Such amazing costumer service as well as great food! Definitely recommend!! The workers were attentive and helpful throughout the whole experience, will definitely come again soon! read more

food is always great and when my friends card was having trouble with the transaction, one of the guys helped us out. 10/10 would recommend

What extravagant effort buy the small black haired dude! This guy was chatting it up with me about the Yankees! The service was fast he even let me sampled the new sauce which was so saucey ! This Guy was so epic I hope this review helps him no longer cope about the Yankees losing! read more

The guy helping me was really fast and was really good at putting the pretzels in the bag fastly. I took Inspiration from this and further put the pretzels in the bag Fastly! I'll always get my pretzels in the bag from here read more

Excellent warm pretzels right out of the oven . The pretzels were delicious, spongy and had the perfect amount of salt on them. There were many complimentary dips to choose from and I went with the deli mustard. The mustard was perfect with just the right amount of horseradish. Will definitely return when in the area. read more

Philly Pretzel Factory - Bag - Pretzels Near Me - Massapequa, New York

I always order trays from here for parties and it's so terrific every time. Everyone loves yummy soft pretzels especially at a party with delicious cheese sauce. Also the service is always great here, and the workers are nice and quick moving. read more

The service at this location is absolute garbage. They are ALWAYS running an hour behind on orders. This is the 2nd holiday they have screwed us over because they do not know how to manage their orders properly. GET IT TOGETHER. read more

I've become a regular there. The pretzels are the best! I stopped in today and picked up some small dips to go with the pretzels leftover my New Year's party. The service, as always, was great. The gentleman who waited on me was so warm and personable. This nice experience prompted me to write this review. read more

I'll be honest, I'm sick of these restaurants signing up for 3rd party vendors and them immediately throwing them under the bus. I had some issues with my doordash delivery order yesterday. I call the store to ask for the manager and am immediately told there wasn't one. I ask what I'm supposed to do as my order was incorrect and I was told, by Colleen, to hang up, call back, press 4, and leave a message. By this point I'm upset. I don't understand how there is no one to talk to. So I leave my message. Then I call back. I ask to speak to someone else. A man named Eric answered the phone. I tried to explain the situation again and he raised his voice at me for telling him I got the wrong stuff. He insists he put the correct stuff in the bag but keeps repeating stuff I didn't order. Finally he concedes and promises to deliver what was incorrect which I appreciated. Today I get a phone call back from the manager. He was less than polite in my personal opinion. I'm sure he thought he was being nice but he wasn't. Not to me. Was pretty much okay with them having attitude with me because I left an angry voice-mail. 2 of your associates raised their voices and weren't helpful to me. By the time I got the rest of my correct order the other items were cold and I wasn't happy. I said thank you for the call but he didn't remedy the situation and wasn't really willing to hear me out because they brought the correct pretzels after I had to basically beg for them to make it right. Embarrassing. read more

NEVER EVER AGAIN!!! I ordered two rivet buckets online to pick up on July 4th at 2:15. I get there at 2:17. They are working on orders from 1:30!!!! I stood there and waited 47 freaking minutes for my 2:15 pick up!!! No apology. No nothing!!! I was 45 mins late for my bbq. The worst. read more

I don't understand why such low ratings. I got a party platter for my husband's birthday and everyone loved it! We picked the pretzels up an hour before and stayed fresh all night and for days later. The platter came with 3 dipping sauces. There are several to choose from. I got honey mustard, cinnamon, and chocolate. I think the fav was the cinnamon. It was sweet and creamy. I definitely would get them again. They were a hit! read more

Best pretzels ever!!!! One of the my coworker's kids' parents' bought us this for teachers appreciation week and they where amazing!!!!! Highly recommend them they are the best!!! read more

From Philly and just love this place. Cold doughy pretzels is where it's at. The platters with dip are great for parties.

Great staff. Fantastic pretzels. Always my go to place. Cinnamon pretzels with dip is the best

Excellent tasting pretzels and a great size portion. Highly recommend for any type party or special occasion.

