Can't recommend them enough- I love everything about this practice from check in, to the ease of…read moreblood work, to the compassionate nursing staff to the doctors- especially Dr.Konopka! They are always punctual and very thorough and I've never felt rushed. I've been a patient for many years now and I'm grateful for them!!

I have been a patient at Village Family Care for many years. I love the doctors there. My doctor…read morewas Jenna Hoh and she is fantastic. Unfortunately, the billing department provides poor service. I have twice been charged during a well visit for services that have been previously mentioned in other appointments. When I spoke to the billing department they said that I could not discuss anything that was a new illness during a well check up. I told them that I did not do this and they said that I must have brought up things other than what was allowed during my well checkup. I called Blue Cross and they told me that the office was improperly coding the visit and this should not have occurred. I will not be going to Village Family Care anymore or any Novant affiliated office.

My mom now resides at the Gardens at Wakefield Plantation senior living apartment complex and we…read moreneeded a new general medical practice near by for her. We found Avance Primary Care while searching online. Their staff and care reviews were excellent and appt days and times seemed very easily accessible so we called. That very first phone conversation with the receptionist (unfortunately I didn't write down her name :/ it may have been Victoria??) was extremely warm and patient and helpful as I explained mom's needs. She listened carefully and asked thoughtful questions and recommended Dr. Lam. (Mom had definitely not been exactly keen on this whole new doctor plan and had been dragging her feet for a very long time.) Upon entering the office we were immediately greeted cheerfully and warmly by Anthony and Shirley at the front desk. They definitely put mom at ease throughout the check in process with their easy lighthearted banter and professionalism. Anthony directed us to a private computer cubby and very patiently explained how to fill out all the new patient forms electronically. Medical Assistant, Cierra, brought us back to the exam room and completed the initial assessment and vitals with just as easy and welcoming and professional manner. She was also very caring and thoughtful and concerned as I expressed some thoughts about mom with her privately. Dr. Lam came in and from the moment she stepped into the room she worked some magic and absolutely engaged mom from the get go! She was smart, insightful, caring, respectful, and gently got right to the heart of mom's needs while addressing and calming her fears and concerns. We made follow up appts with Dr. Lam and two of their other on site health care practitioners to additionally address mom's varied needs. She also set up referrals to two other outside practitioners in the area for more specialized health care needs. We feel we definitely made the right choice! Mom expressed that she would feel very comfortable going to see them on her own for any care she may need!! Thank you to the whole staff for a wonderful first experience! I'm sure mom will talk about this positively with her friends at The Gardens and I would without hesitation recommend this practice! Elaine Elbeery (for Barbara Poole) Winterville NC

Please don't get a job in the medical industry if you're going to act like every single human who…read morewalks through the door and call the phone is an inconvenience to you. Very rude attitude.

So let's just be honest here, I hate going to the doctor. It's nothing personal against doctors,…read morethey're great people! I just hate the prospect of being probed, prodded, and stabbed with needles. However I work in the healthcare field and I have seen a lot of things that could have been avoided if people just would have gone to the doctor, so as a result I am a firm believer in yearly check ups. I am also a huge advocate for finding a doctor that you like and trust. Unfortunately due to changes in the healthcare system, doctors rarely have time to spend with their patients. There's always a demand for them to move quickly in between their patients to get to the next one. My husband started going to Dr Grace Tang several years ago and he is her number one fan.....if doctors can have fans..... . She recently moved to this practice and he spent months researching trying to figure out where she had gone. I was also in the search for a good primary care doctor, and when I saw how adamant my husband was about finding dr. Tang so he can continue going to her, I knew she had to be a fantastic dr. (My husband is super picky.) So I made an appointment for my yearly physical. Let's start with the front office staff, on the phone when setting up my appointment they were very professional, and answered all of my questions regarding insurance, billing, and my goals. Upon arrival they were just as professional, kind, and greeted me with a smile as I came in. Unlike most practices, I only had to fill out a couple pieces of paper. Dr. Tang's nurse was also very nice, and professional. She took my height, weight and blood pressure, reviewed a few questions with me, but left the majority of my history for the doctor to do, which is very unusual. Usually the nurse obtains all that information and if the doctor wants to know they have to read it. But that is one of the things that I really appreciated about this experience, the doctor sat & listened to my health history, and wrote her own notes. And then there was the infamous Dr Tang! She was gracious, classy, thoughtful, and actually cared about what I was saying. She sat down and took the time to listen and ask questions. So very unusual from the typical revolving door experience i'm use to. And last but not least came the most dreaded experience for me, lab work! Before we go any further you should be aware I'm a huge needle phobe. I hate needles with a passion.... needles bring about massive amounts of anxiety for me....truly it makes no sense, but that's how it is. Dr. Tang suggested that I stay in the examining room and lay down for the blood draw instead of going to the lab draw room. For me this was an excellent idea! And then in came Brittany. I'm not sure if Brittany was a phlebotomist or nurse who does lab work ( as a result, henceforth she shall be referred to as the blood sucker!) but either way she was amazing! She kept me calm and relaxed with her down home compassionate and sincere demeanor, and she's really good at what she does. I barely felt the needle go in and she worked quickly despite all of the blood that I needed drawn! When it was all said and done I told her she could draw my blood any day. BEST BLOOD SUCKER EVER! !!!!!!!! And believe you me people that's not something I ever say! From start to finish I had an excellent experience at this practice. I highly recommend it to anybody who's looking for a doctor (and staff) who want to take time with their patients and get to know them, and treats them like human beings, not like a herd of cattle they have to get from one location to the next as quickly as possible. Oh! I forgot to mention their patient web portal. I realize more places are turning to this, but I still have not seen it as often as I thought I would. However! They have a simple to navigate web portal where you can email the doctor with questions, see your lab results, and see the suggestions the doctor gives you regarding your lab results. And they do lab results fast! My husband had his results by the next day, with recommendations from the doctor attached.... I totally find this impressive

