Flew united in economy class for a long flight from SFO to Frankfurt, and I don't have a single complaint! The plane arrived on time, and since it was an overnight flight, they gave a complimentary blanket and neck pillow, both of which were incredibly comfy. United also provided numerous food and drink services. First they brought out snacks, which were high quality cheese and crackers. After, they brought out meals, where you go to choose from chicken, beef or pasta. I chose chicken, which was a chicken polenta. I don't like polenta to begin with, so I didn't like the meal, but the people next to me had the other options, which looked very good. After a few hours, they gave everyone sandwiches, which were my favorite. Definitely high quality airplane food. To finish off the flight, they did breakfast, which tasted pretty good. Drinks were served with every meal. The best part was the in flight entertainment. The screens in front of me were equipped with dozens of free movies, free services for TV like Apple TV and Hulu, and even an interactive flight tracker. The flight attendants were really nice as well. Would definitely fly United again! read more

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I've been flying UA off and on for decades, it's the "less expensive" airline, usually the most affordable one and has much coverage domestically and globally, but other than those few pluses, most of my experiences with UA fall into the minuses category, unfortunately. Positives - Expansive offerings of flight times and geographic coverage, and so this provides extensive connectivity. - Big hub presence across the US: Chicago O'Hare (ORD) (also the headquarters), Denver (DEN), Houston (IAH), Los Angeles (LAX), Newark (EWR), San Francisco (SFO), and Washington Dulles (IAD) - Usually lower priced than competing airlines. Negatives - Customer service leaves much to be desired. Maybe I'm comparing UA's service to Asian branded airlines, but yeah, disappointing. - Some planes are showing their age inside and out, but thankfully I mostly fly international which I think get the better planes. - My child was not feeling well once and we push the call button for help and the flight attendant just ignore us and when she finally came over, she dismissed our request for help. - My child threw up all over herself for lack of a barf bag (it was missing in our seat pocket). - Requested warm water and was given iced water when we already told them my child was not feeling well (the illness came on suddenly). All in all, not good memories of UA and generally leaves much to be desired. Thankfully, safety seems ok and pilots are experienced. read more

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Dear Customer Service, I am writing to express my disappointment regarding the treatment my son received during his recent flights. He traveled as an unaccompanied minor, and I do not understand why we were asked whether he had any food allergies or if he was vegetarian when he was never offered any food during the approximately four-hour flight. To my knowledge, no meal or snack was offered to him at any point. If food was supposed to be included, this is unacceptable. The return flight was even worse, as he was only offered water. As a parent, I expected much better care and attention for a minor traveling alone. This experience fell well below reasonable expectations, and I am very disappointed with the level of service provided. I respectfully request that you investigate this matter and provide appropriate compensation for the poor service my son received. I look forward to your prompt response. Sincerely, Imelda Martinez read more

Hoping return flight to California today as good as coming over. Two flights today. San Diego to San Fran to Incheon and reverse flight back- 3 meals provided and 2+ beverage services. From Incheon to San Fran they hand out small size bottled water twice. Sometimes they give you an entire can of beverage and other times only a poured cup portion. Personally, meals were tastier going to Incheon. Coming back to USA mostly a darkened sleeping flight. I started watching episodes on Copenhagen Test. Not sure if toilets were freshened during the 11 or 9 hour 57 minute flights as wet floors, definitely not water. They provide one sanitizing wipe as you enter the plane, an unusual configured pillow and a good blanket both ways. read more

United Airlines - Flight crew has arrived 9:32 a.m. for 10:25 flight - Airlines Near Me - San Francisco, California

I have been flying United Airlines off and on. This time is just a short flight from SFO to LAX. I didn't have any problems. Got the most economical seat as I purchased the ticket just last night. I was given a middle seat as expected. The flight wasn't 100% full. I saw two empty seats. There is movie available to watch and personal device entertainment. Overall, I am good with UA. read more

