I needed assistance and decided to call this business at +1 855657(8411) The response time was decent and the person on the line tried to help as much as possible. I had to be transferred once, but the second representative handled things better and gave me the correct information. It wasn't perfect, but it was still a workable experience. I'm leaving this review to share how things went for me personally. read more

I needed assistance and decided to call this business at +1 855720 (2645) The response time was decent and the person on the line tried to help as much as possible. I had to be transferred once, but the second representative handled things better and gave me the correct information. It wasn't perfect, but it was still a workable experience. I'm leaving this review to share how things went for me personally. read more

My first experience flying Frontier -- and unfortunately, probably my last. I typically fly United, but I needed to make an unexpected trip from Houston, Texas to Cleveland, Ohio to see an ill family member. Frontier was less expensive for the immediate trip, so I decided to give them a chance. Overall, most of my flights were actually good. The majority of the trip went smoothly, and I had no major complaints about the flights themselves. Unfortunately, the problems I experienced with Frontier's customer service and my final connecting flight home really changed my overall impression. Before booking, a friend of mine who works for Frontier gave me a promotional code for the Frontier credit card. I was told the code would provide miles and Gold status without requiring purchases, as part of the card approval process. However, when I completed the online credit card application, there was nowhere to enter the promotional code. I contacted both Frontier and Barclays for help, and unfortunately, I was repeatedly sent back and forth between the two companies, with each telling me that the other company needed to handle it. I still never received a satisfactory resolution. Then, when booking my ticket, I was supposed to receive the $100 credit/discount associated with the new Frontier card. However, I couldn't use the new card because there was no virtual card available to use immediately. When I contacted Frontier about that, the response was essentially, "You can use it next time." At that point, I wasn't even sure there would be a next time. Unfortunately, my final connecting flight home on Sunday was the experience that really sealed it for me. I had an assigned middle seat, which was actually one of the two seats I am comfortable flying in. I intentionally choose window or middle seats because I do not like sitting in the aisle. There is too much passing by, people bumping into you, reaching across you, etc. A couple was assigned the window and aisle seats in my row and wanted to sit together. When they arrived, I stood up to let them into their seats. The woman then asked if I would switch seats with her so they could sit together. I told her I was willing to switch as long as I wasn't being moved to the aisle seat. She was already being quite aggressive about the situation and ultimately pushed her way into the middle seat I had been assigned, while my backpack was still underneath the seat in front of it. My position was simple: I was not refusing to cooperate. I was willing to let them sit together. But if someone is asking me to give up the seat I specifically selected and was assigned--one of the two types of seats I am comfortable sitting in--I don't think it's unreasonable to say that I don't want to be forced into an aisle seat that I would never select for myself. What was most frustrating was when a flight attendant eventually came over to address the situation. Instead of helping find a reasonable solution, the couple was essentially allowed to take the seats they wanted, and I was the one who was forced out of my originally assigned seat. If sitting together was that important to them, they should have selected and paid for seats together when booking. I don't think another passenger should have to give up their assigned seat and be forced into a seat they specifically don't want simply because another couple wants to sit together. I understand that airlines have policies and that passengers sometimes need to accommodate one another. I'm always willing to be reasonable and courteous. But being courteous should work both ways. Unfortunately, the combination of the credit-card promotion/customer-service runaround and the way the seating situation was handled left a really bad final impression. I gave Frontier a chance because the price was better for a trip I needed to make quickly. Most of the actual flights were fine, but the overall experience reminded me that there is more to an airline than the ticket price. I honestly feel like I should have just paid the extra money and flown United like I normally do. This was my first time flying Frontier, and unfortunately, my experience has left me questioning whether I would choose them again. Sometimes the saying "you get what you pay for" really does hit home. read more

The worst part of the first and only time I've ever flown with Frontier Airlines was because of the Frontier passengers. Soon after we landed at our destination and we took off our seatbelts a bunch of random people bum rushed the aisle. I've never seen that happen before. The flight attendants never announced to the plane to let passengers who were potentially late for their connecting flight to get off first. So these were just random, selfish people who decided to clog up the aisle. I was sitting pretty far back in the plane so these people just made it more claustrophobic by standing in the way for ~15 minutes. It was awkward to deplane because they were in the way and you had to let them all cut in line first. Even though our flight out of SFO was delayed for hours, encountering these passengers were the worst part of the whole experience. Strange how they never learned flying etiquette. Or is this a Frontier thing? The flight attendants never said anything. I will avoid Frontier in the future. read more