Great soft pretzels!!! great dips!! the butter cream is a MUST try!!! not only to go in for a quick snack but if your having a party, kids birthday, block party, people coming over to watch a game, etc, etc. they have trays of large or even the small nugets . nice and hot!! great place, a must try for everyone! so glad they opened in massapequa, i was driving to bellmore for years lol read more

Love the philly pretzel factory. Have been stop omg at the one in Belmore for a long time. Was excited when this opened since its closer to me. Again, the pretzels are great! WORST EXPERIENCE EVER. Like I said I regularly go there. I call in a order for pickup. By the time I got someone on the phone my friend was already there to pu. The children on the phone didn't even know their own menu. They then proceeded to make fun of me to my friend who was picking up. And. Still messed up the order!!!! Is there no manager to watch these children work??????? read more

I really wanted to enjoy a pretzel place in the area. It was a huge letdown. I even came back to give it another go. My greatest expectation is that I receive a warm, fresh pretzel when I purchase from a pretzel shop. Both times I purchased from this location the pretzels had obviously been sitting around for some time. Next there are the dips. Maybe it's personal preference, however I didn't find any of them appealing. This was compounded by dipping a stale, under-salted/seasoned pretzel. Please prioritize fresh pretzels - customers will find it's worth the wait. read more

I tried these pretzels for the first time during the Christmas holiday and they were amazing! My sister ordered the mini pretzel party tray w/ spicy brown mustard and cinnamon dipping sauces. Yum-my! Those dips complimented this savory snack perfectly! So good!! Best when fresh and warm. read more

Very unimpressed. The day I went, there were lots of pretzels under the heat lamps and others coming going into the oven in the back. I was getting a half dozen to bring to friends, about 20 minutes away so I discussed with the woman behind the counter how to keep them warm until I arrived. I asked her to double bag them, which she did. I get out to my car and decide to try one and there is zero heat in them at all. Completely room temperature. She obviously knew I wanted warm pretzels. She could have told me that these were not at all warm (the heat lamps are a decoration, I guess). Or she could have told me when the next batch was coming out of the oven. But she just said nothing and pretended they were warm. The pretzels were nothing special. I won't be back. read more

This place is genius! So glad I finally checked it out. We stopped by yesterday and we ordered the crowd pleaser for the house. It was 25 pretzels and a free bottle of mustard for $18! Such a great deal. We will most definitely be back. Prices are great and pretzels are delicious, you can't go wrong! read more

I had a great experience for my first visit. Extremely friendly staff, clean store, and extremely efficient. I came in wanting a party tray and it only took 12 minutes to set up for me. It was a ton of pretzels for a good price plus two large dipping sauces. I will definitely return. read more

I actually was impressed. I went on Saturday Evening. The pretzels were warm, unlike a previous reviewer. I also thought they tasted fine and were very fairly priced. It says they close at 8 or 8:30 , yelp says 8, web site says 8:30. Either way I could see people stopping in for a snack later at night, especially when Burns park has their night concerts. Guess not. However, I'll be going back for sure. read more

I walked in at 5:01 pm. Snot nose behind counter screamed we are closed ! I asked what are you going to do with all the pretzels you have there . She stated throw them out. Was trying to get a big order for a bday but ran a little late leaving work. It was 5:01 and the door was still propped wide open Will never spend another dime there again Cant wait to see a for rent sign in that stores window read more

wow this place is amazing. first off who doesnt like soft pretzels?!?!? i ordered the Crowd Pleaser, which was 25 pretzels with a bottle of mustard for $18! what a great deal. these are perfect for any occasion as a delicious appetizer. everyone behind the counter was super nice and super quick with preparing my order. i wish it was a little closer to my house but its still very worth it. read more

Philly Pretzel Factory - Crowd Pleaser - Pretzels Near Me - Massapequa, New York

Every time I come here they tell me there fresh and hot and there always hard and only warm from they I have to always ask them to make me new ones than the ones I touched to see if they were hot she puts back under the lamps to sell to someone else smh I will never go back to this place the one in bellmore is so much better read more