United Airlines - Airlines Near Me - San Francisco, California

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Flew out of SFO on United the other day and it was a mediocre experience. Security was quick with Touchless TSAPrecheck. Boarding was orderly with the vast majority of the plane part of groups 1&2... interesting. Flew out on a 3 year old 737 MAX and the seat cushions were already pretty worn out. Legroom was excellent in the Emergency Exit row which was sold at a premium. Preordered the steakhouse burger and it was edible, albeit messy. The burger itself had to preordered and prepaid prior to the flight. There were no vegetables on the burger, strangely enough. Cabin was absolutely quiet for the entire flight with an announcement to ensure earbuds are worn. The experienced uniformed and gloved cabin attendants came by numerous times during the flight to offer beverage and snack service, which was unexpected. Wifi was working for most of the flight and was $8 for the entire Transcontinental journey. The IFE was in good working order although it got our flight number wrong... The flight ended up arriving 30 minutes early too. read more

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Flying between San Francisco, California and Paris, France... My roommate booked our flight with her miles and some US dollars. I trust her, so, we got the seats she wanted and paid a bit extra for them. All in all, it was worth it. We got the chance to board in the second group. We had snacks, dinner, and breakfast, and a neck pillow! I watched a lot of movies and napped in between. International flights are long, but they do come with a good amount of food and beverages! read more

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Took United from SMF-SFO-ICN. Staff are ok not the friendliest but flight wasn't bad. I originally took a quick flight from SMF to SFO which was delayed by an hour. Then from SFO TO INCHEON South Korea. It was delayed because we waited for a few passengers who were connecting which I thought was super kind. Our flight was scheduled to depart 11:55pm but didn't take off til 12:29am. However we still made it on time landing in ICN 4:20am. Before departing, I appreciated the pilot explaining that the plane we were on was upgraded but I can't remember all the details. He explained that we were going to encounter some turbulence & with the planes upgrade, I barely felt the turbulence. Overall it wasn't too bad of a flight. Food was ok. You can preselect your meals in advance. If you do, you will get your meals before everyone else. read more

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United Airlines is our choice of airlines as we have collected millions on miles with them. They do overbook from time to time. They ask for volunteers to take another plane so they can accommodate more customers. I do have to say that the United staff do sweeten the pot should someone volunteer to take another plane. Had this been the only flight we had to take, we would have considered it. However after flying 14 hours with 2 additional hours left to go, we wanted to get home. Their planes have arrived early several times so I applaud them for that. read more

United Airlines - Plane - Airlines Near Me - San Francisco, California

Shout to our pilots and crews,very nice to us and not much turbulence ,im just disappointed with food,Our flight from Sfo-Mnl 14 plus hours direct flight,on business class we have sundry kit,pajama,slippers a leg room,few selections on new movies though.was served can't chew hard baguette,the other bread is like stale,and kare kare don't taste like kare kare,since there cant be no peanuts,maybe change menu,and a better bread at least. read more

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Had issues seating in Business Class. Reflected with United Airlines. They totally ignored me. I had over 40 years with United and currently a Premier Silver member! Totally unacceptable. read more

United food just isn't good. Visually, I could even get past the fact that it looks like cafeteria food but taste wise, omg, there's gotta be unhealthy levels of chemicals in it -- but you're hungry and mostly bored on a long international flight so what can you do... they keep the food and snacks coming pretty consistently. Entertainment options were alright and at least had a wide variety. Seats were super cramped! Flight attendants are hit or miss -- some are cranky like they simply need to find another line of work. United is one of the biggest airlines so it's hard to avoid them. read more

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United is one of my preferred airlines whenever I travel. I've flown with them multiple times, and they've consistently gotten me where I needed to go safely and comfortably. The crews have always been professional and friendly, and I appreciate the extensive route network, especially for both domestic and international travel. Every airline has the occasional delay, but overall I've had positive experiences and wouldn't hesitate to book with United again. read more

Our family's experience with United Airlines was one of the most disappointing travel experiences we have ever had. We traveled as a family of five with three young children and checked 10 bags. All 10 bags were accepted, tagged, and checked by United. When we arrived at our destination, not a single one of our bags arrived with us. After spending hours trying to locate our luggage, we were eventually informed that all 10 bags had been left behind. We arrived with three young children and none of our belongings. This completely disrupted our travel plans. We had planned to continue traveling after arrival, but without clothing, personal items, and essential belongings, we were forced to change our plans and spend valuable vacation time dealing with a problem that should never have happened. The communication throughout the process was frustrating, and the compensation offered did not feel proportionate to the impact this had on our family. Traveling with young children is already challenging. Arriving with none of your checked luggage makes it exponentially more difficult. I am sharing this experience so that other families can make informed travel decisions and ensure they keep essential items in their carry-on luggage whenever possible. Unfortunately, after this experience, I have lost confidence in flying with United Airlines. read more