Frontier Airlines - Airlines Near Me - San Francisco, California

Extremely Disappointed -- I Will Not Fly Frontier Again Our experience with Frontier Airlines was extremely disappointing and exhausting. Our flight was originally scheduled to depart at 7:40 PM. First, it was delayed until 9:00 PM. At 9:00 PM, we were informed of another delay. We finally boarded the plane around 11:00 PM, left the gate, and then were brought back to the gate again. After hours of waiting, we were kept there until approximately 1:30 AM, when Frontier finally announced that the flight was canceled. We were given vouchers, including food vouchers, but after such a long and exhausting night, we simply went back home. The following day, when we contacted Frontier to try to resolve the situation and request a full refund, we were told there was nothing they could do. The entire situation was handled very poorly. Keeping passengers waiting for so many hours before finally canceling the flight left us exhausted and with very few options to find alternative transportation at such a late hour. After this experience, I will not fly Frontier again, and I cannot recommend this airline to my family or friends. A delay can happen with any airline, but the way an airline communicates with and takes care of its passengers during those situations makes all the difference. Unfortunately, Frontier failed us completely. read more

Terrible experience with frontier airlines. Flying from Chicago to lax booked thru Expedia. I was about 50 min before departure at the check in counter and the lady there told me mam u missed the flight. I told them the plane is still there and i booked my flight. Another guy told me try going thru security. I was able to go thru tsa without my boarding pass. Had to cut everyone in line. Then ran to the gate that my notification told me to go to. It took me to almost the furthest part of the airport only to know that there was no one there. Then had to run back and look for the correct gate. Frontier should have had accurate updated gate number. Then came to the gate and they were being rude to me. They told me I had 24 hrs to check in why didn't you check in. They told me they'll ask if they can still open the plane. I was like please ask and the manager was like ask who and ask what? In a rude way. The other worker told him there's seats available. It was almost as if I needed to beg them to let me in but if you didn't then they'll just make you rebook. EVEN THOUGH THE PLANE HASNT LEFT YET AND the last few people were entering the plane. What kind of service is this? If you have seat available which there should be because I booked it, why do they give me this attitude. It's as if their way of making money is getting paid by customers who aren't allowed on the flight. Never booking frontier again and this is my first 1 star on yelp. read more

I needed assistance and decided to call this business at +1 855720 (2645) The response time was decent and the person on the line tried to help as much as possible. I had to be transferred once, but the second representative handled things better and gave me the correct information. It wasn't perfect, but it was still a workable experience. I'm leaving this review to share how things went for me personally. read more

Our experience with Frontier Airlines was disappointing. When we arrived in Las Vegas, we were told our luggage had not been loaded onto our flight from Reno. Although it was eventually delivered about five hours later, the delay created a significant inconvenience. The day of our arrival was my 40th birthday, and we had dinner reservations at a restaurant with a dress code. Since we couldn't access our luggage and canceling would have resulted in a fee, we had to purchase clothing and toiletries. We kept expenses to a minimum and were fortunate that the clothing retailer offered us a discount after hearing about our situation. We also never received the amenity kit referenced in Frontier's luggage delay information. What's most frustrating is that, after Frontier requested reimbursement documentation, we submitted everything as instructed. Two months later, neither of us has received any communication or update regarding our claims. Delays happen, but the lack of assistance and follow-up made this experience especially disappointing. read more

I wanted to express my recent encounter with Frontier which puts me on the edge and will never fly this airline again. On 8/4/2026, we waited 4 hours at the Las Vegas airport and the workers gave us no updates until around 8pm, they said the plane was delayed untill next day at 7am. I'm damn sure there is no plane was scheduled for the next morning. Sure enough, before we walk off their counter, we got another updated email said the plane was delayed untill 7pm The next day. The workers does not give us any answers or accommodations and just shoot us off. Never seen such rude employees before. I HOPE everyone boycott this incompetent airline and make them go bankrupt! read more

Despite people always ragging on this airline, I flew with them to Vegas from SFO for the first time (short flight) and had a very pleasant experience. Checking in my luggage and finding my gate was a breeze, as well as the boarding process. The stewardess that welcomed me onto the plane was very kind and hospitable. I was able to get my carry on in the overhead bin with no difficulty and slept comfortably during the entire flight. I didn't even feel when the plane took off and/or landed. The plane was very clean and I had everything I needed in front of me. read more

