I arrived at the Shawnee location at 7:45 PM, on 4/7/2025, and the window shades were already down. I pulled on the door handle and found that the door was locked. I tried knocking and no one came to the door. Not too long after I went back to my car, the entire staff came out the door. It was still not 8:00 PM. When I confronted them, they argued with me about whether the door had been locked or not. Then they asked if I could come back at 9:00 AM the next day. I needed URGENT Care, not NEXT DAY Care! Very poor service experience. I will drive out of my way to NOT use this facility even tho it is very convenient to where I live. read more

Writing this review before I drive away because I had a great experience! I called a few different urgent cares and this was the only one where someone answered my call within a few rings. All the staff was friendly and knowledgeable and helped take care of me! I would recommend this place and will be back in the future. read more

Prompt appointment schedule online and quality care and diagnosis. Would use this service again.

called to ask questions and the NP on staff Laura Fisher was extremely rude. She was quick to judge and assume and when I told her that she was misunderstanding me she didn't even care to try to get an understanding. was very judgmental in the situation. quality of care was very poorly handled. read more

Walked in with a pretty high blood pressure. It was reading about 170/90... I was turned away and told there was nothing they could do. We asked if they could just check the blood pressure to make sure we were getting accurate readings and they said no. I might add that it was around 7 PM and their closing time was 8 PM. I was told the best they could give is to go to an emergency room. It's safe to say that I will never go back read more

This is what really hurts. I am shocked! I was denied care by the urgent care center on 66th street because. I fell at the Mid American ball complex and twisted my ankle, foot and gashed my knee considerably. This clinic was recommended By one of the medics at the ball complex. I called to confirm they accepted tricare and asked about cash payment. I asked if they could handle this type of wound care. We are tri care prime and I had cash to pay the co-pay, Which would have only been 31 dollars. I did not have a credit card with me. She demanded a credit card in case they wanted to charge me more. I know tricare prime rules. She told me to leave and told me to go else where. She never gave me back my military IDCard. she and the young man there pretty much gave us the good riddance as we left. She Had kept my ID card. While headed to The Er in Leavenworth, I called because I did not remember her returning it to me. When I called as we arrived in Leavenworth she said she didn't have it. Clearly a lie! Then I told her it was a federal offense for her to keep it! Then she admitted she had it said she put it in lost and found. She told me to drive back to get it, they close at 5. Really I'm in pain and ripped open and already at the parking lot of the ER in Leavenworth. Thank heavens Saint John hospital is took care of me. We did not get out of the ER until almost 6pm. Just before 5pm Hubby called their clinic back and told them they better mail it to us ASAP. They agreed they would. She then called back and said she wasn't going to mail it, they did not want the responsibility of the risk. Guess she should have handed it to me at the door when demanding we leave. She told my husband he had to return to Shawnee on Sunday to pick it up. He picked up today from a different front desk person. They seemed a bit anxious in trying to locate my ID and had to call someone else to find it. We will be filing a MP police report About their antics and reporting them to tri care. I do want to say the bright spot was the sweet kind nurse at the urgent care. She was attentive and caring. She appeared shocked at the office clerks attitude. I would not recommend my worst enemy to be treated at the Physicians Now Center. Hindsight foresight, I don't think physicians now could have Given proper treatment or care For this wound. No one wants to be in pain and treated in a hostile manner! because of lack of care I am losing a flap of skin because of a Lack of blood flow To the area. Timely treatment could have prevented this! Saint John ER cost me more in time and money but in the long run worth it. They are a great hospital, just busy. I received multiple exrays to access the damages, was throughly power washed, scrubbed of sand/dirt imbedded deep in the folds of the wound, stones picked out of the wound, then I received 11 sutures And antibiotic. They accepted cash payment in full if the tricare coshare, had ice packs and allowed my husband and daughter in the treatment room with me the entire time. I thank God, even though I had to wait longer, stay in pain longer, that I received good care in my own community and elsewhere From Physicians Now. read more

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Patient beware. Physician Now Urgent Care has their billing set up that you provide a credit card in order to see a physician. I had medical insurance and a credit card however their billing is to busy charging patient credit cards to file a medical claim. My current medical insurance makes it very easy to see if a claim is approved, denied and even partially denied but Physician Now Urgent Care never will utilize that payment option. In signing their waivers, they make it that you give up the right to contest or chargeback an amount. Instead of calling my credit card to contest, I decided to make sure others are aware of their lazy medical billing department. read more

