These guys moved a baby grand for me. I was impressed with how quickly and professionally they did…read moretheir work. they were extremely careful and knew exactly what to do. They did a great job at a very reasonable price. Highlly recommend.

I used these guys last year when I downsized into a 2/2. They sent me 3 of the hardest working…read moreguys ever. They got me packed up, moved across town, and unpacked in 5 hours flat! I've already recommended these guys to 5 of my friends. I'm getting ready to move again and I'm calling them because I trust them to do a great job. Used them 3x since 2018. Always impressed with their efficiency and attention to detail.

Ken Smith is: 1. extra conscientious about his work, 2. Expert in Piano repair, and 3. Charming…read moreperson to visit with. I highly recommend Ken for your piano and tuning needs.

I hired Ken to restore my piano in August of 2020. Not only didn't he not complete the job, his…read moreworkers (teens) dropped my piano while carrying it out and caused damage to a corner which Ken removed to repair and never returned. As of November 2021 I have reached out to Ken several times, he has never returned my call. Ken told me he was working with others to figure out what needed to be done to get my piano up a d running. I paid Ken $2780 up front for the job! What a mistake. I'm in the process of filing a civil court case. What a disaster!!

He is very knowledgeable, professional, and did an excellent job tuning my piano. He was punctual,…read morecourteous, and took the time to explain everything clearly. Highly recommend his service.

Pros: Knowledgeable, easy scheduling, clear pricing, and no pressure…read more Cons: None--everything went smoothly. Francesco is highly knowledgeable and professional piano tuner who made the entire experience seamless. He worked on my older piano (which hadn't been tuned in over a decade) and explained all my options in detail, including their costs, without being pushy about which to choose. Scheduling was easy through text messages, and he was flexible with appointment times. Francesco also gave me a heads-up on his arrival time, which was very considerate. His pricing was clear and upfront, so there were no surprises. Overall, his expertise, personable approach, and transparent process made this a fantastic experience. I'll definitely be using his services again and highly recommend him to anyone needing piano tuning or repairs.

On time; Hard worker; No nonsense; Knows his stuff and the piano sounds right after he has done his…read moremagic: Perfect!

Matthew is excellent and unassuming. He comes to your house, charges you a very low rate and let's…read moreyou know before he comes what it will be and sticks to it, unless there is something seriously wrong which he will show you. He is professional and my piano never sounded better! Highly recommend!

Minutes after I posted my bad review about this company. They reached out to me to address and fix…read morethe problem at their expense. I regret posting my bad review without giving them time to make things right. Sometimes we post quickly out of frustration and anger. However, I am a very satisfied customer and will continue to use this company for my future piano moves. And, I apologize for my actions and hope consumer faith can be restored with Action Piano Services. They take care of their customers. Dec 22, 2020.

Ron Owensby provides the type of craftsman-oriented piano service that would typically only be…read morefound in more sophisticated markets like New York City. They do not tune. They do everything beyond tuning: voicing, damper felt replacement, tuning pin re-sizing. REGULATION (their main service)... We are beyond blown away by what Action Piano Services did with our 1917 Schiedmayer grand, a piano we were fortunate to acquire from elsewhere -- a fine instrument visually and structurally, but in need of the kind of TLC that only someone with decades of experience could provide. I am not sure if anyone else in the Houston area does this kind of work.

broke my entertainment center, broke my electric skillet, and my $250 crockpot is missing... to my…read morewater bottles... Which I wouldn't have minded if they had just asked me... Was told that they would pack me, move me, and unpack me for the price I paid... But did not unpack... In the move took over 10 hours to go 20 miles... Do not recommend!

They were extremely disorganized and after paying them they told us that they didn't have anyone to…read moreunload so we would have to arrange and pay for unloading. Then after we hired a few men they showed up with a crew to unload. Very poor management. I would never consider using them again. Ever!

You're never to old to learn a new hobby. I have zero musical skills but decided to learn my…read morefavorite piano melody, Claire De Lune. It's been 3 months and I can read notes and play with both hands. Keith is my teacher and he's extremely positive even when you know he wants to put plugs in his ears, lol. It's $40 each 30 min session. Follow a dream and check off playing the piano on your bucket. You will thank you!

I am in the market for a baby grand/grand piano. I visited Houston Piano Company (HPC) because a…read morefriend recommended this place. HPC was easy enough to find. It's tucked away a bit from the busy road, but you shouldn't have any problems. The parking lot was small. I visited on a Sunday afternoon so my car was the only car in the parking lot, but I was still thinking, "I better park in a way that I can easily backup or get out with my big SUV." The front door to the business was locked and you have to ring the doorbell. My first impression was, "it is wall-to-wall pianos. It was tight. There really was barely enough room to walk down the "aisle". Think of it as, if you're sitting at one of the pianos, people would have to jump over you like Super Marios Bros. style to get to the other side. They have more than one building and the other building wasn't as "tight". Our salesman, Larry, was quite knowledgeable. He asked us questions such as what we needed, price range, size, etc. He had us play on various pianos and explained to us the intricate details about each piano. Does Larry know pianos? Yes. Is Larry a salesman? Yes. We were in the market for a used piano, but they really didn't have used baby grands. Most of the used pianos were uprights. In the end, Larry helped us narrow our choices down to 3 pianos. Of course, the one that sounded the best was also the most expensive. In the end, we had to think about it. It is a big purchase and one that takes up a lot of physical space in your home so I urge everyone to sleep on this decision. What I appreciated about HPC is that they are knowledgeable about pianos. What I didn't appreciate was the fact they didn't tell me that the fancy piano I almost bought was not actually "German-made". It's made in China. Nothing wrong about Made in China, but if I'm spending this amount of money, I would like to know all the details. In the end, we decided to keep looking. Final verdict: I would not buy a piano from here.