Frontier is the worst. I regret ever booking a flight with their company. Never in my life have I witnessed such terrible treatment of people in customer service. It's not worth the "cheap" price - it costs much more time, stress, and for most more money in the end. Save yourself the headache or learn the hard way like me. read more

This airline, for lack of a better word, has been awful. On my flight from Las Vegas to Orlando, I had a very rude flight attendant. I also had trouble getting the checked bag I paid for accepted at check-in. Now, on my flight from Orlando to Columbus, we've been delayed for hours. We boarded the plane at 6:30 a.m. and are still sitting on it, with the latest update saying we won't depart until at least 10:00 a.m. Instead of moving us to another aircraft or allowing us to deplane while the issue was being addressed, we've been kept on the plane the entire time. Overall, it's been an incredibly frustrating travel experience. I want a refund. read more

Made this account to make this review. They canceled my flight an hour and half before it was supposed to leave, still no idea why and I'm waiting for my refund a week later read more

I prefer 0 or minus rating if available. such a bullshit airlines, seat are bad, baggage process worst, worst worst airlines in my 50 years of life read more

Booked a Frontier flight to Vegas for 07/16/26 out of SFO. Check in was pleasant aside from having to check one bag in for $80. We made it to the door right before getting on the plane and was told there was a maintenance issue and we would need to wait back at the boarding gate. It wasn't until folks in the gate area started talking about how our flight was cancelled. There was no information provided by staff. Lines started to form for answers. I waited in line for approximately 20 minutes before I just asked out loud where can I get my bag. And the lady very politely stated, carousel #1 at baggage claim. This was information that when they finally announced the flight cancellation over the PA could have also provided. Information regarding refunds was not vocalized either. I just wasn't very impressed with the customer service. I would not recommend flying Frontier. Jet Blue for life! read more

If you know what to expect you won't have any surprises. This is a budget friendly airline with amazing staff! Almost always on time. read more

Terrible airline with small seats, no complementary drinks, and they over charged us. I would NEVER book with this airline again.

terrible the worst ever dont just trust the flight attendants are extremely rude and have no respect

My daughter said Inbound and outbound late more than 1 hours, Inbound was late for 4 hours. You paid for what you get

Awful. We waited over 5 hours in the airport, after finally being able to go through TSA our gate was changed multiple times within an hour, which was annoying but fine. Then the real kicker: our flight got cancelled! When we asked customer services they told us to go to the ticket booth and book a new flight. Zero help, not even any sympathy! So instead of a 2 hr flight we have to take a 17 hr drive. Don't fly Frontier. read more

The flight attendant was very rude to us. They wanted to charge us for our luggage when it was a personal bag(free) . Deltas way better.

Don't sign up for The Frontier GoWild! Pass provides unlimited flights monthly $145 (plus sign up cost $135) or yearly $599 - you will lost your money .... a lot of city was not available and they will block you or not available discount from after used 2 times so you have to pay full price .... not worth it ... lost 3 hours on the phone to wait for them to help you and no refundable ... read more

Frontier Airlines is the Payday Loans of the airline industry and a great way to learn about how the DOT (https://www.transportation.gov/airconsumer/fly-rights#Delayed-and-Cancelled-Flights ) doesn't work for you. And no, wearing a suit won't make a difference, Sean Duffy (https://en.wikipedia.org/wiki/Sean_Duffy). Yeh Frontier is cheap, but not as cheap as you think (https://truthinadvertising.org/articles/frontier-airlines-low-fares/ ). You should know: 1) They frequently don't staff the departure gate at the scheduled departure time. 2) Their flights are chronically delayed (https://www.travelandleisure.com/most-delayed-u-s-airlines-in-2025-flight-delay-rankings-11867275); and 3) They don't give reasons for the delays on their flight tracker (https://booking.flyfrontier.com/Flight/Status ) Meaning, you're pretty much on your own. When you go to the DOT webpage to check out "consumer rights" you'll discover that you can get a refund if the flights delayed for more than three hours. But as long as they eventually get you on a plane (6 hour delay, 7 hours, etc.) all you can do is get your money back, which is completely impractical. If Frontier bumps you, all they need to do is offer you another flight. No legal obligation to do anything else. No recognition that you're basically stranded. They aren't designed to help budget sensitive travelers. They're designed to exploit them. Yelp needs a negative star rating. One star requirement for posting is misleading. read more