This is the best place to get fresh made hot pretzels at a really great price. During the week you can get 10 pretzels for $5 dollars which to me feels like a steal because there big pretzels and yes all the dipping sauces are amazing. Personally I would recommend cinnamon. read more

Arrive at 6:58 to buy one pretzel for my daughter. The door was open. As I was walking in, I decided to buy 6 so we would have for tomorrow. The lady at the register said "we're closed". I Informed her it wasn't 7:00 yet and I just wanted a few pretzels. She repeated "we're closed". I went back to my car to call my daughter to see if she wanted anything else. As I sat there I unbelievably watched the employee take all of the pretzels that were on the counter under the lamp (the ones I was going to buy) and dump the entire thing in the garbage. What a waste of money and loss of a sale. Absolutely ridiculous. read more

TERRIBLE CUSTOMER SERVICE FROM THE MANAGER I had to unfortunately deal with the manager of this store due to an issue I had in the Bellmore store that he also manages. He refused to return my phone calls and had his staff hang up on me. He kept telling his staff to tell me that my issue was all my fault even though it was an issue caused by a glitch on his website. WILL NEVER RETURN TO THE MASSAPEQUA OR BELLMORE STORE ALL THANKS TO HIS TERRIBLE TREATMENT read more

Pretzels? Good. Service? Absolutely abysmal. A Saturday afternoon I came to pick up my 215 order at 245 and waited until 330 until it was ready. This was the case with several people that came in after me. Children working, not an adult to be seen with a line out the door. What an awful experience - the manager/owner whomever should be mortified read more

Now here is a great place for one of my all time favorite snack foods. Philly Pretzel Factory is set up like a deli, but the specialty is soft pretzels. You can get nuggets in a cup or traditional size. They have many dips to choose from- some savory, like cheddar cheese and some sweet like butter cream. These pretzels are great on their own too, even when not super fresh, they have the delicious flavor you'd expect. They also offer a wide variety of beverages in coolers- juices, teas, sodas. The prices are reasonable. Consider these guys for a party tray for a big event, like hosting a playoff party or birthday. Only a couple things would make this place even better would be slightly bigger dipping cup and a buttery garlic dip. I will definitely return. read more

Ordered 20 pretzels, waited 40 minutes only to see a gentleman who ordered after us to get 25. Finally asked for a refund and was told there was no one who could give us any form of refund. Had to leave our information to be called back about the refund. Horrible service, as someone that used to work in food I am usually understanding but this was beyond terrible service. Very dissaponted. read more

Ordered through GrubHub the large rivet box with spicy mustard and another large side of cinnamon dip. SOOO good. Pretzels came on time and were so warm and soft and fresh. The dips were delicious. It came to $25 and that included all delivery fees and the $5 tip I added. Very satisfied! read more

I have gone here a few times to get pretzels for parties and they are always busy there the pretzels are always fresh snd the staff is very attentive. Get yourself a tray of pretzel nuggets and cheese and let the kids have a ball! Go here! you wont be disappointed you did. read more

I have been going to pennyslvania for years always come back with philly pretzels..just found out they opened in massapequa ny...pretzels are better than I got in penn.hot n tasty..the employees are friendly. Its located on merrick rd in a small shopping center with parking. read more

If I could give negative stars I would. First of all the kids who are behind the counter could care less. I got pretzel nuggets that were completely stale. I asked the young lady for a new one and she threw her eyes up in the air and gave me a fresher one. I understand you have to give the oldest ones first but they still need to be fresh. My son got a large ice cream that was one scoop and was all air inside for $5. Really? Not going back. Suggestion to owner; have an adult there supervising or at least someone who cares. read more

I had pretzel trays delivered to my office last Christmas from their Bellmore location. They were amazing! Soft & delicious! I went today to the Massapequa location all excited and couldn't wait. I ordered a box of 50 rivets so I can share with my family (since I wouldn't stop telling them how delicious the pretzels were). They were hard and tasteless. I actually threw them out. They were so hard. I was so disappointed. read more