1. Phoenician Hair

    1. Phoenician Hair

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    Goodyear, AZ

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    Phoenician Hair

    4.0 (61 reviews)
    Closed Closed
    Updated 3 months ago

    Services - Phoenician Hair

    Haircut

    Waxing

    Phoenician Hair Photos

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    Recommended Reviews - Phoenician Hair

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    Reviews With Photos

    My husband and I were just here for pedicures. They have a whole side for hair too.
    Sandy L.

    Ok, this place is in a little rub down strip mall that made me question my friends suggestion, but it was clean and the staff was inviting and super fun. Laughs all around, conversation that wasn't just between employees. I don't want to go sit for a pedicure and have to be on my phone the whole time because the staff isn't engaging, so this place was a great find today. If you give them a try, don't be afraid of the exterior of the building L

    Curly/spiral perm
    Larrisa J.

    Super grateful to have found this salon that took me in last minute (literally within an hour) on a busy Friday. I asked for a perm and got exactly what I wanted. I believe Juan did my perm... he was very friendly and took great care of my hair. The other staff were also great and made me feel at home. I'll definitely be back and would recommend anyone to this salon. They also have a nail salon next door and do eyebrow lamination! (Picture reference- my natural hair is straight)

    Before

    I called the Salon venting to Juan about my horrible experience at another salon i went to a couple days ago. I was very nervous about cutting my hair again to fix a bad cut. Juan put me at ease and took the time to really listen to me. Not only did he give me reassurance that he would fix my hair from a horrible hair cut. But he delivered the most beautiful cut. He really takes his time to listen to what you are envisioning. He truly knows what he is doing. He was able to fit me in right a way!

    After
    Stephanie M.

    It has been more than a year since I last came here. Claudia is my go to girl that ALWAYS does an amazing job!! She knows what she's doing I love her vibe and energy that she gives off and all the other girls too. They're just so fun and outgoing and you definitely have girl talk there if you'd like. I live about 45mins away and I ALWAYS come back to this place. When a place is this good and DOESN'T mess up my hair, I'm definitely coming back no matter what! Girls get your hair done here you won't regret it! They do a variety of services! Trust the process! Lol ;) I cut off 7 inches!! And it looks and feels amazing! I LOVE IT!! :)

    I have never felt the need to right a bad review for any service I have received, however the way I was treated at this salon today was unacceptable. I had been here a few times with another stylist and always left impressed and satisfied by the services that I received. Juan the owner had previously been kind and approachable. Today I had an appointment with a new stylist, as my previous one was no longer working at the salon. My stylist did not understand what I asked for at all. I told her I wanted to let my previously done highlights to continue to grow out, and that I just wanted her to blend the highlights into my natural hair enough that there wouldnt be a harsh line, tone my hair to remove some brassiness, and add some money pieces. I showed her a reference photo to show how I wanted the money pieces, she commented the the girls hair was lighter than mine. i EXPLICITLY explained that the photo was only to reference the money piece style I was going for, NOT THE COLOR. I even went on to tell her that I was worried about damaging my already bleached hair. She stepped over to ask the owner Juan a question, he came over, asked to see the photo, and I gave him the same explanation. He asked if I wanted to keep my long roots and remove some gold from my hair and I said yes to both, thinking this was referring to the tone I just asked for. Turns out that was a huge miscommunication and she begins bleaching my whole head and I do not notice until she gets to the side of my head and it is entirely to late. When I told her this is not at all what I asked for she just said "the picture". Other stylists begin to step in. I express concerns over my hair and am clearly and rightfully upset that she was doing the exact opposite of what I wanted. They then keep asking to see the picture and I explain over and over that I was not referencing the color of the photo. I even apologized if that was confusing but to please stop talking about the picture I just want to focus on how I want it. That did not happen. No one asked me what I wanted and when I tried to talk I was cut off. The owner Juan was extremely rude, would not let me explain myself, and talked over me to the point that I gave up. I just wanted them to finish so I could leave. I was so embarrassed and confused by the way I was being treated, that I apologized for crying, feeling like it was my fault and just wanted to get out. I have never felt so unheard or disregarded. I left with nothing close to what I asked for, or the picture they insisted on following. My hair is extremely gummy and damaged which is exactly what I was trying to avoid. I have attached both the reference photo and my results. I understand that miscommunications happen and that is why included so much detail in this post, but it was how they handled the situation from then on that was extremely disappointing.

