Just like the name says..... EXCEPTIONAL!!!!…read more My first visit to this dental office left a fantastic impression. The professionalism, friendliness, and genuine care from the entire team really stood out. Everything was handled efficiently -- no long waiting, excellent communication, and very attentive service throughout. The office is clean, modern, and welcoming, which made the whole experience comfortable and stress-free. A special shout-out to Jae, the hygiene assistant, and Darlene, RDH -- both were exceptional. Their kindness, professionalism, and attention to detail made the visit even better. I truly appreciated the outstanding service and would highly recommend this practice to anyone looking for quality dental care.

I've been a smile care member for years , I made the mistake of switching offices to one closer to…read moreme, little did I know for years they double charged me, charged at both officesz. I've brought the issue up to both offices several times over th years and it just continued, and have yet to get any resolution. I'm at my wits end, as if the economy isn't bad enough, to be getting robbed by a dental corporation.

Frost could still today stand behind his work. Out of pure spite n NO COST to him , he could pick…read moreup his phone and tell the lab to warranty their work which they fully want to but will not out of spite. Ask Frost why won't he allow the lab to redo my work and I'm happy

Had been knowing Frost for years, and he'd done x2 crowns previously and had stated I needed x2…read moremore. By accident one day, I had chipped a tooth, he diagnosed that I needed a Root Canal. Unfortunately, I did NOT do my research on the matter because of foolish trust in this individual. The research would have shown that there are "Specialists" for Root Canals due to it literally being oral surgery, and the delicate nature of it. So, foolishly I let Frost do the procedure, it didn't go well; I was in pain/discomfort, every day, for the two weeks prior to getting the Crown. The pain/discomfort continued everyday. Frost wanted to go back in, and the way he explained how/why my procedure didn't go well was "...it happens." His whole demeanor was defensive, which alarmed me & made me finally do my research. Later, I found a Endodontist (specialist), and contacted Frost's office to kindly send "MY" X-rays (that I paid $200-300 for) to the specialist. Well, they sent a portion of the X-rays--of my other teeth, but not of the ones needed. This was done purposefully, OR, his office is incompetent & do not understand English. After the Endodontist corrected the issue, my new dentist did NOT find I need for the so-called "crowns" that Frost said I needed. Further research showed that other patients had similar issues with Frost: stating the need for procedures that other dentists did NOT find, and "doing" procedures above & beyond his expertise. Conclusion: Frost is GREEDY & UNPROFESSIONAL (literally lying & doing procedures NOT needed), & by not supplying MY paid-for X-rays, he shows his PETTINESS and lack of professional courtesy. BEWARE of FROST dental---it will co$t you financially & physically. He should be investigated.

This is an updated review on a recent visit. After much consideration, we decided to go back to Dr…read more Susan, because Uptown Pediatric Dentistry had been my children's dentist for 14 years and also I'd met Dr. Susan at 2 events and felt like personally she was great. I am obsessed with dental care and teeth and my daughter needed an emergency visit. Two of her top teeth have small milk spots on them because I nursed her for a little longer than what people normally nurse for. Also upon brushing her teeth, I discovered that she had a small cavity near in the top corner of a front tooth that is crooked from when she fell walking as a toddler. I was freaking out, seriously, dreaming...obsessing. Researching online told me she got it from nighttime nursing. I felt horrible!! I thought I was doing the best for her by giving breast milk, when in fact, it had hurt her by giving her a cavity. It was ridiculous. I was obsessed. Before returning to Dr. Susan, we went to a local pediatric dentist who advised me to not fill the cavity, because her tooth is going to just fall out anyway. I was very confused because she would be in pain eventually and it would leave that tooth susceptible to an even bigger cavity and food would continue to get stuck in there. It was confusing to me and made no sense. Uptown Pediatric Dentistry took us back, on a day when they normally don't see patients. Dr. Susan examined my daughter and said that she was not surprised she got a cavity there. Her tooth is crooked from when she fell as a baby and that I would've had to brush and floss her teeth after every thing she ate for food to not get there. She made me feel better and assured me that nursing did not play a big role in the cavity. She gave me options and suggestions and fit us in to have the cavity filled the same day. We left to go get some food (because my daughter was not going to be able to eat later). The hygienist and Dr. Susan made my daughter feel at ease and even pretended to take care of her baby doll (my daughter carry's her baby doll EVERYWHERE). The overall procedure was quick and through. My daughter did really good during the procedure but started to cry at the end cause of how she had to tilt her head up and her mouth was propped open for a long time. Dr. Susan continued to reassure us during the procedure and wanted to make sure she got all the "sugar bugs" out because it had started to affect the tooth next to it (my daughters teeth are really close together and it's a challenge to floss). I'm just thankful that everything went ok and it's over. It's been a month since the procedure and my daughter hasn't had any issues. We lucked up and are so grateful for Uptown Pediatric Dentistry. Dr. Holmes would be proud. Thank you Uptown Pediatric Dentistry, you've earned us back.

