If I could give this place 10 stars, I would. I been knowing Walter for years and Maiya and the whole team there are always so incredibly genuine and helpful, informative, and all-around always knock it outta the park for the years I've been coming to get eye exams, contacts, and glasses. It's to the point now that go outta my way, coming from the DTLA area, all the way out here, because they never fail to take care of me. I won't even blink at another spot in my neighborhood even if it's more convenient, that's how astounding of a job Pico Optometry does. read more

The optometrist is awesome and so is his assistant. Fixed my glasses actually three pair of glasses while I waited.

My usual optometrist closed their nearby location (and didn't have any Saturday appointments for another 2 months) so I decided to try out Pico Optometry. Once I confirmed they accepted my insurance, I was able to schedule a weekend appointment for an eye exam that same week via email. At my appointment, the person working the front desk was very warm and polite while I filled out new patient paperwork and waited to be seen by the doctors. I had two different doctors do my eye exam and prescription check, both of whom were friendly and completed the process quickly (admittedly, I was the only person there, might be different on a weekday). Afterward, I went back to the lobby to select my frames. The first section of frames are all lower priced which were free with my insurance allowance, although I did have to pay ~$200 due to the type of lenses I picked. After paying, I was informed that it would be about 7-10 business days for my glasses to be ready for pickup, it ended up being 8 calendar days. When I picked up it was just a quick adjustment and I was in and out within 5 minutes. Will definitely come here for my next pair of glasses/future eye exams if my insurance doesn't change. -Small parking lot -Offers weekend appointments (call or email) -Large range of available frames (from cheap/free with insurance to luxury brands) read more

Pico Optometry - Eyewear & Opticians Near Me - Los Angeles, California

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The staff is very professional and helpful. I'm always happy with the whole team. The experience is efficient and throughout it I think I am understood and treated well. read more

The absolute best, service, choice of glasses under insurance... I am so grateful after the worst Robertson optometrist took over Dr. Kumar practice... nightmare Highly recommend Pico optometry Thanks for the referral from mom's caregiver Rosie read more

I feel asleep with my glasses on. Somehow they came off and I accidentally popped a lens out. I tried to put it back in but couldn't. I had come here in the past to have the nose pads changed and I couldn't have been treated nicer. I came by this week and the wonderful doctor popped the lens back in. I highly recommend them. read more

The eye exam was quick and easy, and I got a good pair of glasses at a decent price. The staff was competent and overall it was a good experience. read more

Amazing communication. Great vision Doctor and the staff .. highly recommend this Pico optometry. Stan , you are the Best! Thanks so much. read more

Exelent service wonderful congratulations, top of the line the best we say hello to Stanton.

I can't give an opinion about the doctor, because I never got past the incredibly rude person who answered the phone. I saw an appointment available on their online appointment system, but thought I should call, as I was looking for a first appointment for my child. I asked about the available appointment and was told, "That is just not acceptable!" Uhhh, Dude. It was on YOUR site, just tell me nicely that I need a longer appointment! He put me on hold to "double check" then came back and said, "Young lady, the soonest I can take you will be 4 weeks from now." Excuse me?! "Young lady"?! I'm a grown woman who already explained that I was calling for my daughter. I might not have minded this condescending comment if he hadn't already been so rude and told me what was "acceptable" to him. Polite telephone manners aren't hard. If the best I could do was take someone four weeks from now, when the online site seemed to indicate that they could come in the following day, I might apologize for the delay, suggest that I put the person on a waiting list to call if there were a cancellation, etc. etc. At the very least, I wouldn't call a woman I don't know "Young Lady," or tell them what was "acceptable!" to ME. Instead, I might inquire about what was convenient for THEM. Who has time for rude treatment?! Could be the best doctors in the world, but they should know that a patient's first impression is talking to the front desk. The doctors might want to consider some training, an inquiry about what's going wrong in this guy's life, or treating him better so that he treats potential patients better! read more

Friendly and helpful, happy to help me out. I was appreciative. Friendly and helpful, happy to help me out. I was appreciative.