You get what you pay for. In my case I saved a few hundred bucks flying Frontier home from Denver via Las Vegas. Their policies are confusing and you get about 20 emails the week of your flight with "urgent" messages that are really just ploys to get you to upgrade. I wasn't bothered by all that until I actually experienced the cluster that is Frontier. I was delayed over 3 hours coming home, which to be fair was partially due to weather at SFO. However, after boarding us and then sitting at the gate for over an hour, we learned that the reason for additional delays was that they we didn't have a pilot. What got me, was the utter lack of communication from the staff. They boarded us and didn't even acknowledge we were delayed, nor shared any updates. We we were all left in the dark. Surly service, uncomfortable seats, poor planning and just the worst recent flying experience I've had. Frontier-never again read more

WORST AIRLINE EVER!!! I was going on a cruise when they cancelled my flight right when boarding started. I had to wait in lines and called many times to rebook and my new connecting flight was cancelled. then they made me pay for a more expensive flight the day after and ended up cancelling it so I missed my cruise. I will never fly again and even if its cheap stay away from this airline. read more

worst of the worst companies I ever dealt with in my entire life. Unprofessional careless useless employees. None of the flights on time, cancelled my reservation and gave my front seat to someone else, I had to wait seven hour for a next flight with total different connection. read more

I was flying Frontier for more than 10 years and paid lot of money for it including 'Go Wild' pass. Little disappointed, but it was OK. My last flight from Atlanta to San Francisco is terrible. They simply switched my seat for no valid reason for which I paid more as it's an EXIT row seat. When I asked, they didn't respond properly. In the flight, attendants were so rude for no valid reasons. I will avoid flying on Frontier for my future flights. They need to understand that passengers are their life savers who pay (indirectly) their perks and salaries. Hope they will learn (both management and staff) read more

I am writing as a follow up to a call I just had with a horrible customer service agent named Cat/Kat. Not only was this person beyond rude and unhelpful, but they stated that they will not be reimbursing our flight due to unforeseen circumstances and proceeded to list the reason was due to weather. This is a blatant lie as the first cause of the delay was a maintenance issue found after members of Frontier's team boarded half of the plane and then proceeded to deboard them an hour later. This maintenance issue caused a 3 hour delay before finally being transferred to another much smaller flight. Then after being boarded on the second plane, Frontier had requested that 17 people need to voluntarily get off the flight because it was overbooked. Again, this is not an unforeseeable issue as much as it is a careless oversight by Frontier Airlines. Then finally, due to all of the delays we are stuck on the tarmac for another hour because of a slight rain shower and congestion with other planes.  This has been one of the worst flight experiences I have ever had and caused us to miss a whole day from our vacation. That means that we booked a hotel we did not get to use for a day, our tours that were paid for and other reservations were also cancelled. I do not expect Frontier to help with all those expenses but the least they can do is help with some sort of reimbursement as the delays and mistakes were made exclusively by Frontier. read more

freak this airline. i was going to my brothers wedding then i went to bathroom. freaking 2 minutes and didnt let us in i wish i could give -1 stars read more

Frontier Airlines - The airport I am at showing frontier airline - Airlines Near Me - San Francisco, California

WORST AIRLINE TO EXIST! DO NOT USE - they will loose your luggage on a regular basis! I flew from Vegas back to CA and they lost my luggage but didn't loose anyone else's on my flight. I don't check in late, so it wouldn't have been due to that. Last year when my sister tried to go to Vegas, she showed up in Vegas but her luggage was flown on another flight. Took her almost 2 weeks to get her flight back. In SF airport, they have no "Lost Baggage Claim office" & no customer service phone number to call. The way they operate is all the employees use their personal cellphones to contact one another. Additionally, you have to go all the way to the international Frontier check in just to report your lost baggage. All they could do is take down my contact info, and thankfully it "just showed up" after 3h. What a nightmare. Cheap flights but not worth the headache and poor customer service. STAY AWAY read more

