Amazing local spot affordable prices great staff amazing location legitimately I was in and out within 15 minutes I walked across the street to the taco truck and by the time that I was done, they already had my glasses, polished and buffed unfortunately I was only there to get lenses, but they do have a wide variety of places that you can pick from as well Price 10 out of 10 Atmosphere 10 out of 10 Location 10 out of 10 Parking 10 out of 10 read more

I had a wonderful experience getting my glasses. The customer service was exceptional-everyone was kind, helpful and professional. Also there's so many frame options! Highly recommend. read more

Service here was great! The selection on glasses was amazing and communication is transparent and they work with you on your glasses needs!

This store is rare gem in Santa Monica, and it really deserves its 5 star review. I walked in with a pair of badly scratch sunglasses and got new lenses installed with 10 mins. Inexpensive and fast service. The crew there are super friendly and helpful. Also a true family owned business! read more

Honestly, I'm just so grateful for this experience! I came in with my frames that had the wrong prescription from somewhere, technically it was still within tolerance, but it was definitely off. Anyway, these amazing people checked everything out for me and totally replaced the lenses without making it a big deal. They were seriously so kind and genuine about it, which I really appreciated. And then they even gave me a piece of chocolate, which was such a sweet touch! I'm honestly really thankful for how they took care of me. Just wanted to say thank you! read more

True to their name, this lovely family firm switched out my prescription lenses for polarized in ten minutes for under $100. (They offered me non-polarized for much less but no pressure.). They also didn't try to upsell me on new frames. Wouldn't go anywhere else for replacement lenses! read more

I spent the morning calling all over town trying to find someone who could put prescription lenses into my Ray-Ban Meta glasses. Everyone else told me it would take at least two weeks. Then I found Hour Glass Optical -- and they got it done in just two hours. Not only that, they upgraded my lenses to magnificent transition lenses that look and feel amazing. But honestly, the real standout here was the experience. From the moment I walked in, Kathy and Veronica had me laughing and grinning like I'd been a customer for decades. They were warm, genuine, super helpful, and made the whole process feel effortless. I'm definitely coming back here for all my optical needs -- and if you're reading this, do yourself a favor and make Hour Glass Optical your go-to, too. read more

Hour Glass Optical - New transition lenses for my RayBan Meta glasses. - Eyewear & Opticians Near Me - Los Angeles, California

Quite the impressive array of frames packed into a small area. The CS was exceptional. Almost too efficient... she goes in 5 gear! What was above and beyond tho was when she ordered a narrower pair of the same style I had selected. Turns out her hunch was 100% spot on. The narrower pair def looked best. And of couse the turn-around was half the more corporate brand store had offered. 10/10 read more

What else can be said about a place that takes your phone call 30min before close and still tries to offer to take care of you and bend over backwards to make sure you get some glasses asap I couldn't make it in time and my conscience wouldn't let me keep them late. So we planned on first thing next morning. So I got my butt over and well, Kathy is a gem. A person you want to support. Her team is ON it. Got my sunglassses and regular glasses both. Had great convo and the refreshments while I waited. What else do you need?? Hurry up! Get here! read more

Hour Glass Optical - Brought in my existing metas And they hooked me up. - Eyewear & Opticians Near Me - Los Angeles, California

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I had such a great experience with this family-owned optical shop. You can really feel the care and expertise that comes from over 50 years in business, it's rare to find that level of trust and consistency these days. Kathy, who helped me, was absolutely wonderful. She's been there for over a decade, and it shows in how knowledgeable, friendly, and efficient she is. She made the whole process easy and comfortable. They replaced my scratched lenses in less than an hour, which honestly exceeded my expectations. While I waited, they even took the time to adjust my frames so everything fit perfectly, such a thoughtful touch. Parking was super easy with a lot in the back, and they also help file insurance claims if you have coverage, which takes a lot of the hassle out of the process. Highly recommend if you're looking for fast, friendly, and reliable service! read more

I was at hour glass optical recently and was very pleased with the service. My wife has been a few different times before me and has also had nothing but good experiences. Thanks! read more

Hour Glass Optical - Eyewear & Opticians Near Me - Los Angeles, California

Amazing service and people. Get your glasses here!! It's the best place in LA - and it's the only place I go.