Pico Optometry gave me a thorough eye exam and provided valuable information on my vision. The doctor and supporting staff were patient and caring. I would recommend this optometrist. Good customer service and a nice selection of glasses. read more

Love this place. The staff is helpful and friendly and Walter helped me get the perfect contact lenses. A forever customer and will be recommending to others!! read more

Dr. Logan is the best, and most thorough eye doctor I have ever been to. I have seen the so called best of cedars Sinai, but Dr. Logan gave me the best exam, and their optician team made the best glasses, ever! I got the new progressive lenses, and I can see at ANY distance. They have a personal touch, and I'm so grateful for Dr. Logan and the whole team there. read more

Took my daughter (11yrs)) here and we were so happy with the service! The guy who answers the phone and works in the front is helpful and so kind. My daughter loves her new glasses!! read more

I wrote my review based on the fact that I was given already the same eye exam you guys wanted me to take AGAIN in my first visit few days earlier, other wise how did you know my eye health condition at the first visit? In addition, if the reading glasses prescription Was not off a second visit was not necesery and you did not have the opportunity to ask for another exam right? I am talking about taking picture of my eyes which already was taken in the first visit and which the tech denied of taken it. read more

They really care. It's not about making money it's about taking care of you. Fast efficient service. Good people at this place

**MY FAVORITE L.A. OPTOMETRY** This was my second visit to this office. And I enjoyed each visit. This place doesn't hard-sell you on anything. If you don't want expensive frames or lenses, it's OK here. Very comfortable and easy-going. PARKING ======== Strip mall, no issues. AMBIANCE ========== Clean and comfortable. Great selections of eyewear. Tom Ford, Versace, Dior, everything. EXAM ====== I hate that poof-in-the-eye exam, but it was painless. Quick 15-20 minute annual exam. All questions answered during the exams. OVERALL ======== Walter is nice and honest. If the glasses look horrible on you, he'll tell you (thank you). Maiya is humorous and easy-going. Love her energy. I want to have margaritas with them . . . some day. HIGHLY RECOMMEND. read more

I was completely satisfied with everything from the beginning of my call to make my appointment through the entire process of the examination. After I had two prescriptions filled and Stan went out of his way to completely satisfy me in every possible way. As a customer you don't see this type of service often in today's busy world. I can't recommend Stan enough. read more

I love this place! Ever since I found it years ago! Walter and Key are so nice and so helpful! I go in there so much that they already know me by name and know my whole life story! lol I've sent everyone I know there because they have great prices and great customer service! I definitely recommend this place! read more

Yet again Pico Optometry proves itself to be one of the best business paradigms I've ever encountered. Beyond Dr Logan's exceptional expertise (which is why I will always trust a competent optometrist over and ophthalmologist on practical matters of the eye); Walter is simply astounding. They are busy - for that reason - yet he handles the cacophony in a chaos with steadfastness and courtesy. Juggles like magician. He just came through for my imminent concern in a pinch, even though he may not make a penny off it. They are deservatively very busy. Highest recommend to anybody who's looking for the best optometrist in the city, if not the state, to schedule an appointment immediately. read more

Not sure where these negative reviews are coming from-- I've been a customer for years, and have had nothing but the best experience every time. From the front desk, to the doctors and quality of their jobs, they offer the best quality and service you can get. Forever a customer of Pico Optometry! read more

Front office staff are friendly and helpful!! However, the optometrist Dr. Maiys Lyn is extremely rude. She had a car emergency the day of my daughter's appointment which of course is no one's fault. However, when she did arrive (30 minutes late) she walked right past us in the waiting room with no greeting. When she called me in she did not apologize for keeping us waiting and did not introduce herself. During the appointment she implied that my daughter was lying that she could not see the board at school, and also spoke to me about her as if she was not there or did not understand what she was saying. We did receive my daughter's glasses very quickly. I just wish that Dr. Lyn was more friendly and welcoming to her patients. read more

Staff here is the best. So loving warm and kind. They truly care for my eyesight and that means a lot to me. Plus, I just picked up my free pair of glasses (thanks to HealthNet) and they're SO cute!!! read more

Friendliest and most efficient optometrists on the West Side!! Dr.'s Stan, Maiya, and Walter are friendly and very thorough. Kelly at the front desk is also friendly and very helpful. I've never had to wait to be seen, either. Highly recommend seeing the people at Pico Optometry. read more

My Mom was referred to this place. Big mistake. They asked her to pay in cash and won't give her a receipt for the money she paid. She couldn't see with the glasses they made for her. She brought the glasses to her eye doctor and was told that the glasses did not match her presciption and her doctor wrote a note to take back her eyeglasses to this place so it can be corrected. To date, she has not gotten back her glasses. read more