Visiting a doctor is not something I do very often and Physician Now is Shawnee reinforces why. I walked in with stomach issues and the first thing they ask me is where is my mask? Come on, is that the first thing you have to say to me? They proceeded to sell me a mask for $2. In pain and didn't have a mask so purchased one. The check in process is painful as you have to remember to bring your phone as they want you to check in with that. I didn't have mine so they reluctantly let me check in with paper docs. Once I made it to the room where the doctor comes in the nurse begins asking some of the most asinine questions about pain. Beside manners were a 5 out of 10. Very clinical place so don't expect them to provide care just urgent fix you up and out the door. Also, they take credit card on file to bill you when the bill comes through but they can't tell you how much. That will cause you stress and they are very rigid about this. Beware. read more

This place is a joke. I've always gone here considering I don't have a primary care and it's just easier to go to urgent care. When Dr. Emily was there her patient care was outstanding and she always made sure to listen to what I had to say. I never even saw a doctor only a nurse practitioner which i'm not found of. Long story short, the nurse practitioner never came back into the room after running a few tests. The FRONT DESK lady come in to give me my results which is so odd and horrible patient care. I was about to walk out kind of confused as to what the diagnosis was. I walk out to the front and the nurse practitioner is standing there talking when she could have easily came into the room to explain the medication/diagnosis. Won't be going back here. read more

Let's be honest: a trip to your local urgent care isn't usually a matter of life or death. Still, you're there for a medical-related reason, which means you probably don't feel great and just want some a.) professional help to get you back on your feet and b.) no unnecessary hassle. Physician Now Urgent Care strikes out on both counts. Practically the second you walk in the door, they want your credit card number. And they run it. Immediately. Who cares if you don't even know whether they can help you with your problem? By god, they're going to get paid. I'm used to reading the "pay us or we'll cut off your fingers one at a time" disclaimers that a lot of places slip in with their other paperwork, but the grab-the-card-and-go mentality at Physician Now Urgent Care makes the other places seem timid. Needless to say, it doesn't seem like your well-being is their top concern. On my visit the facility didn't seem busy, but I still waited forever. Once I got into to see the doctor, she ran some standard tests and diagnosed me with conjunctivitis. A.k.a. pink eye. Uncomfortable, yes. Easy to cure, sure -- assuming the doctor gives you the correct prescription. Unfortunately, when I picked up my prescription and read the instructions, it said to apply to ears -- not eyes. So after two hours at Physician Now Urgent Care I'd not only surrendered my credit card information to a company that didn't provide the service it promised, I actually had a prescription that could have made things worse if I hadn't bothered to read the label before using it. And yesterday their charge showed up on my card, reminding me again just how badly this company failed to deliver on the service I paid for. I'm lucky to have pretty good health and little need for urgent care services. But the next time I do you can bet I'll waste a little more gas to seek help from a place further away that puts patients before profit and has doctors on staff who dispense prescriptions that help rather than hinder my situation. read more

This place was great, the Doctors were great and they really cared about me. I had an accident and got 18 stiches and came really close to losing my eye. The Doctor took her time and cleaned the gashes very well. After she thought that she had removed all of the forien abjects only then did dhe stich the cuts up. She did a great job and i couldnt of asked for better care. And it was not expensive like the ER. But i got taken care of like i was at the ER. I would recommend this place to everyone. read more

We have visited this location a few times when unable to see our own doctors. We have been satisfied with the service we received, even when their bedside manner has been a bit abrupt. In fact, despite having been to my own doctor for the same reason a few days earlier, the doctor here detected an additional complication, resolved it, and then gave me a stronger antibiotic. The doc was nice but down to business. They are not there for your 'overall' health like your primary *should* be, but for the matter of the moment; your overall health in how it relates to your current need is necessary, but not primary, to them, and I'm fine with that. Their diagnoses have always been spot on, and they have referred us to the ER when it was necessary, and have been quite helpful. The wait can be hit or miss, but the service I received on a mid-afternoon on a Saturday was quick and helpful. As for paying up front, many regular practices require that as well. read more

Very impressed how responsive the clinic is. I reached out on FB to look into CV19 testing after contacting other clinics whose testing appointments were backed up for a couple days. These folks worked me in in a timely manner and were very professional and helpful. Glad they're in town. read more

Over Christmas I got covid and walking pneumonia (diagnosed elsewhere). 11 days after this I was still coughing. I went in to make sure that the pneumonia had cleared up as my uncle had just died from getting covid then bilateral pneumonia. I just wanted to make sure my lungs were clear which I had to explain multiple times. Now the reason I went to this clinic is the other clinic I had been to did not have x-ray and they said if I needed to follow up I would likely need an x-ray. To avoid paying for 2 dr.'s visits I just went here. While waiting for the dr to come in I could hear her and the nurse outside the door talking about me and how they were annoyed that I would come in when I had covid. Per cdc guidelines the current isolation period is 5 days. They were being super rude and condescending. Then the dr comes in and for the 3rd time I had to tell her why I came in. I Just wanted to make sure my lungs were clear. My widowed aunt called me bawling because she was worried I was going to die. Ok I didn't want to be there and if it wasn't for her I wouldn't have gone in. I shouldn't have had to go through all that and would highly not recommend stepping foot in this place. But, hey I got to pay $135 to be talked down to like I was an idiot. Good times. read more