I had miraculously gotten referred here after spending time in the all the wrong places. I was able to find a frame and lens for 220$ they were able to take cash and as well as tap. For me it beats waiting 7 - 14 days waiting or sometimes even longer. It was a beautiful area with wonderful decorations. Everything that could've happened was above and beyond all my expectations. Art and Veronica & Kathy were all awesome highly recommend. read more

The VERY BEST for glasses. My story is a bit unusual but I I wholeheartedly recommend this establishment! I have had glasses made elsewhere and YOU all know the chain names. Kathy et all ARE SIMPLY THE BEST! The glasses are "CORRECT" every single time. They are the most fun and delightful and ALWAYS professional! Paula S read more

I had the most incredible experience at Hourglass Optical. Veronica, Kathy, and the gentleman who makes the glasses were all absolutely amazing--truly some of the sweetest, most patient and also a lotsa fun people I've ever met. I needed two pairs of prescription glasses: one regular pair and one with an FL-41 tint. They even gave me a temporary pair to use while mine were being made, which was such a thoughtful touch. Everything was unbelievably fast, especially considering it was around Thanksgiving. I only had to wait a few days for the tinted pair, and I was genuinely impressed by their turnaround time. They spent so much time with me figuring out the perfect tint darkness. I kept wanting it darker, and they were endlessly patient, making sure I wouldn't end up with something too dark that I might regret later. They even showed me multiple lenses with different tint levels so I could really make the right decision. I live in Hawaii and found them through ChatGPT while planning a trip to LA. After calling and comparing several places, I still chose Hourglass Optical--and I'm so glad I did. Their prices are incredibly reasonable, honestly maybe too reasonable given the level of expertise and care they provide. Other places were either more expensive or cheaper but far less competent. This one was the clear winner. Parking is easy--they have a small lot in the back. They also love dogs, which I felt was important to mention because it instantly made me feel welcome. The business has been around for about 50 years and was the first (and only!) store that made glasses within an hour. A long-standing family business that provides excellent work at a fair price deserves all the praise. read more

The service here is absolutely phenomenal. There's very little time for a wait and when there are people in here, they manage them quickly and efficiently. In addition their prices are wonderful as well less than I've ever paid before and they're just wonderful to work with and the glasses truly ready in 10 minutes thank you our glass optical and I missed Kathy's birthday so happy belated read more

So kind, so efficient, so incredible! Walked in with a simple eyeglass repair and walked out 5 minutes later. As I reached into my wallet for payment, the very lovely gal who helped me ( sorry, I didn't get your name) said "No charge." Where do you find that type of remarkable service and not be charged? You don't! Unless, you take all of your optical needs to Hour Glass Optical!! read more

If I could I'd give them 6 stars. Amazing service. They go out of their way to be helpful and responsive, which is rare these days. They make me truly feel like a valued client. Many thanks to you! read more

From the moment we walked in, the service was amazing--even the little dogs at the entrance gave us a warm welcome! We found this place through ChatGPT after my son lost his glasses during an excursion in Cabo. His prescription is quite strong, and he can't see well without them, so we were in a tough spot. Surprisingly, it took us longer to get to the store than it did for them to make his new glasses. In just 8 minutes, he had a brand new pair! The glasses are durable, and the price was very reasonable. My son said these glasses are better than the ones he lost! Highly recommend--please make sure to visit this store! read more

Hour Glass Optical - Glasses - Eyewear & Opticians Near Me - Los Angeles, California

Broke my glasses the day I ran out of contacts. Came in here after squinting for a day and they made me new frames in ten minutes. Then they fixed them for mediated when I realized I gave them the wrong Rx. Truly great service highly recommend. read more

Hour Glass Optical - Display are with tons of frames - Eyewear & Opticians Near Me - Los Angeles, California

I came in with two antique frames and a new prescription. The service is so friendly and efficient, and they make the lenses in shop ...very rare in Los Angeles. My first pair was ready in 15 minutes...price was $140 compared to $250 quoted elsewhere. The latter would have taken at least a week to get back from an outside lab. The Dr conducted pair was more complicated...took an hour and a half. I highly recommend Hourglass...and I am a grump! read more

They were attentive, fast and friendly! The glasses are perfect and worth every penny! will come back!