I my BP has been nutty all of a sudden and Dr. Tang upped my drug. I had been feeling "off" and…read moretook my BP again a couple of days after drug increase. It was high. I called the office and left a message about how I was feeling and within 5 minutes my phone rang. MY PHONE RANG!@!! It was Dr. Tang, the best MD on the planet. I had an appointment the next day and she tweaked a med and now I am fine. This wasn't the first time she called me over something. Once she called me on her way home from her car and she sat in her garage for 5 minutes until we finished!. Okay, people, when is the last time you had a doctor call you at home?????? WHEN??? I have no idea if she is accepting new patients but if you are looking for a practitioner, ask if there is a waiting list and GET ON IT!!

Excellent physician! I have been part of Duke Medical system for years. Dr. Troiano has been my…read moreDoctor for the past five years. He is always attentive and allows ample time for healthcare discussions and questions. I am very pleased with him as my primary care physician.

To save other folks time - if you want to be established as a new patient, you have to go to the…read moreoffice in person to collect a "new patient packet" that you fill out and return. After that, a coordinator will contact you to schedule. They do not offer an electronic version of the documents that are required. Requiring patients to make two physical visits to the clinic during standard business hours before being able to schedule an appointment is an unreasonable hoop to jump through for access to care. I can't comment on the quality of care that may or may not be provided by the team at this office once you are an established patient. My rating is based solely on the practice having a policy that limits patient access to healthcare.

If you are willing to take a chance on this doctor's office, take my advice and steer clear of Ami…read moreCrabtree. She is rude, difficult, and incompetent. She has no bedside manner. Most of her diagnoses have been wrong, and I have had her prescribe me multiple medications that cured nothing. I cannot say enough negative things about Ami Crabtree.

I have been going to Dr. Bruce for over 10 years. He takes the time to explain what is necessary to…read morehis patients. He can be brash and let you know when you are not taking care of yourself as he instructed and some don't like this. I have never not been able to get results from testing because now that are on the portal and has been for years.

Went in for bloodwork over a month ago. Have called multiple times and they WILL NOT give me my…read moreresults. Dr KOFI BRUCE has had my results in his office and simply "needs to review them." Ridiculous.

I am writing about Dr Stephen Tibbele he is my primary care dr and I think I found the " BEST" one…read moreout there I've been to numerous dr in my life but dr tibbele beats them all , he's kind , compassionate and spends as much time as u need with him , he's very thorough as well as his staff Sherry,Rachael, and unfortunately I didn't get all the other names but their all sooooo nice , his new office is beautiful very neat and clean I was very impressed not only for the way his office looked but from the way I was treated every time I go there , thank you Dr tibbele for being such a wonderful dr, keep up the great work Lorraine Cummings

Doctor Sicking is the best doctor I've seen in my adult life. He is smart, he always seems to know…read morewhat's wrong and how to fix it. He is kind and funny. He is old school and knowledgeable and shoots you straight every time. His medical assistant Gabby is so sweet, she held my hand while I underwent minor scalping and patted my hair. The maternal presence was so appreciated. I hope he is my healthcare provider for many more years.

From the owner: Wakefield Internal Medicine & Primary Care offers primary healthcare for patients 13 years and…read moreolder. Our services include preventative medicine, adult and sport physicals, minor conditions such as coughs, colds, sore throats, sinus and ear infections - chronic conditions such as diabetes, hypertension and high cholesterol as well as minor surgical procedures.