This place is GREAT! It doesn't look like much from the outside but once you walk through the office doors you will be pleasantly surprised. It is clean, well decorated, and much roomier than it appears from the parking lot. We have actually visited Physician Now twice in the past two weeks. We initially went for a quick sports physical for my daughter. IF YOU LIKE THEM ON FACEBOOK SPORTS PHYSICALS ARE ONLY $35! I called College Park and their price was $60....the CVS and Walgreens clinics were around $50, so finding a physical with an MD for $35 is a bargain! The doctor we saw was fantastic. He really took time with us, and he was great with my 12 year old. He is also a concussion specialist who works with the NFL, and several local high school teams. That is what brought us back for visit #2....a nasty run in with a head and a door frame. Although the concussion specialist wasn't in until 3:00 on our second visit, we saw another doc that was equally as impressive. She was kind and patient, and she didn't seem to be in a hurry as doctors tend to be. Both doctors seemed genuine and knowledgeable. The nursing staff and the office staff were all very kind and easy to work with. We will absolutely be back! read more

I can't say enough good things about the staff at Physician Now Urgent Care. My husband and I were very sick upon returning from vacation and needed medicine for severe stomach cramps. We called the morning of the 4th of July and were informed that they were open until 1pm and that we would need to be there by 12pm to ensure we were helped. We got there and had a pleasant conversation with the receptionist. She was compassionate and not hurried at all--even on a holiday. We waited no more than 20 minutes to see the nurse. Next, we spoke with a very sweet nurse who took her time with both of us as we explained our problems. She had worked several hours at another hospital the week before, so she would have had every right to be short and grumpy with us, but wasn't either. She was nice and understanding. Lastly, we met with Dr. Volk. Dr. Volk went above and beyond meeting our expectations. She too, was not in any hurry at all. She asked us about our health in general as she noted other medications we were taking. She offered advice when she could have simply read over the prescriptions without comment. She is a doctor who is a doctor because she cares about her patients. She has taken the hippocratic oath in good faith. Dr. Volk prescribed both of us a medication that began working within 12 hours and has given us much added relief ever since. Today, a Sunday, we received a follow up phone call from the office to see how we were doing. We cannot thank Dr. Volk and her staff for all of the time, attention, care, and compassion given to us in our time of need. Praise God for you ladies and thank you so much for all you do! We will let our friends and family know they can entrust their healthcare to you in their time of need as well. read more

The last thing i want to do when i have a fever is wait around for 20 minutes. they help like 10 people at one time so it takes forever. i sat there for two hours. they tested me for strep and mono, i literally just have a sinus infection and want to go home and go to bed. read more

Great Urgent Care, very fast and efficient. Was helped in a fast manner and the staff members were very polite. Would recommend to anyone nearby. read more

I love that this urgent care is available. The doctors here are so accommodating and compassionate. They get down to business and help you figure out a solution for your issues! I Will be going here for as long as they continue to do top-notch services. read more

Great place. My 4 yr old needed a nasty hook cut out of her foot. Every staff member helped her feel as comfortable as possible and they did a great job. read more

Worst experience ever with a doctors office. Stay away and tell your friends to stay away. 1st they want your credit card and won't see you without one. Then they promise they won't run your credit card before sending an email letting you know when it will happen. Wrong answer. They did NOT email or call or any other type of communication to let me know that they are charging my card like they said they would. I should have ran when they asked for my credit card. The office personnel all had attitudes that they were being bothered because I was there. Then the doctor has me get a chest x-ray. Then they tell me there is a problem and I should see my regular doctor. They did nothing to help me, but they made sure they got their money. This office is a complete scam. If you can wait to see a real doctor you will be better off. I will never go here again. They SUCK!!! read more

