not recommend flying with United Airlines based on my recent experience. During the flight, a flight attendant named Michelle singled me out in front of other passengers by stating, "She is the one with the allergy." I found this embarrassing and insensitive. Passengers with food allergies deserve to be treated with respect, discretion, and understanding when communicating about their medical needs. read more

Good flight. Arrived safely. On time. Was tryna bid for a travel voucher there were three tiers for the full flight 200, 300, or 400. Or points for 20k being the last. I bid and was third in line. Didn't get it. Tho, the front desk were really kind. Flight was great Vegas to sfo. Good enough seats. A little shaken but on time. I recommend read more

United Airlines - Seat 34f - Airlines Near Me - San Francisco, California

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Fantastic Had to change my flight and was done promptly no penalty but I paid for the option to change Love United 100 I've been travelling my whole life I know airlines very well. United is excellent.!!! Absolutely fantastic customer service read more

Usually, I have no problems with UA except for my last trip when it was delay after delay. What really pissed me off was when they delayed my flight and my transfer in SFO would have left without me. If things went smoothly, I would have had an hour and like 3 mins to make my transfer. Instead, they only gave me 5 mins. There was a long queue of people waiting to talk to agent assistance at ORD. My trip to Singapore was delayed by one day (we were supposed to arrive on a Saturday night but instead arrived on a Sunday night). We flew to SF and had to stay overnight. UA also delayed my flight from SFO to Singapore by 2 hrs. There was also another delay from SFO to ORD by 1-1.5 hr. I would have given them 1 out of 5 stars for being awful. However, they did pay for our hotel stay overnight, gave us 4 meal vouchers, $100 credit each towards a future flight, and money back for our out of pocket expenses. The meal vouchers were kind of useless since the Hilton hotel by the airport charged us an arm and leg for a very basic breakfast buffet (no eggs or sausage). You can use those vouchers at the airport or on the flight. After the trip, customer service was very understanding and wanted to make things right. Overall rating would be 3.5-4. I was livid about the missed day but UA customer service is miles ahead of Southwest. Oh, they do have a decent selection of TV shows and movies to watch. Flight attendants were great. The food was decent. I do wish the butter they give you for the bread was softer so it's easier to spread. The chicken and rice is a hit or miss. Pasta you can't go wrong with. I do wish they had more bathrooms towards the back for the bigger international flights. read more

Just flew in from a 15hr flight and rushed to terminal 2 from the international terminal which was a very long haul with luggage. Finally got through security and got to the counter perhaps a couple of seconds before they closed the door. Knocked on they refused to open it. The gentleman at the counter when he finally returned when asked why he' didn't even bother to make an announcement but seemed to have lied because the people that were already there said he didn't make any announcements. No apologies, not caring and certainly did not show empathy. Sure leaves a bad taste in my mouth. Is this the kind of employee United has especially one who deals directly with the public? If I could give a negative star, I would. Not recommending this airline again. read more

The worst of the major airlines. This was one of the worst flights I've ever taken. The Tray tables on my entire row and my brothers row as well were not steady or level. In fact, they slid down by themselves! I've traveled extensively in my lifetime and have never encountered this issue. The first meal we got, the tray kept on sliding off the table. I had to use the blanket as a base over my leg to create a level for the table, unfortunately this was not enough and my glass of wine slid and spilled all over my pants. This is a major issue for a 14 hour plus flight which cost over $2000. My seatmates held up their trays up while they ate. We mentioned this issue to the stewardess; her solution for us was to use the safety manual as a base to stop the Tray from sliding down...ridiculous! So I spent the next few hours in wet and uncomfortable jeans waiting for them to dry (as seen in the pictures). I requested a replacement drink...which never came. WHAT A TERRIBLE EXPERIENCE! read more

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I don't get the negative reviews for United, they have yet to do me wrong. Friendly service, efficient, helpful and really on top of things in my experience. read more

The temperature was low on an international flight. I pressed the service button to request an extra blanket (it was thin, more like a sheet) but no attendant ever came. I then had to eventually flag someone down. He replied he'd bring one IF he found one. He never came back. The food and snack are mediocre at best even for flight standards. read more

Today is by far the worst experience I have ever had. My United Airlines flight was delayed from Las Vegas to San Francisco and I missed my connection to Manila, Philippines. I called customer service to see what I could do. The young lady finally helped me book a later flight after telling me there was nothing available but didn't offer anything else. Barely empathetic, no voucher for lunch or dinner just a link to input a claim for compensation. All I really wanted was some in the moment empathy. I just left the Contact Center Week conference with United Airlines speaking of the wonderful things they are doing to give a great customer experience using AI and their agents. Talking about how AI can't empathize with the delayed flight and the screaming children. Apparently neither can your human agents. You all still have a ton of work to do. From the call center to the in person agents, I have been turned away at every instance. I have to sit in this airport for the next 10 hours without a single person asking is there something else we can do. Your fault directly or not it is still your airline, your brand. I went to the United Club at G6 to see if I could sit and the lady told me "no, we aren't accepting one time passes. You can go to the main lounge in F where it's standing room only. Your wait is too long anyway." So, you want me to go stand somewhere for the next 10 hours waiting for my flight. I am in tears right now at the lack of humanity and lack of any concern. They are just following the rules, doing their job. It's not in the handbook to be nice apparently. read more