We've only had two visits; 6 month check-ups with Dr. Stephen Cohen, but so far I'm content with…read morehim. The office is located a couple blocks down from Touro Infirmary, inside one of the surrounding medical buildings, that sorta looks unpleasing to the eye. The lobby is drab, no security, no personnel, just a glass that with Doctors names and their room numbers. When you get onto the 3rd Floor, its sorta lifeless, but once you enter Dr. Holmes office, you definitely remember where you are. Video games, flat screen television, cartoons, puzzles, books...definitely gives off the illusion that they are their to play, and not what awaits them in the back room. Although, the backroom is even better than the waiting room, if you ask me. However, my kid was not amused by the idea of having to lay flat on the dentist table, even with the flat screen television right above. It was as if that tv didn't even exist. Perhaps an uneasy feeling for a toddler, better for the well adjusted adolescent. I grew up with the dentist chair, and it's still my preference. His staff is friendly, and he doesn't waste too much time - in and out. At this stage we don't really have too many things going on in my kids mouths, so naturally our visits are 15 mins a child.

One of best dentists I have ever gone to. While on vacation in NOLA, my back molar cracked and…read morepartially disintegrated. Dr Cerniglia was able to fit me in, consulted with my regular dentist and fixed everything in about 30 (pain free) minutes. There was NO pain afterwards, didn't take one Tylenol. His office is also caring and efficient. Finally, did I mention that I must take strict Covid precautions? Dr Cerniglia patiently went over all of the Covid precautions that his office could provide. That service is very hard to find, believe me I tried. One week later, I have tested negative for Covid, so no infection, and my tooth feels as good as new.

I picked this dentist originally because they still had Covid precautions, including strong air…read morepurifiers at the foot of every dentist chair. The dental hygienist, Amy, is super patient, gentle, and positive. I feel proud when she says that my teeth are looking really good. Whenever she offers a suggestion about flossing a certain spot better or something, she does so in the most compassionate and understanding way. I'm in the mental health field and I love that the dental industry has integrated trauma-informed care with such dedication, on top of the Cerniglia's just being kind people. The whole practice is really calm and accommodating. They file directly with my insurance and are just all around a great dentist.

Dr. John Schwarz has been our family dentist for over 40 years, and he's truly one of a kind. While…read morevisiting my parents in New Orleans, my mom's capped tooth fell out late on a Saturday night. We called Dr. Schwarz, and to our surprise, he offered to pick us up and fix her tooth at his office--with a big smile and zero hesitation! That kind of care and dedication is rare. Dr. Schwarz isn't just a skilled dentist--he's a compassionate, community-minded professional who goes above and beyond. Don't miss the chance to be his patient!

Had cleaning and procedures done here for about a year, but would not recommend due to the…read morefollowing: 1. This clinic is only open 4 days a week. I know, that's unheard of. What are they doing on day 5? Maybe they do not have many clientele or maybe the lack of clientele is due to the cost of their services? 2. Only see Dr. Schwartz (they have 2 other dentists there) and he is a nice guy, but he doesn't arrive to work on time thus causing patients to wait longer than average. For example, if you make an appointment for 8 am and arrive on a few minutes earlier out of courtesy, he doesn't arrive until AFTER 8 am (I know this because I overheard his assistants yell out to one another, "The doctor just arrived," and this was around 8:10 am). So you might as well arrive exactly at 8 am or possibly later. On top of this, installing a crown should not take 1.5 hours, but because he is such a "perfectionists" according to his assistants, you will have to wait...and wait...and wait. By the way, the crown he installed caused tooth sensitivity on a nearby tooth and he still could not resolve it after 2 visits so I'm basically just waiting it out until it gets unbearable. 3. Celeste Armstrong, the upbeat office manager appears friendly, but will use her demeanor to cover-up what her intentions truly are. For example, you request copies of your x-rays to be mailed to you and she immediately states their clinic can not email them because they do not have the technology to do so. OK, that's odd...so you tell her you need your x-rays still. She states she can mail them out. I told her ok great and confirm the mailing address with her. 2 weeks later, still no copies of x-rays so I ask her again and she states she did mail them out. Another 2 weeks past by and still no x-rays so I send her an email requesting the x-rays again and by law, her clinic is required to give copies of clients' x-rays. Here is her response, "I'm so so sorry. There must have been a misunderstanding. I thought we were going to wait for your insurance company to respond before we were going to mail out your x-rays." It's like, what in the world is going on here?!? There was no miscommunication. You just simply LIED and did not mail out my x-rays for whatever reason. Here's another funny story, she will inform you your insurance company will partially cover your procedure, but 3 months later, the insurance company states otherwise. So basically, you end up paying everything out of pocket and she doesn't tell you until you continue to ask about reimbursement. Very unethical woman (with a deceiving personality) and I did make sure to tell her this. 4. The clinic's rates are significantly higher than other clinics, but the service and outcomes does not dignify this practice. They overcharge their clients simple as that. Also, a basic teeth cleaning is not fully covered under any insurance because they overbill the insurance companies so you end up have to pay a portion of the bill still. Overall, I would highly NOT recommend this dental clinic due to their unethical practices, expensive rates, and average outcome.