This review is strictly for my experience with Bella at the Terminal 3 Baggage Claims Department. Bella provided me with phenomenal service. She greeted me with a smile and helped me with my checked-in luggage. Since they were transitioning to a new system, Bella took the initiative to make the extra effort to call the department managing international luggages to confirm and make sure the reclaim baggage request went through. She also gave me some great tips and information. Thanks Bella! read more

I heard about an incident regarding a United Airlines employee and a customer by the name of Julio Varela, a San Ramon business owner who is Mexican American and a naturalized United States citizen, where she threatened to call ICE on him. As a Mexican American and naturalized US citizen myself, I would hate for that to happen to me. I fly often for work, luckily mostly through Delta, although I have flown United as well. With that incident I will tell my boss to never ever book me a United flight ever again. read more

SFO-CDG and FARO-Newark-SFO Cons: Price-Base price seems alluring till you see all the extra add ons. If you travel with kids and want to make sure you are seated together you have to buy assigned seats. Service-unfriendly and rude Food-some edible and rest meh (but to be expected) Pro: Toilets- clean and fresh smelling Onboard movies and games- spent majority of the flight to Paris playing sticky linky. read more

United Airlines - Airlines Near Me - San Francisco, California

I made a R/T online reservation and needed to cancel my trip because of an injury. I had trip insurance. It turns out because I bought an economy ticket for $249.00 R/T, United charged me $150.00 cancellation fee. When I spoke to a representative today, he told me that the cancellation is "automated." Awful!! read more

What a wonderful flight from San Francisco to Atlanta! I just had to recognize this incredible United Airlines crew. Benjamin and Phillip in First Class, along with Igor in Economy Plus/Economy, were absolutely outstanding. Before takeoff, I jokingly told the crew they looked so well-rested, and they laughed and shared that they were actually on the last leg of their trip. You never would have known it! They were warm, energetic, professional, and genuinely seemed to enjoy what they do. Although I wasn't seated in First Class, I couldn't help but notice the exceptional service Benjamin and Phillip provided. They treated passengers with kindness, attentiveness, and such positive energy that it was a joy to watch. It made me smile seeing how well everyone was cared for. Igor took wonderful care of us in Economy Plus, making sure we always had drinks and water and checking in often. He was friendly, attentive, and always seemed to appear at just the right time. This crew made the entire flight feel welcoming and enjoyable. Thank you, Benjamin, Phillip, and Igor, for reminding us what outstanding customer service looks like. United Airlines is fortunate to have each of you. You made our journey even more enjoyable, and I truly appreciate the kindness, professionalism, and genuine joy you brought to your work. read more

This airport suks like the rest of them that are under construction renovations. But they still do the job read more

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I would give it 0 stars if I could. I experienced so many brutal delays that I missed the first night of my vacation and had to sleep in the Denver airport. This was my first time flying and I have no faith or trust in United. I experienced 6 delayed flights in the span of 6 days. Agents are usually pretty rude, and attendants have a 50/50 chance of being kind/helpful/welcoming. Flying with United wasted so much of my time, money, and energy. This was genuinely such an emotionally distressing experience. Please I'm begging you to never book with United. THEY ARE SCAMMING US. read more

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Tried to ask for a boarding pass, I was told by this lady she was working another flight in 30 minutes and could not help me, but she helped other another lady. Then she threatened me, I'm going to call security because you taking a photo of me in a public place! read more

United Airlines - Rude and threatened me with security because I took her photo on a public place. - Airlines Near Me - San Francisco, California

We stayed at the airport for six hours and the plane never even show. The plane was feet from the ground but decided that it was too hard to land so they turned around and never came back. Flight was supposed to be at 5:45 pm the time it took off 11:45 am the next day read more

Absolutely the worst experience in the world with United Terminal 3. I was screamed at by the agent and because of their delays I missed two international flights. Instead of problem solving, I was berated and asked to use an AI chatbot. I will be taking my business elsewhere and will never book United AGAIN! read more