Terrible seats. Not friendly flight attendants. Group 1 and 2 was almost the whole passengers. Why did I pay extra to be in group 2??

great customer service and screens are included with most flights. the snacks on board are so good and some are free depending on how long your flight is. i definitely recommend them if your flying. read more

Love United and their amenities. Had 47 minutes before my flight so I took advantage of United Lounge for quick bite to eat and OJ. read more

United Airlines - Breakfast at United lounge - Airlines Near Me - San Francisco, California

My cousin and I took a lifetime trip to Italy and within four or five days my aunt her mother suddenly died united gives you no bereavement plan to help with the cost to get home. no help to get home. We went to first class to Italy and I'll never use them again... so many airlines give you bereavement prices united no way heartless FYI, if you ever book them because you never know when an emergency is gonna happen I never ever use them again. I recommend my friends to not to use them. There's so many other airlines never been so disappointed and felt ripped off in my life. To get home to make funeral arrangements cost over 9000 for two of us they are heartless and we have a death certificate who would make this stuff up read more

Flew into Hawai'i with United Airlines from San Francisco. Reserving flights and checking in was easy and seamless. I appreciated their app. It kept my flight information easily accessible when I turned on my cell phone, so I can quickly refer to it. The bathrooms on the plane were sooo SMALL! It was a tight squeeze for me and I'm not that big of a person. I can imaging how difficult it would be for someone much bigger. Otherwise, flight was great. I got to Kona safely so that's all the matters. read more

United Airlines - They gave a whole can of juice which was very generous in my opinion - Airlines Near Me - San Francisco, California

Everything If I could review it for less than one star I would leave it a negative five stars. At least they have standards with their pilots because I have arrived at my destination. Albeit 24 hours later without my luggage. Surly check in and curt flight attendants. Damaged baggage. Unable to access lounge although had a voucher for my 9 hour delay. In flight WiFi failed on all flights. Blah blah blah I had a much better experience on Pakistani Air and a 12 hour bus ride last week in Vietnam. Food, courtesy, punctuality 10x better than united Air Lines. read more

I was traveling Amsterdam to SFO on United and received such excellent attention on the flight. The attendants were fabulous. I have some cognitive deficits, and they all went out of their way to help me when needed. Just wanted to say thank you so very much to each and everyone on that flight who helped me out. Thanks so very much from Barbara Lanan Clark E8YKEJ UA969 Passenger Barbara Clark 5L Polaris, Business Class read more

First flight with United since they left me sitting on the tarmac at the Santa Fe airport for six hours because of a lack of O2 bottles. Really poor planning then: This flight, from SFO to New Orleans is stuck on the tarmac because their brand new plane if broken. How about investing in your equipment...just a little bit. read more

United does not care about their customers. They will not let you talk to supervisors and only want to give you air miles rather than any refund. My daughter was stranded for five days they tried to charge her to get on a flight. They refused her a standby even though they were seat seats available. They did not care that she messed a week of college. And they did not care that she was groped in a foreign country due to her, not getting out on the original flight. All her flights back were delayed due to maintenance issues. They will not let you talk to any supervisors they say that they are only admin and the only way you can deal with them as a few directly respond to an email. This is the most horrible airline that I have ever seen. read more

It does matter which plane you're on. So the 737-800s are a little over 20yrs old (based on planespotter website) and while having live DirectTV is nice, the movie selection is a lot smaller and there's no closed captions. And the plane does look dated. On the other hand, flying the 737 Max 8's (just over 2yrs old) is a more pleasant experience with updated entertainment system...generally better than expected. I'm always flying economy as the devaluation of the frequent flyer programs makes it near impossible to get economy plus. read more

Worst airline, worst service, worst experience. Spirit and frontier provide better value and are more honest with their customers We were delayed 14 hours today because of fa variety of reasons but mostly due to staff incompetence. We were delayed twice, sat for over 5 hours on the tarmac (federally illegal btw), and they gave us a $15 meal credit value. Airline is a joke. Customer service is even worse, and employee accountability is nonexistent. Better off with American or southwest which is pathetic. Applying for a reimbursement for the days travels that was ruined by United with no remorse. 1.4 average though, I'd be shocked if they value any customer feedback. Choose another airline. read more