The service is good but I tried to get use to my glasses and I've noticed that I can't use it because I always get headaches. So I will have to go back to my older glasses and go to my old optometrist. read more

I totally agree with the post below! Walter IS first class. I bought some regular glasses here and also had them make custom lenses for a sunglasses frame I had. Although there were some problems at first, Walter handled it very professionally and really went out of his way to make me happy. Totally first class. He really won me over. Now my wife is a customer there too and just got a new pair herself! read more

This place SAVED MY LIFE. I was visiting my son and my right lens popped out of the frame. Luckily I was in the apartment and didn't lose it. I noticed that the screw was loose so I checked for a nearby optometrist and found Pico Optometry. I got my spare pair of glasses from its case and believe it or not, the right lens of that pair was out of the frame too. The entire screw was missing. I started panicking as I absolutely cannot see without glasses. I called Pico Optometry and Kelly said to come by. I put on my prescription sunglasses and hustled over. She was so sweet, fixed both pairs...tightened one pair and replaced the screw on the other, even insisted on checking my sunglasses. All for $6 for the screw. If I lived in LA, I would be a customer for life! read more

Today is the first time here to help a friend fixing her sunglasses. It got fixed very quickly and I got very warm service. It definitely added a smile for the day. Thank you! read more

Pico Optometry - Front window - Eyewear & Opticians Near Me - Los Angeles, California

I just had an exam there yesterday. As someone who's been dealing with eye doctors since the age of 8 I can say Dr. Logan is superb. Very thorough exam, she covered everything, didn't rush, answered all questions. Office staff was great too. There was a glitch with my insurance so I ended up paying a copay that I didn't have to. They called this morning to return the money and followed up with the email showing proof money was going back to my card. Great service and great doctor. I will go back there for my next annual exam. Mila read more

Do not go here, especially if you have MediCal! The receptionist & female Optometrist are both very nice. The two men here, are & were awful. They made my glasses in wrong color, right frame, wrong color, matte black, IVE ALWAYS HATED MATTE, so I know I didn't choose it. When they were ready for pick up, I went in, only the younger man was there, in white "Dr." coat, so I assume he is a Optometrist, (I had only dealt w Walter) I said I was there to p/up my glasses, he tossed them across desk in a thin fabric cover. I asked if they could fit them to my face? he said I'd need to come back for that, he's the only one there right now, turned away & went in back. Not even "you're welcome" after I said thank you. I didnt even notice until I was home, they were wrong frame. When I returned, I told Walter they'd made my glasses in wrong color frame, I hate matte finishes. I have pics on ph i took day I chose frame, he said since my medical insurance paid for them, they couldn't do anything. They made the error! I had also paid for a exam, for contact lenses too, out of pocket! I looked again at the section of Med-iCal frames, saw a pinkish one I like, asked when I could replace them w insurance, not til 2022! He said that's the exact same frame you have, the pink frames I held, he double checked, yep, exact same, diff color. I asked if he could give me a discount, since they made the wrong ones-that I won't wear, they look awful. He said he do $115. W/labor included! There's NO labor, they're identical, I can pop the lenses in new ones! Warby Parker does everything for $100. & they are high quality frames, these are the cheapest, flimsiest frames ever, dollar store readers are WAY higher quality! The arm on these snapped & broke in first 3 months & I've only worn them at home. There's no way they cost more than $15. ea their cost. Crooked, and so unprofessional, unreal! i was definitely treated poorly because I'm of my insurance being low income. They should of corrected their error. read more

"I was recommended by a friend to try Pico Optometry, went there and saw that they had a beautiful selection of glasses! The receptionist greeted me right away, was really nice and asked me to wait a few minutes as the opticians were busy with customers. As I browsed, the elderly optician with the gray hair was fitting a client for glasses, he seemed super nice and friendly and sounded like he really knew his stuff! He was extremely patient as he worked with the client and I was hopeful that he would help me next. Then I overhead the other younger optician, the one in his white coat, raising his voice to a client, arguing with him about the finish on his glasses. He was pretty short tempered and it was a pretty ugly conversation which took me by surprise, his rudeness was just unacceptable and I felt sorry for the client. This was not the kind of guy I wanted to deal with! I didn't want to take my chances so I just skipped out of the store. But I do want to try on some of those chique sunglasses, my friend swears it's a reasonable place to buy and he did say better to call and make an appointment and just ask for Stan." read more