United Airlines - Airlines Near Me - San Francisco, California

I always enjoy flying United. I watched some good free movies coming from Houston to San Francisco, I always enjoy that! And the service is good and the seats are comfortable. The rates aren't too bad also if you plan ahead, can't ask for too much more that that!! read more

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Flight to destination was 3/5 we were delayed 2+ hours and compensated with 30$ worth of vouchers we cant even use. Note on this flight prior to boarding they called for volunteers for exit row seating. Me and my wife took this upgrade(free of charge) because i am 6'1 with long legs and dont mind helping if needed. Fast forward to boarding our return flight. We arrive two hours early make our way through the airport to sit and wait got our gate attendant. We asked the attendant several times if they would be interested in taking volunteers for exit row seeting. There were 8 seats available. Each time (3 or 4) they responded with we will contact you if we need volunteers. It comes our turn to board and we reach the gate attendant and ask one final time if they need volunteers for exit row. He moved us aside and asked his partner to upgrade us to exit row seats. However they wanted to charge 100$ per seat for an "upgrade" we declined and are currently sitting in our original seats. Looking that the exit rows right now there are currently only (2) elderly people sitting in the exit row seats. We are about to take off. It is clear to me that united cares more about their money than they do passenger safety. See you soon indianapolis (i hope). read more

I live about 7 miles northwest of SFO, so naturally I committed myself to United Airlines as they've had a hub there forever. And, over 85% of the time, I can fly to pretty much any destination I want from there with the majority being nonstop flights. And I've had no more than one layover if I had to go somewhere a little more out-of-the-way. In the last 20 years I've really noticed a positive change in United's customer service. They are FAR better now than they used to be. I think the turnaround came when they started using George Gershwin's "Rhapsody In Blue" as their jingle. :-) As with any major organization, there's going to be the occasional bump-in-the-road where a flight gets delayed/cancelled, service is bad, or I got Filet of Shoe Sole rather than actual fish for my meal. But every time something bad has happened to me with United, they've ALWAYS tried to make things right. This is more than I can say for several other airlines that supposedly have higher ratings. Last year I finally hit Premier 1K status! Took me 35 years to to it, but it's amazing! I'm going to continue sticking with United and Star Alliance partners for the duration. :-) read more

I am general very happy w United, however this policy to have everyone stay seated so United, who is the reason we are late, can get two others to another flight, that they can't hold is absurd. So United's time is more valuable than the customers??! Then we waited 10 minutes for someone from UA to open the door... yea you care... Hello United?? I would like to hear from you read more

United Airlines - Amazing people... So nice! - Airlines Near Me - San Francisco, California

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This was for the last leg home from Detroit-San Francisco-Honolulu. Our layover in SF was for four hours. For some reason the airlines separated me and the hubby. Luckily, I was seated between two cool guys. We were all talking for most of the five hour flight. The guy on my right, who was seated next to the window, kept offering to buy me drinks and food. He had a United Card and said that he would just charge it, but I declined. We were again on a smaller plane, so no screen behind the seat. You have to use your phone or iPad. They do offer free wifi and movies from their app. They gave out complimentary snacks. You got a choice of fruit bar, chocolate cookie or pretzels. They also offer free water, coffee, juices and soda. I always get cranberry juice and a chocolate cookie. One thing I will give United is that the flight attendants always walk up and down the aisles offering orange juice and water. They always hand out sanitary wipes when you first step in the plane. read more

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Quite a few staff of united airlines at the SFO check-in are largely unqualified for the job and they don't really care about customers. As a longtime customer of United, I am extremely disappointed based on a few horrible experiences with United flights and bad interactions with the staff at SFO. read more

Good flight. Arrived safely. On time. Was tryna bid for a travel voucher there were three tiers for the full flight 200, 300, or 400. Or points for 20k being the last. I bid and was third in line. Didn't get it. Tho, the front desk were really kind. Flight was great Vegas to sfo. Good enough seats. A little shaken but on time. I recommend read more

United Airlines - Seat 34f - Airlines Near Me - San Francisco, California

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Currently on flight UA1051, Separated my wife and I from sitting together on our flight. The attendant at the gate and flight attendant said the flight was completely full. That was false, a few empty seats. The window seat right in front of me is empty, the two passengers who they sat me between are not with me nor with each other. They could have sat the person in the window next to me in that empty seat 1 row up and my wife could have sat next to me. Why did they not do it? Person in charge of assigning seats? Flight attendants? Because they are jerks that is why. read more