I was double billed $131 for cleaning, billed $115 for Fluoride Treatment never received, and…read morebilled $95 for Oral Hygienist Instruction never offered. Office Manager Ronnie & Dentist Richard Scipione would not take my phone call to discuss it. Going to higher ups.

I had looked at my insurance online to find a dentist that accepted my insurance, and this place…read morewas accepting new patients. Great news! I made an appointment online and took the day off work. One of the gals at the front desk was chomping so loudly on potato chips, I could feel it. One lady asked me if I could ask my spouse questions about my insurance and just stared at me blankly when I stated that I had no spouse that covered me on my insurance that I pay for. The dentist was fine. The technician doing my x-rays seemed to be having fun playing with the machine. The dentist came in to look at my teeth and referred me out. So that was confusing. Having looked on my insurance website and read reviews, it seemed to me that they did everything here. I guess I will call the person they referred me to and maybe come back here??

This man is a saint in dentistry as far as I'm concerned. Always calm and always assuring. Tells me…read morewhen to be concerned and when to not be. He tells me everything that's going on. I'm on the spectrum and terrified of dentists, but I thoroughly feel safe around him.

I have an extreme dislike for dentists. I'm sure their fine people, in fact one of my best friends…read moreis a dentist, but I have long been convinced that they are the destroyers of all things good. I won't go into the whole story, but lets just say that when my friend told me she wanted to be a dentist, I threatened to drive a Chevy Astro into her office. Needless to say, I was worried about going to see Dr. Martello for an exam. As it turns out, I shouldn't have been. Him and his staff were extremely friendly and very helpful. He took me through each x-ray and told me what we were looking at, which was a lot more informative than a "looks good" or "you have cavities". I was so relieved by the good experience that I called up my dentist friend and told her that for the first time in my life, I understood why she wanted to be a dentist - going to the right one can make such a difference. My only gripe is that we had a miscommunication. They told me you could get a cleaning (~$90) or a full exam ($320) which included a cleaning. Turns out, the full exam does not include a cleaning. They also offer an intermediate version, which is a cleaning and x-rays of just the molars (I think it's ~$130). I'll definitely be coming back! Pro-tip: Luckily they aren't so busy that you need to schedule you appointment months out. When I called, they got me in within two weeks!

I felt disregarded and ignored. I did not feel like a priority or that there was an open dialogue…read moreto discuss my questions/concerns comfortably. 1) My first visit, I think they left me in an office. 2) Following the procedure, I called about bleeding and was informed that a follow-up was supposed to be scheduled after my first week (apparently, they failed to schedule me). 3) Postoperative I was prescribed antibacterial mouthwash that was supposed to be used for a week only (no one told me), and it subsequently stained my teeth. As a result, I had to pay for cosmetic bleaching with my orthodontist. 4) Lastly, my orthodontist and I thought I could use a touch-up on one side, but when I brought it up, there was minimal discussion, then Dr. Nasr escorted me through the back door. I'm not sure that I look like most of their clients, and I didn't feel as though I was treated like most would either. The practice is also relatively small, so that might mitigate some of the issues I encountered. A positive, my teeth look better than they did pre-op.

I love Dr. Saenz. She is extremely personable and an excellent doctor. She did gum surgery on me…read moreand I felt almost NO PAIN. I travel across the lake to see her every year to keep up with my gum issues. Always pleasant and responsive.