This place is fantastic. Maiya Logan, O.D. is an expert at figuring out the puzzle of ones vision correction. I will recommend everyone I know that's looking for an eye exam to her. Everyone that works here is super cool, too. They are all very efficient and seem very happy working here. It's a great place for glasses! Thank you all for your help and expertise. read more

Well, this review should take place in two phases: (1) On the optometrist side, I found the doctors who worked with me to be very pleasant, professional, and friendly. They do a very comprehensive exam using (seemingly) cutting-edge techniques. (2) On the sales/front desk/customer service side, I had perhaps the most absurd experience of my life as a consumer. After waiting about three weeks beyond my estimated delivery date, I asked for a tracking number for my frames given that I had been given a new delivery date for each of the four times I asked, so I wanted to see the delivery date for myself. The representative responded to the effect of: "we do not give tracking numbers to customers, we have a private shipping system for optometrists." At this point I did not feel I was being dealt with honestly, but they had offered me a different frame "at no regard to cost" even though I was buying one of the most expensive frames already. When I returned to the office and asked for the model number so that I could order the frames myself, the representative told me "we do not give model numbers out to customers." So I asked: "you are telling me that I can't be told what I am buying?" And at this point, the representative became visibly irritated, rude, and condescending. So I asked, "why are you getting upset? I am just asking questions about my order," to which she responds with an angry glare: "well sir, you keep asking the same questions repeatedly so I am getting frustrated." Listen, in a past life I worked in customer service, and if a customer politely asks a question a thousand times the proper protocol is to respond politely a-thousand-and-one times until they understand, unless that customer is being belligerent--which I was not. At this point I was close to wanting my money back, but was so tired of dealing with the process that I went ahead and bought the floor version of the frames I had been waiting for and left. I am definitely never going back to this place again, and I do not recommend them due to the bizarre informational policies and condescending, rude treatment I received. The only positive thing I can say is that the actual medical side of things is top notch. The sales/service side, in my experience, was very poor. There is another yelp review that mentions the weird, secretive policies of this place. If pico optometry decides to respond to my post with a "we are totally super here to help you, we swear!" I ask you to be more genuine and actually be straight with your customers about shipping/tracking numbers, the model numbers of the glasses you are selling, and finally: do not be disingenuous and condescending towards your customers. It is a bad way to do business. read more

While Dr. Logan was just fine, I was extremely disappointed by the terrible customer service provided by the woman who works at the front desk, "Emmy." She basically yelled at me for no good reason when I asked a question about the way my new glasses fit. The one other customer in the store walked out and made a big stink about how rude she was while I was there too. Clearly I'm not alone in being unimpressed by the lack of basic human communication skills. I won't be coming back for an exam and glasses next year unless Pico Optometry gets their act together and hires friendly, competent customer service professionals. It doesn't get much worse than how I was treated today! EDIT 9/26/14: I called Dr. Logan to discuss this incident, and she was shocked to hear about her employee's behavior. She and Walter gave me a call back the next week to say that they were addressing her misconduct and are re-training the employee on customer service. I was please with this response, and decided to order contact lenses through their store. They showed a proactive attempt to address my concerns and solve the problem. read more

Best OPTOMETRIST ever!! Love this store and the professionals who wear it like a killer pair of specs.

This place is absolutely wonderful! All the employees get along so well and treat each other like close friends and therefore are able to easily make the customers their absolute priority because they all chip in to give the customer what they need. One recent example of that, which absolutely shocked me, occurred just recently when I picked up my contacts and they brought them out to me directly to my car because I had my child in the car seat; I didn't even ask! They just offered. Talk about door to door service. I think it's one of the nicest things any office has ever done. This is the kind of customer service I'm talking about! read more

This eye clinic deserves six stars! I am so glad that I visited this place. The staff is professional, yet friendly and approachable. The optometrists are very knowledgeable about complex eye issues such as mine. I am very happy to recommend this place for both glasses and eye exams. read more

Walter was very rude and condescending when I started asking questions about my insurance coverage. He misinformed me about what VSP allows and does not allow, forcing me to purchase contacts/glasses from him so that he could maximize the claim amount. I reported him to VSP and they made him reverse the charges. The optometrist was being very secretive about my prescription details, I found myself asking several different ways before she revealed anything. If you want to go here, be sure you know what your plan covers and don't let him tell you what you can and can't do with your insurance. read more