Fantastic Had to change my flight and was done promptly no penalty but I paid for the option to change Love United 100 I've been travelling my whole life I know airlines very well. United is excellent.!!! Absolutely fantastic customer service read more

United Airlines and their mileage plus card is all bullshit. They say one thing and they don't do anything about it. They don't have any customer service. It's a shitty operation and this is why the world so fucked up. read more

Usually, I have no problems with UA except for my last trip when it was delay after delay. What really pissed me off was when they delayed my flight and my transfer in SFO would have left without me. If things went smoothly, I would have had an hour and like 3 mins to make my transfer. Instead, they only gave me 5 mins. There was a long queue of people waiting to talk to agent assistance at ORD. My trip to Singapore was delayed by one day (we were supposed to arrive on a Saturday night but instead arrived on a Sunday night). We flew to SF and had to stay overnight. UA also delayed my flight from SFO to Singapore by 2 hrs. There was also another delay from SFO to ORD by 1-1.5 hr. I would have given them 1 out of 5 stars for being awful. However, they did pay for our hotel stay overnight, gave us 4 meal vouchers, $100 credit each towards a future flight, and money back for our out of pocket expenses. The meal vouchers were kind of useless since the Hilton hotel by the airport charged us an arm and leg for a very basic breakfast buffet (no eggs or sausage). You can use those vouchers at the airport or on the flight. After the trip, customer service was very understanding and wanted to make things right. Overall rating would be 3.5-4. I was livid about the missed day but UA customer service is miles ahead of Southwest. Oh, they do have a decent selection of TV shows and movies to watch. Flight attendants were great. The food was decent. I do wish the butter they give you for the bread was softer so it's easier to spread. The chicken and rice is a hit or miss. Pasta you can't go wrong with. I do wish they had more bathrooms towards the back for the bigger international flights. read more

The worst of the major airlines. This was one of the worst flights I've ever taken. The Tray tables on my entire row and my brothers row as well were not steady or level. In fact, they slid down by themselves! I've traveled extensively in my lifetime and have never encountered this issue. The first meal we got, the tray kept on sliding off the table. I had to use the blanket as a base over my leg to create a level for the table, unfortunately this was not enough and my glass of wine slid and spilled all over my pants. This is a major issue for a 14 hour plus flight which cost over $2000. My seatmates held up their trays up while they ate. We mentioned this issue to the stewardess; her solution for us was to use the safety manual as a base to stop the Tray from sliding down...ridiculous! So I spent the next few hours in wet and uncomfortable jeans waiting for them to dry (as seen in the pictures). I requested a replacement drink...which never came. WHAT A TERRIBLE EXPERIENCE! read more

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Th airline has no tvs and our flights ac was down which delayed us 3-4 hours. Alot of issues for all the money spent.

I don't get the negative reviews for United, they have yet to do me wrong. Friendly service, efficient, helpful and really on top of things in my experience. read more

The temperature was low on an international flight. I pressed the service button to request an extra blanket (it was thin, more like a sheet) but no attendant ever came. I then had to eventually flag someone down. He replied he'd bring one IF he found one. He never came back. The food and snack are mediocre at best even for flight standards. read more

We were in New York for the 4th of July, 250 year celebration, with my husband's family. Jet Blue cancelled our flights from New York (JFK) to New Mexico due to weather conditions. We rebooked a flight on United from Newark, NJ to Denver, Colorado. All other flights were booked. A Derrick Ward, pilot, explained that we could not fly in stormy weather (it is more dangerous than flying in the winter when it is snowing). He kept everyone calm. He was going to do his best to fly us out. Our flight was delayed. It was raining and stormy. He explained he wanted to keep us safe and would do all he could to fly us to Denver. We got onboard and then off board and then on board again. This pilot was amazing and his crew were great. I almost cried when he wheeled my husband off the plane when we were delayed and had to get off the plane, as my husband has terminal cancer. We were visiting his family because we will learn this month if he is in remission or if the cancer has spread. Derrick Ward did not know our story. He was there to help his crew and to help us. We made it safely to Denver, Colorado. We are currently driving to New Mexico. Derrick Ward made our very difficult situation an adventure; he kept us calm. He deserves to be recognized. He did an awesome job! read more