water cover up foam what nightmare,..but I must say what a job...they were super clean ....cleaned…read moreup all mess...water still came in our house built on underground springs....14 grand .....really fast next day they were here ...one day job....but they did come back after seeing water and dig up again more drains...lovely job lovely people ...so thorough

Guys are very unprofessional and don't follow protocol at all. Disrespected my familyread more

I had major flood damage from Hurricane Ida that completely submerged my basement and came up into…read moremy first floor. I called around to the big company Flood Remediators like ServPro and TLC but they wanted to charge me $150 for an estimate (ServPro) or didn't call me back (TLC). Neighbors that used ServPro had estimates from 30-40K. These big companies use you as a piggy bank assuming insurance will just cover everything. Well insurance penny pinches anywhere it can and for damage like this we need every penny. Joe the owner of MSI was the opposite of these big companies. He gave me a bunch of great advice before he even came out for his estimate. Was flexible, responsive and professional through the whole process. The guys he has employed were also great. Mike was knowledgeable and went the extra mile to help where he could. He's even recommended a contractor I ended up going with who's done a great job so far for a fair price. At the end MSI charged half of what ServPro would have and worked with me constantly to help with insurance. They also documented everything to give me the best chance of getting what I was owed from insurance. 10/10 would recommend Joe and MSI for Flood Damage and Mold Remediation.

When my home had a ton of mold from water damage, I was…read moreworried I'd never be able to find someone who was honest and equipped to do the job right. Thankfully, someone recommended MSI to me. I was skeptical, but I'm happy to say that Joe and the MSI team were total rockstars. Before even starting the job, Joe eased my mind by answering all of my questions in a way that I could easily understand what was going to happen. He even helped me navigate how to submit the information as a claim with my insurance. When Mike and the rest of the MSI team arrived, they worked neatly, quickly and were just really nice people. I felt confident that the job was done well. Joe continued to check in with me to make sure all of my questions were answered and that I was satisfied with the job. Though I hope I won't need to use them in the future, I highly recommend MSI!

It's unbelievably hard to find a good, reliable team in Philadelphia when it comes to fixing leaks!…read moreWe had a terrible experience with another company that left our son's bedroom ceiling open for months and couldn't figure out the issue -- they basically gave up and told us our situation was "too complex." After months of frustration, we decided to reach out to Moisture Master Pros, and honestly, it was one of the best decisions we've ever made. Josh and his team are the real deal -- professional, sincere, and absolute experts in leak detection and mold remediation. They found the actual source of our leak, water-tested, and repaired everything -- all within just two weeks. They even arranged for cleaners to tidy up our home once the project was done! Every step of the process was thoughtful and clearly explained, and Josh is just an all-around great, hardworking guy. We're so grateful to have found this team and finally have our home back to normal. If you're looking for a team you can actually trust -- this is it. Don't waste time looking anywhere else!

I want to do a re-do after some time and thinking. Josh and Hank did a fantastic job. The…read morecommunication can be improved but that's a small issue. The main issue is finding the leak and fixing it and they did that and more. When the water was pouring down in my bedroom they came over a weekend on Sunday evening to support and help me contain the water "leak". Next morning they found the split down spout and, were kind enough to let me sleep, and told me when I woke up. They fixed it. The reports are very clear and detailed. They give you all the information they've gathered and pictures of before and after. Overall, I am very grateful for the tough job they did here in my home. I haven't had a leak since they're work.

They accepted my booking on short notice for emergency cleaning of basement carpet and tile floor…read moreafter water main break affected finished basement. Reasonable price. Adding small tiled bathroom floor on another level was $60 extra but ended up costing me $350 beyond that when they knocked over tray of toiletries; they missed picking up my brand new night guard which was likely sucked up with their cleaning hose. I didn't notice til hours later -- too late to check their discharge bucket. Did nothing to cover their shoes, nor clean as they exited leaving wet footprints on waxed wood floors and just-cleaned tile floor. I had to damp-mop again after their cleaning. Did not clean carpeted stairs, which needed it even more after their soapy, wet shoes and hose left residue. I don't know if they are capable of being more careful and thorough if more advance scheduling is done. Still, they were very good to fit me in for emergency situation -- though rushed as they had other bookings. The carpet area dried well with my own blower on it for 24 hours. Cleaning that right away was my main concern.

They were fast and prompt with communication and very detailed regarding price. The quote was as…read morediscussed. They cleaned sofa + loveseat + chair + 2ottomans that were in storage. They cleaned back to previous luster. They were faster than I expected. 2 people came. No mess left. CASH ONLY!!

We've been working with Ian for quite a while. He and his company always treat customers right and…read moreprioritizes the customers needs over all else Mike Geberth

Ian is extremely responsive and friendly to work with. He offered honest opinions and shared pros…read moreand cons with each options for basement remediation issue. I will not hesitate to reach out to Ian again in the future (hopefully not too soon. :-)).

In March 2024, I had Mike come out to repair my kitchen ceiling from water damage. He was quick to…read morerespond and reasonable with his cost. Im happy that I chose his services because he was very thorough and communicative throughout the whole process. He inspected my kitchen for mold, replaced my ceiling and crown molding, and painted everything for a smooth finish. Mike was very professional, honest, and a pleasure to work with. I would not hesitate to use him in the future!

Michael is fantastic--I highly recommend him. He is responsive, honest and trustworthy. And his…read morework is fantastic. He replaced drywall in our basement after a flood and took care of mold that had grown as a result of the clean up not being done properly by Servpro. He is taking on several other jobs for us and we will hire him anytime we have a project without hesitation.

OMG. Mike and his remarkable team jumped in to deal with a burst water line on my street that…read moreflooded my basement and those of my neighbors. They responded immediately to deal with the ruined rugs, wet drywall, and everything else when I was completely overwhelmed. They came back every day to check the fans and dehumidifiers and were so pleasant and understanding while they did so. Their fast response ensured that my path to a dry basement was a smooth one. AND, they came in under the initial quote. I simply cannot recommend them enough. THANK YOU!

My family needed help getting our grandmom's room sanitized after she had a pretty serious fall. It…read morewas a small job, but we didn't have any able bodied family members available to help at the time. And we wanted to call a professional because the job involved bodily fluids. Pro Action Restoration were very understanding and helpful on the phone. Their response time was incredibly quick and they got the job done right. They went above and beyond. It gave our family peace of mind knowing grandmom has a clean room to come back to when she's discharged from the hospital. I highly recommend this company.