1. Phoenix Down Corporation

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    Totowa, NJ

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    Phoenix Down Corporation

    5.0 (1 review)

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    12 years ago

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    Bob’s Discount Furniture and Mattress Store

    Bob’s Discount Furniture and Mattress Store

    1.9
    (243 reviews)
    0.1 mi
    $$
    Offers payment plans
    Established in 1991

    Excellent service from Jacki and great quick delivery. The sofa is excellent and I definitely…read moreintend to come back for any other home needs .. such as a light up white tree!

    The only reason I purchased a couch from Bob's was because I specifically needed my old furniture…read moreremoved. Before purchasing, I asked the salesperson multiple times whether furniture removal was included, and she repeatedly assured me that it was. Delivery day arrives, and the delivery team informs me that no removal service was scheduled and they would not be taking the old furniture. I then spent nearly four hours dealing with customer service, only to be told there was nothing they could do. Apparently, the salesperson forgot to add the removal service or make any note of our conversation. Despite this being entirely their mistake, Bob's solution was essentially, "You're out of luck." My options were to either figure out how to dispose of the furniture myself or purchase another piece of furniture and schedule a future delivery with removal. It's incredibly frustrating to spend thousands of dollars on a couch, rely on the information provided by a salesperson, and then have the company refuse to correct its own error. Mistakes happen, but customer service should make them right. Instead, I was left with a new couch, old furniture I can't move, and hours wasted trying to resolve a problem that never should have existed. I won't be purchasing from Bob's again and would strongly encourage anyone relying on delivery or removal services to get everything in writing before buying.

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    Bob’s Discount Furniture and Mattress Store
    Bob’s Discount Furniture and Mattress Store
    Bob’s Discount Furniture and Mattress Store

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    La-Z-Boy Furniture Galleries

    La-Z-Boy Furniture Galleries

    3.3
    (10 reviews)
    1.6 mi

    Purchased lay-z-boy loveseat/couch units with all the bells and whistles. They didn't last in an…read moreadult home with gentle use. The "leather seating surface" scam. The vinyl was the first to go, soon followed by the leather itself. Live and learn, I'll never buy from them again.

    This location scheduled a Saturday delivery for my purchases, I waited all day and decided in the…read morelast half hour to call for an update. At 5:30PM the warehouse guy says to me"oh wow yeah someone should've called you because we cancelled this at 7am" and after some back and forth, I mean it wasn't their fault, I let them go. When I spoke with Nermine (the showroom manager) she apologized and said how about redelivery next Thursday. I said how about tomorrow? You literally wasted my entire weekend and rudely failed to communicate with me about any of it, the least you could do is get the delivery done next day. She tells me no one delivers on Sundays but she would call me Monday to let me know if she would be able to make any advanced delivery or issue a discount for the trouble. She never called. I called Tuesday and asked what's up, she says I had you for Thursday. I said you promised me a call and I never got it. No apology. Not even an excuse just silence. She knew she was in the wrong. She did NOTHING. I finally got my delivery yesterday and everything was as expected, except for the wasted day and the absolute lack of professionalism and concern for the customer. Once they take your money you are SOL for anything from there. This location has THE WORST customer service of any location I've ever been to. If you're reading this considering going here, DONT DO IT. There are many other options and all of them have better management. Zero stars. The furniture and the recliner? Great stuff. Great price. That stuff was great and if only I could've bought it online without having to deal with the shitshow management at this store, I'd be giving five stars for the quality and comfort of the product. The Talladega recliner is the most ridiculously comfy thing I've ever sat in. Buy it online and avoid the headaches. They charged me full price for delivery that didn't happen.

    Photos
    Recliner
    Recliner
    Good right side.
    Good right side.
    Bad left side

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    Bad left side

    Phoenix Down Corporation - mattresses - Updated July 2026

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