Helpful and definitely cheaper than other computer repairers. My husband's computer was fixed with…read moreout any sales pitch.

Wonderful caring experience that follows a previous worthwhile experience…read more I selfishly hope they are available for me next time I need them...because I can envision them being overrun with clients.

I called IQ Computer Services when my work email crashed. I'm a independent consultant and can't…read morework without email. Marcus came the next day and spent 3 hours fixing the issue. It wasn't inexpensive but worth it! I would use them again.

Be aware! Scammers. Zero stars I called this company for…read moreservice my computer. I was negotiating, asking for pricing. Marcus agreed 150 flat fee to repair my computer lap top. Once I arrived to drop off my computer in Glendale MD, that (btw it not business but house). The man asked me to pay a $49 deposit. After one week that my computer away for me I receive a call from them telling me they will start diagnoses my laptop and let me know the total amount. I requested to cancel the service because I received a flat amount of $150 And I requested to come by to pick up the laptop. I haven't get my computer diagnostic or any file or document show diagnostic on my computer I haven't got any paperwork. I still haven't received my $49 deposit back None of their numbers answer my calls They try to get away from here without give the deposit back. They totally scammers. Trying to rip off an up-sale costumers the bad way. Now I need to run after my bank and look after another computer services provider.

I highly recommend Will and Nicholas for your I.T. issues. They are both very knowledgeable and…read moreprofessional. Will charges by the hour so you get exactly what you need - which is a great business model for individuals with I.T. challenges. I had the unfortunate experience of opening a evite dinner invitation attachment on an email from a known acquaintance which turned out to be a Remote Access Trojan (RAT). I tried several times to clean my hard drive with Nord VPN Threat Malware and Malwarebytes programs which found nothing. A backdoor was established on my laptop and I could see the intruder's mouse pointer navigating throughout my laptop while my mouse pointer was disabled. The only solution to stop it was to sever the internet connection. The issue persisted for several days when I would reconnect the internet. The intruder wasn't always present but I could see when they were. The intruder got into my Google password manager, Quicken account and attempted to make Amazon purchases. I was running out of airspeed and ideas and recognized that I needed professional assistance. I researched locally for an I.T. firm and found Will Get IT Done. I met with Will who examined my 7 year old laptop and he recommended I simply replace it as the cost to wipe it clean/replace the hard drive and reload would be comparable to a replacement. Although working just fine prior to the intrusion, given the age of my laptop I took Will's advice and purchased a new laptop. Will and Nicholas transferred all of my clean files from the old to the new laptop in their lab leaving the RAT in the old hard drive. I am now back in great shape. The total cost was well worth it for the peace of mind. If you need any I.T. assistance do not hesitate to give Will and Nicholas a call. They will deliver!

Jonathan, I am so sorry I didn't write your review sooner. You are undoubtedly one of the best…read moretech support persons I have ever met. Your knowledge is incredible from computers to printers and even televisions. You are also so patient with non-tech people such as myself. Soon (I know I say this all the time) I will be purchasing a new Mac and you will be by my side or at least on the phone. Thank you for all you do for me. Without you I would be throwing this Macbook out the window. Judi Jones, Annapolis

My son got milk in his computer and we thought it was dead. Kevin came out, on a Sunday, to see if…read moreall was lost. Kevin made sure that the battery was working and even sent us a link to get the correct battery. He is personable, professional and helpful. Would highly recommend him.

From the owner: Since 2020, KTG IT Solutions, LLC has been a leading provider of Electronics/Computer Repair and IT…read moreconsulting for residents, small and medium sized businesses in Maryland. ​ “Computer repairs FOR any complexity.” “KTG IT Solutions guarantee to meet all your technology repair needs. We are fast, affordable and mobile! Technology plays a major role in our lives. During these unprecedented times, the world is relying on technology now, more than ever. When your desktop, tablet, or laptop needs a fix, you should have an expert to handle your repair. That is where we come in! With over 10 years of experience in the electronic repair industry, KTG IT Solutions is reliable to get the job done quickly and effectively, providing the best in customer service.” “A trusted source…” Best Prices Quick/Convenient Repair Time Experienced Professional We can come to you! “Remote and mobile…” We provide Remote IT Solutions to examine your unique PC needs. Our professionals are experienced in dealing with critical PC challenges.

Found this business from a Yelp search. My computer hinge came apart. Winstonn communicated well,…read morevia text & call. And was flexible with me to be able to meet at his house & drop off my laptop. The issue was the left side hinge that someone came undone. He left me know he needed to order some screws and the updated price. Once he had the hinge "fixed" he didn't like the way the laptop screen now "stuck out". So he brought a new screen/backing for my laptop. Since he was not personally happy with the way it looked, he offered to buy me a new/used latop. I never saw it with the "poked out" screen but I would have rather kept my laptop. He said he would take some time and research for laptops of my specified specs. So, I said okay. Please let me know what you find before making any purchases. A few days later he calls and tell me that he opened up my laptop, saw water damage, and now miraculousy my laptop NO LONGER WORKS. The screen does not appear - even with external monitors, just black. This was very disappointing and frustrating. Laptop worked fine before I dropped it off, with the exception of the hinge that came undone. Not sure why he didn't check everything (atleast turning it on/off) in the beginning. I even asked if he wanted the power charging cord when I dropped off the laptop. Still dont understand why he would offer a new laptop and then a few days later say my laptop doesnt work and he's not going to replace my laptop. I paid $170 for the service & to get my laptop back, that is NO LONGER works now. Ultimately, I had to purchase a new laptop. I personally would not recommend Added for owners comment : I would not drive nearly an hour back and forth and pay to get the hinge fixed on a broken laptop.. Please, let's be serious here. laptop worked perfectly fine before and when I dropped it off to you. I even sent you pics during our texting. And I offered to leave my charging cord so you could keep it charged etc. as needed. Also, I am not a "computer tech" why didn't/don't you ask questions before anyone drops equipment off to you to make sure you are not wasting yours or anyone's time? I am not being dishonest here or with my review- and I greatly don't appreciate you calling me a liar. Think my review is still fair and told you in person I was disappointed in your service. I waiting patiently for the fix, which you already ordered both parts - and then you asked me WEEKS after the purchase of parts & from when I dropped it off, you asked about water damage for which I said yes- water may have gotten into like two years ago - however it still worked fine for an almost 4 year old computer, so why would I think to mention that? Also, if there was water damage and the laptop was inoperable I would have gotten a new laptop years ago and not went to you to fix a hinge. Perhaps ask questions of customers and their equipment before you take on their project and for you to educate them, for all parties to agree or decline for you to take on their project upfront? That would be a recommendation for my honest, fair review here There is nothing more to say here, I don't generally go back and forth with people but you're trying to defame my character and I don't appreciate that. We will leave my review at this, You seem to have pretty good reviews so ppl can base their desire to use your service on those . I just didn't have a good experience. Good day

Responded quickly to request, was very respectful and kind, seemed credible and reliable, offered…read moreaccessible pricing options. My laptop still has issues, but I was given proper solutions to work around them. I would definitely return and recommend his services to others.

John is the best! Knowledgeable, helpful and honest. Call him you, won't be disappointed.read more

This is an update from my previous review of Computer Island on Kent Island. After much waiting…read morefor the agreed compensation for a Microsoft program I was forced to buy because John , the owner I assume, didn 't return my calls. I finally got LESS than half of the actual cost. The entire process of trying to get a response tfrom John was well over a month!! The work they did do was well done and Leslie the tech/ receptionist was extremely helpful and friendly. Kathy Veltman