    After pic
    Lisa Y.

    Thank you Lalani, Juan and incredible staff: Attn Ladies, I wanted to help out a family member that was starting her salon business, her stylist put color in my hair, it was a bleach disaster, I called Phoenician hair first thing in the morning where I previously was having my hair done, I called when they opened , Juan (owner) got me in within an hour of our phone call, I was in such a panic when I arrived at the salon, Juan and his daughter Lalani were so welcoming and Lalani transformed my hair back to a healthy beautiful natural color and style. I have learned there's no place like home and that's exactly the best definition for This salon, I am so grateful, I will never trust anybody with my hair again, I highly recommend this salon, They are brilliant hair doctors, they saved my hair. After and before pics , thanks again.

    Angela K.

    I found this salon off of Groupon and according to the reviews, looked like a decent place. I had my appointment on the 2nd and left with lines from my foils and my roots still dark. The stylist, didn't brush the dye close enough to my roots. I then made another appt for that weekend, she put in foils, nothing. Now I'm frustrated. I come back a 3rd time. The owner argues with me about the growth being typical and I'm in tears... why would I come back 4 days later then? Welp... he "fixed it". I let in tears with gray highlights now, a month later, I'm sitting here with over an inch of roots. In all my years of getting my hair dyed, I've never had a stylist not brush the dye close to my roots when that's the reason I came in there. First picture is before going to the salon (last salon visit was end of Aug) second and third picture is now, one month after my last visit to this salon...I have more than an inch of growth, almost more than when I went in. Disappointing and a waste of money.

    Bonnie C.

    I'll share some pics of my hair. I went for highlights and cut. I wanted long layers, but the only part layered is from the temples up, so the bottom is stacked very heavy (bad when you have lots of naturally wavy hair). There are lines, and what looks like a blob for highlights. Not a natural look. My hair isn't cut even either. They had me go back at 1pm yesterday, and after sitting there waiting for 30 min I let them know I had to leave. I am supposed to go back at 10:30 this morning, but I'm not sure that's a good idea. Not trying to be negative with my review, but I chose them because of the reviews, and that is not the experience I had. I wish it was.

    2nd visit after 10 months!
    Crystal B.

    Juan is the owner and he knows how to take care of his people & staff! I've got my hair done with him twice already.Him and his staff all do an amazing job and know what they're doing! Carmen is a receptionist and does a great job at keep the space clean and offers water or coffee while you're waiting which I appreciated the first time I got my hair done here! The second time it was just Juan and he was able to manage myself and other walk ins by just himself alone which was impressive and I appreciated the fact that he never left me waiting to long where I felt like he forgot that he was doing my hair or he was rushing my appointment! Highly recommend this salon!

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    3 years ago

    I appreciate the way my Mom gets treated when I take her for a Pedicure. The girls are very gentle .

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    6 years ago

    Owner and coworker were extremely kind and took amazing precautions to ensure my safety during this pandemic.

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    Page 1 of 2

    Ask the Community - Phoenician Hair

    Review Highlights - Phoenician Hair

    I called the Salon venting to Juan about my horrible experience at another salon i went to a couple days ago.

    Mentioned in 24 reviews

    Read more highlights

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    Aaria is great! Smooth and painless laser hair removal. Fast and efficient! Never thought it could…read morebe so easy!

    I've been to Hello Sugar before (particularly this location) and usually had good experiences, but…read morethis last visit was really disappointing. My original esthetician was great overall, but she accidentally missed a very small section on one side during my Brazilian. Mistakes happen, so I called and was told coming back to fix it would be complimentary. When I returned, a different esthetician saw me. The fix literally took maybe 3 minutes total, but instead of simply correcting the issue, she insisted the hair was still there because that area "isn't included" in a Brazilian service. I've been getting Brazilians for over 12 years and have never once had that tiny section intentionally left untouched..... just on ONE SIDE MIND YOU...so the explanation honestly felt dismissive and gaslighting....actually it didn't feel that way. It WAS that way. What made the experience worse was that after fixing maybe 10 hairs, she tried charging me $25 for a "touch-up" that was clearly correcting an honest mistake from the original appointment. The employee I saw around 1 PM on Saturday the 23rd of May seriously needs better customer service training. Customers come back when businesses handle small issues professionally and respectfully -- not when they're made to feel like they're wrong for pointing out a missed spot. Really disappointing experience this time. Train your employees how to handle this better and take accountability.

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