The care was fine; long wait, but that's not something they can control. I had simple bronchitis; it was a 5 minute or less visit once it was my turn. What is NOT fine at all is how they bill. At least for my situation, I have Aetna insurance. I found out AFTER I WAS CHARGED that they bill Aetna a flat $128 for pretty much any standard visit (called a S9083 charge, so I was told by the billing company). Plus other charges if they do more than a 5 minute visit with you. For me, it was $128. Their arrangement with Aetna means that Aetna charges that against my deductible. No copayment charge, as would have applied if I'd seen my regular doctor. So here's the bottomline, if you HAVEN'T met your global deductible from your insurance, and if you HAVE a fixed doctor visit copayment, then save yourself a ton of money and go to your regular doctor. This visit would have cost me $35 copayment at a regular doctor's office. But by going to this 'quick clinic" (that was not quick at all), the clinic and Aetna have a deal worked out so that I have to pay 100% out of pocket and the doctor visit copayment doesn't apply. And to add insult to injury, when I called to inquire/complain, there was no apology, no support. Just 'not our problem. you gave us your credit card and signed the waiver. You should have known what your policy covers.' When I said, "yes, but I didn't know what you were going to charge or that the copayment that is common at a doctor's office isn't how we do it, " I was told, "Well, our name is Urgent care, so you should have figured it out." And this one final dig, "YOU SHOULD HAVE READ YOUR AETNA POLICY BEFORE YOU CAME." Really? Shame on you. I am sure you read your iTunes contract before downloading too. Sure. Legally, I am sure they are correct. But sometimes that's not really the issue. Terrible Karma guys. read more

I had a great experience today. My mom, my son and I got sick and went to the Urgent Care today. Dr. Joe was super nice to us, he even played with my 2 year old. He explained everything to us and took the time to listen. I highly recommend this place. He saw all three of us in less than 1 hour. Thank you Dr. Joe! read more

Our family had just moved to the area and husband had been suffering for a week with severe ear pain, drainage, diffuculty hearing.....ear infection- right! Wrong! Should have known surrendering your credit card before even being seen was a BAD sign!! He did get in and out fairly quick, about an hour and a half, but that was the only good thing I can say. He was told he had swimmers ear. Sent him home with prescription for ear drops. After a week of more pain, called back said the drops weren't working. Still had all the inner ear symptoms, was told there was nothing they could do unless he came back in. So glad he went to another Urgent Care....and was diagnosed with an inner ear infection, got meds and was on the mend in2-3 days. I look today and my bank account got charged 165.00 from Physicians Now. WOW- no bill, no payment plan, just a big fat surprise withdrawl with nothing to show for it!! read more

We have made sure that everything is ok with our insurance and it's been over a month--- they still have not refunded our $250. The office manager is rude and uncaring. It's so completely unbelievable that any business would operate this way. read more

I would in no way ever consider going back to Physician Now Urgent Care. I took my daughter, who was having severe stomach pains, at 6:45 pm at night, and we were immediately and rudely refused treatment. The person at the front desk told me that they were closed at 6PM which the sign and website clearly indicate they close at 8PM. When I pointed out that the sign clearly says 8PM, she again rudely insisted it said 6PM and refused to see my daughter. It is completely unacceptable for a medical practice to refuse service to anyone simply because they don't want to work. I am astonished they are still in business. read more

The worst care I've ever had. The front desk is a joke and is a complete bitch. The do. If u can say that is more concerned with his credit then his hipo credit oath . He tried to send an aging to the er for a coughing fit then treat him. Witch is there fucking job. Not to be leasted from the job at hand. The worst cold n flue out break in history this tool wants everyone to get to the emergency room where Hart attack and infent children r at risk for the flue.duh the er doesn't want them there. And u r an er doc. Really. This was the worst experience I've ever had in the medical field. What a joke. And I'm not from here but my best friend is a doctor and after talking with him he agreed that my visit was bullshit. And not a reasonable visit... I can only say my visit sick to my core. Was a wast. I and my wife after being attacked for her opinion I will never step foot in this egomaniacal god complex so called medical clinic. read more

Can't say that the Dr's are good or bad because I never saw one. I came in as a new patient and filled out my paperwork. There was another patient waiting in the waiting room as well. The front desk associate motioned for my attention and then called me by the wrong name. She mixed me up with the other patient. No problem. I corrected her. Then she called the other patient up to pick up my insurance card and license. The lady handed it back to her and explained that the documents weren't hers but mine. Glad she was paying attention and didn't walk off with my drivers license and health ins card.. Also, we didn't look anything like each other. It was just complete oversight. The other patient was called back and I waited for I'm guessing 15 minutes more. Thirty minutes go by before the other patient is coming to the check out area and kindly lets me know there isn't a dr there. That is when the nurse and receptionist decided to tell me that "the dr is missing." I clarify that he is missing and his whereabouts are unknown concerned for his safety and then they expound that there was scheduling issues and he probably forgot he was supposed to come in that day so they were trying to get ahold of him. They explained they were notifying patients as they bring them back in the rooms. I didn't have time to wait and basically wasted 30 minutes to see a dr when they could have just shared that information as I walked in the door. Sadly. I'll never go back to see if the drs are good because of the front office customer service. read more

We have visited this Physican Now Urgent Care location several times and have always had a positive experience. I highly recommend this Urgent Care! Their hours are convenient, and they have x-ray capability on site, which saved us a trip that we would have had to make had we gone to our primary care physician. Their diagnosis has always been great and the physician and staff were very friendly. read more