Frontier Airlines - Airlines Near Me - San Francisco, California

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Absolutely unacceptable experience. I was already sitting at the airport, waiting at my gate, when the airline suddenly canceled my flight ONE HOUR before departure with no proper explanation. No advance notice, no courtesy, nothing. Just a quick "your flight is canceled" message while we were all already at the airport. The lack of communication and professionalism was honestly shocking. Customer service offered no real help, just long lines, long hold times, and zero solutions. I've traveled enough to know that things happen, but canceling a flight last-minute while everyone is already at the airport is absolutely unacceptable. This airline clearly doesn't respect customers' time, plans, or money. Never Flying with them again! read more

Frontier Airlines - Airlines Near Me - San Francisco, California

Never again. The cost of the ticket is appealing yet they get you with fees. $99 to check a bag at the gate. Most airlines let you bring a carry on for free. Instead of paying the typical charge of $50 to check a bag, they charged me $99. They also gave me no receipt! What if I had to expense this for work? No drinks or snacks. The planes are old with tray tables the size of a child's iPad. Do not fly this airline. It isn't worth it. read more

The worst most ratchet airlines ever! First they force u to check in online NOT at kiosks. Then have the audacity to charge $60 per bag you have for each flight! My trip to LA from SF ended up costing me $400!! And I had the standard two bags! On top of that my return fl it ur took 11 hours to finally land back in SF....from LA!! Wtf are u kissing me? This airline is a joke!! Oh and also if you want any help with anything they literally charge you additional for help. Like isnt that their job?? Plus their website feels intentionally confusing so you end asking for help and end up paying them more. Wtf!!! For example if you do not pay for your own luggage on their site with your phone they'll charge you $99 per bag per trip! What kind of service do they even offer? You will pay more to get less with this airline. Plus their baggage terminals are always super confusing to find since they are grouped with international flights. Just honestly fly with any other airline read more

We purchased 3 tickets (approximately $500) for for a direct flight to Vegas from California that would take 1.5hrs, but before our flight they completely changed the flight schedule so that we needed fly to Denver first then go to Vegas increasing our travel time by many hours, which wouldn't work for us. We called customer service to tell them that wasn't what we purchase on our original ticket that we wanted a refund since it was such a major change to the original ticket. After insisting it wasn't fair that they changed our flight that much, they finally said that they would give us $500 voucher to fly within 3 years. We ended up buying direct flights to Vegas with another airline thinking we would have the $500 voucher. Now a year later we tried to re-book our tickets, but the voucher number didn't work. The customer service person said that that the voucher was only good for 90 days, but we told them that they stated we could use it within 3 years. So then they said they would make an exception and give us another voucher number. When we used it, it didn't work again. Then we we called and they stated that the voucher was only for a $50 credit (which actually didn't work anyways). In any case we ended up losing $500 from the original plane tickets and will never fly Frontier Airlines again. Do not trust their customer service!! read more

It's my first time trying frontier. The front desk crews who helped checked in luggage at Houston Airport are rude, straight face, no smile at all. Had a layover at Philly, asked a lady about my seat assignment (it wasn't assigned yet), and was met with straight face, no smile, even tho I was polite all times:) read more

Frontier Airlines works well only if you don't have any carry on luggage and checked in bags, otherwise there are hefty surcharges, which is almost as pricey as the airfare cost itself, as their basic fare only allows a small personal item. The first few rows have spacious leg room although you'll have to pay a premium for it as well. The flight attendants were friendly and landing was smooth. read more

Their very unprofessional, dismissive, and screwed up. Over booked a flight I paid for months ago. After me and my partner already in the first destination we become stuck for 3 days,without hotel accommodations , and disrespected with a $100 discount on a future flight ticket. Is if we any to come back after the first negative experience read more

Budget friendly with no planes working, and bad communication. It's better spending more and letting this airline die completely.

I flew between Phoenix and San Francisco airport. Flight attendants were great. No upgrades and only the basic personal item resulted in flight cost less than $80 on a sale. It cost $30 in Oakland bridge tolls just to drive to the airport to pick me up and drop me back off. Great airline for the low price. Just need to pack smart and light. read more

Frontier Airlines - Seat 8D on an A321. Tall man acceptable. - Airlines Near Me - San Francisco, California

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Zero stars! How I have been treated is unacceptable. Refusing to help a customer is discrimination. I couldn't not even speak to a manager after I requested to speak to one. This is the last time i will ever fly with this airline. I'm very disappointed and beyond upset. The treatment I just received is disgraceful. read more