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    Phoenix Essence

    5.0 (2 reviews)
    Closed Closed

    By appointment only

    Updated 2 weeks ago

    Services - Phoenix Essence

    Manicure

    Phoenix Essence Photos

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    2 years ago

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    2 years ago

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    Sabrina B.

    Thank you so much! I'm so glad you love it!

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    Gradient Nail - My Gradient Nails

    Gradient Nail

    4.7(869 reviews)
    3.7 km
    $$

    I ended up at this nail salon after complimenting someone on her beautiful nails, and she gave me a…read moreglowing recommendation to come here. I came in and they got me into the chair very quickly, even with a busy schedule, and they did my mani-pedi at the same time! They did such a beautiful job and paid attention to every detail, redoing things here and there to make sure everything was absolutely perfect. I also had a wax done by Lily, and she was SO patient and kind--I barely felt a thing! She made sure every hair was removed and even triple-checked her work. Overall, it was such a great and relaxing experience. You can really tell that quality matters here, and I never once felt rushed. I would definitely come back the next time I'm in Hawaii!

    I'm absolutely in love with my nails! Lily (one of the owners) truly exceeded my expectations,…read moreevery-time. Been going here for years now and every time I have an appointment I always look forward to it and very excited. From the moment I sat down, she was so warm, professional, and detail-oriented. She took her time to understand exactly what I wanted and executed it flawlessly. The shape is perfect, the ombré blend is so smooth and clean, and the finish is super glossy and elegant. I've gotten so many compliments already! You can really tell she takes pride in her work -- nothing felt rushed, and every detail was carefully done. Not only is her work beautiful, but their new location was super spacious, clean, hygienic, and comfortable, which is so important to me. She's incredibly talented and consistent! If you're looking for a nail tech who delivers high-quality, stunning results every single time -- she's the one. Or any one at this salon I Highly, highly recommend!

    Photos
    Gradient Nail - What I got

    What I got

    Gradient Nail - White gel polish with white chrome and hard gel on top

    White gel polish with white chrome and hard gel on top

    Gradient Nail - What I asked for vs what I got. Really not sure why the glitter was added? Also my cuticles are scabbed and sore day after

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    What I asked for vs what I got. Really not sure why the glitter was added? Also my cuticles are scabbed and sore day after

    CiCi Nails - Ayeeeee

    CiCi Nails

    4.0(199 reviews)
    4.0 km

    I had a great experience with don he's such a great guy and he was very nice and funny he talked…read morestory with me the whole time he was doing my pedicure:)

    This was my 4th visit to CiCi Nails. My best experience was my 2nd visit when Don did my gel…read moremanicure. Unfortunately, today's visit was not a good experience, and there were too many issues to overlook. Before coming in, I texted Tina to book specifically with her and Don at 3:45pm and confirmed pricing at $90 total, $50 for gel manicure and $40 for a basic pedicure. When I arrived around 3:55pm, I was told it would actually be $95 due to a $5 gel removal fee that was never disclosed upfront. That immediately left a bad impression. When I arrived, both Don and Tina were still working on another customer. Don brought me to a pedicure chair and started my service, and I initially appreciated his attention to detail. At the same time, Christy began removing my gel polish. Then two walk-in customers arrived, and Don stopped mid-service on me to attend to them. My appointment was interrupted and handed off. Tina never transitioned to me as expected, and Christy ended up finishing my pedicure. The bigger issue is that my pedicure was incomplete. My toe cuticles were not cleaned and my heels were not scrubbed, both basic steps listed in their service description. I know this because I watched Don perform those exact steps on the new customer next to me after leaving my service. When I raised this, I was told it had already been done and that I must have "fallen asleep," which was not true. That response was frustrating and dismissive. During my manicure, Christy attempted cuticle work but cut my skin multiple times on two fingers to the point of bleeding. I had to wash my hands to remove the blood, and antiseptic was applied afterward. As I write this, my fingers are still throbbing. To be fair, she did shape my nails evenly and the final color turned out beautifully. I also understand her method of curing one or two nails at a time is standard for gel application. However, she repeatedly commented on how "short" my nails are even after I explained that is my preference, which felt unnecessary. After the manicure, there was no hand or arm massage at all, despite their gel manicure including a 3-minute lotion and massage. This was another expected step that was skipped. I do appreciate that they try to accommodate walk-ins and that the staff were working hard. I still left a 20% tip because of that, though in hindsight I do not feel the service warranted it. They also charge an additional 3% for credit card use. Overall, the experience included a price discrepancy, service interruption, incomplete services, painful cuts, and a lack of accountability when concerns were raised. I will not be returning and would caution others before booking.

    Photos
    CiCi Nails - Final toes.

    Final toes.

    CiCi Nails - Christies xmas creation

    Christies xmas creation

    CiCi Nails

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    Phoenix Essence - nailtechnicians - Updated September 2026

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