I have a very difficult Rx. Cery few opticians get it "right" Hour Glass nails it each and every time. FIVE STARS.

Stopped in today and was met with two friendly people. Great glasses options and great customer service! Highly recommend.

I popped in to get blue light lenses put in some frames. They had me in and out in 10 mins but I wish I could have stayed longer because I was having such a fun time talking to the ladies that work there! Nice selection of frames. Thanks! read more

I had a lovely experience here getting a lens replacement for my boss. It took less than ten minutes and while I was waiting I chatted with the lovely Kathy and Veronica. The atmosphere is wonderful and they really care about their customers and take pride in their business. I will definitely be back! read more

Great experience! Very responsive. I brought in an old frame and they gave me the exact shape and size I wanted (new lenses). I did that at another optical shop a few years ago and I could tell they were irritated that I didn't buy the frame from them. Very nice, very quick, very competent read more

Writing this from the parking lot because they have a friendly and helpful staff. I purchased frames from them in March and needed some minor repairs today. Both visits were quick and pleasant. read more

The most condescending exchange I've ever received from an optical personnel. When I walked in, this older lady behind the counter directed me to read a posted sheet, which she said it's their golden rule, or to say please first to her before I should even state the reason for my optical visit! Feeling incredulous, I told her even if I did not utter what they needed to hear first, I would have ended my service request with appreciation and payment. I then rushed out of there before I'm subjected to any more craziness. I'd give a zero or negative star if there's that option. read more

Excellent service! Owners are very nice. Beautiful selection of frames and sunglasses! read more

Kind and efficient service! Fixed my glasses faster than I could have imagined. Would definitely recommend.

Amazing service! They fixed my glasses within ten minutes. Both of my glasses were broken, and it was irritating to have to wear them when they consistently fell while wearing them! Hourglass fixed them like they are brand new! read more

I highly recommend Hour glass optical! I went in to the shop today and the lady that works there was friendly and professional. She repaired my glasses in less than 5 minutes, Hour glass optical will definitely be my go to spot for future repairs. read more

Fantastic service at Hour Glass Optical. Veronica was amazing. There is free parking in the rear. So friendly and helpful!! Go see for any of your prescription eyeglasses. read more

This place is amazing! I drove out from sylmar to swap lens on two pairs of glasses and they were able to help me right away! They have an amazing range of glasses valuing at different prices. Would 20/10 recommend this place to anyone who needs there glasses fixed and can't wait 1-2 weeks for that process. read more

Replaced up my glasses lens unbelievably quick at a great price, awesome staff and a nice collection of frames!

First-time customer here and I had a great experience! The staff was friendly, patient, and very accommodating from start to finish. They have a large selection of frames at great prices, and the service was impressively fast. Super happy with everything and will definitely be coming back. I got my glasses same day which was great. Highly recommend! read more

Great service and company to all that need emergency same day service for lenses Very efficient as well The staff are all so helpful and nice and it's appreciated! Would definitely recommend They have candies read more

My glasses were ready in less than 15 minutes and I couldn't have been more relieved. I had broken mine on the way to work and couldn't turn around to go home for my spare pair. Thank you so much to the wonderful staff at Hour Glass Optical. read more

My family and I have been loyal customers of Hourglass for over 20 years. Kathy and her team (Veronica and Art) are absolutely amazing, truly. From the moment you walk through the door, you're greeted with warmth, professionalism, treats for your dog and a genuine commitment to making sure you leave with exactly what you want. Kathy runs this shop with integrity, care, and an incredible eye for detail. They carry a wonderful selection and Kathy is a genius at presenting you with the right frame for your face. I would never think of going anywhere else for my glasses. read more